Direct Support Professional 7
11 days ago
Baltimore
Job Description:\n\nSalary: $15.00 - $18.00 per hour DISCLOSURE - MULTI-EMPLOYER ROLE: This W-2 hourly Direct Support Professionalposition includes responsibilities that span across the following two affiliated organizations, all under shared leadership: FOCUS #1 Lighthouse Behavioral Health Center FOCUS #2 Community Wellness Psychiatric Rehabilitation Program You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all two companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as an up to 32-hour per week position, with approximately 24 of the total weekly hours allocated to Lighthouse Behavioral Health Center and 8 of the total weekly hours allocated to Community Wellness Psychiatric Rehabilitation Program. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.DISCLAIMERS:The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes. Client Service Location Expectations: This position is based on-site at the supportive housing program located at Lighthouse Behavioral Health Center at 1723 Gwynns Falls Parkway, LLC, Baltimore, MD 21217. All services are to be delivered in person at this location. The staff member is expected to be present on-site during scheduled shifts, provide support within the residence, and ensure documentation and responsibilities are completed in alignment with program protocols. Remote work or off-site service delivery is not applicable for this role. Caseload Makeup: The assigned caseload for this position consists of eighteen (18) Category A clients who reside in the community and may be serviced at 3310 Eastern Avenue, Baltimore, MD, throughout the community, or in the community meeting room of 1723 Gwynns Falls Parkway location. DIVISION: Operations CLASSIFICATION: This is a full-time, W-2 employee position totaling 32 hours per week, with hours allocated across two affiliated organizations as follows:Community Wellness Psychiatric Rehabilitation Program (CWPRP):Part-time, W-2 employee approximately 8 hours per week (40% of total weekly hours)Lighthouse Behavioral Health Center (LHBHC):Part-time, W-2 employee approximately 24 hours per week (60% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined total constitutes a full-time, 32-hour per week role across the organization network. This structure ensures shared staffing efficiency and cross-program collaboration in alignment with operational and regulatory needs. WORK SCHEDULE: Every Sunday, Monday, Tuesday and Wednesday from 12:00 AM to 9:00 AM each day.COMPENSATION RANGE:Compensation for this position ranges from $15.00 to $18.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: 5% of the time. There is no additional compensation for travel.GENERAL DUTIES AND RESPONSIBILITIES:Assist supervisor with work-related requests.Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.Support the maintenance of a safe environment by participating in training and drills as requested.Maintain confidentiality of records relating to clients treatment.Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery. PHYSICAL DEMANDS:Frequent standing, walking, and observation during shiftLifting or assisting residents (up to 40 lbs), including during transfers or emergenciesUse of PPE and documentation systems WORKING CONDITIONS:Residential care facility environmentPossible exposure to clients experiencing behavioral, psychiatric, or medical distressRequires flexibility and adaptability to changing priorities and resident needs FOCUS #1:CLASSIFICATION: Part-time, W-2 employee approximately 24 hours per week (60% of total weekly hours)ACCOUNTABLE TO: Operations Manager 5 (day shift house manager duties), Operations Supervisor 5 (night shift house manager duties), Registered Peer Supervisor (clinical peer recovery duties)ACCOUNTABLE FOR: Providing peer support, medication administration, shift leadership, and residential care in a licensed residential treatment facility in accordance with COMAR and ASAM regulationsALTERNATE TITLE(S): House Manager COMPANY: Lighthouse Behavioral Health Mental Health Center Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible, compassionate, and evidence-based behavioral health services. We specialize in providing person-centered care for children, adolescents, and adults facing emotional, behavioral, and substance use challenges. Our programs include outpatient therapy, psychiatric care, intensive in-home services, case management, and substance use treatment, including Medication Assisted Treatment (MAT). At Lighthouse, we believe in the power of integrated care, clinical excellence, and cultural humility to support long-term wellness and recovery. Guided by our mission to serve with empathy and integrity, we are proud to walk alongside our clients on their path to healing and stability. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 400-6206 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: SUMMARY OF POSITION RESPONSIBILITIES: The House Manager is a supervisory-level direct care staff member responsible for ensuring safe, supportive, and compliant operations within a licensed residential setting. This position combines the duties of a House Manager, Medication Technician, and Direct Care Staff, including shift coverage, medication administration, resident supervision, documentation, and facility support. The House Manager is the on-site shift leader, coordinating with clinical and administrative teams to ensure consistent resident care, adherence to care plans, and regulatory compliance.SCHEDULED DUTIES AND RESPONSIBILITIES: Household & Facility OversightSupervise the day-to-day flow of the household, including resident routines, cleanliness, safety, and meal serviceMonitor facility supplies and cleanliness, submitting maintenance or restocking requests as neededLead and support other staff during the shift, ensuring coverage, timeliness, and policy adherenceConduct headcounts, room checks, and monitor resident whereabouts according to facility rules Medication AdministrationAdminister medications according to physician orders and delegating nurse protocolsDocument medication administration accurately and in real-time on designated MARs or electronic systemsMonitor residents for medication side effects, refusals, or errors and report to nursing/clinical teams as requiredEnsure medications are stored securely, organized, and in compliance with OHCQ or other governing body standards Resident Supervision & SupportProvide trauma-informed, person-centered care to residentsSupervise resident activities, behaviors, and hygiene to ensure safety and promote wellnessSupport activities of daily living (ADLs) such as bathing, dressing, meal preparation, and housekeeping assistanceEngage residents in therapeutic, recreational, or structured programming as assigned Documentation & CommunicationComplete shift notes, incident reports, medication logs, and resident records with accuracy and timelinessCommunicate clearly and respectfully with residents, staff, supervisors, and external partiesParticipate in shift handoffs and ensure continuity of care between shiftsReport behavioral, medical, or environmental concerns promptly to clinical supervisors Emergency Response & SafetyRespond to crises including behavioral escalations, medical emergencies, or environmental hazardsUse de-escalation skills and crisis protocols as trainedFollow facility fire, evacuation, and emergency response proceduresSupport resident transportation or accompany clients to off-site appointments, if needed UNSCHEDULED DUTIES AND RESPONSIBILITIES:Respond to participant needs or crises as they arise during the shiftSupport resident engagement, community-building, and peer accountabilityCover or assist with group facilitation in the absence of a clinician or staff leadParticipate in training, continuing education, and peer support developmentAssist with program events, outings, or wellness initiativesContribute to recovery-oriented environment by sharing inspirational messages, resources, or wellness toolsMaintain confidentiality and adhere to ethical guidelines and the Maryland Code of Ethics for Peer Recovery Specialists COMPETENCIES AND SKILLS:Leadership and role modeling for direct care staffKnowledge of medication administration protocols (including 8 Rights of Med Administration)Ability to implement behavior support strategies, conflict resolution, and trauma-informed careStrong written and verbal communication skillsTime management, task prioritization, and attention to detail LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:High school diploma or GED requiredCurrent Medication Technician Certification required (or ability to obtain within 90 days)CNA, GNA, or DSP experience preferredCPR/First Aid certification (required or must be obtained during onboarding)Minimum 1 year of experience in residential care, behavioral health, or related fieldMust pass criminal background check, OIG check, and drug screeningValid drivers license preferred FOCUS #2:CLASSIFICATION: Part-time, W-2 employee approximately 8 hours per week (40% of total weekly hours)ACCOUNTABLE TO: Psychiatric Rehabilitation Specialist (Operations Manager 3)ACCOUNTABLE FOR: Delivering skill-building and community support services in accordance with individualized rehabilitation plans, promoting client independence, and maintaining timely and accurate documentation of services provided. ALTERNATE TITLE(S): Direct Support Professional, PRP Worker, Direct Support Worker COMPANY WEBSITE: COMPANY: Community Wellness Psychiatric Rehabilitation Program The Community Wellness Psychiatric Rehabilitation Program (PRP) is a core service of Community Wellness Outpatient Mental Health Center, designed to support individuals living with serious mental illness in achieving stability, independence, and improved quality of life. Our PRP provides structured, community-based support focused on developing life skills, managing symptoms, and promoting personal recovery goals. Through individualized service planning, case management, health home coordination, and peer support, the PRP helps clients navigate housing, employment, education, and health care access. Services are person-centered, trauma-informed, and culturally responsive, with an emphasis on whole-person care and long-term wellness. The program serves both youth and adults, working in close collaboration with clinical providers, families, and community partners. COMPANY PHONE NUMBER: (443) 478-4304 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: SUMMARY OF POSITION RESPONSIBILITIES:The Direct Support Professional (DSP) in the Psychiatric Rehabilitation Program (PRP) is responsible for supporting individuals with serious mental illness and/or co-occurring disorders in achieving greater independence and community integration. The DSP helps clients build daily living skills, access resources, follow through on treatment goals, and develop coping strategies that support their wellness and recovery. Services may be provided in the community, in the clients home, or at a designated program site and must align with the client's individualized rehabilitation plan.SCHEDULED DUTIES AND RESPONSIBILITIES:Provide skill-building and rehabilitation services in alignment with each clients Individualized Rehabilitation Plan (IRP), as scheduled by the Scheduling Department and in response to client needs.Assist clients in developing and practicing activities of daily living (ADLs), including cooking, cleaning, personal hygiene, transportation, budgeting, and other life skills that promote independence.Support clients in navigating community systems, such as public transportation, benefits enrollment offices, housing resources, and medical or behavioral health appointments.Deliver services in accordance with PRP scheduling protocols, client availability, and the goals outlined in the IRP.Promote client independence, self-advocacy, and recovery-oriented practices through every interaction.Submit accurate and client-centered daily progress notes in the electronic health record (EHR) that reflect the nature and outcome of each session.Complete all session documentation in real time or no later than the end of each shift.Follow all documentation standards and use the appropriate service codes for PRP sessions:Use H2016 with Place of Service (POS) code 15 for off-site sessions (minimum of 15 minutes)Use H2016 with POS code 52 for on-site sessions (minimum of 60 minutes)Use modifier U2 for services provided to minor clientsUse modifier U3 for services provided to adult clientsMaintain minimum service delivery requirements:At least 3 sessions per month for minor clientsAt least 6 sessions per month for adult clientsRender services in accordance with the assigned schedule provided by the Scheduling Department and remain responsive to emerging client needs requiring additional or flexible support. UNSCHEDULED DUTIES AND RESPONSIBILITIES:Respond to client needs or crises as they a
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