Trabajos mba healthcare management en Rochester, New YorkCrear alertas

Job Description Insero Talent Solutions has partnered with a flourishing optical company based in Rochester, NY, experiencing substantial growth to recruit a Marketing Director. Position Summary The Marketing Director serves as the senior marketing executive and principal advisor to the CEO on all marketing, branding, communications, and customer engagement initiatives. This position develops enterprise marketing strategies that drive revenue growth, strengthen brand equity, support product innovation, expand market share, and enhance customer experience across all business channels. Scope of Responsibility The Marketing Director has overall responsibility for corporate marketing strategy, digital transformation, brand management, demand generation, licensing, product marketing, communications, e-commerce marketing, retail marketing, analytics, and marketing technology. The role leads internal staff and external agencies while partnering with executive leadership to achieve strategic business objectives. Leadership Responsibilities • Serve as the principal marketing advisor to the CEO and executive leadership team., • Develop long-range marketing strategies aligned with corporate growth initiatives., • Lead enterprise brand architecture across all of the company's brands., • Direct integrated marketing strategies across digital, retail, wholesale, healthcare,, • government, and e-commerce channels., • Lead product launch and go-to-market strategies., • Oversee digital marketing, SEO, SEM, paid media, content marketing, email marketing,, • influencer marketing, affiliate marketing, and social media., • Lead licensing and strategic brand partnership marketing programs., • Direct corporate communications, public relations, executive messaging, and reputation, • Develop annual marketing budgets and measure ROI, ROAS, CAC, CLV, and other key, • performance indicators., • Champion AI, marketing technology, automation, CRM, analytics, and customer, • intelligence initiatives., • Build, mentor, and lead a high-performing marketing department. Education • Bachelor's degree in Marketing, Business Administration, Communications, Public Relations, or a related field, or an equivalent combination of education and progressively responsible marketing experience. MBA or related graduate degree preferred. Experience Required: • 10+ years of progressive marketing leadership experience., • Executive-level experience developing enterprise marketing strategy., • Experience leading multi-brand marketing organizations, digital marketing, budgeting, analytics, and cross-functional initiatives. Preferred: • Manufacturing, optical, healthcare, consumer products, B2B/B2C, e-commerce, and licensed products experience. Knowledge, Skills & Abilities • Enterprise marketing strategy, executive leadership, digital marketing, brand management, licensing, AI-enabled marketing, marketing analytics, financial management, customer insights, public relations, organizational development, strategic partnerships, and executive communication., • Oversee agencies, creative partners, vendors, licensors, and strategic partners., • Conduct market research, competitive intelligence, pricing analysis, and customer insight initiatives., • Engage and strengthen relationships with retail locations, ranging from independent standalone operations to medium and larger-scale businesses. Additionally, develop and execute marketing plans for these locations and collaborate effectively with client marketing representatives to align objectives, share insights, and co-create campaigns that deliver measurable results. Passion for fashion, sports, fandom culture, or entertainment marketing., • Drive innovation in omnichannel marketing and customer engagement.

Job DescriptionDescription: The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking a Controller who, under the guidance of the Chief Financial Officer, is primarily responsible for the accurate reporting of all accounting functions, including payables, receivables, and purchasing. They have primary responsibility for ensuring accurate accounting of all grant funds and maintaining compliance with all applicable financial conditions required by grantors. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Controller opportunity. Requirements: The Controller will ensure to: · Support long and short-term budgetary planning and cost management · Provide recommendations based on financial analysis and projections, cost identification, allocation and revenue/expense analysis · Ensure Jordan Health is in full compliance with financial reporting requirements · Provide grant administration and billing oversight · Conduct regular financial reporting · Ensure Jordan Health remains in compliance with financial regulations Education And Experience Required: · Bachelors degree in Accounting or Finance · Master’s degree, such as MBA in finance, or CPA preferred · Minimum of 10 years’ experience in a financial role, preferably in a health care setting if Bachelor’s degree · A minimum of 5 years’ experience in a financial role if Master’s degree or CPA · Proficient knowledge of Microsoft Office, primarily Excel · Knowledge of Great Plains accounting software preferred · Strong work eithic and emphasis on attention to detail · CPA preferred · Analytical problem-solving ability · Ability to work well under pressure and within short deadlines Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law. About Jordan Health: Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

Based in Rochester, NY, Re:Build AppliedLogix (AX) provides product OEMs with leading-edge embedded systems design services and product commercialization expertise. Our electronics, software, and mechanical engineers bring deep, cross-disciplinary experience to a wide range of industries including industrial automation, telecom and networking, aerospace and defense, medical devices, energy and utilities, transportation and logistics, and agriculture and precision farming. With a team of 70+ engineers, Re:Build AppliedLogix offers its customers uncommon depth and breadth across the critical skillsets essential to modern digital systems product development, including: • Custom analog and high-speed digital embedded electronics and fully integrated subsystems., • Embedded software and firmware on bare metal, RTOS, or Linux (as appropriate for the application)., • Full-stack application development (Linux & Windows)., • Enclosures for electronic systems., • Mechanical systems., • Tooling design and manufacturing process development., • Cost-effective, rapid prototyping. Re:Build Manufacturing was founded to ensure that the next generation of important products are made, at-scale, in America. We've assembled a powerful set of complementary capabilities and lines of business that enable us to design and manufacture nearly anything. Our acquired and organically grown businesses employ experts in every major engineering discipline, and we leverage their combined expertise to advance increasingly sophisticated program development and productionas well as the creation of our own products. This unique set of capabilitiesintegrated into a single company and built upon common processes and culturelends itself to highly complex systems and products. We offer customers a full range of services, including product and systems design, automation, fabrication, assembly, and large-volume manufacturing. Our customers span a wide array of industries, including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment. The way we go about this work is as important as the work itself. We are guided by The Re:Build Waysixteen principles that shape how we work with each other, our customers, our vendors, and the communities where we operate. We seek an experienced, engineering-first digital product development leader capable of driving organizational growth, process discipline, talent and leadership development, and continuous improvement within a complex engineering environment. Central to our model is the ability to facilitate collaboration with other Re:Build engineering and manufacturing companies and to lead the AX senior engineering team who work in distributed settings. Based in Rochester, NY, and reporting to our Chief Operating Officer, you will lead the business as we continue to grow our capabilities, customer mix, and team. The ideal candidate brings deep expertise in embedded systems-based product development across a wide range of end-use applications, along with a proven ability to lead large engineering teams, deepen engineering capability, broaden the customer base, and mature operating methods and processes in a rapidly growing business. You bring excellent communication and relationship-building skills to manage both internal collaboration and customer engagements, as well as creative problem-solving skills and the ability to apply best practicesand new technologiesfrom other businesses and contexts. You bring significant P&L leadership experience, strong business acumen, a continuous improvement mentality, commercial prowess, and excellent coaching and motivational skills. Further, you will have demonstrated a strong understanding of and commitment to applying AI agents to maximize your own personal and your team's effectiveness. What you get to do: • General management of the AppliedLogix business, including oversight of program management, engineering, sales and marketing, finance, human resources, and all related support functions., • Own the P&L and lead the team to make sound financial decisions and meet the sales, income, and cash-flow targets of the business. Develop budgets, financial plans, capacity planning, and performance metrics, and provide regular updates on progress and critical-path items. Own business-wide KPIs and use them to drive improvement in operating performance and financial margins., • Drive operational performance, including oversight of key operational initiatives and overarching performance across the proposal-to-delivery flow (inclusive of engineering processes and outcomes)., • Lead, manage, and develop a high-performing team with a strong, positive operating culture., • Support business development by meeting with customers and participating in selling activitiesboth AppliedLogix-specific opportunities and opportunities across multiple Re:Build operations. Lead revenue generation in partnership with AX salespeople, program managers, and the RBM commercial teams., • Ensure an elevated level of customer satisfaction through innovative problem-solving and effective communication., • Lead engineering and development process improvements that enable the business to scale and to support customers in their program development., • Collaborate across Re:Build businesses to share resources and expertise in pursuit of internal engineering and product-development programs., • Leverage Lean operating principles and tools to reinforce a culture of engagement, problem-solving, data-driven decision-making, and continuous improvement., • Leverage AI and other emerging technologies to drive differentiated outcomes in functionality, quality, efficiency, and cost., • Provide leadership and management of Re:Builders to ensure effective selection, development, retention, and performance management of team members., • Develop and implement communication and engagement strategies to keep teams informed, aligned, and motivated to achieve objectives., • Foster a culture of accountability, teamwork, and operational excellence aligned with the Principles of The Re:Build Way. What you bring to the team: • Bachelor's degree in Engineering or a related field required; advanced degree (MBA or MS in Engineering) preferred., • 15+ years of product design and development, including a progression of leadership roles; significant exposure to design services delivering embedded systems and controls preferred., • Prior P&L ownership, with strong strategic, financial, and analytic acumen and the ability to drive growth through operational transformation, capability expansion, and scale., • Experience interacting directly with customers to manage expectations and relationships and deliver successful outcomes., • Experience working across functional teams (finance, engineering, sales, production, quality, etc.) to achieve common goals., • Demonstrated ability to thrive in a highly collaborative environmentbuilding relationships and leveraging shared resources and capabilities to move the business forward., • Track record as a transformational leader who shapes strategy and leverages technology, continuous improvement, and targeted investments to drive growth., • Strong analytical, financial modeling, and creative problem-solving skills., • High emotional intelligence and strong communication skills, with the ability to influence, build trust, coach leaders, and cultivate a culture of accountability and operational excellence., • Experience with Lean operating principles, methods, and tools to drive continuous improvement preferred., • Ability to lead with clarity in fast-paced, highly technical, and entrepreneurial environments., • Willingness to travel as needed. The BIG payoff: Re:Build is a company driven to make a meaningful difference in the industries and communities where we operate. Every employee shares in the ownership of the company and participates in the financial rewards of our collective successat every level. The base salary range for this position is $192,294 $288,441 per year. This range represents the Company's good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits. We are committed to building teams that reflect the diversity of our communities. Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital or parental status, cultural background, organizational level, work style, tenure, or life experience. Re:Build is committed to providing reasonable accommodations for applicants with disabilities. For assistance, contact accommodations.ta@ReBuildmanufacturing.com or call 617.909.6275.

The Director of Strategic Solutions (DSS) serves as the strategic translator between constituent reality and the work CaterTrax chooses to do, as the company transforms from a catering software provider into a strategic hospitality technology partner. Reporting to the Chief Commercial Officer, this leader owns deep client and operational discovery, business problem diagnosis, solution framing, and the enterprise value narrative that connects constituent indispensability to growth. The DSS is responsible for hiring, managing, and developing all Strategic Solutions Consultants, and for establishing the discovery, brief, and decision-framework practices on which the squad model depends. This is a hybrid position located in Rochester, NY. Constituent Discovery & Problem Diagnosis • Own deep client and operational discovery across constituent segments, treating each vertical's Executive, Operator, and Diner as one connected reality., • Lead business problem diagnosis, separating symptoms from root causes and validating problems in operational reality before framing solutions., • Establish discovery standards, methods, and cadences for the Strategic Solutions function. Solution Framing & Value Narrative • Own solution framing: converting diagnosed problems into clearly scoped opportunities the platform can answer., • Own the enterprise value narrative that connects constituent indispensability to CaterTrax growth., • Set the quality bar for briefs and hold the Decision Framework line across the function. Function Leadership • Hire, manage, coach, and develop all Strategic Solutions Consultants., • Establish the Connector cadence standards that maintain standing access relationships between squads and their constituents., • Plan Strategic Solutions capacity as squads expand, recommending growth when substrate maturity and constituent surface area justify it. Cross-Functional Partnership • Partner with the Director, Product and Solutions on engineering intake so briefs translate cleanly into sequenced work., • Partner with the Senior Agentic AI Engineers on Brief-to-agent translation., • Partner with Commercial leadership to connect the strategic solutions motion to revenue growth and retention., • Provide leadership with a clear, prioritized view of constituent problems worth solving. Ideal Background • Enterprise SaaS experience. Complex constituent or multi-location operators. You've navigated organizational complexity, multiple stakeholders, and competing priorities inside a single account., • Business problem translation. Demonstrated experience translating business problems into software capabilities, workflows, integrations, reporting, automation, or AI-enabled solutions. Not feature selling problem solving., • Cross-functional range. Comfortable working with executives, operators, administrators, Product, Technology, Sales, Implementation, and Constituent Success. Acts as connective tissue across functions without being captured by any one of them., • Diagnostic discipline. Consistent comfort diagnosing root causes rather than accepting constituent requests at face value. You have a habit of asking the harder question underneath the one the constituent came in with., • Industry proximity. Experience in hospitality, foodservice, managed services, enterprise dining, healthcare dining, higher education dining, corporate dining, or adjacent operational environments. Deep industry experience is strongly preferred; adjacent industry experience with demonstrated transferability is acceptable., • Enterprise value connection. Ability to connect constituent pain to expansion opportunity, product direction, retention, and enterprise value. You understand that constituent indispensability and business growth are the same argument. You think beyond delivering projects., • Player-coach team leadership. Experience leading a small team of consultants or analysts while staying personally close to the work. This role leads the squad Strategic Solutions Consultants and coaches their diagnostic quality but never delegates away its own constituent contact or its cross-vertical synthesis. You are comfortable holding both at once: the leader who sets the standard and the practitioner who still does the hardest diagnosis personally. Education • Bachelor's degree in Business, Hospitality Management, or a related discipline required., • MBA or equivalent advanced degree preferred. Experience • 10+ years of experience across strategy consulting, solutions leadership, or hospitality operations leadership., • Demonstrated success leading constituent discovery and business problem diagnosis at the executive level., • Proven track record translating operational problems into strategic software or technology opportunities., • Experience building and leading a team, including hiring, coaching, and performance management., • Executive-level communication and narrative-building skills. Preferred • Deep hospitality or foodservice operations experience, particularly with multi-site operators., • Experience in enterprise SaaS or hospitality technology environments., • Familiarity with product discovery methods and squad-based operating models. Representative Prior Titles • Principal Solution Consultant, • Director of Solution Consulting, • Strategic Solutions Consultant, • Senior Solution Consultant, • Business Value Consultant, • Value Consultant, • Industry Solutions Director, • Client Solutions Director, • Solution Strategist, • Hospitality Solutions Consultant Skills And Competency Requirements • Strategic synthesis: Turns messy operational reality into clear, prioritized problems worth solving., • Diagnostic listening: Hears what constituents mean, not just what they say., • Narrative building: Constructs a value story that executives, operators, and internal teams all recognize as true., • Executive presence: Credible with C-level constituents and internal leadership alike., • Coaching: Develops consultants into trusted constituent problem owners., • Commercial acumen: Connects constituent indispensability to measurable growth. Technology Skills • The Director of Strategic Solutions is expected to maintain working fluency across the following tools and domains., • Discovery & Documentation Tooling: Jira, Confluence (Atlassian suite experience preferred)., • CRM platforms for account context and commercial alignment., • Analysis & Reporting: Power BI or equivalent for constituent and value analysis; Excel at a power-user level., • Productivity & Collaboration: Microsoft 365 suite: Teams, SharePoint, Excel, and PowerPoint at a power-user level for executive reporting and communication., • AI productivity tools: Microsoft Copilot, Anthropic Claude, or similar for personal and team enablement. Physical Demands • While performing the duties of this job, the employee is regularly required to sit; use hands to operate a computer, copier, fax or other office equipment. The employee must occasionally lift and/or move up to 15 pounds. Work Environment • Assumes a hybrid work environment., • While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Travel • Up to 30%, Domestic (as required) Compensation • The salary range for the position is $160,000 to $175,000, contingent upon experience. The right person for this role is genuinely excited by the opportunity to join a successful company and make it even better. You solve problems that matter and make a positive impact on your constituents and team. You're naturally curious, commercially minded, and energized by helping a company grow while growing right alongside it. You see possibility where others see obstacles. If this has your head nodding yes, we'd love to hear your story.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as humanmachine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. The CDE is responsible for selling Sutherland offerings, Managed Services/BPaaS to new logo accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationship. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. KEY DUTIES AND RESPONSIBILITIES: • Direct business development and sales activities with new relationships within a set of base accounts, • Build and maintain a pipeline of 5X of in year revenue target., • Identify and pursue opportunities which equate to a $3M ACV total and/or $1M ACV digital deal profile., • Deliver assigned in year revenue target ranging from $4-10+M; while meeting company EBITDA targets., • Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization, • Identify opportunities to offer value through our new strategic services, • Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems, • Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services, • Leverage TTHL domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales, • Accountable for the client relationship from deal conception to closing, • Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland, • Education: bachelor's degree, MBA/ Masters, • 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales target, • Deep and broad TTHL domain expertise and industry experience, • Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references, • Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs, • Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions, • Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO organizations, • Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services, • Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture; while building a value proposition and business case to transform and deliver client business outcomes, • Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models, • Experience in building and executing an individual sales plan; which includes revenue forecasting, strategic account planning with action plan, • Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets, • Knowledge and understanding of the analyst and advisor community., • An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc., • Confident communication/ active listener with top tier skills in "telling the story" and facilitating conversation All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested Privacy Notice

The Director of Strategic Solutions (DSS) serves as the strategic translator between constituent reality and the work CaterTrax chooses to do, as the company transforms from a catering software provider into a strategic hospitality technology partner. A constituent is anyone whose experience is shaped by our platform. Reporting to the Chief Commercial Officer, this leader owns deep client and operational discovery, business problem diagnosis, solution framing, and the enterprise value narrative that connects constituent indispensability to growth. The DSS is responsible for hiring, managing, and developing all Strategic Solutions Consultants, and for establishing the discovery, brief, and decision-framework practices on which the squad model depends. This is a hybrid position located in Rochester, NY. • When you listen to what a constituent needs, do you ask insightful questions about the problem before proposing a solution?, • Do you enjoy walking into ambiguity and helping constituents uncover what they actually need?, • Can you comfortably shift between a conversation with a CEO, a product manager, an engineer, and a consultant earning credibility with each?, • Do you get energized by coaching people as much as solving problems yourself?, • And when you spot an opportunity to create more value for a constituent, do you naturally pursue it? If this excites you and you're thinking, "That's exactly what I do," keep reading. Constituent Discovery & Problem Diagnosis • Own deep client and operational discovery across constituent segments, treating each vertical's Executive, Operator, and Diner as one connected reality., • Lead business problem diagnosis, separating symptoms from root causes and validating problems in operational reality before framing solutions., • Establish discovery standards, methods, and cadences for the Strategic Solutions function. Solution Framing & Value Narrative • Own solution framing: converting diagnosed problems into clearly scoped opportunities the platform can answer., • Own the enterprise value narrative that connects constituent indispensability to CaterTrax growth., • Set the quality bar for briefs and hold the Decision Framework line across the function. Function Leadership • Hire, manage, coach, and develop all Strategic Solutions Consultants., • Establish the Connector cadence standards that maintain standing access relationships between squads and their constituents., • Plan Strategic Solutions capacity as squads expand, recommending growth when substrate maturity and constituent surface area justify it. Cross-Functional Partnership • Partner with the Director, Product and Solutions on engineering intake so briefs translate cleanly into sequenced work., • Partner with the Senior Agentic AI Engineers on Brief-to-agent translation., • Partner with Commercial leadership to connect the strategic solutions motion to revenue growth and retention., • Provide leadership with a clear, prioritized view of constituent problems worth solving. Ideal Background • Enterprise SaaS experience. Complex constituent or multi-location operators. You've navigated organizational complexity, multiple stakeholders, and competing priorities inside a single account., • Business problem translation. Demonstrated experience translating business problems into software capabilities, workflows, integrations, reporting, automation, or AI-enabled solutions. Not feature selling problem solving., • Cross-functional range. Comfortable working with executives, operators, administrators, Product, Technology, Sales, Implementation, and Constituent Success. Acts as connective tissue across functions without being captured by any one of them., • Diagnostic discipline. Consistent comfort diagnosing root causes rather than accepting constituent requests at face value. You have a habit of asking the harder question underneath the one the constituent came in with., • Industry proximity. Experience in hospitality, foodservice, managed services, enterprise dining, healthcare dining, higher education dining, corporate dining, or adjacent operational environments. Deep industry experience is strongly preferred; adjacent industry experience with demonstrated transferability is acceptable., • Enterprise value connection. Ability to connect constituent pain to expansion opportunity, product direction, retention, and enterprise value. You understand that constituent indispensability and business growth are the same argument. You think beyond delivering projects., • Player-coach team leadership. Experience leading a small team of consultants or analysts while staying personally close to the work. This role leads the squad Strategic Solutions Consultants and coaches their diagnostic quality but never delegates away its own constituent contact or its cross-vertical synthesis. You are comfortable holding both at once: the leader who sets the standard and the practitioner who still does the hardest diagnosis personally. Education • Bachelor's degree in Business, Hospitality Management, or a related discipline required., • MBA or equivalent advanced degree preferred. Experience • 10+ years of experience across strategy consulting, solutions leadership, or hospitality operations leadership., • Demonstrated success leading constituent discovery and business problem diagnosis at the executive level., • Proven track record translating operational problems into strategic software or technology opportunities., • Experience building and leading a team, including hiring, coaching, and performance management., • Executive-level communication and narrative-building skills. Preferred: • Deep hospitality or foodservice operations experience, particularly with multi-site operators., • Experience in enterprise SaaS or hospitality technology environments., • Familiarity with product discovery methods and squad-based operating models. Representative Prior Titles • Principal Solution Consultant, • Director of Solution Consulting, • Strategic Solutions Consultant, • Senior Solution Consultant, • Business Value Consultant, • Value Consultant, • Industry Solutions Director, • Client Solutions Director, • Solution Strategist, • Hospitality Solutions Consultant Skills And Competency Requirements • Strategic synthesis: Turns messy operational reality into clear, prioritized problems worth solving., • Diagnostic listening: Hears what constituents mean, not just what they say., • Narrative building: Constructs a value story that executives, operators, and internal teams all recognize as true., • Executive presence: Credible with C-level constituents and internal leadership alike., • Coaching: Develops consultants into trusted constituent problem owners., • Commercial acumen: Connects constituent indispensability to measurable growth. Technology Skills • The Director of Strategic Solutions is expected to maintain working fluency across the following tools and domains., • Discovery & Documentation Tooling: Jira, Confluence (Atlassian suite experience preferred)., • CRM platforms for account context and commercial alignment., • Analysis & Reporting: Power BI or equivalent for constituent and value analysis; Excel at a power-user level., • Productivity & Collaboration: Microsoft 365 suite: Teams, SharePoint, Excel, and PowerPoint at a power-user level for executive reporting and communication., • AI productivity tools: Microsoft Copilot, Anthropic Claude, or similar for personal and team enablement. Physical Demands • While performing the duties of this job, the employee is regularly required to sit; use hands to operate a computer, copier, fax or other office equipment. The employee must occasionally lift and/or move up to 15 pounds. Work Environment • Assumes a hybrid work environment., • While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Travel • Up to 30%, Domestic (as required) Compensation • The salary range for the position is $160,000 to $175,000, contingent upon experience. The right person for this role is genuinely excited by the opportunity to join a successful company and make it even better. You solve problems that