Englewood
Week 1 – Windows, Networking & IT Foundations Lessons (M-F) • Windows Server architecture & installation, • Active Directory (Users, Groups, OUs, GPOs), • DNS zones, records & troubleshooting, • DHCP scopes, leases & reservations, • OSI/TCP-IP deep dive + subnetting, • Git/GitHub workflows (branching, merge, PRs), • Configure Windows Server roles, • Create AD users, groups & apply GPOs, • Configure DNS & DHCP, • Build Git repos with branching & merging, • Communication and professionalism, • Online Assessment: OSI/TCP-IP, DNS/DHCP, Git, • 1–1 Practical: Live Windows + AD/DNS troubleshooting Week 2 – Linux, Virtualization & Systems Administration Lessons (M-F) • Linux filesystem hierarchy, • Processes & services (systemctl), • Users, groups, permissions & ACLs, • Bash scripting (loops, conditions, functions), • Hyper-V VMs, checkpoints & virtual switches, • Install Linux VM & configure networking, • Execute Linux administration commands, • Build automation Bash scripts, • Create & manage Windows/Linux VMs, • Preparing for interviews, • Analytical problem-solving, • Online Assessment: Linux & virtualization concepts Lessons (M-F) • Azure Virtual Machines & Scale Sets, • Azure VM images & compute options, • Cloud storage (Azure Blob Storage, Azure Files, NFS), • Cloud networking (VNets, subnets, NSGs, NAT Gateway), • Azure Entra ID, RBAC & managed identities, • Load balancing with Azure Load Balancer & Application Gateway, • Cloud troubleshooting scenarios in Azure, • Deploy Virtual Machines in Azure, • Configure Azure VNet & subnet networking, • Apply RBAC roles & managed identities, • It’s All About You (Personal Branding & Confidence), • Change management communication, • Online Assessment: Azure cloud fundamentals & RBAC Lessons (M-F) • Azure Entra ID & RBAC deep dive (role assignments, scope, privilege levels), • Encryption in Azure: Key Vault, Disk Encryption & TLS, • Network security with NSGs & Azure Firewall (advanced rules), • Azure Web Application Firewall (WAF) concepts, • Azure governance: resource tagging, cost management & Azure Policy, • Configure RBAC roles & scoped access, • Enable encryption on Azure VMs & storage, • Apply Network Security Group rules, • Entrepreneurship & being a self-starter, • Security awareness, • Online Assessment: Azure cloud security & RBAC Lessons • SQL Server installation architecture, • Table design, normalization & indexing, • T-SQL (CRUD, JOIN, GROUP BY, HAVING), • Stored procedures & views (intro), • Backup & restore strategies, • Install SQL Server, • Create databases, tables & indexes, • Perform backup & restore operations, • Time management and interview practice, • Data accuracy & accountability, • Online Assessment: SQL & DB fundamentals By the end of Week 5, learners will be able to install, configure, and troubleshoot Windows and Linux systems; manage users, networking, and virtualization; deploy and secure cloud infrastructure in Azure; and perform essential SQL Server database operations including backups, restores, and query execution within an enterprise IT support environment. Week 6 – Enterprise Backup, Data Protection & Recovery Lessons (M-F) • Role of backup in enterprise security & data protection, • Backup vs Replication vs Disaster Recovery (support view), • Enterprise backup tools overview, • Commvault, • Azure Backup, • Backup types & retention (full, incremental, differential), • Configure a basic file-level or VM backup, • Define backup schedule & retention, • Perform file or VM restore, • Operational ownership & accountability, • Online Assessment: Backup fundamentals Lessons (M-F) • PowerShell scripting (loops, functions, modules), • PowerShell remoting & DSC (intro), • Python scripting, APIs & JSON parsing, • Automation for provisioning & log extraction, • Build provisioning scripts, • Automate AD user creation, • Python log parsing automation, • Decision making, • Process optimization thinking, • Online Assessment: Scripting & automation concepts Lessons (M-F) • SCOM architecture, MPs & alert tuning, • Splunk architecture, forwarders & indexing, • Splunk: stats, eval, timechart, regex, • Splunk dashboards, alerts & correlations, • SolarWinds monitoring, • SCCM deployments, • Configure SCOM monitoring packs, • Build Splunk dashboards, • Create SolarWinds alert rules, • Entrepreneurship, • Alert prioritization, • Online Assessment: Monitoring & SPL basics By the end of Week 8, learners will be able to configure and validate enterprise backup and recovery processes; automate infrastructure tasks using PowerShell and Python; and monitor, deploy, and support production systems using enterprise monitoring and middleware tools. Week 9 – ITIL, Incident Management & RCA Lessons (M–F) • ITIL Incident, Request & Change, • SLA/OLA & priority models, • Real-world triage workflows, • Splunk correlation & anomaly detection, • RCA documentation, • Multi-source log analysis, • Build correlation searches, • Execute ITIL-compliant ticket lifecycle, • Adaptability, • Crisis communication, • Online Assessment: ITIL & SPL intermediate Lessons (M–F) • LLM concepts & prompting for infra ops, • Copilot for scripting & troubleshooting, • AI-assisted log summarization, • AI-driven anomaly detection & RCA, • AI-powered runbooks, • MCP architecture & VS Code integration, • AI-driven Splunk log analysis, • AI-generated RCA, • Build AI-powered runbooks, • Professional presence, ownership & career readiness, • AI ethics & decision-making, • Online Assessment: AIOps & MCP concepts Lessons (M–F) • Capstone execution, • End-to-end infra deployment, • Monitoring ecosystem integration, • Automation pack delivery, • AI-powered RCA generation, • Business & client communication, • Deploy full infra stack, • Build Splunk & SCOM dashboards, • Submit automation pack, • Execute AI RCA pipeline, • Demonstrate one backup method in the environment:, • Azure, • Collaboration and working in a team setting, • Executive communication, • Online Assessment: Final readiness evaluation By the end of Week 11, learners will be able to manage incidents, service requests, and root cause analysis using ITIL best practices; apply AI-driven operations and automation; and successfully execute a full end-to-end capstone demonstrating production readiness, teamwork, and enterprise support proficiency.