Senior-level Property Manager (The Rose, The Jourdain, The Wellstone & Pine Cliff)
1 day ago
Minneapolis
Job Description Organization Background Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year. We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at . Position Summary Aeon is seeking an experienced Senior-level Property Manager to lead operations at South Quarter-a portfolio of four affordable housing communities (The Rose, The Jourdain, The Wellstone, and Pine Cliff) totaling 210 apartment homes in South Minneapolis. This role is accountable for the overall performance of the properties and team, including team leadership, financial management, compliance, property maintenance, and resident experience. The Senior Property Manager sets the tone for operational excellence by developing and supporting on-site staff, ensuring strong financial outcomes, maintaining high-quality physical assets, and upholding all affordable housing regulations. This position reports to the Portfolio Director. Key responsibilities include, but are not limited to: Team Leadership & Support • Support the training, development and ability for on-site staff to be effective in their roles through ongoing training, mentoring and working through performance matters in an effective and timely manner., • Perform timely and informative annual reviews for each direct report., • Ensure growth of the team by offering them the opportunity to attend various seminars and classes and actively participate and engage in growth opportunities as well., • Use delegation skills to effectively manage time., • Train and verify training of direct reports while holding them accountable to follow Aeon's policies and procedures., • Act as a mentor for less experienced Property Managers and Assistant Property Managers., • Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community. Financial Management • Support the development of annual operating budgets for assigned properties., • Create monthly financial variance reports., • Support annual capital expenditure projections to protect and maximize assets., • Effectively monitor and collect on property receivables., • Control expenses and optimize property profitability by managing to the annual budget. Physical Asset Maintenance and Supervision of Contractors • Responsible for the maintenance and upkeep of the physical asset by effectively guiding the maintenance and cleaning team., • Consistently monitor and follow up on timely and accurate completion of resident and common area work orders., • Inspect property and take action if hazardous or potential liability situations exist., • Continually monitor vendor invoices and performance., • Inspect apartment home turns to verify that units are ready for occupancy., • Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA. Leasing & Marketing • Meet property occupancy goals as set by the budget/organization., • Work in partnership with the Marketing Department and marketing/advertising service providers., • Lead the full leasing process including managing the waitlist process (where applicable), complete showings, accept and process applications and complete all move-in tasks., • Maintain resident retention by completing lease renewals/recertifications. Affordable Housing Compliance • Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files., • Prepare for and successfully execute property inspections with monitoring agencies., • Assist the Compliance team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies. Customer Service and Relationship-Building • Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment., • Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home., • Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members. Administrative Management • Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations., • Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures. Skills & Qualifications This seasoned property management professional brings strong financial and operational expertise and the ability to drive results in a fast-paced environment. They demonstrate a commitment to culturally responsive communication and creating stable, supportive communities for residents. Additional qualifications include: • This critical position requires at least 3+ years of multi-site multifamily experience with a proven track record of facilitating teamwork and performance improvement across multiple properties., • Tax Credit and/or Section 8 experience is a plus., • Must have demonstrated success managing about 200 units and leading, training and developing teams of at least 3 staff persons., • Candidate must possess proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through., • Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus., • The successful candidate will demonstrate strong leadership and community-building abilities with staff, residents and community members., • Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations., • Must be a resourceful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission., • Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment., • Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts., • A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required. Physical Requirements • Ability to remain in stationary position for extended periods while working at a computer and attending meetings., • Ability to operate standard office equipment, including computers, phones, and printers., • Ability to move about the office to access files, meeting spaces, and office equipment., • Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies., • Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies., • Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces., • Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms., • Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings. The physical requirements described above represent the essential functions of the job and may be performed with or without reasonable accommodations. Compensation, Hours & Location This position has a range of pay of $70,000 - $75,000 per year, depending on experience and skillset. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program. This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the assigned properties, with occasional work at Aeon's Central Office, training facilities, or other properties as needed. This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies. If you are interested in applying for this position, please visit: The position is open until it is filled. Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply. Aeon is an Equal Opportunity / Affirmative Action Employer Employees and residents are encouraged to apply. Job Posted by ApplicantPro