Concessions Stand Attendant (Part-Time)
11 days ago
Fort Worth
Job DescriptionConcessions Stand Attendant (Part-Time)Trail Drive Management Corp. – Dickies Arena of Fort Worth, TXDickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances. Reports to: Manager of Concessions, Club Seats, Vending & Rodeo Boxes Job DescriptionAttendants are responsible for providing an excellent guest experience with taking food and beverage orders in a timely and efficient manner. The Attendant position reports to the Concessions Management Team and is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. • Greet guests in a warm and welcoming manner, • Accurately use POS system while serving high volumes of guests in concessions stands, • Follow cash handling and tip reporting guidelines, • Expedite guest food orders in a timely manner at concession stands or portables, • Stock product, set up set up condiment stations, cashier stations and display baskets, • Thoroughly complete all station set-up and breakdown responsibilities, • Practice proper product control and handling of all inventory and equipment, • Partner with other team members to ensure food and beverage quality, • Assist in preparation of food items, • Check concessions equipment to ensure proper use, • Understand and execute responsible alcohol service, • Understand and maintain proper sanitation and food safety, • Be comfortable with the arena and know how to navigate personally, as well as, assist guests, • Help maintain and ensure excellent customer service, • Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies ArenaCompetencies1. Communication Proficiency.2. Ethical Conduct. 3. Leadership., 4. Problem Solving/Analysis. • Must be a minimum 21 years of age, • Previous customer service and cash handling experience is a plus, • Ability to work in a fast-paced evolving environment in which guest satisfaction is always the goal, • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors, • Basic math and cash handling experience, • Ability to multi-task, • Adhere to all cash handling standards, • Work together with co-workers to ensure that guests are always receiving excellent customer service & genuine hospitality, • Understand and execute responsible alcohol service, • Understand and maintain all safety and sanitation practices, • Be comfortable with the arena and know how to navigate personally, as well as, assist guests, • Show knowledge of arena FAQs including event, parking and ticketing information, • Other tasks as assigned by supervisors and/ or managers., • Strong attention to detail and proven customer service skills, • Exceptional organization and prioritization a must, • Must be able to work in an environment with fluctuating temperatures, • Must be able to perform physical requirements of the position, including bending or lifting up to 40lbs and standing and/or walking for extended periods of time