Automotive sales consultant
21 days ago
Flagami, Coral Gables
A Business Development Center (BDC) Sales Representative typically plays a crucial role in the automotive industry, particularly within dealerships. Their primary responsibility is to generate leads and drive sales by engaging with potential customers. Here’s a detailed description of the role: Job Title: BDC Sales Representative Job Description: As a BDC Sales Representative, you will be the first point of contact for potential customers. Your primary goal is to facilitate communication between the dealership and prospective buyers, ensuring a seamless experience. You will utilize various communication channels, including phone calls, emails, and chat, to engage with customers, understand their needs, and guide them through the sales process. Key Responsibilities: 1. Lead Generation: - Respond promptly to customer inquiries via phone, email, and online chat.
- Qualify leads and schedule appointments for sales staff.
- Follow up with potential customers who have shown interest in vehicles. 2. Customer Engagement: - Provide excellent customer service by addressing questions and concerns.
- Build rapport with customers to foster trust and encourage sales.
- Maintain a positive attitude and professional demeanor in all interactions. 3. Sales Support: - Work closely with the sales team to ensure smooth transitions from leads to sales.
- Assist in developing marketing strategies to generate new leads.
- Participate in training sessions to stay updated on product knowledge and sales techniques. 4. Database Management: - Maintain accurate records of customer interactions and follow-ups in the CRM system.
- Analyze data to identify trends and opportunities for improvement in lead conversion. 5. Reporting: - Provide regular updates on lead activity and sales performance to management.
- Track and report on key performance indicators (KPIs) related to lead generation and sales conversions. Qualifications: - High school diploma or equivalent; a college degree in business or a related field is a plus. - Previous experience in sales, customer service, or a related field is preferred. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Proficiency in using CRM software and other computer applications. - A passion for the automotive industry is a plus. Skills: - Excellent verbal and written communication skills. - Strong organizational and time management abilities. - Customer-focused with a problem-solving mindset. - Ability to work independently and as part of a team. - Basic understanding of sales techniques and customer relationship management. Working Conditions: - Primarily office-based, with occasional on-site work at the dealership. - May require evening and weekend hours based on customer availability. The BDC Sales Representative is vital in driving the sales process and enhancing customer satisfaction. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply and join our team!
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