Mentor jobs in Lakewood, New Jersey - Page 2Crear alertas

Job DescriptionSalary: $90,000-$110,000 annually IT Team Lead/Pod Manager Why Digacore? Were a fast-paced, people-first MSP with: • Real career growth, • Autonomy to own projects and make decisions, • A collaborative culture (we back each other up, no egos) About the Role: Were looking for a strong people leader who thrives on building and supporting high-performingteams. In this role, youll oversee a pod consisting of technicians of various skillsets, ensuring theyhave the guidance, resources, and support needed to drive success within their pod. Youll remove roadblocks, reinforce priorities, and help standardize best practices within your team while maintaining a people-first approach. This role blends leadership, operational oversight, and strategic support to keep their pod aligned, empowered, and performing at a high level. What Youll Do: • Lead and mentor technicians within their designated pod by promoting teamwork, accountability, and strong communication; serve as the primary point of contact and delegate tasks as needed., • Ensure that their respective pod is properly staffed and resourced by managing coverage for PTO/OOO, volume spikes, queue calls, and on-call schedules, and by coordinating technical resources with other pod leads/pod managers., • Train and develop technicians within their designated pod through ongoing coaching and formal training across tools and processes, including BrightGauge, Nilear, ticket reviews, queue call management, and ticket-taking best practices., • Monitor day-to-day operational and performance metrics for their pod including ticket volume, response and resolution times, escalations, CSAT, queue SLAs, and call volumesand identify trends or risks impacting service quality., • Document feedback, challenges, and action items from weekly L10 meetings; escalate critical or out-of-scope issues and unhealthy trends to the Service Manager., • Ensure technicians adhere to Digacore policies, maintain accurate timesheets, and follow established processes; identify process gaps and collaborate with the Service Manager on improvements., • Keep the Service Manager informed of recurring issues, staffing or resource concerns, and any major changes impacting the Service Team. What you Bring: • 3+ years of experience in a Managed Service Provider (MSP) or high-volume IT support environment, • Prior people-management or team-lead experience, with the ability to mentor, delegate, and hold others accountable, • Strong technical background with Windows Servers, Microsoft 365, Azure infrastructure and virtual networks, networking fundamentals, and experience working within ConnectWise, • Clear, confident communicator with the ability to work cross-functionally and escalate issues appropriately, • Strong problem-solving and decision-making skills in fast-paced, client-facing environments, • Highly organized with strong documentation habits and attention to detail Perks & Benefits: • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • 401k match, • Generous paid time off., • Mental health days, • $500 sign on bonus, • Paid certification assistance We are an Equal Opportunity Employer!

Job DescriptionBenefits: • Employee Dining Program, • Paid Sick Time, • 401(k), • Employee discounts, • Flexible schedule, • Health insurance Join the Jersey Shore Restaurant Group and be part of a team that thrives on excellence, creativity, and growth. With renowned locations like Half Moon Point, Harpoon Willy's, Coastal Canteen, and THE BANQS, we offer diverse hospitality opportunitiesfrom culinary and mixology to customer service roles. Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards Qualifications: • Must have a valid driver's license and reliable transportation, • Ability to work a flexible schedule including days, nights, weekends, and holidays, • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others, • 1-3 years restaurant management experience required, • Occasionally stoop, bend, crouch, or climb, including the use of ladders, • Experience with Toast: PreferredResponsibilities:, • Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards, • You will manage the daily operations of the restaurant, ensuring that the team properly follows all processes, policies, and procedures, • Food Safety Certification, • Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations, • Ensure team members receive proper training, including ongoing coaching and development, • Create an effective work schedule following company standards and local laws, • Plan and delegate shift assignments, including communicating expectations and adjusting as needed, • Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals, • Ensure service, product quality, and cleanliness standards are consistently upheld, • Communicate performance concerns to your General Manager, • Assist with performance reviews and mentor and develop team members, • Create and maintain a positive culture and healthy team morale through recognition and leading by example, • Handle and report guest and team member complaints, concerns, or injuries timely and in a friendly and respectful manner, • Maintain operational standards, guidelines, policies, and procedures, • Maintain compliance with federal, state, and local laws and guidelines, • Utilize management tools and keep neat, accurate, and current records, • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description, • Ensure the team works safely and follows all safety guidelines and procedures, • Immediately report all human resources and risk management concerns to your General Manager and District Manager, • Escalate other concerns to your supervisor when appropriate, • Sit, stand, and walk continuously, • Frequently lift, push, pull, and carry up to 30 pounds, including lifting overhead, • Communicate proficiently through speech, reading, and writing, • Work in an environment that features hot and cold temperature variations and exposure to food allergens, • Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment, • All other duties necessary to ensure restaurant operations function properlyStart your journey today and make your mark with JSRG!

New Grads-FOX offers a widely recognized Emerging Professionals Mentor Program!.