Sales & Customer Service Representative
10 days ago
Louisville
Job Description The Sales & Customer Service Representative plays a critical execution and support role for our sales team, key accounts, and internal operations. This position ensures orders are entered accurately, follow-ups are completed, customers are supported, and systems reflect reality. This is not a passive role. It requires initiative, attention to detail, and proactive follow-through. This role is ideal for: • An experienced sales or customer service administrator, • A retired executive/admin assistant seeking ~30 hours per week, • Or an early-career professional with 3+ years of sales admin or customer service coordination experience who wants stability and growth opportunities. If you’re proactive, detail-oriented, and take pride in follow-through, you’ll thrive here. Primary Responsibilities: Sales & Customer Support • Enter customer orders accurately and timely in Sage 300 ERP, • Support five salespeople, a sales leader, and house key accounts as needed, • Communicate with customers regarding orders, follow-ups, and requests, • Execute value-add customer touches and proactive outreach as assigned, • Prepare quotes using templates and ERP tools, • Capture meeting notes and ensure action items are followed through, • Schedule meetings and coordinate calendars, • Maintain Salesforce.com hygiene:, • Log activities and notes, • Keep contacts and accounts current, • Track follow-ups and tasks, • Admin functions including dashboards, reporting, and related, • Assist with sales reports and reconciliations (Excel data from Sage 300), • Support internal documentation and coordination needs • Order Accuracy & Timeliness, • Sales Team Responsiveness & Support, • Customer & Key Account Follow-Up Completion Rate, • CRM Hygiene & Data Quality, • Proactive Customer & Key Account Touches, • 95%+ Scores on Customer Feedback and Internal / 360 Surveys. Qualifications: Required Skills & Competencies • Proven successful track record in sales admin / customer service / executive assistant roles and experience., • Strong organizational skills and high attention to detail, • Proactive mindset — anticipates needs and takes ownership, • Comfortable communicating directly with customers and internal teams, • Ability to manage multiple priorities and systems • Salesforce.com, • Sage 300 ERP, • MS tools including Outlook, Teams, Excel, PowerPoint., • Internal communication tools Being familiar with EOS methodology is an advantage. Working Environment: • On-site in Louisville, KY (local availability required), • Some work-from-home flexibility once trained, • Part-time role with full-time potential, • Stable company with long-term mindset and growth opportunities, • Family owned and operated, running on EOS! Growth Opportunities: For the right person, this role can grow into: • Sales Representative, • Customer Service Lead Other benefits: medical/dental/vison insurance, 401(k) matching, PTO. Nominated for the 2025 Recircle Awards for Best Retreading Accessory and Consumables Supplier, Shamrock Marketing, Inc. is an industry leader in rubber products, consumables and equipment for the Tire Retread Industry. Our Mission is simple: to create advocates of our customers, employees, and supplier partners by doing what is right, continuously improving, and investing for the long-term. Founded in 1992, Shamrock is a second-generation family owned and operated business, headquartered in Louisville, Kentucky. Our core values include Excellence, Dependability, Integrity, Loyalty, Gratitude, and to Learn and Teach. We run on EOS (Entrepreneurial Operating System) and value clarity, accountability, and execution. Equal Opportunity Statement (Optional): Shamrock is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Company DescriptionShamrock Marketing, Inc. offers industry leading rubber products, consumables, and equipment to the tire retread and repair industry. Founded in 1992, Shamrock is a family owned and operated business headquartered in Louisville, Kentucky. Shamrock is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Shamrock Marketing, Inc. offers industry leading rubber products, consumables, and equipment to the tire retread and repair industry. Founded in 1992, Shamrock is a family owned and operated business headquartered in Louisville, Kentucky.\r\n\r\nShamrock is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.