Trabajos remote customer service en Fullerton, California - Page 2Crear alertas

Accept customer calls and return customer. Handle incoming customer service calls. Dispatch incoming customer phone calls.

Job Description Do you often provide ideas that are outside the box? Do you find yourself re-imagining what is possible and push the envelope to set a new standard? If so, we want you to join our team! As a Solar & Battery Storage Project Developer at Centrica Business Solutions, you will assist in the development of solar and solar and storage projects across North America. The Solar & Battery Storage Project Developer will work closely with business development, management, engineering, project management, and construction staff to identify, assess and structure technical and financial solutions for customers' renewable and energy efficiency needs. The Solar Developer will lead the project through Pre-Construction due diligence to contract. The Sr. Solar & Battery Storage Project Developer possesses a strong technical aptitude and the communication and business acumen to translate customer needs into technical guidelines. Open to flexible work schedules working fully remote or hybrid but must be able to travel occasionally. Preferably looking for someone to be near the following locations: • California We promote a FlexFirst approach which empowers our employees to take ownership of their work and maintain a positive work/life balance. Our Sr. Solar & Battery Storage Project Developers contribute to the team by: • Acting as the technical lead for the team of Developers in region, • Creating and managing cashflow models to capture all revenue streams specific to solar and storage projects., • Assisting in management of incentive program enrollment for all projects, track timelines to ensure completion within target deadlines, and submit final documentation to secure program funding., • Coordinating with the project development team and with the financing partner, communicating project updates and milestones achieved, providing transparency, and assisting in document sharing., • Overseeing and/or performing the Helioscope design and budgeting of projects., • Auditing sites as needed for PV solar installation suitability, environmental limitations, structural limitations, etc., • Developing professional quality proposal content for technically complex, multi-site PV solar and battery storage systems (BESS) installations., • Managing 3rd party vendor relationships and Scope of Work/proposals. (i.e. Electrical and Structural partners) ., • Developing proposals, reports and presentations in collaboration with the Solar Analyst., • Networking within the industry. The core components of success are (i.e. must haves): • Bachelor’s degree in mechanical or electrical engineering, Business, or a related field. OR Bachelor’s in Distributed Energy/Generation., • 6+ years of work experience in the solar industry and or Engineering and Operations., • Experience in commercial and industrial Solar projects is required with demonstration of full life cycle project experience from concept to performance. A clear set of completed solar projects that have been screened, audited, designed, installed, interconnected and commissioned with Permission to Operate., • Experience in renewable financial modeling: demonstrated ability to maintain Excel based energy modeling., • Understanding of construction of solar PV and BESS projects., • Helioscope modeling skills (preferred), • Good technical skills relating to Behind the Meter interconnection, inverters, racking, and overall system design for solar PV projects ranging from 100kW to 5MW DC., • Past experience and an up-to-date knowledge of best practices as they relate to solar and storage projects (preferred), • Valid Driver’s License; Travel required with employee’s automobile. Our Team and Culture: We offer a culture filled with collaboration, passion, reliability, trustworthiness and more! We don’t just talk the talk but we actually walk to walk here and can show this through our employee feedback – check it our yourself to see what employees are saying: • High level of employee engagement, • Trust in leadership, • Senior leaders listen and act, • Wellbeing, • Employees feeling valued, • Strong focus in health and safety, • Strategy & direction What we do: Digitalization and climate change mean organizations need to be more energy efficient and resilient to limit their impact on the environment while maintaining control of their energy spend. At Centrica Business Solutions, we deliver integrated energy solutions that balance profitability and sustainability. By bringing together the right combination of technologies and approaches, we help organizations get the most value from their energy and energy infrastructure, helping them solve their energy challenges and harness new opportunities in a changing world. As an Energy Service Company (ESCO), our broad portfolio includes: • Energy Efficiency Solutions, • Solar and Energy Storage, • Electric vehicle and battery storage solutions Our benefits and perks: At Centrica Business Solutions, we ensure you are supported and valued. To help do this, we offer a competitive compensation and benefits package. Some of our benefits & perks include: • Medical/Dental/Vision Insurance, • HSA, with company match, • FSA/DCA, • Paid Time Off, • 401(k), with company match, • Life Insurance, • Accident Insurance, • Employee Wellness Program, • Fitness Reward Program, • Employee Training and Development Opportunities, • Casual attire with professional and fun work environments, • Flexible/hybrid work opportunities, • Fungineering (We Engineer the Fun!) The US base salary range for this full-time position is $140,000-$170,000 + bonus + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location and expectations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, commission, or benefits. Centrica Business Solutions is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

Job Description️ About the role Are you the go-to person for vacation tips, flight hacks, and dreamy getaways? Turn your passion for travel into a rewarding career as a Remote Travel Consultant from the US. You will help clients plan unforgettable trips from beach escapes and adventure tours to amazing cruises and family vacations all from the comfort of your home. Whether you're a seasoned travel pro or just getting started, we provide the tools, training, and support to help you thrive. What You Will Do • Consult with clients to understand their travel needs, preferences, and budgets, • Research and recommend destinations, accommodations, flights, cruises, and activities, • Book and manage travel arrangements using preferred supplier platforms, • Provide exceptional customer service before, during, and after travel, • Stay up to date on travel trends, promotions, and safety protocols, • Build long-term client relationships, • A genuine love for helping others explore the world, • Strong communication and organizational skills, • Self-motivated and comfortable working independently, • Basic computer skills and internet access, • Prior travel industry experience is a plus but not required!, • Willingness to complete training and certification (provided)What You Get, • Flexible schedule, • Great earning potential commission-based with performance bonuses, • Access to exclusive travel perks discounted trips, FAMs, and insider rates, • Ongoing training & mentorship we invest in your success Don’t wait for the perfect moment—create it. Join us today and start building your dream business. Apply now, we are looking forward to have you in our team! Affinity Travels

Job Description Company Overview: Micro-Star International (MSI™) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI™ has certainly become a vital link in the chain of leading-edge technology. MSI™ keeps the principle of "Award-winning product quality and outstanding customer service" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world. Job Title: Regional Business Development Manager - EVSE Pay Range: $78,000 - $120,000 (Annual) Location: Remote Description: We are seeking a dynamic and experienced Business Development Manager (BDM) with a strong background in Electric Vehicle Supply Equipment (EVSE) or the solar industry. As a rapidly expanding product line, EVSE presents a strategic growth area for MSI, a trusted total solution provider. With substantial investment in engineering to meet global market demand, the BDM will play a pivotal role in driving success by establishing and managing regional sales channels across both B2C and B2B markets. What you will DO: • Business Development: Identify new business opportunities and collaborate with cross-functional teams to drive the EVSE product line and services., • Client Relationship Management: develop relationships with key decision-makers, understand and respond to customer demand, and track key accounts' activities to ensure high client satisfaction and retention., • Conduct product hardware and software solution demonstrations and present the Solution Portfolio., • Collaborate with the HQ team to ensure RFP proposals are accepted and delivered with high customer satisfaction., • Experience in Technical Sales or Business Development for at least 5 years., • New organization or new product/solution development experience., • Exceptional analytical and strategic thinking skills., • Ability to work independently and as part of a team. What you will GET: • Competitive base pay, • Performance bonus, • Commission package, • 10 days of paid national holidays, • Paid time off (sick + vacation), • 100% covered Medical, Dental, Vision, and Basic Life AD&D Insurance for employee, with optional dependent coverage, • 401K retirement plan with employer match This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Description Want to work for a great company with competitive pay, benefits, and opportunities to grow? Optimum HR has been voted one of Orange County's Best Places to Work for the past 9 years and we are seeking an experienced full time Benefits Professional to join our team. Optimum HR provides small and midsize companies with comprehensive human resources services & support. This is a fantastic opportunity to join a fun, fast-paced and growing company. This position is remote within the Southern California area, as occasional work in our Santa Ana office may be required. The Benefits Professional is responsible for the administration and day-to-day operations of the master benefit programs with Optimum, such as group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plans (FSA), health savings accounts (HSA), and voluntary programs. Tasks may include: • Client set up of all new benefit plans., • Enter and process benefit enrollments and changes for offered benefit plans across multiple platforms., • Answer questions regarding benefit eligibility, amounts of coverage and claims procedures for employees, supervisors and vendors., • Respond timely to all employee inquiries and complaints to ensure quick resolutions., • Assist with monthly enrollment of newly eligible employees., • Conduct benefits orientation for open enrollment when client renewal occurs., • Conduct open enrollment benefit meetings for new clients and for annual renewals., • Liaison for client for benefit overview/plan amendments., • Perform Client Premium Only Plan (POP) discrimination testing., • Provide forms and other health and welfare documents to employees and employers., • Update employee payroll records for benefits reconciliations, as needed., • Prepare for yearly electronic open enrollment for Optimum master medical plan and update premiums in software., • ACA planning for clients., • Bachelor's degree and minimum of 5 years prior benefits experience preferred. Multi- client or PEO experience a plus., • Equivalent combination of education and experience will be considered., • Exceptional customer service skills., • Strong organization and time management skills with high attention to detail., • Ability to complete projects independently in a remote environment during set work hours with minimal supervision., • Ability to prioritize multiple projects in a fast-paced environment and meet required deadlines., • Ability to take initiative and use good judgment., • Excellent written (i.e. writing, grammar, etc.) and oral communication skills (i.e. ability to deal effectively with others, speak professionally on the phone, etc.)., • Team player that embraces Optimum's core values., • Proficient with Microsoft Office Suite. Final compensation will be based upon factors such as geographic location, skills, experience and/or education. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

Job Description Attic Projects LLC is No. 117 on the 2024 Qualified Remodeler Top 500 list.#98 (of 200) Home Improvement ProfessionalsWe Train You!Join our team and build your career, whether you're just starting out or bringing years of expertise to the table. Why Choose Attic Projects? At Attic Projects, we are the leaders in our niche market and are experiencing rapid growth in San Diego, Orange County, and North & South Seattle. As an owner-led company, we prioritize a highly collaborative team to deliver unparalleled solutions to our customers. With our comprehensive training and support, we provide our employees with the opportunity to excel in their careers and achieve remarkable personal and professional growth. Joining our team means more than just a job—it's the start of a fulfilling career where you can make a real impact. We offer limitless possibilities for learning and development, allowing you to expand your skills and reach your full potential. Apply now to become part of our team and immerse yourself in a world of extraordinary opportunities! Role and Responsibilities: As a crew lead for Attic and Crawl Space restoration, you will play a key role in efficiently managing project timelines and resources to meet deadlines and budgets. Your leadership skills will be essential in building and leading a cohesive team that works collaboratively to deliver high-quality results. Additionally, you will be responsible for mentoring and developing crew members to help them grow professionally within the company. In this role, you will be the primary point of contact for customers, ensuring their satisfaction and addressing any concerns or issues promptly and professionally. • Supervise and coordinate daily activities of crews. (e.g. attending morning meetings, ensuring equipment and materials are available, assigning tasks to crews, etc.), • Ensures adherence to safety protocols and regulations on job sites., • Trains/mentors crew on proper installation techniques and safe material handling protocol., • Manages all assets necessary for daily projects: personnel, material, tools, and equipment., • Communicates job progress, material requirements, and issues encountered at the site., • Ensures work meets company standards and client expectations., • Resolves minor conflicts/disputes among crew members in a professional manner., • Oversees loading/unloading materials and equipment, ensuring proper handling to job sites., • Serves as a primary point of contact for clients during job execution., • Manages project paperwork to account for accurate material usage and labor allocation., • Gets job completion paperwork signed and verifies payment amount to collect., • Completes end-of-day paperwork. Qualifications: • Prior experience in attic and crawl space restoration, rodent proof, insulation installation (at least 1 year), And other skilled trades such as plumbing, carpentry or electrical work (at least 5 years) with a strong track record of successful project management., • Proven leadership skills (at least 2 years), with the ability to motivate and mentor crew members (small size team, 3-4 crews)., • Excellent communication and customer service skills to interact with customers., • A valid driver's license with a good driving record within 7 years, • Strong problem solving skills, • Excellent ability to manage client relationships Perks and Benefits: • Competitive pay rate with potential bonus, • Company-issued uniform, tools, equipment and protective gear, • Young, dynamic and fun team (we have onsite and offsite team buildings!), • Opportunities for advancement within the company, • 40hrs Sick Hours, • Medical, dental, and vision insurance (after 90 days), • 401(k) retirement plan (after 90 days) Interview Process: • Initial Phone call with Recruiter, • Video Interview with Recruiter, • In-person interview with Superintendent and Operation Manager (Please bring a copy of your resume for this interview) Details: Job Type: Full-time, not remote Work hours: Monday to Friday, 8 hours per day (Potential for overtime) Hourly Pay Range: $27-$29/hr Pay Structure: Bi-weekly paydays with direct deposit Elevate your career with Attic Projects, where opportunities soar, success reflects! Applying for this position does not require you to meet every single expectation listed. At Attic Projects, we recognize that embracing diverse perspectives is crucial for fostering innovation and achieving success. Therefore, we are dedicated to creating a team that encompasses a wide range of backgrounds, experiences, and skills.Attic Projects is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Description Say goodbye to long commutes and hello to remote work! Work-from-home opportunities for Southern CA HR professionals! If you’re an HR professional, passionate about helping small businesses thrive, love building strong workplace cultures, and want to work with a supportive, expert team, we’d love to hear from you! About Us CA/Nationwide HR Services, Inc., is a nationwide and international Human Resources consulting and outsourcing firm, delivering HR services to small and medium sized businesses. This is a hybrid position, giving you the flexibility to work from home while driving meaningful HR impact in businesses and their employees. Compensation: $93,600 - $114,400 + overtime (consultants paid on an hourly basis) Benefits: Competitive benefits, Work-life Balance, Professional Growth, and a Supportive Team Environment How You’ll Make a Difference You'll be serving as a trusted HR partner for clients, either as their dedicated HR professional or handling specialized projects. Beyond just providing HR services, you’ll be helping businesses stay compliant, build strong company cultures, and create workplaces where employees thrive. Your responsibilities will include: • This role involves both advising/guiding clients on HR practices, while also performing core HR projects, responsible for all required HR tasks and duties from A-Z, within the life cycle of an employee (from recruiting to termination), • Conducting HR audits to identify compliance risks and make improvements, • Responsible for drafting and continually updating HR policies, procedures, and processes, • Recruiting, hiring, onboarding, benefits administration, compliance, • Coaching leaders and managers to build stronger teams and foster a positive workplace culture, • Handling employee relations, including investigations, conflict resolution, disciplinary actions, and terminations, • Training and development – empowering businesses with knowledge and best practices, • Payroll setup and administration (as needed) Requirements • 8-10 years of HR Management or Director experience, • HR Certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) highly desirable, • Spanish proficiency preferred, • Expert knowledge of Federal/California labor laws (multi-state preferred), • Strong payroll processing experience preferred, • Excellent problem-solving, communication (verbal, written and presentation), • Exceptional customer service skills, • Proactive, confident, independent decision-making skills, organized, persuasive, adaptable, and able to manage multiple projects and deadlines in a fast-paced environment, • Tech-savvy – proficiency in Microsoft Office & cloud-based tools like Dropbox, • Fully functional remote office setup (high-speed internet, video conferencing, printer/scanner, etc.), • Ability to travel to client sites when needed If you're ready to make an impact by using your HR skills, apply today and become a part of something meaningful! Resumes to

Job DescriptionReli. is a dynamic eCommerce company experiencing rapid year-over-year growth via selling on Amazon (), Walmart, our own Shopify store, and eBay. We currently service 10,000+ orders daily across our eCommerce marketplaces, with over 1,500,000+ unique customers such as Marvel, Dominos, and Lululemon. We are seeking a highly motivated and data-driven individual to join our advertising team! As an Advertising Team member of Reli., you will play a crucial role in managing and optimizing our ad campaigns. This position requires a strong analytical mindset and a passion for leveraging data analytics to drive advertising success. If you are detail-oriented, resourceful, and have a keen eye for optimization, we want to hear from you! This is a starting position with very high potential for advancement and career growth! Candidates with Amazon advertising experience (including Sponsored Product Ads, Sponsored Brand Ads, and DSP) may be eligible to start at Level 1.5, with additional opportunities for growth based on experience and performance. Growth Plan Details: This role is associated with a Growth Plan, with the goal of reaching Advertising Associate - Level 2, around the time of completion of Year 1 at Reli. Impactful progress towards reaching Level 2 will include opportunities for compensation increases along the way, dependent upon performance. We are committed to supporting your professional development and rewarding your achievements every step of the way. Why Join Reli.?Comprehensive Benefits: • Paid Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli., • 10 Paid Holidays in addition to PTO, • Hybrid Work Schedule, • Regular Team Happy Hours/Events, • Employer Matching for 401(k), • Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance, • Develop and execute advertising campaigns for new product launches, ensuring effective targeting and messaging strategies., • Utilize data analytics to analyze advertising performance, identify trends, and make data-driven decisions to optimize ad campaigns., • Generate and manage keyword lists, campaign parameters, and bid strategies to maximize campaign reach and ROI., • Collaborate with the marketing team to support overall marketing efforts and drive marketplace growth., • Stay updated on industry trends and best practices in digital advertising, bringing innovative ideas to enhance campaign performance.Candidate Requirements:, • Bachelor's Degree in a relevant field., • Strong analytical ability - Ability to analyze data to make informed decisions and conclusions based on quantitative analysis; making judgments about the value of information and understanding its components; considers different points of view and understands how information connects., • Strong Attention to Detail - Understanding the importance of following detailed SOPs and being able to document and communicate properly; ability to translate large amounts of detailed information into specific takeaways., • Strong communication skills and a collaborative mindset to work effectively within a team., • Ability to follow standard operating procedures (SOPs) meticulously., • Open-mindedness and willingness to learn, adapt, and incorporate constructive feedback., • Resourceful, independent, and a problem solver., • Product-focused with the ability to perform product analysis from a customer mindset., • Curiosity and a willingness to ask questions to gain a comprehensive understanding of tasks and processes.Preferred Qualifications:, • Previous experience in digital advertising is highly desirable., • Experience with Amazon advertising, including Sponsored Product Ads, Sponsored Brand Ads, and DSP, is highly valued and may qualify you to start at Level 1.5., • Experience with performing product analysis and pricing., • Excellent computer skills and proficiency in Excel and/or Google Sheets., • Creative thinking - Ability to try alternative approaches that help see a problem/analysis from different perspectives (product-focused with a consumer mindset)., • Open-minded - Ability to be open-minded about findings and willingness to adjust accordingly, willingness to learn, and being open to feedback.

Job Description Position Summary The Medical Field Service Technician provides front-line support to clients by performing installation, technical (remote) support and troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts. Key Responsibilities • Serve as the first point of contact for client equipment-related inquiries and service requests, • Install, troubleshoot, configure, inspect, and test medical and dental field equipment at client sites, • Diagnose and resolve technical issues via phone, email, and field visits, • Maintain accurate documentation of service cases, including resolutions and follow-up actions, • Escalate unresolved or critical issues to internal teams with clear documentation, • Provide basic training to clients on equipment operation and maintenance, • Monitor and track service metrics such as resolution time, customer satisfaction, and call quality, • Travel weekly to client job sites (average duration: 2–7 days per assignment), • Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup, • Operate tools and testing devices to verify functionality of repaired units, • Support internal training initiatives and participate in service process improvements, • Perform other duties as assigned by management Required Qualifications • High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred, • Valid driver’s license and ability to travel regularly, • Strong mechanical aptitude and 2+ years of field service experience with hardware or devices, • Technical training in medical imaging systems a plus., • Familiarity with diagnostic software and calibration tools used in medical device servicing a plus., • Basic networking knowledge for equipment with integrated software or remote monitoring capabilities, • Customer service training or experience., • Excellent communication and interpersonal skills, • Ability to collaborate with cross-functional teams, including sales and customer support, • Proficiency in Microsoft Office (Word, Excel, Outlook), • Ability to work independently, manage multiple tasks, and adapt to changing priorities, • Must be able to kneel, bend, and stand for extended periods and operate in tight spaces, • Ability to lift up to 50 pounds and push/pull service carts BENEFITS • Medical Insurance up to 100% company-sponsored, • Dental and Vision,100% company-sponsored, • Basic Life Insurance and AD&D, 100% Company sponsored, • Short-Term and Long-Term Disability Insurance, 100% company-sponsored., • 401(k) plan with a company match up to 3%, • Generous Paid Time Off (PTO) & Paid Sick Time Off

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. As a Service Desk Analyst, you are responsible for investigating the client’s issues by analyzing the symptoms, finding the root cause, resolving level 1 issues, while maintaining client communications through the process. Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager. Working hours for this role will be Monday - Friday, 11AM-8PM EST This is a 100 % Remote position- will require participation with general support, answering inbound phone calls and chats quickly, ensuring our procedures are scripts are delivered consistently. Candidates will need to participate working rotating holidays. Key Responsibilities • Answering inbound phone calls in a call center environment and inbound chats quickly, ensuring our procedures are scripts are delivered consistently, • Identify clients, collecting relevant information concerning requests and issues and create support tickets accurately, • Assist clients’ requests and deliver basic/advance technical support, • Provide friendly and helpful customer service as a first point of contact, • Must have excellent verbal/written communication skills, as well as the ability to multi-task, • Ability to work under pressure, organize and prioritize tasks based on ITIL priority matrix, • Ability to meet individual KPI’s such as a 15-minute average talk time, tickets closed, utilization, and first call resolution, • Other duties as assigned by management Skills, Knowledge & Expertise • 2+ years’ experience in a structured IT Support environment (10+ team), • 3+ years’ experience in Customer Service roles, can be outside of IT, • 1+ CompTIA certifications a must, • Expert level knowledge of networking, computing, peripherals, business applications like Quickbooks, Office, SAGE, etc., • Experience with remote support tools and network diagnostic tools, • STRONG ability to multi task and thrive in a fast paced environment

Job Description We’re looking for a Copier Technician who thrives in a fast-paced environment and is eager to grow with a dynamic, evolving company. This role involves setting up, installing, maintaining, and repairing copiers—both in our shop and out in the field. Responsibilities * Provide excellent on-site and remote customer service and support. * Educate clients on copier functions such as printing, scanning, and faxing. * Diagnose and resolve hardware and software issues. * Maintain strong relationships with clients through effective communication and professionalism. * Complete service reports and communicate clearly with dispatch. * Order parts as needed for repairs. Skills & Qualities * Self-motivated and organized * Energetic with a positive attitude * Team player and dependable * Strong customer service and communication skills * Mechanically/electrically inclined and able to troubleshoot * Willing to learn and grow in the role * Able to read and understand service manuals and follow processes * Basic computer proficiency * Reliable and punctual * Long-term career mindset Qualifications * 3–5 years of copier technician experience * Basic networking knowledge is a plus * Must have a valid driver’s license Join us and be part of a company that values your growth, encourages learning, and supports long-term career development. Company DescriptionWe're a value-add distributor in the wild office tech world—offering roles in sales, admin, and tech. Join us and grow your career!We're a value-add distributor in the wild office tech world—offering roles in sales, admin, and tech. Join us and grow your career!

Job Description Job Type: Full-time Location: Corona, CA (various locations) Job Summary: We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The IT Support Technician will be responsible for providing technical support and troubleshooting for hardware and software issues on desktop and laptop computers, as well as peripheral devices. This role requires excellent problem-solving abilities, strong communication skills, and a customer-centric approach. Responsibilities: · Install, configure, and maintain computer hardware, operating systems, and software applications. · Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals. · Perform hardware upgrades and replacements as needed. · Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi). · Provide technical support to end-users in person, over the phone, and via remote access tools. · Document technical issues, resolutions, and procedures accurately and thoroughly. · Manage and track IT assets, including inventory of hardware and software. · Assist with user account management and access permissions. · Ensure data backup and recovery procedures are followed. · Stay up-to-date with new technologies and industry best practices. · Collaborate with other IT team members to resolve complex issues. · Adhere to IT security policies and procedures. Qualifications: · Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. · Minimum 4 years of experience as a PC Technician or in a similar IT support role. · CompTIA A+ certification preferred (or willingness to obtain). · Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite. · Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). · Experience with hardware troubleshooting and component replacement. · Proficiency in diagnosing and resolving software conflicts and errors. · Excellent communication, interpersonal, and customer service skills. · Ability to work independently and as part of a team. · Strong analytical and problem-solving abilities. · Ability to lift and move computer equipment (up to [e.g., 50] lbs) as needed. · Valid driver's license and reliable transportation (if on-site visits are required). Preferred Skills (Nice to Have): · Experience with ticketing systems (e.g., ServiceNow, KACE). · Knowledge of Windows and macOS operating systems. · Experience with mobile device management (MDM) solutions. · Familiarity with cloud-based applications and services. · Experience with active directory and user management.

Job DescriptionDescription: Position Title: Helpdesk Support Specialist Department: IT Location: Santa Ana, CA FLSA Status: Non-exempt, Full-Time Job Summary: The Helpdesk Support Specialist is responsible for providing frontline technical support to ensure the smooth operation of computer systems, hardware, software, and networks across the organization. This position serves as the primary point of contact for end users experiencing technical issues, delivering timely solutions and maintaining exceptional customer service standards. The specialist will troubleshoot problems, escalate complex issues when necessary, and play a key role in maintaining the organization’s IT infrastructure by supporting installations, updates, and system configurations. Key Responsibilities: · Respond promptly to user inquiries received through phone, email, or ticketing system. · Diagnose and resolve software, hardware, and network connectivity issues. · Escalate complex issues to higher-level IT staff or vendors when necessary. · Install, configure, and maintain computer systems, applications, and peripherals. · Set up new employee accounts, email, and access credentials in accordance with company policies. · Document technical issues and resolutions accurately within the helpdesk system. · Monitor system performance and report potential issues proactively. · Assist with data backups, antivirus management, and general system security measures. · Provide end-user training and support for common tools and applications. · Participate in ongoing IT improvement initiatives and process documentation. · Assist with company-wide tasks. Qualifications: Education and Experience: • Associate degree in Information Technology or a related field, or equivalent work experience. (preferred), • Proficiency in Windows and macOS operating systems., • Working knowledge of Microsoft 365, Active Directory, and remote access tools., • Familiarity with TCP/IP, DNS, DHCP, and other basic networking concepts., • Experience with helpdesk ticketing software (e.g., Zendesk, Jira, ServiceNow)., • Strong analytical and problem-solving skills., • Excellent written and verbal communication skills. · Prolonged periods of sitting at a desk and working on a computer. · Ability to lift and move equipment such as computers, monitors, and peripherals weighing up to 25–40 pounds. · Manual dexterity to operate keyboards, hand tools, and other equipment. · Visual acuity to read and interpret technical documentation, device screens, and written instructions. · Occasional bending, kneeling, or reaching to install or troubleshoot hardware components. · Ability to move between different work areas, including server rooms or office locations, as needed. This job description is intended to provide a clear overview of the primary duties and responsibilities for the Helpdesk Support Specialist position. It is not an exhaustive list, and other tasks may be required as needed to support the company’s operations. Regal Technology Partners is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strive to create an inclusive and diverse work environment where everyone is valued and respected. If you require any accommodation during the application process or have any questions regarding our EEO policies, please contact Human Resources, Requirements:

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.