Customer Service Representative (Remote)
8 days ago
$23.47–$26 hourly
Full-time
Allegheny Center, Pittsburgh
Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this crucial role, you will be the first point of contact for our customers, providing them with exceptional support and assistance. Your commitment to delivering outstanding service will play a vital role in maintaining and enhancing customer satisfaction, loyalty, and engagement. As a Customer Service Representative, you will handle inquiries, resolve issues, and educate customers about our products and services. You will work closely with various departments to ensure a seamless experience for our customers and contribute to improving processes based on customer feedback. Responsibilities - Respond promptly to customer inquiries via phone, email, and live chat. - Utilize the company’s customer management software to track and record interactions with customers. - Effectively resolve customer complaints and provide appropriate solutions. - Educate customers about product features, policies, and promotions to enhance their experience. - Collaborate with team members and other departments to resolve complex issues and share customer feedback. - Conduct follow-up calls or emails to ensure complete customer satisfaction and address any additional concerns. - Maintain a high level of product knowledge to assist customers accurately and effectively. Requirements - High school diploma or equivalent; additional education or certifications are a plus. - Proven experience in customer service or related fields, with a minimum of 1 year preferred. - Excellent verbal and written communication skills, with a friendly and professional demeanor. - Strong problem-solving skills and the ability to think critically under pressure. - Proficiency in using computers and customer management software; experience with CRM systems is advantageous. - Ability to work flexible hours, including evenings and weekends as required. - A positive attitude, strong work ethic, and a willingness to learn and adapt in a fast-paced environment.
