FPI Management, Inc.
Affordable Housing Assistant Community Director (REF10358L)
il y a 10 jours
Pomona
Job DescriptionCompany Description Multifamily Property Management Job Description The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s). • Property Name: Serenity Villas, • 158 E Bonita Ave, Pomona, CA 91767, USA, • Full-Time, • Unit Count: 174, • Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties. Pay: $18 - $20 / Hour DUTIES AND RESPONSIBILITIES • Client Relations, • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations, • Communication, • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI, • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems, • Employee Management, • Operate the property in the absence of the Community Director, • Responsible for training and onboarding of new leasing team members, • Leasing/Occupancy, • Maintain occupancy levels as established by owner/budget expectations, • Exhibit professional leasing techniques, • Assist with the completion of the monthly Market Surveys and analysis, • Implement advertising and marketing strategies for the apartment community as needed, • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy, • Ensure that all online marketing sources are updated (e.g., Craigslist) daily, • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority., • Assist with the implementation of resident retention programs, • Ensure the safety, comfort and privacy of all property residents, • Ensure move-in orientation is completed consistently with new residents, • Revenue Management, • Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover, • Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies, • Accurately processing vendor invoices and managing accounting month end, • Reporting and Document Management, • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures, • Responsible for the daily integrity and confidentiality of resident files, • Ensure that documents and reporting systems are maintained, updated, and organized, • Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc., • Assist in budget preparation and delivery, • Risk Management, • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures., • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms., • React calmly and professionally in emergency, emotional and/or stressful situations., • Facility Maintenance, • Assist residents with reporting of maintenance needs., • Document facility and maintenance needs and ensure timely completion., • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor., • Follow up on maintenance requests to promote resident communication and satisfaction., • Other, • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures., • Comply with all Fair Housing Laws and FPI policies and procedures., • Promote a professional image by adhering to FPI Management's Dress Code Policy., • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management., • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.)., • Perform any and all functions as directed by the supervisor, including special project assistance.Qualifications Minimum Requirements: • Must have experience in affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds., • Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management., • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required., • Must be proficient in speaking, reading, and writing in English., • Google Mail (GMail), • Google Drive, • RealPage, • Internet Use, • Basic Computer Skills, • Management, • Customer Service Additional Information ESSENTIAL ATTRIBUTES • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc. EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.