Community Manager On-site LIHTC/PSH- Ascent
9 days ago
Buena Park
Job Description About Quality Management Group: We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future. Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability. What We Offer: At Quality Management Group, you'll join an organization that prioritizes integrity, innovation, teamwork, and excellence. Our positive, supportive environment promotes professional development and provides comprehensive resources to help you thrive personally and professionally. • Free Onsite Apartment: Live rent-free onsite for the duration of your employment., • Career Advancement: Expand your professional expertise and growth opportunities within affordable housing management., • Healthy Work-Life Balance: Generous paid time off and a respectful, supportive team culture., • Outstanding Benefits: Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program. Quality Management Group seeks a skilled and dedicated Onsite Community Manager for our affordable housing - PSH/LIHTC at Ascent in Buena Park, CA area. In this vital position, you will be responsible for overall property operations, regulatory compliance, and fostering positive resident relations. As the Community Manager, you will live onsite and play a key role in maintaining high occupancy, resident satisfaction, and operational excellence. If you are a reliable, proactive professional with experience in property management or affordable housing, we invite you to join our mission-driven team and help us provide exceptional living environments for our residents! What You'll Do: Leadership, Administration & Oversight • Lead the overall administration, compliance, and maintenance of the property, striving to maintain full occupancy., • Proactively represent Quality Management Group and build positive relationships within the community., • Establish and maintain professional relationships with property ownership and supportive service agencies., • Supervise and direct on-site staff (1–3 personnel and/or temporary resources), as well as oversee vendors, office staff, and maintenance teams., • Lead property meetings and collaborate closely with case managers, partnering agencies, and program staff., • Prepare and serve incident reports, warnings, and lease violation notices (with supervisor review and approval)., • Meet regularly with Regional or Senior Community Managers to ensure tenant legal matters are handled and all notices are compliant., • Communicate consistently with regional management and service coordinators on resident quality-of-life issues; coordinate meetings with onsite service staff weekly or biweekly., • Ensure the safety and security of the building, including daily review of electronic monitoring systems and prompt investigation of property incidents., • Manage all building keys, including distribution and reclamation (doors and elevators)., • Collaborate with social service agencies to address tenant issues and coordinate tenant activities., • Provide instruction to new and existing tenants on house rules, apartment maintenance, and proper use of community amenities such as the community room and laundry facilities., • Maintain regularly scheduled hours of availability for tenants, vendors, staff, and external service agencies., • Collect monthly rent payments and accurately log them into property management software., • Distribute and collect apartment applications, verify completeness and accuracy, and track all documents in Yardi as required., • Show available units to prospective residents; input and monitor application dates and statuses daily., • Prepare lease agreements and necessary attachments; accept deposits and first month’s rent for all new tenants., • Verify applicant and tenant income to ensure compliance with all building and regulatory requirements., • Complete Tenant Income Certifications and all other required forms for building investors and regulatory agencies., • Oversee the annual recertification process for all residents., • Manage all aspects of move-ins, move-outs, and related resident actions., • Maintain accurate rent collection records; compile and process rent changes and increases., • Prepare and submit weekly status and vacancy reports to Regional and Senior Community Managers., • Log petty cash receipts and maintain detailed financial records., • Remain current on Tax Credit, HUD, and all relevant management policies and procedures., • Maintain accurate and organized tenant data files in property management software., • Collect and process 504 requests for reasonable accommodations and modifications. Skills • High school diploma or GED required; Associate or Bachelor’s degree preferred., • Minimum 2 years of property management experience required; supportive or affordable housing experience strongly preferred., • At least 2 years of supervisory or leadership experience., • Experience with LIHTC programs preferred., • Prior experience working with individuals experiencing mental health issues or homelessness is strongly preferred., • Knowledge of fair housing laws and compliance regulations required., • Experience with Yardi property management software highly preferred., • Certified Occupancy Specialist (COS) designation or similar training is a plus., • Strong financial management skills, including budgeting and reporting., • Excellent verbal and written English communication skills; bilingual in Spanish preferred (depending on property needs)., • Proficient computer skills including Outlook, Word, Excel, and internet use., • Valid driver’s license and auto insurance required for company-related travel., • Exceptional customer service and interpersonal skills; able to professionally interact with diverse individuals at all levels., • Clear, professional communication (verbal and written) including diplomacy and discretion., • Proven ability to hold residents and staff accountable in a positive and respectful manner., • Strong organizational, project management, and time management skills; ability to prioritize, delegate effectively, and manage multiple tasks efficiently., • Effective leadership skills, with the ability to motivate, mentor, and guide team members., • Capability to handle high-stress situations professionally and calmly., • Proactive, self-motivated, and demonstrates professionalism, integrity, confidentiality, and initiative consistently., • Ability to thrive in a fast-paced, collaborative, deadline-oriented environment, with meticulous attention to detail., • Requires 5-7 hours daily of sitting, reading, and computer use, with 1-3 hours daily walking throughout the property., • Frequent use of hands for typing, computer operation, and standard office tasks., • Occasionally involves bending, reaching, kneeling, crouching, stooping, twisting, pushing, pulling, grasping, balancing, crawling, and stair climbing., • Regularly lifts or moves items weighing up to 30 pounds., • Requires sufficient vision (close, distance, color, peripheral, depth perception, and focus adjustment). The work environment characteristics described here represent those encountered by an employee while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The role is performed primarily indoors in an office setting but regularly involves exposure to outdoor weather conditions, including warm, hot, or cold temperatures depending on the season. The noise level within the work environment is generally moderate. Ready to Make an Impact? Join Quality Management Group in Buena Park, CA area, where your skills and passion can genuinely improve communities and transform lives. Apply today to become a vital part of our mission-driven team! Quality Management Group is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Company DescriptionAt Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing. Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties. At Quality Management Group, we know that it is more than just a place to live, it’s a home. And here – it’s good to be home.At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.
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