Floating Physical Therapist Aide
2 months ago
Miami
Job Description Role Description & Mission The Floating Patient Experience & Rehabilitation Aide is PT Now's cross-trained utility player-equally comfortable supporting hands-on care in the therapy floor as you are running a smooth front desk. You step into different clinics, learn fast, and keep the day humming. This role embodies Service Before Self, Relentless Integrity, Bold Accountability, Urgency with Impact, and Purpose-Driven Leadership by delivering a first-class patient experience while protecting clinical flow and safety. Mission • Deliver an exceptional patient experience from hello to checkout., • Keep treatment areas prepared, clean, and stocked so sessions start on time and run safely., • Support supervised patient exercises and movement per PT/PTA direction., • Maintain accurate scheduling, intake, and documentation in the EMR to support clinic efficiency., • Patient Service: Warm, professional, and attentive; de-escalates with empathy., • Clinical Support Basics: Safely assist with exercises and positioning under direct supervision., • Front Desk Excellence: Scheduling, confirmations, intake, insurance verification basics, co-pay collection, and receipt handling., • Organization & Cleanliness: High standards for sanitization, stocking, and room turnover., • Tech Proficiency: EMR/scheduling systems, phone systems, basic POS., • Team Player: Jumps in where needed; communicates clearly with therapists and admin., • Detail & Discipline: Follows SOPs exactly; documents accurately. High S / High C with Moderate I • High S: Dependable, steady, patient-oriented., • High C: Accurate, procedure-focused, safety-minded., • Moderate I: Warm, approachable first impression; builds rapport quickly., • On-Time Starts: ≥ 98% of assigned sessions start on time with areas prepped., • Patient Satisfaction (Aide/Front Desk): ≥ 4.8/5 average rating., • Clinic Cleanliness & Safety: 100% pass on monthly internal inspections., • Equipment Turnover: ≤ 2 minutes between patient uses., • Schedule Quality: ≥ 95% weekly fill rate on assigned providers; ≤ 5% no-show/cancel rate via proactive confirmations., • Data Accuracy: ≤ 1% error in demographics, insurance, scheduling, and charge capture hand-offs., • Check-In/Out Time: < 3 minutes average per patient. Patient Support (Clinical Floor) • Escort patients, review any therapist-provided precautions, and assist with setup., • Supervise and cue exercises under direct PT/PTA supervision; ensure safety and encouragement., • Clean/sanitize treatment tables and equipment after each use; follow infection-control SOPs., • Restock linens, gels, bands, and treatment tools; maintain tidy storage., • Greet patients and referral sources warmly; manage check-in/check-out., • Provide clear instructions for forms, intake, and insurance eligibility verification (per SOP)., • Schedule new/follow-up visits; execute confirmations and follow-ups on missed visits., • Collect co-pays and patient balances, issue receipts, and document per policy., • Maintain accurate EMR records and same-day filing of all patient documents., • Relay messages between patients and clinicians; communicate schedule changes promptly., • Participate in daily huddles; surface bottlenecks early and propose solutions., • Travel to assigned clinics; integrate into workflows quickly and respectfully., • Learn local nuances (rooming patterns, equipment locations, opening/closing routines)., • Uphold HIPAA and PT Now privacy standards; follow PT Now communication policy (no PHI via unsecured channels)., • Follow safety, OSHA, and infection-control procedures without exception. Qualifications • 1–2 years in outpatient rehab support and/or medical front desk strongly preferred (will train the right values-aligned candidate)., • EMR/scheduling experience; comfort with phones and basic POS., • Excellent customer service and clear written/verbal communication., • Reliable transportation and willingness to travel between clinics; flexible with assignment length (1 day to 1–6+ months)., • Stand/walk for extended periods; assist with patient mobility., • Full-time; may include early mornings or early evenings based on clinic needs., • Travel between PT Now locations assigned. Job Posted by ApplicantPro