Customer Sales and Service Representative
11 days ago
Memphis
Job Description Are you looking to grow? So are we! Charles Skipper- Farmers Insurance Agency in MEMPHIS, Tennessee, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities • Meet new business production goals and objectives as established., • Develop insurance quotes, make sales presentations, and close sales., • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc., • Process customer policy change requests., • Secure all Trailing Documents from customers., • Complete Evidence of Insurance requests., • Develop new Financial Services opportunities., • Immediately greet all customers, entering the office, in a friendly and helpful manner., • Take premium payments from customers., • Ask each customer for referrals and explain our referral program., • Treat each customer contact as a cross and up-sell opportunity including financial products., • Verify phone numbers, addresses and email addresses with each customer contact and update customer information., • Answer incoming phone calls on the first ring., • Return all phone messages promptly., • Share training and education knowledge and expertise with team members., • Thoroughly understand and follow all underwriting, rating and compliance requirements., • Maintain knowledge of new products and services., • Prospecting and generating new business through leads & referral sources., • Generating insurance quotes., • Be outstanding at relationship building., • Develop and maintain client relationships., • Cold call, direct email and perform other lead generation activities., • Grow sales revenue by utilizing phone, email and potential client lists., • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases., • Presents and explains insurance policy options based upon prospective client needs and their personalgoals., • Work independently and as part of a team., • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable., • Possess an upbeat, positive and enthusiastic attitude., • Be a great self-starter with a sense of urgency., • Create relationships from a cold start., • Excellent Communication/interpersonal skills., • Must have ability to multi-task., • Prior Sales Experience., • Must be highly self-motivated., • Professional phone etiquette., • Excellent Spelling and Grammar skills., • Great Customer Service Skills., • Problem-Solving Capabilities., • Works well with other employees and is a team player with a positive attitude., • A Property & Casualty insurance license is required., • A Life & Health Insurance license is required., • Strong work ethic and leadership skills., • Strong communication skills, both oral and written., • Be capable of handling customer rejection.