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  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    hace 4 horas
    Jornada completa
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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  • Resident Relations Specialist
    Resident Relations Specialist
    hace 15 horas
    $45000–$50000 anual
    Jornada completa
    Manhattan, New York

    Status: Non-Exempt Position: Full-time Location: In-person, Lower East Side/East Village, Manhattan Cooper Square Mutual Housing Association Management (“CSMHAM”) is a non-profit, low-income housing organization on the Lower East Side of Manhattan. We serve as the property manager to Cooper Square Mutual Housing II HDFC (“MHA II”), a residential cooperative made up of 21 buildings. Our primary mission is to manage and preserve the MHA II co-op so that it is permanently affordable for multiple generations of low-income residents. Our style of property management centers on resident engagement and community preservation. A key element to our unique and successful model is that residents who live in our housing also sit on our board of directors. Resident Relations Specialists are the primary point of contact between residents and their property management organization. The Resident Relations Specialist (RRS) works with residents and staff to identify and resolve a wide variety of issues including: · building and apt. maintenance issues, · building and apt. repair issues, · resident-involved issues that can impact the household or building, (clutter, unsanitary conditions, criminal activity, etc.) · non-payment issues, · conflicts between residents. The RRS conducts regular building meetings to get feedback from residents and share information. The RRS also conducts regular apartment and building-wide inspections to assess housing conditions and other issue that need to be addressed. This is a property management position that also involves activities typically associated with resident advocacy, social work and tenant organizing. The Resident Relations Specialists work closely with, and reports directly to, the Director Operations. This is an in-person, public facing position. Specific Responsibilities · Communicate with residents and address resident concerns. · Work with staff and residents to identify and correct housing conditions through an internal work order system. Address and track housing code violations as needed. · Work with staff and residents to address rent arrears issues. · Send late notices and house rules violation letters as needed. · Inspect apartments and buildings to identify conditions that impact residents’ quality of life. · Conduct resident wellness visits as needed. · Advertise, facilitate and attend resident building meetings. · Attend and participate in other community meetings and staff meetings. · Maintain orderly and accurate resident records and files. Create and track “change orders” and enter other relevant information into the organizational database. · Perform other duties as needed. QUALIFICATIONS · Minimum of one-year experience with property management, tenant advocacy or equivalent position. · Excellent follow-up and problem solving skills. · Excellent people skills: ability to work with and communicate well with all types of residents and all levels of staff. · Effective communication skills, including basic writing skills (ability to write letters, fill out forms, compose emails, create notices, etc.) and public speaking skills. · Basic understanding of NYC housing rules (including Housing Maintenance Code) and of tenant/co-op shareholder rights. · Ability to maintain confidentiality regarding resident personal information and organizational information is essential. · Ability to stay organized and maintain records and files. · Ability to manage multiple tasks and shift priorities according to urgency. · Ability to work with partner organizations to connect eligible residents to social service programs, benefits and other community resources. · Proficiency in basic Microsoft Office programs. · Experience using a workplace/client-based database. Experience using a housing management software such as Rent Manager or YARDI is a plus. · Ability to work independently and as part of a team; willingness to contribute ideas and take direction and receive constructive criticism. · Willingness to work evenings as needed. · Willingness to help with organizational events or projects as needed. · Respect for community residents and co-workers. · Commitment to CSMHAM mission. · Commitment to equal treatment of all community members regardless of age, race, ethnicity, religion, national origin, language, citizenship status, family composition, ability, health status, gender, gender identity, sexuality, income, source of income, occupation, employment status, education, appearance, lifestyle, involvement with criminal justice system, drug use, political affiliation, etc. · Experience working in diverse, multi-lingual, low- and moderate-income communities. · Fluency in either Spanish, Cantonese or Mandarin is a plus. (but not required) · Experience working with the following specific populations is a plus: seniors, individuals with mental health challenges, individuals in recovery or dealing with drug or alcohol addiction, formerly homeless, survivors of domestic abuse, formerly incarcerated. · Experience working for a non-profit organization is a plus. · A sense of humor is a plus. COMPENSATION Salary range is $45,000--$50,000, commensurate with experience. Cooper Square Mutual Housing Association Management offers a comprehensive benefits package including employer-funded health and dental insurance benefits (following a 90-day waiting period), voluntary flexible spending plan, Simple IRA retirement plan, and paid leave time. *Cooper Square Mutual Housing Association Management* *is an equal opportunity employer (EEO).* *###*

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  • Production Assistant
    Production Assistant
    hace 7 días
    Jornada completa
    Borough Park, Brooklyn

    KNW Trading Corp. designs and produces fine jewelry, with most production completed in-house by our skilled jewelry makers. We are seeking a Jewelry Production Assistant to support the production team with day-to-day operations, quality control, and shipping activities. Requirements · Detail-oriented with the ability to multitask effectively · Excellent verbal and written communication skills · Bilingual in Mandarin and English preferred · Proficiency with Outlook, Excel, POS systems, and FedEx/UPS shipping systems · Comfortable working with numbers and accuracy-driven tasks · Strong team player who can work collaboratively and independently · Responsible, dependable, and self-motivated · Strong problem-solving skills, with the ability to identify and prevent issues · Ability to lift packages up to 40 lbs (on occasion), stand for extended periods, and perform repetitive tasks · High accuracy in reading orders, matching product numbers, and labeling to prevent shipping errors · Leadership skills, including the ability to take initiative and help meet deadlines · Jewelry experience is a plus, but not required Responsibilities · Provide daily support to the Production Manager · Perform quality control by inspecting jewelry for craftsmanship, length, size, defects, and overall quality · Ship customer orders o Pack items by purchase order into boxes for shipment o Process invoices for shipment o Create shipment and carton labels o Complete all required shipping documents for each customer · Place orders for production, shipping, and office supplies · File and organize samples · Receive inventory accurately in the POS system Benefits: Paid time off, including approximately four weeks of paid vacation (with some flexible dates and some mandatory dates). Location: Brooklyn

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  • Barista
    Barista
    hace 8 días
    $17–$25 por hora
    Jornada parcial
    Manhattan, New York

    Descriptions Square Coffee is a newly opened cafe located in east village, Manhattan. We focused on specialty/high end coffee, warm hospitality, and community. Our space blends clean design, quality drinks, and a calm but energetic atmosphere for creatives, students, and professionals in NYC. We’re building more than a café — we’re building a brand and a community. If you enjoy coffee culture, fast-paced environments, and working with young and energetic crowds, we welcome you with open arms. Open Positions Front Desk / Cashier Responsibilities • Handle POS and payments, • Support customer experience and flow, • Coordinate with baristas and kitchen staff, • Maintain cleanliness of front area, • Warm hospitality and clear with order Preferred Qualifications • Strong communication skills, • Friendly and professional attitude, • Comfortable in café environment, • Prior customer service experience is a plus, • Familiar with Asian culture or the ability to speak mandarin Barista Responsibilities • Prepare espresso, coffee, matcha, and café beverages, • Maintain drink quality and consistency, • Support daily café operations, • Keep workspace clean and organized, • Deliver friendly customer service Preferred Qualifications • Previous barista experience preferred, • Interest in specialty coffee and hospitality, • Able to multitask in a fast-paced environment, • Positive attitude and team-oriented mindset, • Familiar with Asian culture or the ability to speak mandarin, • NYC foodhandler permit or willing to receive one Hard requirement • ability to stand for long hours. (8-10hours), • Capability of lifting weights up to 40 pounds, • Clean personal appearance Benefits • Flexible schedule, • Great opportunities and improvement space, • Paid training, • Employee discount/ drinks, • Supportive freethinking and resource for ideas, • Paid lunch How to Apply message: • A brief introduction of yourself, • Resume(if have), • Potential work schedule, • previous work experiences(if any), • Mbti

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  • Clinic Operational and Site Supervisor
    Clinic Operational and Site Supervisor
    hace 29 días
    Jornada completa
    Sunset Park, Brooklyn

    Job Overview Clinic Operations & Site Supervisor Operations Oversee daily clinic activities, including front desk and support staff Manage scheduling, patient flow, and reduce wait times/no-shows Monitor clinic operations in real time and adjust as needed Ensure staff follow workflows, policies, and procedures Staff Supervision Supervise and support front desk staff, medical assistants, and other team members Train, onboard, and monitor staff performance Ensure accountability for attendance, punctuality, and responsibilities Address staff issues and workflow problems quickly Patient Experience Ensure a high-quality, culturally sensitive patient experience Handle patient complaints and resolve issues Improve patient satisfaction based on feedback and reviews Clinical Workflow Support Support coordination between pediatric and behavioral health teams Help implement and improve integrated care workflows Compliance & Quality Ensure compliance with healthcare regulations and standards Monitor documentation and workflow quality Support audits, reviews, and inspection readiness Communication & Coordination Act as a link between staff, providers, and leadership Report operational or staffing issues to management Participate in meetings and improvement efforts Growth & Outreach Support clinic growth and community engagement Help implement new services and initiatives Maintain a professional, mission-aligned clinic environment Additional Duties Take on other tasks as needed to support clinic operations Experience Strong leadership and communication skills. Problem-solving and decision-making abilities. A strong combination of education, clinical experience, and leadership experience. Relevant education, such as a bachelor's or master's degree in healthcare administration, nursing, or a related field. Proven experience in a supervisory or managerial role within a healthcare or clinical environment is preferred. Conversational Mandarin speaking required, Cantonese preferred Pay: $25.00 - $35.00 per hour Benefits: 401(k) matching Health insurance Paid time off Language: Mandarin (Preferred) Work Location: In person

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  • Accounts Payable Specialist
    Accounts Payable Specialist
    hace 1 mes
    $47000–$56000 anual
    Jornada completa
    Manhattan, New York

    The Accounts Payable Specialist will be responsible for assisting in accounting functions such as accounts payable. The incumbent must act with integrity in their daily work and strictly adhere to all accounting policies and procedures for auditing purposes to support the company’s financial success. This role provides valuable hands-on experience for candidates pursuing a career in accounting or working toward their CPA. Fluency in Mandarin is highly preferred, as this role requires regular communication with our primarily Mandarin-speaking vendors and partners. Key Accountabilities: Update & maintain all daily and monthly expenses through spreadsheet Perform day to day financial transactions, including verifying, computing, posting, and recording accounts payable data Maintain vendor documents and profiles on QuickBooks and other systems Prepare bills, invoices, and payments Reconcile the accounts payable ledger to ensure that all payments are accounted for and properly posted Conduct clerical duties, including filing, answering phone calls, responding to emails, and preparing documents Assist with other accounting related duties as assigned Required Skills/Abilities: Knowledge of generally accepted accounting principles Proficiency in Microsoft Office products (Word, Excel and Outlook) Proficiency in QuickBooks Strong analytical problem-solving aptitude with creative solutions, ability to organize work with large amounts of information efficiently, manage multiple projects and deadlines simultaneously with strong attention to detail Ability to effectively and professionally communicate, both in writing and verbally, with management, vendors Able to work as a team player Open to development of skills and knowledge Education and Experience: Bachelor's degree in Accounting or Finance required. Five years of accounting management is required.

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