Birmingham
Job Description Mighty Green, a Green Group company is accepting resumes for a Field Manager. Our Field Managers are responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives. Education: High school diploma or GED required. Experience: • Minimum of 2 years of experience in lawn care, landscaping, or chemical application., • Strong leadership and team-building abilities., • Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures., • Valid driver's license., • Strong leadership, organizational, and communication skills., • Excellent organizational, time-management, and problem-solving skills., • Strong customer service skills with a focus on issue resolution., • Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems., • Ability to handle multiple priorities and make decisions in a fast-paced environment., • Ability to obtain necessary state certifications for chemical application, if not already certified., • Ability to lift and carry up to 50 lbs regularly., • Comfortable working outdoors in varying weather conditions., • Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment., • Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear., • Monitor and evaluate technician performance, providing coaching, feedback, and support as needed., • Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use., • Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts., • Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction., • Conduct quality assurance checks in the field to verify the effectiveness of treatments and services., • Act as a liaison between customers and the branch, escalating issues when necessary., • Conduct field audits to assess service quality, technician performance, and equipment usage., • Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally., • Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services., • Ensure customer feedback is documented and used to improve service delivery., • Enforce company safety protocols and ensure compliance with chemical handling and application guidelines., • Support management with operational insights to improve processes and efficiency., • Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety., • Conduct regular safety inspections and training sessions., • Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments., • Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians., • Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock., • Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices., • Report equipment issues and coordinate repairs or replacements., • Monitor field performance to ensure that work is done efficiently and meets required standards., • Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM).