Cafe Retail Sales Associate
1 day ago
Atlanta
Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Sale Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) • Greeting guests., • Answering questions - accurately and politely., • Answering the phone., • Making proficient sales transactions - using a point-of-sale system., • Handling cash and other forms of payment., • Maintaining proper cash drawer balances., • Directing guests to areas/restrooms., • Demonstrating impeccable product knowledge., • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits., • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)., • Maintaining a clean and organized store., • Maintaining proper product stock levels – through retail pulls & inventories., • Displaying Retail product – through HRC’s visual display standards., • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc., • Assuring the complete satisfaction of each and every guest., • Creating memorable experiences., • Entertaining guests to create “Raving Fans.” NON-ESSENTIAL JOB FUNCTIONS • Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) • High School diploma, or GED required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): • Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations., • Must successfully pass background check., • Must successfully pass drug screening., • Must be at least eighteen (18) years of age., • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours., • Prior experience in the Gaming industry strongly preferred., • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines., • Practicing all general safety & sanitation standards., • Recycling products, where possible., • Maintaining HRC’s 5 core Values and Mission Statement. KNOWLEDGE OF: • Basic mathematical skills., • Excellent customer service skills., • Microsoft Word and Microsoft Excel. ABILITY TO: • Be flexible to work varying shifts and time schedules as needed., • Communicate effectively with all levels of team members and guests., • Remain calm in a hectic, fast-paced atmosphere., • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance., • Restock needed materials and retrieve dropped items., • Use a cash register., • Distinguish between different denominations of currency and make correct change., • Use machines and equipment including, but not limited to; include cash register system, credit card machines, and calculator., • Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests.