Trabajos patient navigator en Estados Unidos

At Hackensack Meridian we help our patients live better, healthier lives - and we help one another to succeed.

Mount Sinai - 1176 FIFTH AVE (KP) - Responsibilities: Carries out tasks to execute the medical and support service plans including guiding patients to appointments, and accompanying them when necessary; Ensures that medication adherence issues are addressed; Provides education and coaching for speci

Department Name: Oncology Navigator. The Oncology Clinical Navigator functions as a resource to a multidisciplinary team of specialists as an advocate, educator and counselor for the oncology patient, their family, and referring public. Demonstrates ability to facilitate referrals to Penn Medicine w

The Patient Care Navigator plans, organizes, coordinates, monitors and evaluates the provision of services at Samaritan Daytop Health's Clinic.They collaborate with the team in promoting quality patient care to the communities we serve through the appropriate utilization of resources and coordinatio

Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c). Assist the Team in the delivery of the patient care considering age/development level, under the direction of the Professional staff. Documents patient care navigator notes.

The Navigator plays a pivotal role guiding the most at-risk patients, helping people prevent cancer, screen for cancer, and link patients to quality cancer treatment. Primary duties are to assist patients who identified as a high risk for developing lung and or colo-rectal cancer and overdue for can

Serves as the point of contact for referring physicians, patients/families and caregivers to provide resources and assistance with accessing clinical, supportive care and financial services offered and available in the St.Joseph Healthcare System and community.Coordinates activities of the multidisc

Ambulatory Transitions of Care Navigator. Ambulatory Transitions of Care Navigator. The navigator is accountable for a designated case load determined by the daily selection of eligible patients (Non ACO/CIN Patient Population).

The Care Navigator will also handle patient registration, insurance verification, scheduling, follow-up support after visits, and offer general administrative assistance. This role is essential in optimizing patient care by coordinating with multiple healthcare providers, verifying insurance coverag

Under general supervision the Patient Care Navigator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services. The Patient Care Navigator is primarily re

Utilizes approved Health Home assessment tools and Health Information Technology (HIT) to complete initial and annual assessments and to develop an appropriate care plan of service needs. Samaritan Daytop Health's Clinic. Additionally, the Patient Care Navigator will provide direct patient care if n

Job Summary: As a Care Navigator, you will guide patients through the enrollment and onboarding process for RPM, CCM, and CHI programs. Schedule and manage patient appointments, including enrollments, escalations, follow-ups, and healthcare visits such as M11q and DOH-type appointments.

Job Description Clinical Formulary Specialist (HYBRID) EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years. Who We're Looking For: EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Clinical Formulary Specialist to join our dynamic team. In this pivotal role, you will collaborate closely with and support the Director of Clinical Risk and Services, ensuring that EmpiRx Health attains profound and sustainable savings for our clients while maintaining a commitment to clinically appropriate pharmacy care. The responsibilities of the Clinical Formulary Specialist encompass working in tandem with internal vendors to guarantee the upkeep of EmpiRx Health Formularies, Clinical Program edits, and Drug Lists. Externally, this pharmacist assumes the role of a Subject Matter Expert (SME), offering support to the EmpiRx Health Sales Team in navigating various sales opportunities. What You'll Do: As a Clinical Formulary Specialist, your role will encompass a wide range of responsibilities: • Support Director of Clinical Risk and Services to ensure formulary strategies are implemented appropriately., • Assist in preparing quarterly P&T Committee submissions for formulary, clinical program edits changes and clinical review protocols., • Monitor the drug pipeline for new brand, biosimilar, generic, and indications, and review formulary placement, new to market block and clinical edit needs., • Act as a point of contact for the P&T Committee reviews for all internal teams through the final approval, meeting participation and post-meeting decision documents review., • Assist with Clinical Review protocol updates and revisions on an on-going basis., • Review quarterly P&T Committee changes and member impacts that are shared with Client Management for client and advisor notification., • Collaborate with necessary parties to ensure production of client facing formularies., • Collaborate with Clinical Account Executives in the creations, maintenance, and cataloguing of customized Drug Lists., • Coordinate the quarterly Population Health Dashboard campaigns with Analytics, IT, and Client Management and assist with relevant inquiries., • Actively participate in the pharmacy benefits sales process, including sales strategy meetings, providing clinical expertise to the team., • Review and approve Clinical Efficiency Assessments for RFP/RFI submissions., • Proficiently utilize and become a super-user of EmpiRx Health Clinical tools (e.g. Clinical Efficiency Assessment Tool, RxCurve 360 and Clinical Savings Tracker), • Utilize EmpiRx Heath applications for data access and information exchange and tracking with other departments (e.g. SalesForce, DOMO and Responsive/RFPIO), • Utilize external clinical and drug information tools to support and advance your clinical expertise as well as to stay abreast of current drug pipeline (e.g. IPD, UpToDate and MediSpan)., • Act as a subject matter expert for the Care Management team for drug lists, P&T and formulary, and Clinical Efficiency Assessments . Minimum Requirements: • A Pharmacy Degree is required; PharmD is preferred, and an MBA or equivalent business qualification is advantageous., • Minimum of 3 years of professional experience in a Pharmacy Benefit Manager (PBM), Health Plan, or pharmacy benefit consulting company., • At least 2 years of hands-on experience analyzing raw prescription data., • Proficiency in Microsoft Office Suite., • Exceptional written and verbal communication skills., • Demonstrated strong presentation skills, with experience in public speaking., • Previous experience working with a Pharmacy and Therapeutics (P&T) Committee and/or Formulary Management., • Background or degree in analytics is a plus., • Specialized knowledge in prescription medication analysis and research, with a relevant license if applicable., • Board certifications in related fields are considered an advantage. Work Environment: Hybrid (2 days remote/3 days in office) The expected salary range for this New Jersey position is between $ 89,563- $127,947. Total earnings may also include various incentive options. Actual pay will be adjusted based on experience, education, geographic location, and other job-related factors as permitted by law. Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program.) Benefits And Perks Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program EmpiRx Health is an Equal Opportunity Employer At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We're looking for a committed, professional full-time Patient Navigator for our Manhattan location. The ideal candidate is someone who is personable, works well with a diverse population, able to communicate effectively well with medical providers and support staff and has good attention to detail. The Patient Navigator provides field-based case management services to patients enrolled in the HIV care coordination program. Patient Navigator is the main point of contact for the patient. The Patient Navigator builds strong relationships with HIV positive patient in order to help them connected and to stay engage in prevention and treatment services. Patient Navigator is committed to removing the patient’s barrier to care by identifying critical resources and helping them navigate through health care services and system and to promote patients’ health. Patient Navigator works closely with the care team which may include doctors, nurses, and other staff in the care team to ensure the patient’s optimal health care outcomes. Job Responsibilities: • Provide direct services to person who living with HIV/AIDS under supervision of Care Coordinator., • Carries out tasks that are needed to execute the medical and support service plans, including the following: accompanies patients to appointments when required, provides coaching to patients, delivers monthly or weekly health education encounters, performs entitlements reassessment, coordinates logistics for plan adherence reminders, transportation and childcare arrangement., • Responsible for field-based following tasks: observes and records patient self-administration of ARVs., assess for and reports any ARV related side-effects, and delivered in the home, CBO, work or any other location that is convenient for PLWHA., • Maintain client-related records and other required documentation according to the protocols and standards of APICHA’s Client Services Department., • Working as a part of the unit at the quality assurance and continue quality improvement (CQI) tasks., • Represent the agency at various venues to promote agency services., • Other activities as assigned. Qualifications: • Associate’s degree in human services or social work and at least 12 months experience in patient navigation or similar field., • May consider certification as a peer worker by the NYS AIDS Institute Peer Certification, or case management certification by CUCS, or at least 90 hours of documented training equivalent to those required by the NYS Peer Worker., • Strong socio-cultural identification with the target population or experience in working with target population required., • Fluency in one or more Asian language preferred., • Excellent written and verbal communication skills in English required., • Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis is required. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionDescription: Title: HIV Patient Navigator (Special Populations) Department: Health Care Coordination Reports To: Director, Client Services, Health Care Coordination Services Location: 56 Bay Street, Staten Island, NY 10301 Position Status: Full Time FLSA Status: Non-Exempt Pay Rate & Benefits: The pay range for this role is generally $41,600-$46,600 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! Community Health Action of Staten Island (CHASI) is a cutting-edge not-for-profit community-based organization that drives dramatic improvements in the health of New Yorkers by providing person-centered services and bridging the gaps between people and the compassionate health care they deserve by providing outreach, education, prevention, direct support services, and advocacy (visit to learn more). POSITION SUMMARY: The HIV Care Coordination Program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of persons through team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination with the medical team; the frequency of support is driven by the intensity of an individual’s need. The program is community-based and requires in-person activity. The Navigator for Special Populations specializes in engaging priority populations, including men who have sex with men (MSM), transgender individuals, and those experiencing mental health or substance use challenges. Candidates with lived experience, such as personal or community-based experience with HIV, behavioral health, or navigating systems as part of BIPOC or LGBTQ+ communities, are encouraged to apply. This perspective helps build trust, promote equity, and deliver culturally responsive care. The Navigator supports clients in achieving program goals such as linkage to care, retention, treatment adherence, and viral suppression through activities like patient navigation, directly observed therapy (DOT), health education, and coordination with medical providers. The role is community-based and requires in-person engagement. DUTIES & RESPONSIBILITIES: • Accompany clients to medical appointments and community agencies for support and advocacy., • Coordinate logistics for care and treatment needs including appointment reminders, transportation, and childcare arrangements., • Provide individual health education to clients regarding curriculum topics as they relate to the patient’s life., • Assess treatment adherence and addresses barriers as they arise, particularly with populations experiencing intensive challenges in program, medical appointments, and/or medication adherence., • Reassess client needs including the Self-Management Assessments and program eligibility., • Participate in the development of care planning activities., • Conduct Directly Observed Therapy (DOT), with enhanced support for clients facing adherence challenges., • Coordinate with service providers and share relevant feedback with the care team., • Participate in case conferences, clinical and individual supervision., • Complete required annual training hours to meet agency and funder standards., • Maintain accurate documentation and data submissions, including client records in AWARDS., • Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values, • High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred., • At least 2 years of experience in case management or patient navigation REQUIRED; a bachelor’s degree may substitute for one year of experience., • Lived experience that reflects the populations served, such as HIV-positive status, mental health or substance use recovery, BIPOC or LGBTQ+ identity, or experience navigating social service systems, is strongly REQUIRED., • Bilingual (English/Spanish) preferred. TO APPLY: E-mail your resume to ; include the job title in the subject line. CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. The working hours for this role will be: Monday To Friday, 9am to 5pm EST What you'll be doing: • Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent., • Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available., • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.), • Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up., • Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns., • Engage in CIR intake and/or coaching services for global members and customers, • Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers., • Research and document crisis resources for members in different countries, • Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English., • Summarize all patient interactions, writing in English within Spring Health's online documentation systems., • Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience., • Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available., • Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence., • Minimum of 2+ years of direct clinical care experience post licensure., • Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide., • Must be comfortable using multiple computer platforms at the same time and learning new systems, • Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service., • Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence Benefits provided by Spring Health: Your Total Health: • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents, • Competitive paid time off policies including vacation, sick leave and company holidays., • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • 4-4.5 months of fully paid parental leave, • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care., • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively., • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices, • Focus Fridays: no meetings, no distractions, just time for you to get work done., • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members., • Up to $1,000 Professional Development Reimbursement per calendar year. What to expect working here: • You will be held accountable to an exceptionally high bar and impact, • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact, • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you, • You will create processes & products that have never existed before, • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be, • You get to be surrounded by some of the brightest minds in the field, • You get to learn and grow at an extremely accelerated pace, • You will experience transparency, integrity, & humility from leadership, • You will be empowered to constantly challenge the status quo, • You get the space to experiment & innovate, • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly, • You will become more resourceful and resilient Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionDescription: The Patient Admissions Liaison’s responsibilities are to ensure that the patient and our internal departments (sales, pharmacy, nursing) have the necessary information needed to onboard pending patients on to our service in an accurate and timely manner. The successful candidate must have a strong work ethic, be highly organized, and must have excellent communication skills and must be able to flourish in a fast-paced environment. The ultimate expectation is to provide exceptional service to our potential patients and to our internal departmental partners. This is a hands-on position that plays a key role in the onboarding process for new referrals. The Patient Admissions Liaison will perform welcome and financial calls to pending patients. The Patient Admissions Liaison will assist in the patient in the enrollment process for any Copay Assistance Programs that may be available. The Patient Admissions Liaison will act as the point of contact for other departments, specifically the sales team, for updates on pending referrals. Job Type: Full-Time, 40 hours per week Job Location: Hybrid out of New Providence, NJ Requirements: • Intake experience required, • Detailed Benefit Verification experience required, • Prior Approval Submission experience required, • Strong communication skills with both patients and providers required, • Critical thinking and problem-solving skills required, • In-Depth knowledge of commercial and government payors required, • Home Infusion / Specialty Pharmacy experience strongly preferred, • CPR+ / CareTend experience preferred, • Candidate must be highly organized and able to self-direct workload Job Responsibilities, included but not limited to: • Complete patient welcome call which explains who we are and what their physician has asked us to provide to them. This is the first point of contact with the potential patient., • Complete patient financial call after the benefit verification has been completed, explaining their coverage for services to be rendered, to include collection of patient responsibility, such as Deductibles and Copays, etc., • Aid in the enrollment of any Copay Assist Programs that may be available to the patient., • Acts of the point of contact for other internal departments that have a stake in the onboarding process., • Direct communication with potential patients or primary care givers., • Understanding of potential patient’s benefit / coverage information and the ability to relay and collect patient’s out of pocket expenses., • Prepare and maintain reports as it relates to these job functions., • Maintains confidentiality of patient information., • Demonstrates the ability to work effectively and maintains expected productivity., • Always displays a neat and clean professional appearance., • Maintains knowledge of, and compliance to all applicable laws, regulations and SOPs at all times., • Willingness to perform as assigned including but not limited to:, • Able to work longer than normal hours with little or notice, as needed., • Attend staff meetings, teleconferences, and patient care conferences, as needed., • Understand and follow Promptcare’s employee policies and procedures., • Other duties as assigned. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all, maneuver in small areas and frequently lift and/or move 30 pounds or more. Benefits & Perks: · Comprehensive Medical, Dental, and Vision Package · 401(k) Plan with Company Match · Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays · Life Insurance: Standard coverage with optional enhancements · Employee Assistance Program: Free counseling and coaching sessions · Emotional Well-being and Work-Life Balance Resources · Short & Long-Term Disability: Company-paid with optional supplements · Accidental Death and Dismemberment Insurance · FSA and HSA: Manage healthcare expenses · Commuter Spending Programs · Volunteer and Engagement Opportunities · Employee Referral Bonuses · Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.

Job DescriptionDescription: The Peer Navigator’s role is to provide support in implementing Trauma Informed Care (TIC) services and engaging/retaining patients in services. Peer Navigators will assist in strengthening the clinic’s capacity to integrate trauma informed care into the current workflow, culture, environment and delivery of HIV care and supportive services. Peer Navigator will assist patients in navigating the medical system to complete a medical evaluation and initiate ART and/or hepatitis C treatment. The Peer Navigator reinforces health promotion education with the patients and provides support to the patient throughout the process. The Peer Navigator attends and schedules clinic visits with the patients and assists the clinical providers with managing the patients and clinic sessions. The Peer Navigator is responsible for assisting with meeting data entry and reporting requirements for grant funding agencies. The Trauma Informed Care Peer Navigator will work at Third Avenue Family Health Center, the largest and one of the fourteen health centers under the umbrella of Damian Family Care Centers. The Mission of Damian Family Care Centers, Inc. is to improve the health status of our patients, provide staff who are culturally sensitive and appropriately credentialed to diagnose and treat our patients, provide care to the underserved populations, and provide safe quality primary and specialty care services regardless of language, culture barriers or the ability to pay. As a Federally Qualified Health Center (FQHC) Damian Family Care Centers, Inc. participates in the federal medical professional liability program known as the Federal Tort Claims Act (FTCA). ESSENTIAL FUNCTIONS: Explains to patients what to expect from medical and other service appointments Explains to patients what to expect from TIC screening, Brief education, and psychoeducation Advocates to patients the advantages of obtaining full range of appropriate TIC services Describes the benefits of the screening and brief education session Describe the benefits of psychoeducation classes Describes the role of Trauma Informed Care in self-management of chronic conditions Educates patients on harm reduction and safer injection principles Support the education of patients on laws regarding syringe exchange Track Patient progress through TIC services, including follow-up with patients before, between, and after the individual or group psychoeducation classes Attends case conferences and reports summaries of their work with the patient to the multi-disciplinary team Identify barriers to care and/or to adherence and retention in care, including TIC services; work with the multidisciplinary team to address these barriers, including following up with patients who no shows for their appointment or with patients who are lost to care. Assist patients on hepatitis C treatment by providing support for patients while on hepatitis C treatment, by providing assistance in managing side effects or other problems Attend and assist in coordinating support group Track prescriptions and refills Assist with prior authorizations for referrals like nutrition or medications for HIV patients Meet virtually with patients, as needed, to reconcile medications and answer questions/concerns Assist and coordinate outreach events Identify new individuals for testing and linkage to care and treatment Promote services offered within the organization such as Mental Health, Health Home Assist with the intake of new clients to program. Coordinate with other service providers to ensure that patients are also receiving/being assisted with social services Sets appointments, create appointment reminders, and reschedule appointments when needed Follow up with patients for their no show appointments. Outreach HIV/Hep C patients who have not visited the clinic for more than 3 months, schedule appointments and ensure these patients show up Escorts patients to appointments within the agency, including TIC services Escort or accompany patients to referral appointments in the community Arrange transportation for patients Requirements: Peer Certification Preferred or initiate peer certification process within 30-45 days of hire Must attend TIC related trainings, meetings and TIC projects including the review of P&P, work flows and program implementation and evaluation Shared lived experience in HIV, Harm Reduction and/or Hepatitis C Experience navigating systems for individuals with chronic illnesses Bilingual – Spanish speaking a plus. PHYSICAL DEMANDS & WORKING ENVIRONMENT: Most work is completed in the office, with occasional work done in the community. Subject to outside environmental conditions while performing tasks associated with job functions Light work (lifting approximately 20 pounds maximum with frequent lifting and/or carrying of objects up to 10 pounds. Frequent and/or extended walking and standing. Seldom bending, climbing and lifting. Uses computer for basic word processing and/or basic spreadsheet use. Follows established policies and procedures. Makes decisions within well-defined parameters for the completion of own tasks only.

Job Description Mission Statement Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. Position Overview The Navigators role is to assist patients in navigating the medical system to complete a medical evaluation and initiate HIV-ART Therapy. The Navigator reinforces adherence education with the patients and provides support to the patient throughout the process. The Navigator attends and schedules clinic visits with the patients and assists the clinical providers with managing the patience and clinic sessions. The Navigator is responsible for assisting with meeting data entry and reporting requirements for grant funding agencies. Key Essential Functions • Schedules patient appointments, provides reminders and accompanies clients to off-site appointments., • Clarifies information and answer questions regarding disease pathology, treatment eligibility and evaluation, HIV/AIDS treatment and medications, and managing co-morbidities, • Provides socio-emotional support to patients and help them to establish valuable social connections with others., • Assists patients on HIV/AIDS treatment by providing support for patients and providing assistance in managing side effects or other problems, • Attends and assist in coordinating support groups, including HIV support groups., • Ensures adherence to counseling and health education., • Accompanies patient to supportive services appointments including but not limited to: Social Security, Welfare Office, Legal, Apartment Viewing, and HASA., • Updates clinician on all new developments concerning patient, • Translates for Spanish speaking patients, • Orders medication, tracks prescriptions and refills., • Maintains engagement standards in care in order to promote medication adherence., • High school diploma required., • One (1) year experience navigating systems for individuals with chronic illnesses (including HIV) preferred, • Experience working with homeless population Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job Description “Investing in yourself, and positively impacting the community." AmeriCorps and the Centers for Disease Control and Prevention have joined forces to launch Public Health AmeriCorps. The Public Health AmeriCorps program supports the recruitment, training, and development of the next generation of public health leaders who will be ready to respond to the nation’s public health needs. The Public Health AmeriCorps program at Ronald McDonald House New York (RMH-NY) is seeking full-time or part-time Patient Navigators to build the infrastructure needed for RMH-NY to advance health equity outcomes for underserved medically complex children and their families. Patient Navigators will perform a full year of service, assisting RMH-NY in expanding access to wraparound services to address Social Determinants of Health (SDoH) for our target population by conducting and establishing: (1) a social risk assessment to identify SDoH impacting target communities; (2) a market analysis of existing community services to address SDoH; and 3. a referral network with community-based organizations in target communities. As AmeriCorps Service Members, Patient Navigators will have the opportunity to attend virtual trainings conducted by the CDC and gain experience in the public health field. Program Benefits: Monthly living stipend, education award upon successful completion of service, Health Coverage, Childcare assistance if eligible, Training. Full-Time (1700 hours per year) Annual Stipend: $25,384 Half-Time (900 hours per year) Annual Stipend: $13,483 Quarter-Time (450 hours per year) Annual Stipend: $7534.80 Role/Responsibilities Essential Functions: • Defining health disparities and social determinants of health (SDoH), • Conducting social risk assessments, and developing tools for data collection and evaluation, • Demonstrating cultural sensitivity and effective communication, • Community canvassing and building strong partnerships, • Commit to a year of learning, serving, and growing while they gain hands-on experience within Social Determinants of Health and Community Building., • Conduct social risk assessment and administer a survey to 200 respondents to identify SDoH impacting target communities, • Conduct research and community canvassing to build knowledge and a list of recommended Community Based Organizations to provide SDoH services in target communities and present findings and recommendations, • Based on assessments, AmeriCorps Members will identify supportive services such as mental health, housing, food assistance, and other assistance as determined by the comprehensive assessment and discussions with the surveyed population, • Conduct outreach to selected agencies to establish referral relationships with RMH-NY for SDoH service provision, • Establish shared goals, referral processes, engagement agreements and incentive structures between RMH-NY and other Community Based Organizations., • Manages, organizes, and documents interactions and interventions as directed., • Members will also shadow Care Coordinators and the Head of Population Health & Healthcare Experience during their engagement with patients/givers, Community Based Organizations and Managed Care Organizations, and the care team, and participate in care team meetings, • Receive a monthly living stipend, as opposed to an hourly wage, • Eligible for full Healthcare package (medical, vision, dental), • Childcare Coverage is provided to full time, income-eligible members, • Potential eligibility for forbearance on most federally-guaranteed student loans. Interest payments accrued during service may also be eligible for repayment by AmeriCorps, • Trainings with Centers on Disease Control and Prevention Qualifications & Competencies • Even-temperament, emotional balance, empathy, compassion, and maturity, accomplished by a mature/balanced approach to problem solving., • Able to collaborate and partner across departments as external facing contact for families who potentially reside across the Boroughs, • Active, reflective listening and clear, concise communication skills., • A positive attitude and a dedication and commitment to wanting others to succeed in reaching their goals., • Able to work within established standards under minimal on-site supervision., • High School Diploma equivalent required. Associate's or Bachelor's degree in a human services or related field is a plus., • Experience in working with payer(s) and specifically Medicaid policies and programs, and knowledge of child access programs., • Must have basic English language skills (encompassing reading, writing and verbal abilities) and basic math/arithmetic skills., • Basic computer skills required., • Must be able to read, comprehend and act in accordance with established policies and procedures., • Bilingual skills may be required, as determined by operational needs., • Valid driver’s license may be required, as determined by operational/regional needs, • Minimum of 1 year experience in care coordination, community health, social service, or medical practice preferred., • Community Health Worker, Medical Assistant, Licensed Practical Nurse (LPN), Patient Care Technician, Home Health Aide, or other clinical support staff member preferred. Equal Employment Opportunity Ronald McDonald House New York believes that all employees are entitled to Equal Employment Opportunity. We do not discriminate against employees or applicants for employment because of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veterans, citizenship status, or any other legally protected characteristic while meeting the mental and physical requirements for the role. Physical Demands The physical demands described herein are representative of those that must be met by an member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work for this role is performed mostly in office settings. Some outdoor work may be required., • This is largely a sedentary role; some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The work environment characteristics described herein are representative of those an member encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This role operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines., • The office for this role is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients are undergoing active medical treatment at area hospitals. For some RMH-NY guests, medical treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for some radioactive material to be present in guests who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH will receive radiation doses that would exceed the general public limit (100 millirem per year)., • The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events., • This position requires flexible schedule at times to meet the needs of the families. Some weekends and evening hours are necessary. Travel • Some local/day travel will be necessary for the role., • This description is an overview or major duties, activities and responsibilities required for the role., • This description is not intended to be a complete listing of all tasks required for the role., • Responsibilities will change with the needs of the organization.

Job Description Position Description The Patient Navigator is responsible for providing outreach, engagement, and patient navigation services to individuals who are contacted through the SAMHSA program. They will conduct screenings, service orientation and refer individuals internally and externally to appropriate community resources for needed services. They will also enroll eligible individuals into care by navigating and enrolling them into the SAMHSA program and additional services as needed, linking them to our community-based HIV/HCV testing, as well as medical care at Harlem United Health Services as indicated. The Patient Navigator will also connect clients to appropriate case management, substance use services, benefits enrollment, and supportive services throughout the agency. They will conduct outreach (phone, field) to clients who have been lost to care/follow up and establish ongoing relationships to ensure successful connection to quality medical and social services. Essential Job Functions The following duties are mandatory requirements of the job: Peer Supervision • Supervision of Peer Educators who work with SAMHSA team by conducting intakes and assisting with administrative needs of the program. Peer supervision includes:, • Work with Peer Coordinator and Program Director to ensure agency-wide peer policies are being communicated and followed by department’s peers., • Conduct individual monthly meetings in which peer assignments are reviewed, successes are celebrated and areas for improvements are identified., • Participate in monthly group meetings/trainings as part of peer supervision in order to find challenges and successes when providing outreach services., • Model professional behavior and demeanor for peers and other staff; provide feedback in the field to peer educators about developing and maintaining professional boundaries and communication., • Identify training needs for the peer educators in order to develop peers professionally. Navigation Services • Conduct street outreach, home visits, escorts and other related activities as needed to engage community members in order to link and retain them in care and services., • Effectively screen and enroll clients into the SAMHSA’s health study using their SUPRT form (comprised of two interviews) as well as conduct follow-up field visits to ensure that those clients, many of whom may have become disengaged from services, complete a 2nd interview 5-6 months later., • Conduct substance use screenings and assessments with people who are using drugs, and make referrals to additional harm reduction services, as well as HIV/HCV/STI screenings as necessary., • Assist with connection to care activities with enrolled clients. Conduct preliminary interviews/screening for program to assess client’s immediate needs, including medical, insurance, case management, mental health, housing, treatment adherence, and other supportive services., • Provide referral services to at least 15 clients per month. Referral services involves the implementation of a brief service plan leading to successful connection to harm reduction and substance use services, including substance use treatment, medication assisted treatment, detox programs, outpatient services, groups, or other support services. Verification of referral services is required of all clients. Completion of service verification is required for all clients., • Complete all necessary programmatic paperwork including assessments, programmatic intakes and reassessments, and service plans., • Ensure the maintenance of appropriate, accurate, and clear documentation of all outreach, education, and client activities, including chart documentation and progress notes., • Complete data entry for client services into required online systems as indicated by funder and by internal Harlem United documentation standards., • Through continuous quality improvement activities, ensure that all clients referred to medical services are connected to care and attend their first medical visit. Assess client need for additional services and ensure that those referrals are provided and attended., • Distribute harm reduction materials including safer sex kits, educational literature, and brochures., • Assist in the guidance of the program’s peer educators, providing assistance for their work with clients in the field., • Perform other duties as assigned. Education and Certification A minimum of a Bachelor’s degree or commensurate work experience of three years working in community health care, harm reduction, HIV prevention programming or HIV/STI testing is strongly preferred. Special Skills and Knowledge In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following: • Ability to pay attention to details, with strong organizational skills., • Able to provide culturally competent services and demonstrate respect for the community to be served by our program., • Knowledgeable about HIV infection, transmission, treatment, risk reduction, and sexuality issues; knowledgeable in local, state, and federal laws regarding HIV and other relevant issues of providing health care, especially the right to privacy and confidentiality., • Knowledgeable about substance use issues, including but not limited to opioid epidemic, overdose prevention, safer injection practices, buprenorphine/Suboxone; knowledgeable in local, state, and federal laws regarding buprenorphine and other relevant issues of providing health care., • Strong commitment to harm reduction., • Strong knowledge and access to New York City social services system, especially in upper Manhattan and the Bronx., • Excellent verbal and written communication skills., • Familiarity with online data entry systems such as ECW, SPARS, AIRS, eIcare preferred., • Bilingual English/Spanish is preferred.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support adult and adolescent members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the clinical lead of the Trauma Specialty Care Program, the Trauma Specialty Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health's innovative Trauma program. The role may also support teens 13 to 17 and their caregivers. This is a full time position that is fully remote. The primary shift for this position is Monday-Friday, 9-5pm PT. What you'll do: • Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider., • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member's or family's needs and provide support as they set goals., • Utilize Judith Herman's phase based trauma treatment model to provide stabilization support to members in their process of engaging in care., • Employ motivational interviewing to assist members in engaging in care., • Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools., • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs., • Balance time with the adolescent and caregivers (individual and joint conversations) to support the family system while honoring the teen's voice., • As necessary, provide in-the-moment support and developmentally appropriate safety planning for members with safety, risks or crisis., • Utilize written communication skills to interact with members, caregivers, and providers through email., • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes., • Identify and problem-solve issues that serve as a barrier or disruption to care., • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience., • Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed., • Participate in staff meetings, case consultations, and trainings., • Assist with onboarding and mentoring new team members., • Maintain high member satisfaction, as measured by survey responses., • Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate., • Triage and enroll members into appropriate LOC, based on presenting problems and goals., • Independent clinical mental health license firmly required (LCSW, LMFT, LPC, or equivalent)., • Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma in adult and adolescent populations in outpatient or intensive outpatient settings., • Experience with motivational interviewing, diagnostic assessment, and triage., • Knowledge of phased-based trauma treatment models and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc)., • Experience working with parents and caregivers, including providing psychoeducation, motivational work, and collaborating with families to support the adolescent's treatment and overall wellbeing when the teen is the identified patient., • Excellent listening, written and verbal communication skills., • Acknowledge and embrace diversity and inclusion., • Experience working with diverse populations., • Motivated to go above and beyond for members to provide a high-touch experience., • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks., • Bilingual Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available., • Employer sponsored 401(k) match of up to 2%, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary, • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description About Us: We are a leading eye care facility dedicated to providing exceptional vision care services to our community. We are committed to delivering the highest standard of eye care to our patients. Job Description: We are seeking a motivated and experienced Ophthalmic Technician to join our dynamic team. The ideal candidate will have a strong background in ophthalmic diagnostic tests and possess excellent interpersonal skills. As an Ophthalmic Technician, you will play a crucial role in supporting our ophthalmologists and ensuring the smooth flow of patient care in our high-volume practice. Responsibilities: · Helping to escort patients to appropriate exam and diagnostic testing rooms within the office and to the checkout desk upon discharge. · Assisting, when needed, in ensuring that patients receive all medication directions and follow-up instructions. · Assisting in preparing exam rooms prior to in-office procedures. · Ensuring that the patients complete appropriate consent forms prior to in-office procedures. · Assisting in conducting preliminary eye exams when needed, including taking patient medical histories and performing visual acuity tests. · Assisting, when needed, in administering diagnostic tests such as tonometry, visual field testing, OCT, and lensometry. · Educate patients on proper eye care. · Record accurate and detailed patient information in their health records. Qualifications: · Certified Ophthalmic Assistant (COA) or equivalent certification preferred. · Previous experience working as an ophthalmic technician in a high-volume practice preferred. · Strong interpersonal and communication skills. · Detail-oriented with excellent organizational abilities. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of ophthalmic medications and their proper administration. Work Schedule: · Monday, Tuesday, Thursday: 8:00am - 5:00pm Friday: 8:00am - 3:00pm Job Type: Part-time Benefits: • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Work Location: In person

Job DescriptionBenefits: • PSLF- qualied employee, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development, • Vision insurance The Patient Navigator provides support, advocacy, and care coordination for individuals accessing mental health and supportive counseling services, with a specialized focus on People Living with HIV/AIDS (PLWHA). The Patient Navigator works closely with clinical and support staff to ensure clients receive comprehensive care, including mental health services, substance use support, housing assistance, and linkage to medical care and social service providers. This role is critical in reducing barriers to care, improving engagement in services, and supporting clients in navigating complex healthcare and social service systems. The Patient Navigator provides culturally responsive, trauma-informed, and person-centered support to empower clients and enhance their overall well-being. RESPONSIBILITIES The major responsibilities of this position include, but are not limited to: Client Engagement & Support • Serve as a primary point of contact for clients seeking mental health and supportive counseling services., • Conduct client intakes, needs assessments, and care plans., • Develop and maintain up-to-date risks assessment, linkage to care, treatment adherence assessments., • Provide education, emotional support, and advocacy to individuals with HIV/AIDS navigating behavioral health care., • Support clients in adhering to their mental health treatment plans and medical care., • Schedule clients for office/home visits to conduct service plan updates, wellness checks, and/or reassessments., • Provide ongoing support to encourage retention of services., • Conduct re-engagement activities via a series of phone calls, written correspondence, and/or in person visits to the clients place of residence., • Create a safe and professional and welcoming environment for clients of the priority population., • Provides home, hospital, or community site visits and escorts patients to medical and non-medical appointments, as indicated and as approved by the Clinic Supervisor and/or Clinic Director. Care Coordination & Service Linkage • Reviews referrals and assesses patients for individual services., • Identify supportive services that will benefit the health and well-being of the client and effectively refer them to necessary services., • Assist clients in accessing primary care, substance use treatment, housing support, and other community resources., • Develop strong partnerships with healthcare providers, service providers, and community-based organizations., • Support appointments adherence through accompaniment, referring, scheduling and re-scheduling assistance., • Develops, implements, and reassesses care plans to address barriers to expected health outcomes and self-management and to address patient needs and assure continuity of care., • Collaborate with and consult with other team members in identifying services gaps and needs., • Attend community events and health fairs to build community partnerships., • Facilitate warm hand-offs and follow-up to ensure continuity of care. Health Promotion & Client Education • Provide HIV/AIDS education and promote engagement in treatment and adherence strategies., • Educate clients on mental health wellness, harm reduction, and self-care techniques., • Facilitate individual counseling, support groups and workshops on behavioral health and wellness topics., • Educate clients on life skills such as budgeting, food shopping, health living, physical and mental health well-being. Crisis Intervention & Advocacy • Identify and address barriers to care such as stigma, homelessness, food insecurity, or lack of insurance., • Assist clients in navigating Medicaid, ADAP, HOPWA, Other Ryan White programs, and other assistance programs., • Advocate for clients in healthcare settings and with social service agencies. Documentation & Quality Assurance • Maintain accurate and timely records in Electronic Health Records (EHR) and other required databases in accordance with agency protocols and standards., • Document each encounter with each client via accurate progress notes., • Ensure compliance with confidentiality laws (HIPAA) and funder requirements., • Attend and participate in Quality Improvement and Performance Improvement teams and tasks., • Participate in program meetings, trainings, and client case conferences., • Ensure adherence to client confidentiality procedures as governed by HIPAA and HCC confidentiality policies and procedures., • Attend, as requested, QA and CQI meetings, and other team meetings, • Attend training as needed or indicated by supervisor staff or professional development., • Attends required meetings, conferences, supervision, trainings, and professional development. QUALIFICATIONS • Bachelors degree in Public Health, Psychology, Human Services, or a related field preferred., • Associate degree with at least 2 years of experience in health navigation, case management, peer advocacy, or HIV/AIDS services considered., • Experience working with People Living with HIV/AIDS (PLWHA), LGBTQ+ communities, and individuals with mental health/substance use disorders., • Knowledge of harm reduction, trauma-informed care, and motivational interviewing preferred., • Cultural competency in working with diverse populations, including BIPOC, LGBTQ+, and immigrant communities., • Strong interpersonal and excellent verbal and written communication skills., • Ability to work independently and collaboratively in a team setting., • Organizational and problem-solving abilities to assist clients with complex needs., • Strong organizational skills, attention to detail, ability to work in a fast-paced and demanding work environment, • Knowledge of community resources as pertinent to social determinants of health (e.g. housing, food access, transportation, etc.), • Effective client engagement and needs assessment skills, • Experience on NYC health and human services systems, processes, and services, • Competency in Microsoft applications including Word, Excel, and Outlook, • Excellent verbal and written communication skills, • Language Proficiency (English/ Haitian Creole, French and/or Spanish,) preferred., • Must be able to pass a background check, • Passion for HCCs mission.

Job Description Insurance Navigator (Pre-Authorization) Department: Business Development Reports To: Call Center Manager Summary: The Clinical Patient Navigator assists patients in getting approval for necessary medical services by guiding them through the pre-authorization process. This role uses organizational and communication skills to help patients, work with healthcare providers and insurance companies, and ensure a smooth path to their care. The Clinical Patient Navigator is a key contact for patients needing pre-authorization, offering support and clear information. Essential Functions: • Pre-Authorization Support:, • Help process pre-authorization requests for different medical services like procedures (inpatient, outpatient, same day surgery), tests(all kind of radiology), and medications., • Understand and follow the rules of different insurance companies for getting approvals., • Able to navigate and utilized diverse insurance's portals to obtain and or initiated pre-authorization for specific procedures., • Enter patient and medical information accurately into computer systems., • Help gather necessary paperwork from doctor's offices., • Follow up on pre-authorization requests to avoid delays., • Share the results of the pre-authorization with patients and the healthcare team clearly., • Learn about different insurance plans and their pre-authorization rules., • Patient Guidance:, • Be a main point of contact for patients with pre-authorization questions, offering friendly support., • Explain the pre-authorization process to patients and their rights., • Help patients understand what their insurance might cover and any potential costs., • Answer patient questions and concerns politely and get help for more complex issues., • Connect patients, doctors' offices, and insurance companies to help resolve pre-authorization issues., • Teamwork and Communication:, • Work well with doctors, nurses, and other healthcare staff to get needed medical information., • Communicate clearly with insurance companies to get timely approvals., • Work with billing departments to ensure correct processing of claims., • Participate in team meetings to improve how pre-authorizations are handled., • Record Keeping and Following Rules:, • Keep accurate and complete records of all pre-authorization work following all guidelines., • Protect patient privacy according to HIPAA rules., • High school diploma or equivalent required., • Associate's degree in Healthcare Administration or a related field is preferred., • Experience with medical billing & EMR System a requirement., • Bilingual in Spanish is a plus., • Good communication and customer service skills., • Ability to organize information and pay attention to detail., • A desire to help patients navigate their healthcare., • Requires extensive periods of sitting at a desk., • Fast-paced work environment with deadlines.

Job DescriptionPatient Navigator (SCL)PURPOSE OF POSITION The Patient Navigator provides support, advocacy, and care coordination for individuals accessing mental health and supportive counseling services, with a specialized focus on People Living with HIV/AIDS (PLWHA). The Patient Navigator works closely with clinical and support staff to ensure clients receive comprehensive care, including mental health services, substance use support, housing assistance, linkage to medical care and social service providers. This role is critical in reducing barriers to care, improving engagement in services, and supporting clients in navigating complex healthcare and social service systems. The Patient Navigator provides culturally responsive, trauma-informed, and person-centered support to empower clients and enhance their overall well-being. RESPONSIBILITIES The major responsibilities of this position include, but are not limited to: Client Engagement & Support • Serve as a primary point of contact for clients seeking mental health and supportive counseling services., • Conduct client intakes, needs assessments, and care plans., • Develop and maintain up-to-date risks assessment, linkage to care, treatment adherence assessments., • Provide education, emotional support, and advocacy to individuals with HIV/AIDS navigating behavioral health care., • Support clients in adhering to their treatment plans and medical care., • Schedule clients for office/home visits to conduct assessments, individual counseling, service plan updates, wellness checks, and/or reassessments., • Provide ongoing support to encourage retention of services., • Conduct re-engagement activities via a series of phone calls, written correspondences, and/or in person visits to the clients place of residence., • Create a safe and professional and welcoming environment for clients of the priority population., • Provides home, hospital, or community site visits and escorts patients to medical and non-medical appointments, as indicated and as approved by the Clinic Supervisor and/or Clinic Director. Care Coordination & Service Linkage • Reviews referrals and assesses patients for individual services., • Identify supportive services that will benefit the health and well-being of the client and effectively refer them to necessary services., • Assist clients in accessing mental health services, primary care, substance use treatment, housing support, and other community resources., • Develop strong partnerships with healthcare providers, service providers, and community-based organizations., • Support appointments adherence through accompaniment, referring, scheduling and re-scheduling assistance., • Identify supportive services that will benefit the health and well-being of the client and effectively refer them to necessary services., • Develops, implements, and reassesses care plans to address barriers to expected health outcomes and self-management and to address patient needs and assure continuity of care., • Collaborate with and consult with other team members in identifying services gaps and needs., • Attend community events and health fairs to build community partnerships., • Facilitate warm hand-offs and follow-up to ensure continuity of care. Health Promotion & Client Education • Provide HIV/AIDS education and promote engagement in treatment and adherence strategies., • Educate clients on mental health wellness, harm reduction, and self-care techniques., • Facilitate individual counseling, support groups and workshops on behavioral health and wellness topics., • Educate clients on life skills such as budgeting, food shopping, health living, physical and mental health well-being. Crisis Intervention & Advocacy • Identify and address barriers to care such as stigma, homelessness, food insecurity, or lack of insurance., • Assist clients in navigating Medicaid, ADAP, HOPWA, Other Ryan White programs, and other assistance programs., • Support clients experiencing crises by connecting them to appropriate mental health or emergency services., • Support clients experiencing crises by connecting them to appropriate mental health or emergency services., • Advocate for clients in healthcare settings and with social service agencies. Documentation & Compliance • Maintain accurate and timely records in Electronic Health Records (EHR) and other required databases in accordance with agency protocols and standards., • Document each encounter with each client via accurate progress notes., • Ensure compliance with confidentiality laws (HIPAA) and funder requirements., • Attend and participate in Quality Improvement and Performance Improvement teams and tasks., • Participate in program meetings, trainings, and client case conferences., • Ensure adherence to client confidentiality procedures as governed by HIPAA and HCC confidentiality policies and procedures., • Attends required meetings, conferences, supervision, trainings, and professional development. QUALIFICATIONS • Bachelors degree in Public Health, Psychology, Human Services, or a related field preferred., • Associate degree with at least 2 years of experience in health navigation, case management, peer advocacy, or HIV/AIDS services considered., • Experience working with People Living with HIV/AIDS (PLWHA), LGBTQ+ communities, and individuals with mental health/substance use disorders., • Knowledge of harm reduction, trauma-informed care, and motivational interviewing preferred., • Cultural competency in working with diverse populations, including BIPOC, LGBTQ+, and immigrant communities., • Strong interpersonal and excellent verbal and written communication skills., • Ability to work independently and collaboratively in a team setting., • Organizational and problem-solving abilities to assist clients with complex needs., • Demonstrate strong organizational skills, attention to detail, teamwork skills, and ability to work in a fast-paced and demanding work environment., • Knowledge of community resources as pertinent to social determinants of health (e.g. housing, food access, transportation, etc.), • Effective client engagement and needs assessment skills., • Experience on NYC health and human services systems, processes, and services., • Competency in Microsoft applications including Word, Excel, and Outlook., • Language Proficiency (English/ Haitian Creole, French and/or Spanish,) preferred., • Must be able to pass a background check., • Passion for HCCs mission.

Job DescriptionDescription: Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 150 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs. The Position: We are seeking a Patient Navigator to join our Patient Navigation team at our Long Island City (Queens) facility. The ideal candidate will have an outgoing personality, aide in creating a welcoming environment, and provide an overall positive impression for patients, their families, and visitors to our facility. Under the direct supervision of the Patient Navigation Manager, the primary responsibilities include: • Greet patients, families, and visitors entering the facility., • Inform the front desk that patients have arrived for their visit., • Answer questions appropriately and professionally, executing the appropriate action when necessary., • Provide patients with the necessary paperwork that needs to be completed., • Collaborate with the front desk to ensure all patient needs and questions are satisfied., • Escort patients to and from exam rooms., • Ensure that social distancing guidelines are adhered to., • Education: Candidates must possess a high school diploma or equivalent, • Experience: Strong customer service experience, possess excellent communication skills, be organized, and be able to function in a fast-paced work environment. · $20/hour · Benefits include medical, dental, vision, personal and vacation pay, 403(b) with match, life, AD&D, supplemental STD and LTD, and flexible spending plans.

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $5.5M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? * Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. * Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. * Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. * Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. * In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What you'll be working on * Generate qualified pipeline through cold outbound and manage inbound interest * Drive top-of-funnel growth through targeted multi-channel outreach (phone, LinkedIn, email) * Advance opportunities through strategic discovery and qualification * Continuously expand and refine outbound strategy through prospecting and list curation by researching, testing, and prioritizing accounts * Partner with AEs to seamlessly advance qualified leads through the sales cycle * Act as Clarion's first voice to the market by representing our mission with credibility and empathy Requirements * 1+ years of experience in sales development, with a proven ability to drive cold outreach, run outbound campaigns, and consistently generate pipeline * Exceptional communicator with strong verbal and written skills, able to craft compelling messaging and confidently engage executives from day one * Gritty and self-motivated, with a bias toward action, persistence under pressure, and comfort navigating ambiguity in a fast-paced environment * Detail-oriented and metrics-driven, constantly focused on execution * Healthcare interest or experience: You're curious about healthcare workflows and challenges; experience selling into healthcare orgs is a strong plus * Sales tools fluency: Proficient with CRMs, outreach platforms, Sales Navigator, and other sales enablement tools * Excited to work from our NYC office 5 days a week You are a good fit if * You're naturally curious and creative, always asking sharp questions and thinking critically about how AI can improve healthcare operations * You're relentless, pushing through roadblocks with resilience and a solutions-first mindset * You're meticulous and organized, managing your pipeline with precision and never letting details slip * You're a systems thinker, constantly analyzing and improving what works to drive scalable results * You bring focused energy and genuine enthusiasm, showing up motivated by the mission every single day What we offer * Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development * Meaningful equity: Early employee stock options with significant ownership potential * Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches * Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team * Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: * First Chat (20 min) [Virtual]: Quick conversation about your sales experience and passion for healthcare transformation. * Outreach Simulation (30 min) [Virtual]: Live role-play where you'll pitch Clarion to a "healthcare executive" and handle objections. * Take-home Exercise: Create a targeted outreach sequence for a specific healthcare segment demonstrating your research and messaging skills. * Team Day (3 hours) [In-Person]: Visit our New York office to shadow live sales calls, meet the team, and present your outreach strategy. If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you. Compensation Range: $80K - $120K

Job DescriptionJob Summary Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers., 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff., 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards., 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services., 5. Maintains effective intra-office and inter-office communication within departments., 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up)., 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment., 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter., 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel., 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs., 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed., 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery., 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services., 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment, 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system., 17. Advocating on behalf of the patient., 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program., 19. Shall assist the Recovery Specialists when necessary., 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession., 2. Must possess a Certified Peer Recovery Specialist Certification., 3. Experience working within evidence-based practices., 4. Ability to speak, read, and write English., 5. Must be able to work independently and complete assignments with minimal supervision., 6. Good interpersonal skills are required., 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities., 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices., 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques., 4. Knowledge of the principles of recovery for either substance use or mental health disorders., 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports., 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder., 8. Must have ability to establish empathy with the individual., 9. Must have ability to work with diverse populations and cultural backgrounds., 10. Must be comfortable in working independently in community settings., 11. Must have willingness and open-mindedness to follow established procedures., 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm

Job DescriptionSalary: $23 - $25 per hour About us: At POD Health, we are redefining healthcare by combining technology and personalized care to enhance patient outcomes. Our comprehensive servicesTelehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)are designed to provide patients with the care they need, when they need it, no matter where they are. Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At POD Health, we strive to make healthcare personal, proactive, and accessible for all. Position Title:Care Navigator Location:Brooklyn, NY 11218 Schedule: Full Time - Monday-Friday 9 am-5 pm Job Summary:As a Care Navigator, you will guide patients through the enrollment and onboarding process for RPM, CCM, and CHI programs. Your role is crucial in helping patientsparticularly those in underserved communitiesaccess and benefit from these services. You will coordinate patient care, facilitate communication between healthcare providers and patients, verify insurance eligibility, and maintain accurate patient records. By ensuring timely interventions and follow-ups, you will contribute to improved patient outcomes and reduced hospital visits. Key Responsibilities: • Assist patients in enrolling in RPM, CCM, and CHI programs, providing clear guidance throughout the process., • Schedule and manage patient appointments, including enrollments, escalations, follow-ups, and healthcare visits such as M11q and DOH-type appointments., • Collaborate with healthcare teams to ensure seamless coordination and delivery of care across RPM, CCM, and CHI programs., • Ensure accurate and timely data entry into EMR systems (e.g., AdvancedMD) and other platforms, ensuring compliance with HIPAA regulations., • Monitor and manage patient referrals, leads, and opportunities in Salesforce, maintaining accuracy and following up as needed., • Address patient inquiries and escalate concerns related to RPM, CCM, and CHI services to appropriate healthcare professionals., • Proactively follow up with patients to ensure engagement with their care plans, maintaining regular communication with patients, caregivers, and providers., • Conduct insurance eligibility checks via platforms such as e-PACES, verifying coverage for RPM, CCM, and CHI services., • Enhance provider efficiency by performing pre-appointment cross-checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or entered accurately., • Maintain effective, professional communication with patients and team members through phone, email, and other correspondence, fostering a supportive and welcoming patient experience., • Oversee device ordering and setup for RPM, ensuring patients receive and understand how to use their devices for effective monitoring. Requirements: • High school diploma required; additional education or certification in Medical Administration is preferred., • Previous experience in sales, ideally in a healthcare setting., • Proficiency in using RPM and CCM platforms (e.g. ChronicCareIQ) and EMR systems (e.g., AdvancedMD)., • Experience with Salesforce for managing referrals, leads, and patient opportunities., • Familiarity with HHA Exchange for coordinating patient care is preferred., • Bilingual fluency in Spanish is required, • Strong verbal and written communication skills, with the ability to handle sensitive patient interactions empathetically and professionally., • Excellent organizational and multitasking abilities, with attention to detail in scheduling, data entry, and patient follow-ups., • Proficiency in telehealth platforms, communication tools (e.g., Zoom), Microsoft Office, and HIPAA compliance in virtual environments., • Strong problem-solving skills and the ability to work effectively in a fast-paced, virtual environment. Benefits: • Health, dental, and vision insurance, • 401(k) with company match, • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays, • Professional development opportunities, • Mission-driven work in an innovative healthcare space

Job DescriptionDescription: Title: Client Services Coordinator Department: Health Care Coordination Reports To: Director, Client Services Location: 56 Bay street 4th floor, Staten Island, NY 10301 Position Status: Full-Time FLSA Status: Non-exempt Pay & Benefits: The pay range for this role is generally $52,000-$57,000 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. POSITION SUMMARY: The HIV Care Coordination program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of people living with HIV with team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination of care with the medical provider; frequency of support is driven by the intensity of an individual’s need. The program is comprised of 4 Navigators, 1 Outreach & Engagement Specialist, 1 Client Services Coordinator, 1 Data & Quality Specialist with oversight from the Director. The Client Services Coordinator leads the client enrollment process, conducts assessments and care planning, and ensures coordinated service delivery across the Navigator team. The coordinator also takes part in the agency’s Management Team as a contributing member. Requirements: DUTIES & RESPONSIBILITIES: • Lead the case finding activities and client recruitment efforts;, • Facilitate the enrollment process through comprehensive assessments and service planning activities, conducted according to program standards and deadlines;, • Update and develop service plans in alignment with the reassessment process;, • Verify all facets of program eligibility according to program standard;, • Collaborate with the medical team to manage program recruitment, enrollment and ongoing patient navigation needs;, • Conduct case conferences with the providers and care coordination team;, • Supervise, coach, and guide the Navigators around the needs and progress of their caseload;, • Conduct training for the team;, • Track pertinent health outcome data and provide program performance reports;, • Executes chart-level QA activities under the direction of the Director of Client Services;, • Work collaboratively with Data and Quality Specialist to monitor and track timely submission of programmatic paperwork;, • Manage monthly oversight of MetroCard and incentive distribution and reconciliation;, • Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values; QUALIFICATIONS: • High School diploma or equivalent required; Associate degree preferred., • Minimum three years of direct service experience in HIV care management., • At least one year of supervisory experience with two or more staff; ten years of direct service with the target population may substitute for supervisory experience., • Bilingual English/Spanish preferred., • Proficiency with Microsoft Outlook, Teams, Word, and Excel., • Strong oral and written communication skills with attention to detail and professionalism., • Ability to think strategically, plan effectively, and manage multiple high-priority tasks., • Knowledge of HIV disease progression, treatment, and adherence strategies., • Knowledge of care management principles, documentation standards, referral processes, and follow-up.