Medical spa receptionist jobs in United States

Job Description Position Title: Patient Experience Coordinator Location: Hackensack, NJ (On-site) Hours: Part-time, 3 days per week (20–25 hrs, cosmetic service days) Reports To: Practice Owner/Lead Dermatologist About Bergen Dermatology Founded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being. Dr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes. We pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey. Role Overview We are seeking a warm, poised, and proactive Patient Experience Coordinator to join our patient experience team. In this part-time role, you’ll be the first and last impression for our clients—serving as a concierge-style point of contact for patients seeking both medical and cosmetic dermatology services. You’ll support front desk operations, educate patients about treatment plans and skincare programs, and play a key role in enhancing the overall patient journey. How Will You Create Impact? * Greet every patient with genuine warmth and professionalism, creating a welcoming first and last impression. * Provide concierge-style service in our boutique, spa-inspired dermatology practice, blending personalized care with clinical excellence. * Support front desk operations, including check-in/out, and offer seamless backup coverage to the lead receptionist. * Communicate with clarity and compassion—in person, by phone, and through secure platforms like Klara. * Keep the reception area calm, organized, and inviting, reflecting the Bergen Dermatology brand. * Share knowledge about treatment plans, skincare programs, and products—confidently recommending services and retail offerings to meet patient needs. * Show kindness, integrity, and professionalism in every interaction, building trust with patients and teammates. * Bring a steady, calming presence to a busy, high-touch environment. * Embrace and promote our holistic, patient-centered approach to skincare and wellness. * Qualities That Set you Up For Success * Warm, articulate, and naturally engaging * Sales-oriented with a hospitality mindset—thinks like a concierge * Strong communication and follow-through skills * Able to remain calm, courteous, and solution-oriented in a fast-paced environment * Comfortable interacting with a diverse patient population, including pediatric and adult clients * A quick learner with a collaborative spirit and attention to detail What We’re Looking For * 1–2 years of experience in a medical office, spa, or high-touch customer service role (dermatology or cosmetic experience a plus) * Familiarity with skincare, cosmetic treatments, or wellness services strongly preferred * Proficient with digital tools and platforms (experience with EMR or Klara is a plus) * Strong organizational and multitasking abilities * Availability to work on cosmetic procedure days (schedule to be confirmed) * Commitment to patient confidentiality and HIPAA compliance Compensation & Perks * Competitive hourly rate based on experience * Opportunity to grow with a respected, woman-led dermatology practice * On-the-job training and exposure to skincare and wellness programs * Supportive and inclusive team culture How to Apply * Submit your resume and a brief note about why you’d be a great fit for Bergen Dermatology. Company DescriptionFounded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being. Dr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes. We pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey.Founded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being.\r\nDr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes.\r\nWe pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey.

Job Description AT LEAST 1 YEAR EXPERIENCE IN MEDICAL AESTHETICS (DERMATOLOGY, PLASTIC SURGERY, COSMETIC SURGERY, FULL SERVICE MEDI-SPA) IS REQUIRED. FACIAL COSMETIC SURGERY BOUTIQUE PRACTICE - DIRECTOR OF FIRST IMPRESSIONS Job Summary: We are seeking a dedicated and compassionate Facial Cosmetic Surgery Director of First Impression to join our team. In this role, you will be a central point of contact for our patients, ensuring a seamless and positive experience throughout their journey. Your responsibilities will include tracking office leads, scheduling consultations, educating patients on procedures and treatments, coordinating pre-operative and post-operative care, and providing exceptional customer service. As a Director of First Impressions, you will play a vital role in creating a warm and supportive environment for our patients. Training & Education Provided: We offer thorough training and education to the right candidate. A genuine passion for the aesthetics industry is a must. Qualifications: We are looking for a candidate who possesses the following qualifications: • Experience: Proven experience in medical aesthetics and direct patient care - which may include scheduling for productivity, treatment plan presentation, discussing financials, and collecting deposits., • Customer Service: Excellent customer service and communication skills to effectively interact with patients and provide them with a caring and positive experience., • Empathy: Ability to present a friendly and caring manner that reflects positively on the practice and puts patients at ease., • Organization: Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, coordinate with various departments and individuals, and implement effective tracking processes., • Computer Proficiency: Proficient in the latest versions of Microsoft® Office, and Electronic Medical Records systems. Quick adaptability to new software is essential., • Attention to Detail: Highly organized with exceptional attention to detail and problem-solving skills., • Continuous Learning: Commitment to acquiring new skills, staying updated with the latest information, and developing the competencies necessary for successful performance in this role. Responsibilities: As a Facial Cosmetic Surgery Director of First Impressions, your responsibilities will include: 1. Patient Experience: • Excel at Front Desk and Reception Role directing first impressions for all new and established patients., • Create a warm, safe, and trusting atmosphere while counseling patients on cosmetic procedures and pre- and post-operative care., • Respect and empathize with patients' needs and concerns, maintaining a professional and compassionate approach., • Ensure appropriate personal appearance to facilitate positive patient interaction. 2. Patient Coordination: • Serve as the primary point of contact for all patient inquiries, including phone, email, and website communication., • Schedule patient appointments, including consultations, surgical and non-surgical treatments, and pre- and post-operative visits., • Educate patients about surgical procedures and non-surgical treatments, including financing options, scheduling, continuing care requirements, and realistic treatment expectations., • Provide exceptional customer service, greeting customers warmly, answering questions accurately and timely, making relevant product/service recommendations, and accommodating special requests., • Communicate relevant patient information to providers, including patient concerns and goals. 3. Treatment Planning and Financials: • Create, present, and review detailed and accurate treatment plan quotes with patients., • Review pricing and financing options, explaining surgical fees, professional fees, and surgical facility fees., • Complete follow-up correspondence with patients as necessary., • Ensure all required documents, such as consent forms, referrals, labs, and financial deposits, are in order and signed prior to the surgery date., • Track and evaluate patient and procedure conversion rates, regularly communicating results to providers and practice management. 4. Administrative Support: • Stay active in continuing education to maintain a current and comprehensive knowledge base aligned with the practice and healthcare industry standards., • Develop and maintain patient collaterals, including new patient packets, treatment quotes, and information packets., • Evaluate and communicate goal-setting criteria to providers and staff., • Assist with office duties and undertake various tasks as required, such as participating in marketing initiatives including creating social media content, blogs, newsletters, and maintaining the practice website. Additionally, contribute to planning marketing events. If you're passionate about the world of medical aesthetics and plastic and cosmetic surgery, consider joining our boutique practice in the vibrant neighborhood of DUMBO, Brooklyn. We offer a unique approach to patient care, focusing on individualized attention, a relaxed atmosphere, and outstanding outcomes. Unlike traditional medical offices, we prioritize serving patients one-on-one, ensuring personalized care and comfort at every step. This is a rare opportunity for individuals serious about joining and rising with a growing organization. We're looking for candidates with MEDICAL AESTHETICS and CUSTOMER SERVICE experience, a willingness to learn our office protocols, the ability to work by oneself and autonomously (there will be ONE Front Receptionist), and the charisma to represent our brand as the face of our luxury boutique medical practice. If you're ready to embark on an exciting journey in the world of aesthetics, we want to hear from you. Serious inquiries only. Company DescriptionWe are a boutique luxury cosmetic surgery practice that takes pride in providing an extensive range of nonsurgical and surgical aesthetic procedures and treatments. We offer nonsurgical facial injectable services, skincare, and all cosmetic surgical procedures. Our serene and oasis-like setting offers patients a tranquil experience. At the heart of our practice is a commitment to personalized care, attention to detail, and making every patient feel welcome, as if they were at home. We prioritize exceptional customer service and treat everyone like family, as we believe in building strong and lasting relationships with our patients.We are a boutique luxury cosmetic surgery practice that takes pride in providing an extensive range of nonsurgical and surgical aesthetic procedures and treatments. We offer nonsurgical facial injectable services, skincare, and all cosmetic surgical procedures. Our serene and oasis-like setting offers patients a tranquil experience. At the heart of our practice is a commitment to personalized care, attention to detail, and making every patient feel welcome, as if they were at home. We prioritize exceptional customer service and treat everyone like family, as we believe in building strong and lasting relationships with our patients.

Job DescriptionBenefits/Perks • Full-time / Part-time, • Flexible Schedule - hours vary depending on Center Needs, • Great work-life balance, • Entry - Level Position, • Greet customers as they arrive and provide an excellent customer experience, • Answer phone calls, responds to emails, and schedule appointments, • Assist clients with paperwork, including consent forms, ensure all consent forms are signed, filed, and maintained accurately, • Maintain a clean and inviting environment, • Provide general customer service and attend to the needs of customers throughout their services, • Process client payments and manage follow-up scheduling, • Utilize scheduling software (GlossGenius or Vagaro preferred), • Monitor and update inventory; communicate low stock to management, • Maintain organization and cleanliness of the center, including towels, supplies, and garbage disposal, • Assist with morning preparation (coffee, supplies, treatment rooms) and closing reset procedures, • High school diploma or equivalent required: Two or more years of experience as a receptionist or similar role, estetics is preferred, • Excellent communication skills and interpersonal skills with a commitment to customer service, • Strong work ethic and positive attitude, • Familiar with computers and scheduling software, such as GlossGenius or Vagaro (preferred), • Proficiency with Microsoft Word, Google Docs, Google Sheets, and other office technology, • Excellent organizational skills with attention to detail, • Excellent multi-tasking skills and manage time effectively in a fast-paced environment, • Knowledge of esthetics/spa services (preferred), • Customer service experience (preferred), • Bilingual : English / Spanish (preferred) Work Environment, • Supportive and collaborative team culture, • Professional spa/med spa setting with daily client interaction, • Commitment to client satisfaction, organization, and efficiency