AFC Urgent Care Clinic Manager/Practice Manager
hace 2 meses
Chino
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Health insurance, • Dental insurance, • Retirement benefits, • Employee referral incentives, • Great small business work environment, • Flexible scheduling, • Additional perks! You will focus on: 1. Operational Management • Oversee the daily operations and administrative functions of the assigned clinic., • Create / Manage Clinic Opening and Closing Procedures / Tasks., • Ensure alignment with Practice Clinicians on patient care., • Manage staffing levels, clinical schedules, and practice workflows to ensure efficient, patient-centered operations., • Develop and implement policies and procedures for both clinical and non-clinical staff., • Ensure operational compliance with HIPAA, OSHA, labor laws, and other regulatory requirements., • Coordinate facility maintenance, medical equipment calibration, and procurement of office supplies and equipment., • Lead change management initiatives to support clinic growth and process improvement., • Promote and sustain a culture of engagement, collaboration, and accountability.2) Financial and Revenue Oversight, • Manage and monitor the clinics financial performance, including revenue cycle, collections, and deposits., • Ensure daily collections are reconciled and deposited accurately in accordance with policy., • Identify and report discrepancies in billing or collections and implement corrective actions as needed., • Collaborate with Finance and Revenue Cycle teams to improve processes, ensure accurate reporting, and maintain fiscal accountability., • Support cost containment initiatives and ensure adherence to budget goals.3) Performance and Quality Management, • Develop, monitor, and report on key performance indicators (KPIs), including productivity, quality, patient satisfaction, and cost management., • Use data analytics to identify trends, gaps, and opportunities for operational improvement., • Partner with leadership to set clinic goals aligned with organizational objectives., • Actively monitor and enhance patient experience through feedback tools, surveys, and grievance resolution., • Ensure readiness for health plan audits and other regulatory reviews.4) Leadership and Team Development, • Recruit, train, and evaluate clinic staff to ensure high performance and professional growth., • Conduct performance evaluations, manage attendance, and oversee scheduling to ensure adequate coverage., • Implement coaching, counseling, and disciplinary actions in coordination with HR and the site medical director., • Foster teamwork, accountability, and strong communication among clinicians, administrative staff, and leadership., • Coordinate staff meetings, training, and professional development activities.5) Customer Service, Community Engagement and Patient Growth, • Promote a patient-first culture by ensuring staff deliver excellent service and communication at every level., • Oversee responses to patient feedback, including social media and grievance resolutions, to ensure timely and effective follow-up., • Support community engagement activities and represent the clinic in local outreach and partnership efforts., • Work with the owner/team on implementing strategies to maximize patient growth and revenue for the new clinic., • Social media marketing, patient reviews, engagement and monitoring experience.The Skills, Experience & Education You Bring, • Bachelors degree in healthcare administration, business management, or related field., • Minimum 3-5 years prior relevant experience, including 2 years of management experience gained as a team leader, supervisor or project/program manager, • Computer proficiency, MS Office, email, Word, Excel, PowerPoint, collaboration tools, EMR, Billing Systems, online systems., • Demonstrated skills in written, verbal and consultative communication., • Ability to deliver high levels of customer service and achieve customer satisfaction., • Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.), • Understanding of revenue cycle management., • Medical assistant or LVN or other clinical certification is a definite plus., • High attention to detail and ability to focus., • Compensation is based on the experience.PS : It's All About You! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).