Data Center Technician
3 days ago
Memphis
Job Title: Data Center Technician Location: Memphis, TN Pay: 12 Months Job Description: • Troubleshooting, repair, parts ordering, preventative maintenance, and installation of Dell products at the customer site., • Triage issues with direction from Dell Support., • Execute plan of action from Dell Domain Engineer/L3., • Document plan of action results, logs, and service reports (parts numbers/PPID of old/new parts replaced) to Dell via case email., • Reseating parts, swap or replace parts., • Server testing and validation (running diagnostics, capturing and uploading logs)., • Upgrading firmware as needed., • Parts locker management, manage inbound and outbound parts., • Spare parts management, separate from parts locker (during CW server deployments)., • Parts return to Dell. You will be successful in this role if you have: • High School Diploma or GED required., • May require technical certification or Associate Degree., • Generally, 4-6 years experience in area of responsibility. The client will use the following criteria to evaluate candidates: Proximity & Availability • Candidate lives locally (within 1545 minutes of the work site)., • Comfortable with daily commute., • Willing to work shifts and be on-call. Technical Ability • Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)., • Experience with server swaps and deployments., • Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)., • Experience with water cooling servers (desirable, not required)., • Familiarity with Linux., • Has built PCs., • Follows provided Plan of Action (POA) from support., • Stays current with technology (reading, company announcements, continuous learning)., • Can handle the physical demands of the job. Documentation • Provides real-time, detailed documentation., • Demonstrates good documentation habits., • Has experience in documentation. Communication & Team Fit • Communicates clearly, directly, and proactively., • Is personable and articulate., • Provides detailed examples., • Works well in a team and maintains a positive attitude., • Does not require excessive prompting or give elusive answers. Work Ethic & Prioritization • Demonstrates strong work ethic and accountability., • Can prioritize tasks based on severity and customer demand., • Shows initiative and thrives in fast-paced, critical environments., • No periods of inactivity, lack of initiative, or difficulty handling pressure.