Bilingual Call Center Representative - $17-$18/hr
hace 4 días
New York
Job Description Remote Customer Service Representative (Multilingual) Job Overview We are hiring 30 Remote Customer Service Representatives (CSRs) to support the New York Medicaid CHOICE Project. This is a temp-to-perm opportunity with competitive pay and flexible scheduling. Candidates must be fluent in one of the specified languages and meet technical requirements for remote work. Location & Type • Location: Remote (Eastern Standard Time), • $17/hr – Haitian Creole (8), Spanish (5), • Monday to Friday: 8am to 8pm EST, • Computer or laptop with Windows 10 or MacOS Catalina (10.15), Big Sur (11), MacOS up to 12.5 or newer., • USB plug-and-play wired headset with microphone and noise suppression (Bluetooth headsets not allowed)., • Internet speed: Minimum 25 Mbps download for single user, 50 Mbps for shared connection, 5 Mbps upload (10 Mbps preferred)., • Must connect via Ethernet cable (Category 5)., • Mobile hotspots are not permitted., • Respond to enrollment services calls and provide accurate information., • Educate clients on managed care options., • Assess healthcare needs and assist with health plan selection., • Maintain updated knowledge of the New York Medicaid CHOICE Project., • Assist clients with enrollment/disenrollment processes., • Sort and review enrollment forms for accuracy., • Raise concerns to Central Operations Supervisor., • Provide managed care education when needed., • Work occasional Saturdays., • Excellent customer service skills., • Ability to learn and apply new programs during training., • Strong computer and typing skills., • Reliable attendance and punctuality., • Positive, can-do attitude in a busy work environment., • Prior customer service experience, preferably in a call center., • Minimum two years of experience in human services or public-facing roles., • Effective communication and ability to follow directions., • High school diploma or equivalent required. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.