Bilingual Mandarin Support Representative (Remote)
21 days ago
Chino
Job DescriptionDescription: We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry. Key Responsibilities • Provide inbound phone support to patients, including:, • Appointment scheduling and follow-ups, • Medication refill coordination, • Basic inquiries regarding lab results and services, • Handle an average of 80 calls per shift while maintaining quality and accuracy, • Document interactions clearly and comply with service and data standards, • Collaborate with an international support team to ensure a smooth patient experience Job Highlights: • 80,000 – 100,000 PHP monthly salary, • Permanent work-from-home setup, • Structured career growth and leadership pathways, • Support a global healthcare services teamRequirements:, • Fluency in Mandarin Chinese and English (spoken and written), • Previous experience in customer service, call center, or patient support is an advantage, • Reliable home office setup (stable internet, computer, headset), • Willingness to work night shift (12:00 AM – 9:00 AM Philippine time)