Helpline Counselor
17 days ago
Claremont
FT Helpline Counselor \n Pay: $34-$36 hourly \n Location: Claremont (In Person) \n \n Working Hours: Full Time, weekends required, with two (2) weekdays off (to be assigned). AM schedule (7:00am-3:30pm), Evenings (3pm-11:30pm). This schedule is a general guideline and will vary based on need. \n \n About Us \n We are a compassionate organization dedicated to supporting the empowerment journey of diverse Parents, Children and Youth though Evidence-Based Programs that ensure diversity, equity, inclusion, and belonging. We offer a safe space for parents, caregivers and their children and youth to receive emotional support, guidance, and resources to help them navigate personal concerns. \n Learn more about Parents Anonymous®: https://parentsanonymous.org \n Learn more about the CA and National Parent & Youth Helplines: \n https://caparentyouthhelpline.org | https://www.nationalparentyouthhelpline.org \n \n Position Overview \n Parents Anonymous® Inc. is looking for an enthusiastic, caring, and compassionate Helpline Counselor with a Masters Degree in Social work, Marriage and Family Therapy, Psychology, or Counseling and a valid and active registration with the BBS. You will be trained to deliver Parents Anonymous® Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations. \n \n You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California or National Parent & Youth Helpline® . Trained counselors who answer the Helpline utilize Evidence-Based Parents Anonymous® therapeutic processes and engage in empathy, share self-calming and mindfulness techniques, help Parents, Children and Youth of any age build their support system, and connect them to weekly free Parents Anonymous® Groups and other services. We believe that Asking for Help is a Sign of Strength® . Creating a judgment free and safe space with no blaming and shaming is essential to providing Evidence-Based support to address trauma, stress, anxiety, and any crisis or personal issue. If you are passionate about Strengthening Families and care deeply about the well-being of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous® Inc. Parents Anonymous® Inc. provides Clinical Supervision for ACSWs, AMFTs and APCCs upon the completion of successful 90 days of employment. \n \n Key Responsibilities \n\n • Utilize Parents Anonymous® Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/chats on the CA and National Parent and Youth Helpline® and document interactions in the assigned database.\n, • Provide emotional support and locate appropriate resources in response to their issue or concern.\n, • Address crises like suicidal ideation, child and elder abuse and neglect with the support of your assigned supervisor and VP of Clinical Services.\n, • Utilize a caller database to collect and document calls and outcomes.\n, • Document scope of issues and results of calls/text/live chats in database.\n, • Attend all required training and weekly clinical supervision.\n, • Implement all Parents Anonymous ® policies and procedures.\n, • Maintain confidentiality of all services provided.\n, • Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous programs.\n, • Perform other duties as assigned.\n\n \n Qualifications \n\n • Must possess a Master’s Degree in Social Work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school.\n, • Must be fully registered with the Board of Behavioral Sciences with at least 1,000 hours towards your license.\n, • Bilingual in Spanish and English preferred and other languages spoken is a plus.\n, • Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus.\n, • Must have a minimum of 1-2 years working in social services with Parents and/or Youth.\n, • Must have a minimum of 1-2 years of individual or group counseling.\n, • Must have well-developed computer skills.\n, • Patient learner, high intelligence, passionate, open to feedback, and team player\n, • Willingness to be flexible to fulfill the requirements of the position\n, • Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise.\n, • Must embrace the 4 Therapeutic Processes of Parent Anonymous ® including Mutual Support, Parent Leadership, Shared Leadership®, and Personal Growth and Change.\n, • Attend 80 hours of Comprehensive Training In Person\n, • Must have a smartphone\n, • Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus\n, • Must have a valid driver’s license, car insurance, and reliable transportation [to commute to the assigned office (and travel locally for outreach / as needed)]\n, • [Basic / Well-developed] computer skills with proficiency in Microsoft Excel and the Microsoft Office Suite; familiarity with databases or project management software preferred\n, • Strong [analytical,] communication, [community] relationship-building, organizational, and time management skills\n, • Ability to manage multiple tasks, follow written procedures, and meet deadlines consistently\n, • Ability to work independently and as part of a collaborative team in a fast-paced environment.\n, • Ability to handle sensitive information with confidentiality and discretion\n, • Commitment to the Vision, Mission, Goals, and Best Practices of Parents Anonymous® Inc.\n\n