Field Technician Supervisor
5 days ago
Irvine
Job Description Field Technician Supervisor Location: Irvine, CA Job Type: Full-Time | Temp-to-Hire Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay: $35.10-$43.27 per hour Work Setting: 100% Onsite Job Overview Quest International is hiring a Field Technician Supervisor to lead daily field service dispatch operations for our Irvine team. This role is responsible for technician scheduling, routing, workload balancing, service escalations, and overall field execution. This is a hands-on leadership role for someone who has personally worked as a field technician and understands the realities of field service. You must have experience traveling to customer sites, handling onsite service work, and supporting technicians in real-world conditions. This is not an IT helpdesk role. This is not a call center supervisor role. This is not a desk-only coordination role. Requirements • Must have prior hands-on experience as a field technician, field service engineer, installation technician, repair technician, or similar onsite service role, • Must have traveled to customer sites to install, troubleshoot, service, or repair equipment, • Must understand the realities of field work, including travel time, site delays, paperwork, access issues, schedule changes, and customer coordination, • Must have at least 3 years of direct leadership experience in field service dispatch, technician scheduling, or service operations, • Must have hands-on experience managing dispatch boards, routing, technician scheduling, and workload balancing, • Must have experience supporting mobile field technicians, not internal IT support teams, • Must have experience managing service escalations and real-time operational issues, • Must have experience working in SLA-driven and KPI-driven service environments, • Must have experience using dispatch systems, ticketing systems, CRM tools, or field service platforms, • Must be able to work onsite in Irvine, CA Monday through Friday from 8:00 AM to 5:00 PM, • Must live within a realistic commuting distance to Irvine, preferably in Orange County Preferred Qualifications • Background in medical device, OEM, A/V, electro-mechanical, installation, or technical field service environments, • Experience supporting route-based technicians performing onsite service work, • Strong Excel and operational reporting skills, • Experience improving dispatch workflows and technician productivity, • Previous experience flying or traveling regularly for field service assignments Key Responsibilities • Own and manage daily dispatch operations for field service technicians, • Control the live dispatch board, including job assignments, routing, and schedule adjustments, • Prioritize work orders based on urgency, geography, technician skill set, and SLA requirements, • Monitor open tickets, backlog, response times, completion rates, and technician utilization, • Make real-time decisions to reduce downtime and maintain service coverage, • Serve as the escalation point for delays, failed jobs, routing conflicts, and customer-impacting issues, • Balance technician workload to improve efficiency and productivity, • Drive SLA and KPI performance across field operations, • Partner with operations and logistics to remove bottlenecks and improve execution, • Coach dispatch and service coordination staff on urgency, accountability, and execution, • Ensure accurate service documentation and operational reporting, • Use personal field experience to make practical dispatch decisions based on travel time, site conditions, job complexity, and customer impact Do Not Apply If • Your background is primarily IT helpdesk, desktop support, or internal service desk leadership, • Your experience is mainly call center supervision without direct field dispatch ownership, • You have never personally worked as a field technician or traveled to customer sites for service work, • You have not directly managed dispatch, routing, technician scheduling, and service execution, • You require remote or hybrid work, • You are not located within commuting distance of Irvine, CA, • Your compensation expectations exceed $43.27 per hour About Quest International Quest International has supported healthcare organizations, Fortune 500 companies, and technology innovators for over 40 years. We specialize in medical and industrial display solutions, IT services, field engineering support, and repair and logistics programs that keep critical equipment running. Apply if you have real field technician experience, direct dispatch leadership experience, and the ability to lead field operations with credibility. Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️