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Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals. SUMMARY: The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES: Customer Experience • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs., • Achieves excellent scores on secret shopper reports., • Ensure the store is visually distinctive and appearance impeccably maintained., • Demonstrates awareness of store sales plans and results., • Demonstrates awareness of individual contribution to business results., • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests., • Shares vision and plans execution of store strategy in alignment with corporate and district initiatives., • Understands reports, analysis of business trends and inventory opportunities. Operational Responsibilities • Prioritizes workflow through successful planning and time management., • Supports appropriate staffing levels based on business trends and payroll guidelines., • Understands and complies with all company policies, procedures and operations., • Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store., • Demonstrate effective written and verbal communication skills, • Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager., • Supports the supervision and motivates staff members. Visual, Brand And Product Management • Participates and supports execution of all pricing strategies to achieve gross margin., • Supports the execution of merchandise set up according to visual guidelines., • Communicates store inventory opportunities to the Store Manager., • Supports replenishment of merchandise on the selling floor as needed. People Responsibilities • Adheres to Human Resources standards following general practices., • Holds teams accountable for achieving results and communicates with Store Managers opportunities., • Manages conflict, • Empowers and involves the team in the decision making process while guiding the process., • Receptive to feedback and fosters dialogue around solutions., • Maintains confidentiality and meets own commitments. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong verbal and written skills, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay #INDRET Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product. SUMMARY: The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES: Customer Experience • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs., • Achieves excellent scores on secret shopper reports., • Ensure the store is visually distinctive and appearance impeccably maintained., • Demonstrates awareness of store sales plans and results., • Demonstrates awareness of individual contribution to business results., • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests., • Shares vision and plans execution of store strategy in alignment with corporate and district initiatives., • Understands reports, analysis of business trends and inventory opportunities. Operational Responsibilities • Prioritizes workflow through successful planning and time management., • Supports appropriate staffing levels based on business trends and payroll guidelines., • Understands and complies with all company policies, procedures and operations., • Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store., • Demonstrate effective written and verbal communication skills, • Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager., • Supports the supervision and motivates staff members. Visual, Brand And Product Management • Participates and supports execution of all pricing strategies to achieve gross margin., • Supports the execution of merchandise set up according to visual guidelines., • Communicates store inventory opportunities to the Store Manager., • Supports replenishment of merchandise on the selling floor as needed. People Responsibilities • Adheres to Human Resources standards following general practices., • Holds teams accountable for achieving results and communicates with Store Managers opportunities., • Manages conflict, • Empowers and involves the team in the decision making process while guiding the process., • Receptive to feedback and fosters dialogue around solutions., • Maintains confidentiality and meets own commitments. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong verbal and written skills, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay #INDRET Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Description TITLE: Customer Business Lead, Kroger REPORTS TO: Head of Sales, National Accounts LOCATION: Cincinnati, OH (Remote) Lactalis Heritage Dairy is currently seeking candidates to join our team in Cincinnati! Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do. If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you! Lactalis Heritage Dairy: inviting you to share with us your STORY, your PASSION, and your EXPERTISE. From your PASSION to ours Responsible for leading four direct reports, three Customer Category Managers (CCM), and a Senior Sales Analyst, the Customer Business Lead (CBL) is also responsible for delivering volume, revenue, and gross profit results across your assigned Customer. The CBL and their team are responsible for understanding their assigned Customers’ specific business needs and are ultimately accountable for pricing, shelving, merchandising, and distribution execution. From your EXPERTISE to ours Key responsibilities for this position include: • Lead assigned sales team in the development and delivery of the sales plans, ensuring growth targets are met. Manage and support the assigned sales team, including time spent in the field meeting with customers, • Build and execute strategies and plans to grow the business in the region, • Develop an in-depth understanding of customers’ needs and priorities (KPIs, business/category goals, etc.), • Develop sales/account plans to meet customers’ objectives while operating within corporate initiatives and guidelines (i.e., customized SKUs, operational targets, etc.), • Leverage internal LHD resources (category management, sales finance, shopper marketing, etc.) to drive success, • Build and maintain relationships with key customer representatives, • Oversee the development and delivery for all customer presentations, • Oversee the management of customer P&Ls; achieve financial targets with customers – growth rates, trade rates, etc., • Oversee trade spending & promotional programs, • Provide key inputs for demand planning & the S&OP process, • Provide category thought leadership and insights from customer to drive both category and growth, • Develop high functioning team through recruitment, talent assessment, coaching/mentorship, constructive and timely feedback, and the establishment of actionable development plans for direct reports, • Perform other duties as assigned Requirements From your STORY to ours Qualified applicants will contribute the following: • 5+ years in CPG sales account management, • Recent experience with Kroger directly & 84.51 preferred, • Experience managing sales personnel, • Strong personal selling skills, • Demonstrated ability to analyze data and create action plan, • Self-motivated, ability to operate independently, • Excellent communication skills, both verbal and written, • Ability to prioritize and meet deadlines within specified time constraints, • Ability to succeed in a collaborative team environment, • Ability to adapt in a changing work environment, • Solid working knowledge of computers and related systems including proficiency in Microsoft Word, Excel and PowerPoint, • Ability to travel (up to 25%) Lactalis Heritage Dairy is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses., • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey., • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. As a Technical Product Marketing Manager at Bloomreach, you support go-to-market activities for technical platform launches, search and strategic ISV partnerships (Databricks, AWS, GCP, Snowflake). This role is designed for someone who is passionate about building rapidly scaling products with partners, who is agentic-minded, and excited to work at the intersection of technology and marketing. If you’re someone who gets fired up about how MCPs unlock new product possibilities, who can read a technical spec and translate it into a compelling story for a commercial audience then this role is for you. You'll work closely alongside other experienced product marketers — contributing to our technical platform and partnership narrative. This is a high-visibility position on a team shaping Bloomreach's platform and partner strategy. • Own the go-to-market motion for Bloomreach's technical partnerships. You'll develop joint positioning, support marketplace listings, help coordinate co-marketing activities, and build the collateral sales teams need to co-sell effectively with these partners. You'll be the day-to-day PMM point of contact for these partnership programs. Technical Platform Launches • Own go-to-market execution for technical product launches end-to-end. This means building a compelling story, tiering, milestone planning, internal communication, sales enablement, and post-launch evaluation. You'll work directly with Product and Engineering to understand technical details and translate them into clear, customer-facing messaging. Define success metrics upfront and deliver post-mortems with real learnings. API & Agentic Narrative Support • Contribute to Bloomreach's API and agentic platform story. You'll work alongside senior PMMs to build materials that help technical buyers — developers, architects, and IT leaders — understand what's possible with the Bloomreach platform. This includes supporting our search and product discovery narrative and helping connect technical capabilities to customer value. An understanding of (or strong curiosity about) agentic AI architectures and MCP frameworks is a significant plus. Customer Storylines & Sales Enablement • Support the team in building the materials that help sales and internal teams talk about Bloomreach's platform credibly and compellingly. This includes field-ready assets like talk tracks, discovery guides, one-pagers, and technical integration briefs — maintained, versioned, and actually used. You'll collaborate with the Enablement team to develop training content and monitor what's landing in the field. Cross-Functional Collaboration • Partner closely with Product, Partnerships, Sales, CS, and Marketing to execute launches and GTM programs on time and to a high standard. Run a light project-health cadence to track owners, risks, and dependencies — and proactively flag when things need unblocking. Other Duties • Take on other job-related tasks in support of PMM and business objectives as assigned. Participate actively in team meetings and professional development activities., • Up to 5 years of experience in Product Marketing, Technical Marketing, Solutions Engineering, Developer Relations, or a closely related field — ideally at a SaaS or AI company., • OR equivalent experience in a technical role (engineering, product management, solutions architecture) with a strong desire to move into marketing and storytelling., • Experience working with technology partners to jointly build and launch products, features and go-to-market sales motions., • API/MCP fluent: you understand how agentic architectures work and how technical platforms deliver value for customers and partners. You're genuinely excited about the shift toward agentic and AI-driven architectures. You won't write code every day, but you need to be comfortable reading documentation and talking to engineers., • Strong writing skills: you can make complex technical concepts accessible without losing the precision that technical buyers expect. Clarity is your superpower., • Collaborative and proactive: you thrive in cross-functional environments, take ownership without being asked, and communicate clearly when you're stuck., • Bachelor's degree or equivalent experience in computer science, marketing, business, or a technical field preferred., • Experience working with Claude Code, Cursor, Codex or other agentic AI tools in Marketing workflows would be a significant plus. Month 1 — Learn the landscape Shadow senior PMMs on active launches and partnership programs. Get deeply familiar with the Bloomreach platform, Search, and the Loomi/AI narrative. Meet your key stakeholders in Product, Partnerships, and Sales. Months 1–2 — First launch ownership Take ownership of your first technical product launch end-to-end — with support. Deliver a messaging brief, coordinate the internal communication plan, and produce the sales enablement assets. Month 3 — Partnership GTM ownership Take the wheel on AWS, GCP, and Snowflake partnership GTM. Establish a regular cadence with partner teams and deliver an updated joint positioning document for each. Month 6 — Reflect and raise the bar Deliver a post-mortem on your first major launch and present learnings to the broader team. Contribute a chapter to Bloomreach's API/agentic narrative. Have a clear point of view on where your partnerships are heading and what needs to change. The base salary range for this position is $150,000-$200,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. • Health care including medical, dental, and vision insurance, • 401k Plan with employer contribution #LI-AB1 A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our _ and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The elaborates on our stellar 4.4/5 rating. The Culture score is even higher at 4.9/5 We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach _ is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. _ We are seeking a Senior Product Manager to own the vision, strategy, and execution for our In Store Tasks product. This role sits at the intersection of shopper experience, retailer and CPG enablement and plays a big role in improving the reliability of fulfillment for our customers. Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for Shoppers doing in-store tasks that will enable us to build in-store intelligence to better track inventory, item location and ultimately fulfill orders accurately, efficiently, and at scale. This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Shopper and Logistics teams to drive aligned priorities. This role sits within the Inventory Intelligence team — responsible for the end-to-end technology that powers inventory and in-store intelligence signals that are used across Instacart's platform and beyond, serving shoppers, retailers, CPGs and customers alike. This is an exciting opportunity to define the shopper flows using cutting edge CV technologies that build the foundations of our Instore inventory intelligence. You will develop new capabilities and improve existing products to enable high quality and high efficiency data collection that can scale to thousands of stores over the next 2 years. • You will own data collection experiences — from how shoppers receive and action tasks in-store, to efficiently collect data for inventory and store maps, monitoring and optimizing this as we scale., • You will build deep understanding of shopper workflows and operational pain points to design tools that improve scanning accuracy, speed, and shopper satisfaction, • You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments, • You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to shopper, customer and retailer NPS and retention, • You will define platform solutions that scale across retailer sizes, store formats., • You will represent the in-store task roadmap with internal stakeholders and, where relevant, with external partners, • You have 4+ years of product management experience, ideally within operationally complex physical environments, • You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery., • You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs., • You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority., • You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes., • You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy _. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings _. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000 - $233,000 USD WA $212,000 - $223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000 - $214,000 USD All other states $184,000 - $194,000 USD

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. _ About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action. About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L&D teams, we drive both quality and efficiency outcomes for CX. This role reports to the Sr. Manager, Quality Assurance, who oversees the QA strategy and execution across all CX pillars. The Senior Program Manager will work closely with Performance Management, Learning & Development, Automation Engineering, Operations, Policy, Product, and the broader Analytics organization at Instacart. This role focuses on utilizing audit data and program management discipline to drive quality, efficiency, and contact-prevention outcomes across Customer Experience — spanning everything from the live customer interaction to executive reporting on business impact. • Program Operations: Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates., • Actions Tracker & SLA Governance: Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly., • Xfn Collaboration: Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured., • Collaboration on Roadmaps: Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work., • Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement., • Ownership of Data Analysis & Visualization: Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars., • SQL & Analytical Investigation: Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership., • Operational Data Analysis: Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention., • Development of Single Source of Truth (SSOT) Dashboards and Reporting Models: Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs., • Glide-Path & Impact Modeling: Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives., • Automation and Reporting: Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels. In this role, you’ll play a critical part in transforming how Instacart’s Customer Experience organization measures and improves quality — ensuring that every customer, shopper, and retailer interaction meets the bar we set, and that every signal we raise drives meaningful change. Minimum Qualifications • Minimum 6–8 years of combined program management and analytical experience, preferably in customer experience, contact center operations, trust and safety, or comparable operational functions., • Experience in Customer Experience, contact center, quality assurance, or trust and safety operations., • Understanding of contact center metrics (quality scores, sentiment, first contact resolution, average handle time) and the operational levers that move them., • Understanding of A/B testing and other forms of statistical analysis., • Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows., • Demonstrated experience as both a program manager and a hands-on data analyst — not one supported by the other., • High proficiency in SQL, with experience writing complex queries, joins, and optimizations against large datasets., • Experience with analytical visualization tools such as Mode, Tableau, Looker, Sigma, or similar tools., • Track record of building reporting and analytics that an executive audience actually uses to make decisions., • Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes., • Ability to identify potential root causes contributing to changes in quality and efficiency metrics and provide recommendations on mitigation strategy., • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences., • Ability to work effectively with internal stakeholders, including data scientists, data engineers, and operational leaders. Work cross-functionally with Product, Engineering, Operations, and L&D to drive change., • Excellent teamwork skills and desire to help others learn., • High level of accountability and ownership — driven and focused self-starter., • Strategic mindset — the ability to think ahead of where the program is at now and help stand up a new operating model rather than maintain an established one. Preferred Qualifications • Familiarity with QA operations: rubric design and calibration, auditor variance management, dispute workflows, and core quality scoring methodologies., • Working knowledge of QA platforms such as Kaizo, MaestroQA, Playvox, or comparable tools., • Exposure to LLM-assisted auditing, automated quality scoring, or other applied AI tooling within a customer experience context., • Experience with R or Python (fluency in at least one preferred)., • Experience with experimentation, data modeling, ETL, and data pipeline development. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy _. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings _. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $147,000 - $155,000 USD WA $140,000 - $148,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $134,000 - $141,500 USD All other states $122,000 - $129,000 USD

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it. With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. The Business Development Manager – Target is responsible for driving profitable growth for Kinder’s by building deep partnerships with Target’s merchant and cross-functional teams, executing best-in-class Joint Business Plans, and elevating Kinder’s presence across Target’s omnichannel ecosystem. This role blends strategic leadership, guest-centric thinking, and data-driven insights to accelerate Kinder’s growth within Target’s food & beverage portfolio. • Own and strengthen relationships with Target Merchants (Buyers), Associate Buyers, and cross-functional partners (Category Management, Supply Chain, Site Merchandising) to unlock long-term growth., • Develop and execute Joint Business Plans (JBPs) aligned with Target’s enterprise priorities, delivering against sales, profit, share, and guest experience goals., • Serve as a trusted category partner, aligning Kinder’s strategies with Target’s category roles, guest insights, and owned brand positioning., • Identify assortment gaps and lead item innovation, new item setup, and distribution expansion, ensuring alignment with Target’s curated assortment strategy., • Leverage Circana/IRI/Nielsen data, Target POS, and guest insights to identify growth opportunities and inform strategic decisions., • Build compelling, insight-led selling stories that position Kinder’s as a category growth driver within Target’s food ecosystem., • Own sales forecasting by leading promotional and merchandising planning, including trade promotion management (TPM), event planning, forecast alignment, and post-promotion ROI analysis and ensuring alignment with Target’s promotional calendar (Circle offers, seasonal events, and key traffic-driving moments)., • Manage trade investment and promotional funding, ensuring efficient allocation and strong ROI against Target-specific programs., • Drive best-in-class omnichannel execution, including:, • In-store merchandising and display strategy (endcaps, sidecaps, pallets), • Target.com content optimization (digital shelf, PDP quality, search visibility), • Seasonal and event-based activations, • Partner with Target teams to execute off-shelf placements, secondary displays, and incremental merchandising programs that drive basket growth., • Collaborate cross-functionally with Kinder’s marketing, supply chain, demand planning, and finance teams to deliver seamless execution and support Target-specific needs (forecasting, service levels, item setup)., • Monitor and analyze weekly POS, inventory, and forecast performance, proactively identifying risks and opportunities., • Lead business reviews, assortment reviews, and line reviews with clear, concise, and insight-driven storytelling tailored to Target’s expectations., • Champion process improvements that align with Target’s systems, timelines, and ways of working (e.g., item setup, promotional planning cadence, supply chain coordination)., • Bachelor’s degree required, • 10+ years of CPG sales or customer leadership experience, • Direct experience managing Target with strong merchant relationships highly preferred, • Proven track record of delivering profitable growth within Target or similar mass retailers, • Deep understanding of Target’s operating model, including merchandising structure, promotional cadence, and omnichannel ecosystem, • Strong expertise in category management, shopper insights, and trade promotion management, • Demonstrated success building brands within Target’s unique, guest-first environment, • Strong analytical and financial acumen; ability to translate data into actionable, guest-focused insights, • Experience in fast-paced, high-growth, and matrixed organizations, • Excellent communication and storytelling skills, with the ability to influence at multiple levels within Target, • Leadership capability with a strong ownership mindset and bias for action, • Adaptability and comfort operating in ambiguity while delivering results, • Willingness to travel (~15%) This role is remote but must be based in Minneapolis, MN, to support Target’s headquarters and team collaboration. Occasional travel to Kinder’s home office in Walnut Creek, CA, and other business needs will be required. The expected starting salary range for this role is $135,000-$155,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. • No two days here are the same., • We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here., • We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow., • We believe our job is to take smart risk, not to eliminate risk., • We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart., • We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them. We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process. We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments. Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at _

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses., • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey., • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. As a Senior Account Executive at Bloomreach, you will lead new-business sales in multi-stakeholder environments and manage end-to-end, complex deal cycles. You’ll own the full sales cycle—from prospecting and qualification through pricing, negotiation, and close—delivering new revenue across the North American market. You’ll collaborate cross-functionally with SDRs, Solutions Consultants, and key internal teams, as well as external partners, to open, advance, and win strategic opportunities. Your work will be pivotal in driving our growth in the region. • Develop and execute a targeted sales strategy within the assigned territory to penetrate key prospects (C-level), acquire new logos, and drive revenue growth, • Act as the CEO of your own territory by assembling and leading a pod (SDR, channel partner, and marketing team) to execute go-to-market strategies and consistently hit quota, • Hand over the deals to the Account Management team to ensure a seamless customer experience, • Qualify leads early and effectively by identifying pain points and matching personas to Bloomreach’s Ideal Customer Profile (ICP)., • Demonstrate fundamental knowledge of sales methodologies such as Value-Based Selling, MEDDPICC, or Challenger Sales to navigate complex sales cycles and drive high-value deals., • Ensure a robust sales pipeline by maintaining 3x the quarterly target through active prospecting and engaging effectively with C-level clients via various channels, including cold-calls, marketing lead follow-ups, RFPs, professional relationships, local marketing agency contacts, webinars, networking, and face-to-face meetings., • Collaborate effectively with enablement, product marketing, customer success teams, account managers and other internal stakeholders to acquire and retain customers to ensure a seamless customer experience., • Conduct thorough business needs analyses, prepare high-level client briefs, demos, and proposals presenting the unique value proposition of Bloomreach, and explain how it satisfies their needs., • Clearly articulate how Bloomreach provides value over competitors and ensures shortlisting for purchasing decisions., • Understand the Request for Proposal (RFP) process and influence it early on., • Manage the CRM system to ensure accurate reporting and forecasting, maintaining high standards of data hygiene., • Developing ability to multithread, by building and maintaining long-term client relationships with key decision-makers and influencers, offering regular follow-ups and checking in on evolving needs., • Provide insights on market trends, competitive landscape, and customer feedback to improve our product and sales effectiveness., • Demonstrate initiative in your role to grow the business., • 4+ years years of quota-carrying experience (B2B sales) selling software or software-as-a-service (SaaS), • Deep knowledge of MarTech technologies, CRM, Marketing Automation, CMS, Search and Merch or data capabilities, • A proven track record of meeting and exceeding revenue quota in a Sales Manager or equivalent role, • Well-established presence in the local markets with a relevant network, • The ability to successfully negotiate and close deals in a highly collaborative team environment, • Detail oriented, relationship-building skills, and a focus on a high level of customer service, having a passion for building rapport with clients and helping their businesses, • The ability to adapt to new environments and use your own initiative, • Excellent written and verbal communication skills, including high-calibre presentation skills, • Excellent time management skills, positive attitude and a “love of selling”, • Willingness to travel up to 50% The on target earnings (OTE) range for this position is $200,000-$250,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. • Health care including medical, dental, and vision insurance, • 401k plan with employer contribution #LI-AB1 A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our _ and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The elaborates on our stellar 4.4/5 rating. The Culture score is even higher at 4.9/5 We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach _ is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

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