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Job DescriptionJob Description Our client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.Key Responsibilities Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions. Support and promote new technologies across the firm. Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events). Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events. Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues. Install, configure, and maintain firm-standard software and systems. Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication. Maintain office computers, printers, and asset management systems to ensure accuracy and availability. Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets. Support mobile device technologies and remote access tools (Citrix, VPN). Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams. Promote and enforce data security policies and best practices in compliance with information security regulations. Contribute to IT projects, deployments, training, and user adoption of firm technologies. Work beyond scheduled hours as needed; light travel may be required. Required Skills & Proficiencies Advanced knowledge of Microsoft Operating Systems, application installation, and configuration. Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10). Strong experience with Citrix, VPN, and remote access technologies. Expertise in networking technologies, cabling, and data communications. Proficiency in mobile technologies (iOS, iPadOS). Strong understanding of data security, customer service principles, and project management. Excellent problem-solving skills, with the ability to work independently and take ownership of service requests. Qualifications Associates or Bachelors degree preferred, or equivalent work experience. Minimum 3 years of direct customer support experience in software, hardware, and networking. Minimum 3 years of LAN, WAN, and network systems support and management. Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices. Prior experience in a professional services or law firm environment required. We are seeking candidates with strong job longevity and communication skills.

Job Description Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team! Why XRG? Here's a Taste of What We Offer: • Competitive Pay and Annual Bonus: Pay Range: $22.00 - $26.00. Your hard work deserves recognition. We believe in rewarding excellence., • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference., • Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters., • Company-Paid Life Insurance and AD&D: We've got you covered., • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member., • Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program., • Employee Referral Program: Share the joy of being part of the XRG team with others., • Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands and monthly catered lunch., • Wellness Perks: Complimentary soda, water, coffee, fruit, and snacks to keep you fueled throughout the day., • Time Off: Paid vacation, sick time, and eight observed holidays, with an additional floating holiday annually., • Hybrid Work Option: Enjoy the flexibility of a hybrid work arrangement, with the option to work from home one day a week and four days in the office., • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education., • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more! Compensation Range: $22.00-$25.00 /per hour *Range(s) – DOE PURPOSE The IT Support Analyst will be responsible for answering phones, emails, and the support queue from our restaurants needing support with various issues. DUTIES & RESPONSIBILTIES • Act as the IT support liaison between Corporate, POS Vendor, and Restaurants., • Provide remote support for POS and infrastructure including training, configuration, monitoring, and customization, • Assist in both the Root cause and Trend analysis, all while providing Restaurant systems POS support., • Provide full Desktop Support Services for XRG office employees (hardware, software and mobile device), • Perform hardware and software troubleshooting with XRG office employees, • Provide assistance in installation, relocation, and re-installation of equipment for XRG office when required, • Develop and improve documentation to support problem analysis and resolution, • Diagnose and resolve hardware and software issues, including operating systems - Windows and Mac across a range of software applications, • Configure and deploy equipment for new employees, • Troubleshoot and resolve issues with Restaurant hardware and Software, • Diagnose and resolve software and hardware incidents for Restaurants, including but not exclusive to Point of Sale, Payment Devices, Printers and Manager’s desktop, • Strong communication and a desire to grow is a must, • Customer Service Oriented is a must as you will be a point of contact for everything IT, • Proven analytical and problem-solving abilities, • Outstanding interpersonal skills and great team player, • Must be able to work independently with a high degree of self-initiative, • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner, • Ability to work well under pressure and adapt to changes in project priorities, • Must be able to accommodate a flexible work schedule, • Experience with Point of Sale Systems\Hardware a plus, • Proficient in Microsoft Office Suite, Word, and Excel, • Experience in a full service, high volume restaurant or food and beverage multi-unit environment a plus, • Experience using data to guide decisions, • High energy and outgoing personality, • 21+ years of age The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.] • Small to medium office or shared work space The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. • Ability to walk long periods of time, • Ability to stand for long periods of time, • Ability to use hands to handle, control, or feel objects, tools, or controls., • Ability to repeat the same movements for long periods of time, • Ability to understand the speech of another person, • Ability to speak clearly so listeners can understand, • Ability to push and lift to 50 lbs. This job description is a summary of duties, which you as an IT Support Analyst are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Job Description Job Title: IT Analyst Primary Location: Los Angeles, CA (On-Site) Position Type: Direct Hire Overview TalentFish is casting a line for an IT Analyst! This is a first-level IT role responsible for providing technology solutions and support to customers, ensuring smooth daily IT operations, supporting meeting/event technologies, and participating in IT projects and initiatives. The IT Analyst also contributes to advancing organizational effectiveness and exceptional service delivery. What You'll Do • Serve as a technical resource to customers for timely assistance, escalations, and high-quality support., • Facilitate and support meeting technology events and tools (video conferences, presentations, client meetings, special events)., • Collaborate with firm-wide departments to schedule and execute meetings and events., • Answer first-level support calls/emails and provide on-site end-user support., • Install and maintain computer software standards per departmental requirements., • Escalate and resolve software/hardware issues across IT teams., • Maintain office computers and printers for operational availability., • Update and manage the firm's asset management system., • Use call tracking tools to log, update, escalate, and close tickets with complete lifecycle documentation., • Practice call ownership by keeping customers informed until resolution., • Participate in IT initiatives, projects, and deployments; promote training and user adoption., • Support mobile device technologies and remote access tools (Citrix, VPN)., • Coordinate responses to planned service events and critical outages., • Foster and enforce data security best practices in line with firm policies., • Work beyond scheduled hours as necessary; light travel may be required. What You Bring • Proficiency in Technologies:, • Microsoft Operating Systems (installation/configuration)., • Microsoft Office Suite., • ServiceNow, MS Teams., • Remote access architectures (Citrix, VPN)., • Mobile technologies (iOS, iPadOS)., • Networking (LAN/WAN, cabling, communication devices)., • Inter/Intra/Extranet technologies., • Document Management Systems (iManage/Work 10)., • Data security and related applications., • Project management practices., • Education & Experience:, • Associate's or Bachelor's degree preferred (or equivalent work experience)., • 3+ years providing direct IT support (software, hardware, networking)., • 3+ years supporting LAN/WAN and network systems., • 3+ years configuring/installing/maintaining client PC operating systems. This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to: reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!

Job DescriptionJob DescriptionOur client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.Key ResponsibilitiesAct as a first point of contact for customers, providing timely, high-quality technical assistance and solutions.Support and promote new technologies across the firm.Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events).Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues.Install, configure, and maintain firm-standard software and systems.Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication.Maintain office computers, printers, and asset management systems to ensure accuracy and availability.Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets.Support mobile device technologies and remote access tools (Citrix, VPN).Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams.Promote and enforce data security policies and best practices in compliance with information security regulations.Contribute to IT projects, deployments, training, and user adoption of firm technologies.Work beyond scheduled hours as needed; light travel may be required.Required Skills & ProficienciesAdvanced knowledge of Microsoft Operating Systems, application installation, and configuration.Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10).Strong experience with Citrix, VPN, and remote access technologies.Expertise in networking technologies, cabling, and data communications.Proficiency in mobile technologies (iOS, iPadOS).Strong understanding of data security, customer service principles, and project management.Excellent problem-solving skills, with the ability to work independently and take ownership of service requests.QualificationsAssociates or Bachelors degree preferred, or equivalent work experience.Minimum 3 years of direct customer support experience in software, hardware, and networking.Minimum 3 years of LAN, WAN, and network systems support and management.Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.Prior experience in a professional services or law firm environment required.We are seeking candidates with strong job longevity and communication skills.

Job DescriptionJob DescriptionOur client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.Key ResponsibilitiesAct as a first point of contact for customers, providing timely, high-quality technical assistance and solutions.Support and promote new technologies across the firm.Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events).Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues.Install, configure, and maintain firm-standard software and systems.Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication.Maintain office computers, printers, and asset management systems to ensure accuracy and availability.Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets.Support mobile device technologies and remote access tools (Citrix, VPN).Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams.Promote and enforce data security policies and best practices in compliance with information security regulations.Contribute to IT projects, deployments, training, and user adoption of firm technologies.Work beyond scheduled hours as needed; light travel may be required.Required Skills & ProficienciesAdvanced knowledge of Microsoft Operating Systems, application installation, and configuration.Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10).Strong experience with Citrix, VPN, and remote access technologies.Expertise in networking technologies, cabling, and data communications.Proficiency in mobile technologies (iOS, iPadOS).Strong understanding of data security, customer service principles, and project management.Excellent problem-solving skills, with the ability to work independently and take ownership of service requests.QualificationsAssociates or Bachelors degree preferred, or equivalent work experience.Minimum 3 years of direct customer support experience in software, hardware, and networking.Minimum 3 years of LAN, WAN, and network systems support and management.Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.Prior experience in a professional services or law firm environment required.We are seeking candidates with strong job longevity and communication skills.

Job DescriptionSalary: $82,000 - $86,000 base Help Desk Analyst (2nd Shift) Job Description Summary Jeffer Mangels Butler & Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. It is through this focus that our work has a purpose and develops into a passion. We take pride in providing our clients with the results they deserve. If you thrive in an environment where your colleagues' defining characteristics are achievement, adaptability, initiative, professionalism, and resourcefulness, the culture at JMBM will prove rewarding. The Help Desk Analyst will have the appropriate technical expertise to work with all levels of Firm personnel and outside service companies to install, maintain, repair and/or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm's needs. Essential Duties • Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc., • Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification., • Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics., • Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay., • Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives., • Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality., • Communicate effectively with good listening skills and readily identify with the needs of the customer., • Contribute to and update the solutions knowledge base, evaluating and reporting trends., • Maintain knowledge of the Firm's policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies., • Setup and maintain multimedia and video conferencing systems for internal/external meetings. Qualifications • Minimum 1-2 years experience working in a Help Desk or Desktop Support role, • Associate/Bachelor's degree in a related technical field or equivalent work experience, • Microsoft Windows operating systems, Office 365, iManage, Active Directory., • Computer hardware maintenance and repair, • Capacity to lift and move equipment up to 30 lbs. and is required to stoop, kneel, crouch or crawl in confined areas, • Available to work after-hours and overtime as needed, • Participate in the 24x7 weekend IT On-Call program, once out of every five weekends. Position: Non-Exempt Location: Century City. 5 days onsite for the first 90-days, then 4 days per week onsite, 1 day remote thereafter. Hours are from 2:00pm to 10:00pm. Salary: $82k - $86k base Internal Privacy Policy

Job Description The Application Support Analyst will support and optimize our core business applications. This role will be responsible for maintaining, troubleshooting, and improving our ERP platforms – IQMS, Radius and Label Traxx – and their integration through the Celigo (IPaaS) platform into NetSuite Financials. The Application Support Analyst will require a meticulous professional with strong analytical skills, a passion for process improvement and the ability to work cross-functionally with operations, finance, and IT teams. The ideal candidate will bring deep expertise in at least one of the ERP systems and the ability to learn and support other applications used in the printing and packaging industries. Essential JOB DUTIES Essential job functions and duties include, but are not limited to, the following: • Application Support & Administration:, • Serve as the primary contact for troubleshooting and resolving systems issues across IQMS, Radius, Label Traxx, Celigo and NetSuite., • Manage application configuration, setup, and administration, including security roles and user permissions., • Integration & Data Management:, • Collaborate with IT and business stakeholders to manage data migrations, imports, and systems updates., • Ensure accuracy, completeness, and consistency of data across systems., • Monitor and maintain integration between ERP Systems and NetSuite via Celigo., • Process Improvement & Optimization:, • Partner with department leaders to gather requirements for new features, reports, and enhancements., • Document business processes and develop standard operating procedures., • Evaluate current workflows and recommend solutions to improve efficiency and scalability., • Project Management & Change Enablement:, • Support system upgrades, new implementations, and technology rollouts., • Manage vendor relationships, escalate technical issues, and coordinate with external support., • Provide end-user training and change management support., • Reporting & Analytics:, • Build, maintain, and distribute operational and financial reports to key stakeholders., • Ability to think creatively and solve problems in a dynamic and fast-paced environment., • Strong analytical, problem-solving, and strategic thinking skills., • Excellent oral and written communication (Bilingual a plus) and people skills, with the ability to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders., • Proficient computer skills and knowledge applicable to the job (i.e., Microsoft Word, Excel, Power-Point, Internet, email), as well as proficiency in the use of in-house programs and applications., • Proficiency in ERP/financial systems administration and user security management., • Bachelor’s degree in information systems, Computer Science, Business Administration, or related field. (Masters preferred)., • 5+ years of experience in business applications support, systems analysis, or ERP administration., • Hands-on-experience with at least one of the applications: IQMS, Radius, Label Traxx, or NetSuite preferred., • SQL query experience and reporting tool knowledge (e.g., Tableau, Power BI) a plus, • Familiarity with integration platforms (Celigo IPaaS preferred) and data workflows. The essential functions of this job require the employee to perform the following physical activities during work: • Sitting: Majority of the time will be spent sitting at a desk while working on a computer or handling paperwork. Sitting is required for extended periods (e.g., "Must be able to sit for long periods, typically 6-8 hours per day")., • Standing and Walking: Periodic standing and walking may be required (e.g., "Occasional standing and walking within the office to access files, office equipment, or attend meetings")., • Lifting and Carrying: Light lifting may be necessary (e.g., "Must be able to lift and carry office supplies or documents weighing up to 20 pounds")., • Reaching, Bending, and Stooping: Describe any occasional reaching or bending (e.g., "Frequent reaching above and below shoulder level to access files or office supplies; occasional bending and stooping to retrieve items from lower drawers or cabinets")., • Manual Dexterity: Fine motor skills for managing paperwork, using a keyboard, mouse, and other office equipment (e.g., "Frequent use of hands for data entry, typing, and operating office equipment such as printers and copiers")., • Visual Demands: Requirements for reading and computer work (e.g., "Must have sufficient visual acuity to read documents, spreadsheets, and emails on a computer screen for extended periods")., • Hearing and Speech: Communication abilities needed (e.g., "Ability to hear and understand conversations in person or over the phone; clear speech to communicate effectively with colleagues and clients").

Job DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan. SUMMARY We’re looking for a medical, tech-savvy, people-oriented Support Analyst to join our fast-paced, mission-driven team at the intersection of wellness, medicine, and technology. In this role, you’ll serve as the go-to expert helping our clinical and operations teams get the most out of our in-house healthcare platform — a system that integrates EMR, scheduling, CRM, and internal workflows — along with select third-party tools such as Athena and RingCentral. This role is approximately 80% application support and systems troubleshooting for both third-party healthcare tools (like Athena) and our proprietary platform (combining EMR, scheduling, CRM, and internal workflows) and 20% deskside support (hardware, network, devices) with support from 3rd party vendors. You’ll troubleshoot issues, guide teammates through best practices, and help drive confident, effective platform use across the club. The ideal candidate has prior experience in a medical, wellness, or concierge care setting, understands the flow of patient and provider operations, and is either experienced in or eager to grow into application and systems support. Strong customer service and communication skills are essential, along with a curious, problem-solving mindset. RESPONSIBILITIES Application Support (Primary Focus) • Serve as the internal help desk for our proprietary healthcare platform and third-party tools (e.g., Athena), • Know systems and workflows in order to effectively troubleshoot user-level issues (logins, data entry, workflows, permissions) and escalate technical bugs or feature requests to the appropriate engineering or vendor team, • Assist with app configuration, user account setup, and basic permission management, • Train staff (clinicians, coaches, ops, front desk) on app features and updates; create guides or quick references when needed, • Manage and document support tickets, track recurring themes, and help identify opportunities for workflow or UX improvement., • Provide onsite hardware support for Windows laptops, iPads, Apple TVs, MacBooks, and Dell devices, • Troubleshoot connectivity, printing, and device configuration issues, • Support AV systems, cameras, RingCentral VOIP phones, and Meraki switches/APs as needed, • Collaborate with remote IT team or vendors to resolve infrastructure issues, • Maintain a clean and functional tech environment for clinical and administrative teams, • Provide direct deskside support to a diverse group of end-users including doctors, nurses, restaurant staff, personal trainers, therapists, sales, and operational staff., • Provide technical support and maintenance for AV systems, Verkada security cameras, Chief access control systems, and CCTV setups., • Support POS hardware systems and manage Digital Signage system configurations and issues. SKILLS & EXPERIENCE • 3+ years of deskside and application support experience (hardware + software), • Experience working in a healthcare, wellness clinic, or concierge medicine environment, • Familiarity with EMR, scheduling, ticketing systems, and CRM tools, • Comfort working with both Apple and Windows devices, • Understanding of HIPAA compliance requirements and secure handling of PHI, • Strong written and verbal communication skills — able to translate tech language to non-tech users, • Calm under pressure, able to prioritize multiple issues and exceptional follow through, • Comfortable working independently and being proactive in a startup environment, • Exposure to training staff on software tools and writing user-facing documentation, • Experience using ticketing systems or support platforms, • Curiosity about health tech, app development, and improving clinic workflows, • Medical, Dental & Vision Insurance, • 401(k) Retirement Plan, • Complimentary Fitness & Recovery Membership, • Employee Discounts on Additional Services, • A supportive, wellness-focused cultureIf you’re looking for a workplace that values health, happiness, and teamwork — this is the place for you!

Job DescriptionSenior FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology CGS is seeking a Senior FOIA Analyst to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.- Intake incoming requests and prepare FOIA request folders.- Enter request data in the FOIA tracking database.- Draft response letters and other FOIA correspondence.- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.- Coordinate searches for responsive documents and identify duplicate records.- Review program records for responsiveness and offer release determinations.- Ensure released materials do not contain information exempted under the applicable exemptions. Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).- Experience redacting records with trade secrets and confidential commercial information.- Ability to read, write, speak, and understand English.- Ability to work independently.- Excellent oral and written communication skills.- Ability to obtain a government security clearance. Ideally, you will also have:- Prior federal government experience is valued. - Experience with FOIA tools like FOIA EXPRESS.- Experience using SecureRelease.- Active security clearance preferred. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description POSITION PURPOSE AND EXPECTATION: IT Support Engineers are responsible for the delivery of quality Level 2 technical support to Retail Stores, Support Centres and Warehouses. They work largely within their home time zone as part of Lovisa’s global Service Delivery function to support IT services across the organisation. IT Support Engineers are responsible to: • Ensure Lovisa Stores, Support Centres and Distribution Centres are receiving a high standard of IT support in accordance with Global IT policies., • Deliver prompt Level 2 support services to Stores (remote, however physical visits are required at times), Support Centres and Warehouses., • Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC’s and peripherals., • Assist with the setup of new stores from a technical perspective., • Identify and manage IT security concerns., • Assist with providing user training in the use of Lovisa IT solutions., • Liaise with IT equipment and software suppliers to ensure Lovisa is treated with priority regarding Requests, Incidents, Problems and pricing., • Procure IT Hardware and Software within defined IT policies., • Work with Level 3 teams (Infrastructure, Data, Applications) to ensure effective support and escalation management., • Work with the Level 1 – Global Service Desk to ensure effective ticket management and ongoing development of Knowledge Articles., • Manage on-/off-boarding of all regional team members including their equipment and IT access requirements., • Ensure accurate and complete registers of the location of all hardware and software., • Assist other IT teams in resolving incidents occurring throughout the world., • Contribute towards the continuous improvement of all IT services., • Provide occasional Level 1 service support as operational needs arise (eg. during peak periods)., • Be part of a rotating 7-day support roster. Standard hours fall between 8 am-5 pm., • Occasionally work outside normal business hours to support the above., • Perform other duties and special projects (within an individual’s skill and competency level) as required., • Tertiary qualification (or relevant experience to match) in Information Technology or related discipline., • Minimum of 2 years experience in a similar role., • Awareness or certification in ITIL Foundations, and a good understanding of IT Service Management concepts., • Experience with Microsoft and Cisco administration tools., • Good written and verbal communication skills., • Technical problem-solving skills., • Demonstrates customer service skills and an ability to work with teams of varying levels., • Proactive and can-do attitude., • (Desirable) Experience with Point-of-Sale (POS) systems in retail operations., • (Desirable) Practical experience with Mobile Device Management (MDM) tools., • Ensure punctuality, quality and accuracy of all Tickets in our Service Management tool., • Ensure reports are submitted in a timely manner to meet required deadlines., • Ensure adherence to company policies and procedures, while continually keeping abreast of changes as they occur., • Contribute positively and energetically to operational priorities, group meetings and company events., • Provide an example for others to follow., • Participate in projects to improve the operation of the division/company., • Have a positive, can-do attitude, whilst listening, challenging and directing., • Support call response and resolution times., • Deployment times., • Escalation avoidance., • Ownership of issues/incidents/requests., • Ticket management., • Organisational understanding., • Flexibility., • Teamwork., • Customer service., • Negotiation., • Initiative., • Attention to detail., • Problem-solving ability., • Open and honest communication.

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. As a Service Desk Analyst, you are responsible for investigating the client’s issues by analyzing the symptoms, finding the root cause, resolving level 1 issues, while maintaining client communications through the process. Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager. 1 shift 8am-5pm EST, I shift for 11am-8pm EST and 1 shift from 1pm-10pm EST This is a 100 % Remote position- will require participation with general support, answering inbound phone calls and chats quickly, ensuring our procedures are scripts are delivered consistently. Candidates will need to participate working rotating holidays. Key Responsibilities • Answering inbound phone calls in a call center environment and inbound chats quickly, ensuring our procedures are scripts are delivered consistently, • Identify clients, collecting relevant information concerning requests and issues and create support tickets accurately, • Assist clients’ requests and deliver basic/advance technical support, • Provide friendly and helpful customer service as a first point of contact, • Must have excellent verbal/written communication skills, as well as the ability to multi-task, • Ability to work under pressure, organize and prioritize tasks based on ITIL priority matrix, • Ability to meet individual KPI’s such as a 15-minute average talk time, tickets closed, utilization, and first call resolution, • Other duties as assigned by management Skills, Knowledge & Expertise • 2+ years’ experience in a structured IT Support environment (10+ team), • 3+ years’ experience in Customer Service roles, can be outside of IT, • 1+ CompTIA certifications a must, • Expert level knowledge of networking, computing, peripherals, business applications like Quickbooks, Office, SAGE, etc., • Experience with remote support tools and network diagnostic tools, • STRONG ability to multi task and thrive in a fast paced environment

Job Description DESKTOP ANALYST HIGHLIGHTS Location: Los Angeles, CA Schedule: 8:30am – 4:30pm Position Type: Direct hire Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder ONLY Depending on experience withing the 80k to low 90 k range. Looking for a Team player, 3 to 6 years in IT, independent but follows direction and guidance given, eager to learn and grow etc. Mainly personality and skillset are the two traits I’m heavily conscious of. Overview: The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance and support. In addition, Analysts will handle assigned project work, research issues, moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service. Responsibilities: • Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software., • Troubleshoot client-side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet)., • Configure and troubleshoot both HP network class and local printers., • Perform interoffice computer equipment moves and new employee setups., • Troubleshoot remote access issues both software and hardware., • Setup and troubleshoot various Smartphone devices., • Research and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable., • Monitor Desktop ticket queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm’s service level agreement., • Clearly document each case in the ticket management software, annotate all updates and properly document a final resolution., • Perform audio-visual setups including video conferencing, LCD projectors, laptops and live web cast configurations to ensure meetings launch/start successfully by working closely with the AV and local Conference Service teams., • Maintain and document inventory and supply needs including monitors, keyboards, mice and other peripherals., • Coordinate with Operation group on all equipment moves, relocations and setups., • Assume additional responsibilities as requested., • This role requires regular (100%) in office presence. Qualifications: • Bachelor’s degree preferred., • 5+ years of desktop experience in a professional services environment; Law Firm experience preferred., • Excellent computer skills, including proficiency in using Windows 11, Active Directory, O365, iManage, Intune Company Portal, Microsoft Authenticator, System Center Endpoint Protection, Citrix, VPN. Hardware includes desktops, laptops, Smartphones, HP printers and scanners., • Ability to quickly get up to speed and master new applications and software is critical., • Exceptional hardware and software problem-solving and analytical abilities., • Demonstrated proficiency with rollouts, migrations and upgrades are required., • Possess excellent written and verbal communication skills., • Strong organizational and administrative skills., • Excellent attention to detail and ability to execute through to completion., • Creative problem-solving skills, reasoning ability, and logical thought process., • Ability to work under pressure, prioritize competing demands, and meet various deadlines., • Demonstrated ability to professionally interact and collaborate with colleagues at all levels., • Ability to work independently and as part of a team., • Outstanding sense of customer service., • Enthusiastic, proactive, and positive attitude., • Must be self-motivated to produce quality work., • High level of integrity and honesty., • Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training. What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

Job Description Desktop Analyst HIGHLIGHTS Location: Los Angeles, CA Schedule: 8:30am – 4:00pm Position Type: Direct hire Salary: $80K - $90K Residency Status: US Citizen or Green Card Holder ONLY Our client is looking for a Desktop Analyst to join their team! Overview: The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance and support. In addition, Analysts will handle assigned project work, research issues, moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service. Responsibilities: • Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software., • Troubleshoot client-side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet)., • Configure and troubleshoot both HP network class and local printers., • Perform interoffice computer equipment moves and new employee setups., • Troubleshoot remote access issues both software and hardware., • Setup and troubleshoot various Smartphone devices., • Research and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable., • Monitor Desktop ticket queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm’s service level agreement., • Clearly document each case in the ticket management software, annotate all updates and properly document a final resolution., • Perform audio-visual setups including video conferencing, LCD projectors, laptops and live web cast configurations to ensure meetings launch/start successfully by working closely with the AV and local Conference Service teams., • Maintain and document inventory and supply needs including monitors, keyboards, mice and other peripherals., • Coordinate with Operation group on all equipment moves, relocations and setups., • Assume additional responsibilities as requested., • This role requires regular (100%) in office presence. Qualifications: • Bachelor’s degree preferred., • 5+ years of desktop experience in a professional services environment; Law Firm experience preferred., • Excellent computer skills, including proficiency in using Windows 11, Active Directory, O365, iManage, Intune Company Portal, Microsoft Authenticator, System Center Endpoint Protection, Citrix, VPN. Hardware includes desktops, laptops, Smartphones, HP printers and scanners., • Ability to quickly get up to speed and master new applications and software is critical., • Exceptional hardware and software problem-solving and analytical abilities., • Demonstrated proficiency with rollouts, migrations and upgrades are required., • Possess excellent written and verbal communication skills., • Strong organizational and administrative skills., • Excellent attention to detail and ability to execute through to completion., • Creative problem-solving skills, reasoning ability, and logical thought process., • Ability to work under pressure, prioritize competing demands, and meet various deadlines., • Demonstrated ability to professionally interact and collaborate with colleagues at all levels., • Ability to work independently and as part of a team., • Outstanding sense of customer service., • Enthusiastic, proactive, and positive attitude., • Must be self-motivated to produce quality work., • High level of integrity and honesty., • Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training., • Flexibility to work overtime when necessary. "We are GTN – The Go To Network" Company DescriptionWho We Are GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies. What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value