Support analyst jobs in Los Angeles, California - Page 13Create job alerts

The Los Angeles, CA office of Lewis Brisbois, a full-service AmLaw 100 firm, is seeking a Practice Support Analyst to support the firm's litigation and eDiscovery departments. A bachelor's degree is preferred, along with 5 years as a Litigation Support Analyst or Trial Technician; a paralegal certif

The International Mail Support Analyst supports Inspection Service international mail control and security related programs, including, but not limited to, import/export controls and interdictions of foreign lotteries, counterfeit US Postal Money Orders, and mail containing short paid/invalid postag

Our client seeks a Business Analyst to support project initiation, estimation, and delivery across the full project lifecycle.The role will facilitate requirements, governance, performance reporting, and stakeholder communication while maintaining project plans, schedules, risks, and financials.The

Job Description Great opportunity for recent grads looking to launch a career in systems, operations, or infrastructure projects. Apply today! Birdi Systems, Inc. (BSI) is seeking a motivated and adaptable Systems & Operations Analyst to support the delivery and optimization of technology-driven infrastructure projects. This is an excellent opportunity for a recent graduate or early-career professional looking to build experience at the intersection of systems engineering, operations, and project delivery. In this role, you will work closely with engineering, operations, and project teams to support system implementation, analyze operational workflows, and help ensure projects are delivered efficiently and effectively. You’ll gain hands-on exposure to real-world systems, contribute to process improvements, and play a key role in supporting field and project operations. Key Responsibilities: · Support systems implementation and operations across design/build, retrofit, and upgrade projects · Assist with requirements gathering, stakeholder interviews, and documentation of operational needs · Conduct site visits and assessments to evaluate system performance and operational workflows · Help analyze and improve business processes, system utilization, and operational efficiency · Assist in the configuration and deployment of low-voltage, communications, and security systems · Support testing and commissioning activities (e.g., FAT, SAT, UAT) · Troubleshoot system and operational issues, escalating as needed · Prepare reports, dashboards, and presentations for internal teams and clients · Collaborate across engineering, construction, and project management teams · Contribute to the development and standardization of client operations and system procedures Basic Qualifications: · Bachelor’s degree in a STEM-related field (Engineering, Computer Science, Information Systems, Mathematics, Physics, or similar) or equivalent practical experience · 0–2 years of relevant experience (internships, academic projects, or entry-level roles welcome) · Strong analytical and problem-solving skills with a willingness to learn new technologies · Effective written and verbal communication skills · Proficiency in Microsoft Office (Excel, Word, PowerPoint) · Ability to interpret technical documentation (or willingness to learn) · Valid driver’s license and willingness to travel locally for site visits Preferred Qualifications: · Degree in Engineering (Civil, Electrical, Mechanical, Industrial, or related) · Exposure to infrastructure, construction, or design/build environments · Familiarity with low-voltage systems, telecommunications, or security systems · Experience with tools such as AutoCAD, Revit, Bluebeam, Procore, or similar · Understanding of project lifecycle processes, risk assessment, or workflow optimization · Exposure to system testing and commissioning processes (FAT, SAT, UAT) · Interest in aviation, transportation, or federal infrastructure projects · Entry-level certifications (EIT, CAPM, or similar) What You’ll Gain: · Hands-on experience supporting large-scale infrastructure and airport projects · Exposure to systems integration and multidisciplinary engineering environments · Direct mentorship from experienced engineers and project leaders · Opportunities for career growth, certifications, and advancement into engineering, operations, or project management roles Work Environment: · Hybrid of office and field/site work · Fast-paced, collaborative team environment · Occasional evening or weekend work during critical project phases Company DescriptionBirdi Systems, Inc. (BSI) is an award-winning, full-service systems engineering consulting and contracting firm based in Los Angeles, California. We specialize in providing technology solutions for major airports and transportation entities across the United States, with office locations in California, Colorado, Florida, and Washington, D.C.Birdi Systems, Inc. (BSI) is an award-winning, full-service systems engineering consulting and contracting firm based in Los Angeles, California. We specialize in providing technology solutions for major airports and transportation entities across the United States, with office locations in California, Colorado, Florida, and Washington, D.C.

Job Description We are looking for a knowledgeable Environmental Analyst/Planner to spearhead our new Environmental Planning division. In this role, you will lead the preparation of environmental compliance documents, focusing primarily on Initial Studies, Categorical Exemptions, and Mitigated Negative Declarations (MNDs) for our land development projects. This position offers the chance to establish a new service line within a stable, growing firm, with the potential to expand into full Environmental Impact Reports (EIRs) in the future. Your primary responsibilities will include preparing, reviewing, and managing CEQA documentation, specifically Initial Studies and MNDs. You will conduct environmental research and analysis to support project entitlements and coordinate with technical subconsultants for biology, cultural resources, noise, and air quality as needed. You will work closely with our internal engineering and planning teams to ensure environmental constraints are integrated into project designs early in the process, and you will liaise with lead agencies like LA County and the City of Santa Clarita to facilitate the environmental review and public circulation process. Requirements for this position include a Bachelor's degree in Environmental Studies, Urban Planning, Geography, or a related field, and a minimum of 5 to 8 years of direct experience preparing CEQA documentation in California. You must have a strong understanding of the CEQA process, particularly regarding MNDs and Initial Studies, along with excellent technical writing, research, and analytical skills. The ability to manage multiple projects simultaneously, meet strict deadlines, and act as a self-starter with the ambition to build and manage a new department is required. Company DescriptionFounded in 1959, Sikand Engineering Associates is a premier civil engineering, land surveying, and planning firm based in Southern California. With over 65 years of continuous service, we specialize in delivering comprehensive land development solutions for residential, commercial, and public infrastructure projects. We pride ourselves on our integrated approach, deep regulatory expertise, and senior-level continuity, ensuring our principals remain actively engaged from design through construction.Founded in 1959, Sikand Engineering Associates is a premier civil engineering, land surveying, and planning firm based in Southern California. With over 65 years of continuous service, we specialize in delivering comprehensive land development solutions for residential, commercial, and public infrastructure projects. We pride ourselves on our integrated approach, deep regulatory expertise, and senior-level continuity, ensuring our principals remain actively engaged from design through construction.

Job Description WHY DIAMOND GAME? When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards. As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward. Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game. Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco. Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America. Our Core Values are: Collaboration; Innovation; Integrity; Growth; and Have Fun! Position Summary The IT Help Desk / Junior Systems Administrator provides frontline technical support and assists with junior-level system administration and business analysis tasks for Diamond Game end users. Responsibilities include setting up, configuring, deploying, and supporting Windows-based laptops and desktop systems, as well as installing, configuring, and troubleshooting desktop applications, particularly the Microsoft Office suite. The role also supports mobile device provisioning, configuration, and management as part of daily IT support operations. In addition to help desk responsibilities, the position offers opportunities to develop system administration and business analysis skills, with training and mentorship provided to support growth into assigned duties as a System Administrator and Business Analyst. Essential Duties and Responsibilities • Provide Tier 1 support for desktops, laptops, and software applications., • Work closely with System Administrators and other IT/TS Team staff in the timely resolution of end-user application and hardware issues., • Document support activities in the Autotask help desk tracking system. Prepare Biweekly Status reporting., • Provide maintenance of mobile phones and broadband devices, and plans to include, but not limited to, inventory management, vendor communications, and billing reconciliation., • May require on-call support or work outside of normal business hours., • Assist with projects and miscellaneous tasks as assigned by management., • Junior System Administrator and Junior Business Analyst assigned tasks., • Willingness and ability to complete technical training to implement/maintain legacy and new state-of-the-art IT solutions., • Consistently demonstrate the ability to practice Diamond Game's core values and apply them., • Perform other tasks and duties as needed and/or requested by management. Education & Experience Requirements • Bachelor's degree or equivalent (A+, Networking, and Microsoft MCP certification) required., • At least 1+ years' experience in a help desk support role or a new college graduate with an IT-related degree, • Office 365 experience, Exchange 2016, and Active Directory experience required., • Working knowledge of the TCP/IP protocol suite, Firewalls, and the OSI model., • Working knowledge of data transmission protocols and endpoints (FTP, SFTP, TLS, SSL, SSH)., • Strong familiarity with Windows and Linux operating systems (both workstations & servers)., • Solid knowledge of imaging/troubleshooting Dell/HP laptops a plus., • Junior System Administrator experience (including VMware, Hyper-V) preferred., • Business Analyst experience (including SharePoint, Navision ERP) preferred., • Ability to write and debug scripting languages (i.e. Bash, PowerShell, Python) preferred. Knowledge and Abilities Requirements • Strong written and verbal communication skills., • Strong documentation skills using tools (i.e., Visio, Word, PowerPoint)., • Strong analytical, problem-solving, and remote/virtual troubleshooting skills., • Strong organizational and multi-tasking skills., • Ability to effectively manage an unpredictable workload and meet established deadlines., • Proficient in imaging and deploying user devices (laptops, desktops, cellphones, etc.). Regulatory Requirements • Employment dependent on successfully passing a regulatory background and credit check., • Employees may also be subject to additional periodic background checks as needed and/or required by Diamond Game and/or Diamond Game customers. Benefits • Medical, Dental, Vision, • 401k with company match, • Profit Sharing, • Paid Vacation, • Employee Referral Program, • Employee Assistance Program We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test). Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Job Description Aramco Imports, Inc. is a leading distributor committed to operational excellence, innovation, and continuous improvement. As we modernize our technology systems, we are seeking an experienced IT Systems Analyst to design and optimize system architecture, lead automation initiatives, and support our long-term IT strategy. Position Overview The IT Systems Analyst is an exempt-level technical role responsible for designing, developing, and enhancing business systems, including SAP Business One, SQL-based reporting structures, and AI-enabled process automation. This position requires advanced analytical abilities, independent judgment, and high-level systems expertise. Responsibilities Systems Analysis & Architecture: • Design, customize, and optimize SAP Business One system architecture, workflows, user-defined fields, and integrations., • Analyze business requirements and translate them into technical specifications and system enhancements., • Develop custom scripts, tools, and integrations using SQL, Python, PowerShell, or similar languages., • Build automation solutions and AI-driven workflows to reduce manual tasks and improve operational efficiency., • Architect and manage SQL databases, stored procedures, views, and data pipelines., • Develop advanced automated reports and dashboards using SQL, Crystal Reports, Power BI, or similar tools., • Advise management on technology roadmaps, system improvements, and emerging AI tools., • Evaluate new technologies and lead implementations that align with business goals., • Minimum 5 years in systems analysis, software development, or IT architecture., • Advanced experience with SAP Business One (configuration, customization, integrations)., • Strong proficiency in SQL (querying, optimization, stored procedures)., • Experience with AI tools, automation software, or machine-learning-assisted workflows., • Ability to design and implement technical solutions with minimal supervision., • Strong analytical skills and independent decision-making capability., • Experience in distribution, wholesale, or import/export environments preferred

Job Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP. If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you’ll fit right in. This role is ideal for someone who wants a steady career in IT support—not someone looking to “use this job as a launchpad into DevOps or cybersecurity within a year.” We invest in people who want to grow inside the MSP world and provide long-term value to our clients. What You’ll Do You’ll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments. You will: • Answer and document support requests through our ticketing system, • Troubleshoot Level 1 issues across Windows, macOS, and Linux, • Close 10 to 15 tickets per day, • Provide friendly, clear communication to clients of all technical backgrounds, • Set up, configure, and maintain workstations, printers, and peripherals, • Perform updates, upgrades, and basic system maintenance, • Assist with onboarding and offboarding tasks, • Follow step-by-step procedures and escalate when needed, • Participate in an on-call rotation, • Travel to client sites when necessary (mileage reimbursed), • Keep accurate notes, documentation, and inventory records You’ll work closely with our senior technicians and have clear processes to follow, so you’re never guessing or alone. What We’re Looking For We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities. The right person: • Is personable, patient, and communicates clearly, • Completes tasks fully—no excuses, no loose ends, • Manages their time well and keeps clients informed, • Stays calm under pressure and handles difficult situations professionally, • Follows established procedures and respects escalation paths, • Learns steadily without needing to chase cloud, DevOps, or security specialties, • Wants a stable, long-term role in technical support, • Enjoys troubleshooting and helping people If you are the type of person who takes pride in doing things correctly and consistently, this is your environment. Who This Role Is NOT For This is where we repel the bad fits on purpose. Do not apply if: • You’re looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles, • You need constant novelty or dislike structure, • You prefer working alone without client interaction, • You struggle with documentation or staying organized, • You want to rewrite processes instead of following them, • You’re uncomfortable with on-call rotations, • You’re not planning to stay at least 2–3 years We invest heavily in training, so we only hire people who want to grow with us. Why Join Alcala Consulting • Stable, established MSP with a 27-year track record, • Supportive team environment—not cutthroat, not chaotic, • Training and growth within the MSP skill set, • Exposure to a variety of industries and real-world systems, • A place where reliability and professionalism are valued, • Clear processes, clear expectations, and no drama Our best people stay because they enjoy the work, the clients, the team, and the culture. If that sounds like you, we’d like to meet you. Requirements Skills and ExperienceRequired • 1–3 years of technical support experience in a help desk with service level agreements, • Experience supporting Windows and macOS (Linux basics a plus), • Working knowledge of Microsoft 365 and basic administration, • Adding and removing users in Active Directory, • Updating group policy objects, • Understanding of networking fundamentals (DNS, DHCP, IP addressing), • Troubleshooting network connectivity issues on workstations, • Ability to diagnose common hardware and software issues, • Strong customer service skills, • Clear written and verbal communication, • Ability to lift up to 60 lbs and travel to client sites, • Valid driver’s license and reliable transportation, • CompTIA A+, Network+, or equivalent, • Exposure to supporting printers, scanners, and office hardware Benefits Paid time off, 401K match, paid group medical, dental, vision, and life insurance.

Job Description POSITION PURPOSE AND EXPECTATION: IT Support Engineers are responsible for the delivery of quality Level 2 technical support to Retail Stores, Support Centres and Warehouses. They work largely within their home time zone as part of Lovisa’s global Service Delivery function to support IT services across the organisation. IT Support Engineers are responsible to: * Ensure Lovisa Stores, Support Centres and Distribution Centres are receiving a high standard of IT support in accordance with Global IT policies. * Deliver prompt Level 2 support services to Stores (remote, however physical visits are required at times), Support Centres and Warehouses. * Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC’s and peripherals. * Assist with the setup of new stores from a technical perspective. * Identify and manage IT security concerns. * Assist with providing user training in the use of Lovisa IT solutions. * Liaise with IT equipment and software suppliers to ensure Lovisa is treated with priority regarding Requests, Incidents, Problems and pricing. * Procure IT Hardware and Software within defined IT policies. * Work with Level 3 teams (Infrastructure, Data, Applications) to ensure effective support and escalation management. * Work with the Level 1 – Global Service Desk to ensure effective ticket management and ongoing development of Knowledge Articles. * Manage on-/off-boarding of all regional team members including their equipment and IT access requirements. * Ensure accurate and complete registers of the location of all hardware and software. * Assist other IT teams in resolving incidents occurring throughout the world. * Contribute towards the continuous improvement of all IT services. * Provide occasional Level 1 service support as operational needs arise (eg. during peak periods). * Be part of a rotating 7-day support roster. Standard hours fall between 8 am-5 pm. * Occasionally work outside normal business hours to support the above. * Perform other duties and special projects (within an individual’s skill and competency level) as required. * Be available to assist with Priority 1 incidents as required. Required skills and attributes: * Tertiary qualification (or relevant experience to match) in Information Technology or related discipline. * Minimum of 2 years experience in a similar role. * Awareness or certification in ITIL Foundations, and a good understanding of IT Service Management concepts. * Experience with Microsoft and Cisco administration tools. * Good written and verbal communication skills. * Technical problem-solving skills. * Demonstrates customer service skills and an ability to work with teams of varying levels. * Proactive and can-do attitude. * (Desirable) Experience with Point-of-Sale (POS) systems in retail operations. * (Desirable) Practical experience with Mobile Device Management (MDM) tools. * (Desirable) Experience working in Projects. Administration: * Ensure punctuality, quality and accuracy of all Tickets in our Service Management tool. * Ensure reports are submitted in a timely manner to meet required deadlines. * Ensure adherence to company policies and procedures, while continually keeping abreast of changes as they occur. * Ensure annual leave does not impact key retail trading periods for Lovisa. Contribution to the Group: * Contribute positively and energetically to operational priorities, group meetings and company events. * Provide an example for others to follow. * Participate in projects to improve the operation of the division/company. * Have a positive, can-do attitude, whilst listening, challenging and directing. * Coachable in all aspects, flexible and proactive in style. Performance Measures: * Support call response and resolution times. * Deployment times. * Escalation avoidance. * Ownership of issues/incidents/requests. * Ticket management. * Customer feedback. Core Lovisa Competencies: * Organisational understanding. * Flexibility. * Teamwork. * Customer service. * Negotiation. * Initiative. * Attention to detail. * Problem-solving ability. * Open and honest communication.

Job Description Location: Rosemead, CA (Hybrid – Tuesday and Wednesday). General Summary: The Project Analyst supports the delivery of Information Technology (IT) and Operational Technology (OT) projects within a utility environment. This role partners with Project Managers, engineering teams, operations, cybersecurity, and vendors to support planning, execution, tracking, and reporting across initiatives that enable grid operations, enterprise systems, and field technologies. The Project Analyst plays a key role in ensuring projects follow utility governance, security standards, and regulatory requirements while meeting schedule, cost, and quality objectives. Responsibilities: Project Planning & Coordination • Support planning activities for IT/OT projects, including scope definition, schedules, milestones, and dependencies., • Coordinate project tasks across IT, OT, engineering, operations, cybersecurity, and vendor teams., • Maintain project schedules and dashboards; monitor progress against approved baselines., • Track project financials, including budgets, forecasts, accruals, and invoices., • Develop and maintain project documentation such as charters, work plans, risk and issue logs, change requests, and decision logs., • Prepare weekly, monthly, and executive-level status reports., • Identify, log, and monitor project risks and issues; assist with mitigation planning and escalation., • Support change control processes, including impact analysis and approval workflows., • Act as a coordination point between business stakeholders, IT/OT teams, and third-party vendors., • Support meeting facilitation, including agendas, materials, and meeting minutes., • Support adherence to SDLC, IT/OT governance frameworks, and utility policies., • Assist with cybersecurity, NERC, and regulatory documentation and review processes (as applicable)., • Support audit readiness and evidence collection for project activities. Requirements Required Qualifications: • Bachelor’s degree in Business, Information Systems, Engineering, or a related field., • 2–5 years of experience supporting IT, OT, or technology-driven projects., • Experience working in structured or regulated environments., • Familiarity with project management methodologies (Waterfall, Agile, or hybrid)., • Proficiency with project and collaboration tools (e.g., MS Project, Smartsheet, Jira, SharePoint)., • Strong organizational, analytical, and documentation skills., • Experience in a utility, energy, or critical infrastructure environment., • Exposure to OT systems such as SCADA, ADMS, OMS, AMI, or field/telecom technologies., • Understanding of IT/OT cybersecurity considerations., • Experience supporting vendor-led implementations. The salary range for this role is $60,000 – $70,000. This range is only applicable for jobs to be performed in San Diego, CA. This is the lowest to highest pay scale we reasonably expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs Apply at our ATS using the following link Company DescriptionEstablished in 2009, 4Liberty is a certified Woman-Owned Business Enterprise (WBE) based in San Diego, California. We are a leading consultancy specializing in technical and professional services, dedicated to assisting utilities in navigating the energy transition and modernizing the grid to meet government mandates and sustainability goals. With a diverse and dedicated team of professionals, we work with utility, commercial and government clients to modernize and build resiliency across critical infrastructure, providing turnkey PMO services for large scale programs to diverse clients across the United States and Canada. At 4Liberty, we believe in work that goes beyond the ordinary, where each team member's contribution is valued. If you are seeking a fulfilling career in an environment that fosters collaboration and excellence, your search ends here.Established in 2009, 4Liberty is a certified Woman-Owned Business Enterprise (WBE) based in San Diego, California. We are a leading consultancy specializing in technical and professional services, dedicated to assisting utilities in navigating the energy transition and modernizing the grid to meet government mandates and sustainability goals.\r\n\r\nWith a diverse and dedicated team of professionals, we work with utility, commercial and government clients to modernize and build resiliency across critical infrastructure, providing turnkey PMO services for large scale programs to diverse clients across the United States and Canada.\r\n\r\nAt 4Liberty, we believe in work that goes beyond the ordinary, where each team member's contribution is valued. If you are seeking a fulfilling career in an environment that fosters collaboration and excellence, your search ends here.

Job Description About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. The Role: We are seeking a Senior Technical Project Manager / Business Analyst for a part-time, project-based engagement supporting a payroll-focused initiative. This role sits at the intersection of business analysis and project delivery, requiring strong documentation skills, stakeholder communication, and the ability to translate business processes into clear, build-ready requirements. The ideal candidate is highly organized, detail-oriented, and comfortable working alongside both business stakeholders and technical teams, including engineers and AI architects. Engagement Details: • 20 hours per week, • Contract (external), • May 5 – September 12, 2026 (19 weeks), • Capture and document current-state payroll workflows, translating SME knowledge into clear, build-ready requirements, • Define and document variance threshold rules and checklist logic in collaboration with internal payroll stakeholders, • Develop functional and technical requirements for:, • Variance Detection, • Checklist Validation and Case Management, • Track project progress, maintain status reporting, and communicate updates to executive stakeholders, • Coordinate UAT efforts and support pilot close activities, • Strong business analysis experience including requirements gathering, process documentation, and use case definition, • Project management experience including milestone tracking, risk logging, and stakeholder communication, • Experience within payroll, HR, or PEO environments Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

Job Description Job title: Tech Ops - IT Analyst / Los Angeles, California Our Company We’re more than just a workplace — we’re a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you’re just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire. We’re committed to designing jobs that are sustainable, flexible, and aligned with your strengths — because we know that when work works for people, people do their best work. Visit our Careers Portal to explore our culture, benefits, and current opportunities. You’ll find stories from our people and insights into how we work. A brief summary As a key member of the Gravity Media production team, the Tech Ops - IT Analystfle supports engineering teams through hands-on deployment troubleshooting, and maintenance of network equipment, IT systems, IPTV networks, and broadcast production technology. This role includes on-site support for both regional and global events, with travel (domestic and international) required for roadshows—sometimes up to four weeks at a time. The ideal candidate is a strong problem-solver who enjoys working in fast-paced environments, provides excellent customer support, and follows structured Problem and Change Management processes to maintain reliable systems and infrastructure. What you’ll be responsible for • Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware., • Assist with activities to triage and escalate system or network outages to reduce downtime., • Understand and execute change management activities in a high availability environment., • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value., • Effectively manage and oversee IT asset inventories., • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions., • Update and maintain documentation, • Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts. This role is for you if BASIC QUALIFICATIONS • High school or equivalent diploma, • 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience, • 1-2 years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience, • 1-2 years of troubleshooting in a multi-user high availability environment experience, • 1-2 years of PC repair, troubleshooting, deployment experience, • Experience in customer-facing roles, • Structured cabling experience working with copper and fiber, • Can travel to local sites up to 50% of the time, • Ability to interface professionally with customer executives and employees., • Ability to see problems through to resolution and communicate progress and results to customers., • High degree of autonomy and ability to self-manage is required., • Physically capable of picking up and moving computer/broadcast/network hardware PREFERRED QUALIFICATIONS • Bachelor's degree, • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications, • 1+ years of scripting language, or 6+ months of system administration experience, • Experience supporting IT, broadcast production, or Audio-Visual systems at live events, conventions, conferences, or relevant gatherings

Job DescriptionDescription: COMPANY DESCRIPTION: Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. POSITION SUMMARY: The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of hardware and software issues for the purpose of improving user and departmental productivity, security, efficiency, and connectivity. Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set up desktops, telephone, and related electronic equipment, as needed. CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. ESSENTIAL FUNCTIONS: Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set-up desktop, telephone, and related electronic equipment, as needed. • Provide IT Helpdesk support and manage requests workflow., • Administer and maintain staff ID badge system and door access control system., • Configure/install/troubleshoot Unifi switches., • Perform software and hardware installation, maintenance, and upgrades., • Purchase IT related items, as needed., • Administer telephone system including phone / voicemail / fax adds, moves, and changes., • Assist in maintaining Active Directory and Office 365 including creation of new user accounts and user groups., • Monitor desktop Antivirus system., • Provide training for the various software and hardware products used., • Install, diagnose, maintain, and troubleshoot network and telephone cabling., • Travel to Sylmar, South Central Los Angeles, Covina, Whittier, and Torrance locations to meet accountabilities, as required., • Conduct tasks and projects assigned by the Director of Technology., • Commitment to URM mission, vision, and core values. In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. • Required manual dexterity for occasionally reaching and lifting small objects, and operating office equipment. In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. • The office is clean, orderly, properly lit, and ventilated., • Noise levels are considered low to moderate. Requirements: EXPERIENCE, EDUCATION AND LICENSURES: • High school diploma or equivalency., • Two years prior related experience., • A+ and/or NET+ certification (or demonstrated equivalent skills)., • Ability to communicate both orally and in writing., • Good working knowledge of Windows 11, Server 2012/2016, RingCentral UCaaS, IBM MaaS, and Microsoft 365., • Good working knowledge of Microsoft Office products., • Good organizational and project management skills., • Ability to solve practical problems and conduct responsibilities under minimal supervision., • Strong customer, quality, and results focus., • Ability to interact effectively at all levels and across diverse cultures., • Ability to be an effective team member., • Ability to adapt as the external environment and organization evolves. #ZR Company DescriptionURM is a 501(c)(3) nonprofit organization that was established in 1891. Today, we are one of the largest rescue missions of our kind in the United States, and the oldest in Los Angeles. For over 130 years, people with feelings of distress and despair have been coming to Union Rescue Mission seeking help. URM is committed to life-transforming ministry through the power of the Gospel of Jesus Christ as demonstrated in these core values.URM is a 501(c)(3) nonprofit organization that was established in 1891. Today, we are one of the largest rescue missions of our kind in the United States, and the oldest in Los Angeles. For over 130 years, people with feelings of distress and despair have been coming to Union Rescue Mission seeking help. URM is committed to life-transforming ministry through the power of the Gospel of Jesus Christ as demonstrated in these core values.

Job Description About the Role Our Client is seeking an HR Analyst based in Torrance, CA. The HR Analyst will prepare and maintain HR KPI and analytic reporting to support business reviews, HRIS initiatives, payroll and compensation analysis, and cross-functional data requests. Location: Torrance, CA. Salary range: $55,000-$70,000. Requirements Responsibilities • Prepare and maintain HR KPI reports related to hiring, turnover, retention, tenure, and workforce planning., • Develop recurring and ad-hoc HR reports to support business reviews and leadership presentations., • Support HRIS management and improvement initiatives, including system enhancements and process improvement (PI) projects in collaboration with cross-functional teams., • Conduct payroll analysis, including month-over-month variance review, identifying drivers of payroll changes, and validating payroll accuracy., • Support compensation analysis, including pay range distribution and headcount cost analysis., • Assist in analyzing workforce productivity metrics, including headcount efficiency, overtime trends, and department-level performance indicators., • Extract and compile HR data from HRIS and related systems to support reporting and analysis., • Maintain HR data accuracy and integrity across internal systems by identifying discrepancies and supporting data validation and cleansing efforts., • Assist in developing dashboards and improving HR reporting processes., • Collaborate with HR, Finance, and Operations teams to gather data and provide analytical support., • Maintain strict confidentiality when handling compensation, performance, and employee data. Qualifications • 0–2 years of experience in HR, data analysis, business analysis, or related fields., • Professional working proficiency in both Korean and English., • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint (preferred)., • Experience with data visualization or analytics tools such as Tableau or Power BI (preferred)., • Ability to translate data into clear insights and visual reports. Benefits Compensation Salary: $55,000-$70,000. Benefits • Health, Dental, and Vision PPO Insurance, • Life, STD, LTD Insurance, • 401(K) Plan, • Paid Time Off, • Additional paid time off (Bereavement, Wedding, Birth of a Child, etc.), • Years of Service Awards, • Education Assistant Program (Based on Eligibility)

Job Description ABOUT ROCKET LAB Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope. PEOPLE & CULTURE Rocket Lab's People & Culture team is responsible for looking after our most valuable asset: our people. Across our global teams, the People & Culture team supports our people and departments across recruitment, new staff orientation, compensation, learning and development. They make sure our growing and diverse global team is supported and capable of delivering our projects and customer's missions, and they're responsible for supporting their development, nurturing their skills and talent, and retaining the world-class people already on our team. COMPENSATION & BENEFITS ANALYST II Based onsite at Rocket Lab's global headquarters in Long Beach, CA, the compensation and benefits analyst II will work closely with the People & Culture team to provide analytical support for the development, implementation, and management of compensation, benefits, and HRIS systems. You will play a key role in ensuring data accuracy, compliance, and program effectiveness while contributing to the overall employee experience. WHAT YOU'LL GET TO DO: Analytical Support • Provide analytical and audit support for compensation and benefits programs including, but not limited to open enrollment, RSU administration, M&A activities, systems implementations, data analytics, and merit review., • Conduct regular market research and benchmarking to ensure competitive compensation and benefits offerings., • Assist with the preparation of budget and spend reports for Total Rewards programs., • Support audits and compliance reviews for compensation and benefits programs to ensure accuracy and adherence to regulations., • Perform regular audits and reconciliations data between multiple HRIS, payroll systems, and benefit vendors to ensure accuracy., • Work with EIS to troubleshoot benefit integration issues and collaborate with vendors to ensure timely resolution and accurate data flow., • Support the preparation and submission of compensation and benefits surveys and reports. Data Integrity • Proactively identify data integrity issues through data scrubbing, mining, and reconciliations., • Provide analytical support related to the rollout of data integrity reports., • Investigate and determine root cause of data issues., • Provide recommendations for solving future data integrity issues., • Work with vendors to update their reports with accurately updated data. Mergers & Acquisitions Integration • Provide analytical support for M&A activities related to the, • Assist in the development of integration strategies and checklists for compensation and benefits programs., • Support the job offer creation process and ensure accurate data integration during M&A transactions., • Develop process maps and SOPs related to P&C and M&A processes to assist with M&A integrations. Systems Integration, Testing, and Support • Provide support in systems testing and implementation. YOU'LL BRING THESE QUALIFICATIONS: • Bachelor's degree and at least 2+ years of experience in compensation, benefits, payroll, HRIS systems and/or total rewards analysis., • Strong analytical skills with proficiency in data analysis tools and techniques., • Advanced proficiency in Excel and experience building, scaling, and automating technical tools and processes., • Proficiency in HRIS and benefits administration software. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: • Familiarity with Workday or other HR systems., • Demonstrated expertise in advanced data functions, validation, and integrity checks, with the ability to create data visualization, storytelling, and analytics., • Strong interpersonal and communication skills, with the ability to collaborate effectively across teams., • Excellent organizational and problem-solving abilities., • Experience in a fast-paced, high-growth environment., • Knowledge of compensation and benefits regulations and compliance requirements., • Experience in the aerospace or technology sectors. ADDITIONAL REQUIREMENTS: • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus., • Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing., • Must be physically able to commute to buildings, • Occasional exposure to dust, fumes and moderate levels of noise. Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, and other discounts. Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion. Base Pay Range (CA Only)$75,000—$96,000 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

We are seeking a product-oriented IT Business Analyst to drive the design, enhancement, and optimization of our billing and financial systems. This role will act as a Product Owner for billing-related platforms, translating business needs into scalable system solutions and leading system configuration, automation, and integration initiatives. The ideal candidate has strong system thinking, understands billing and financial workflows, and is capable of designing product features, defining requirements, and collaborating with engineering teams to deliver efficient and accurate billing capabilities. Key Responsibilities Billing System Product Ownership • Own and manage billing system features, configurations, and enhancements, • Translate billing, payables, and finance requirements into product specifications, • Design billing logic, charge rules, and system workflows, • Support setup and maintenance of customer rate structures in the system, • Ensure billing system supports accurate and scalable invoicing operations Product Design & System Enhancement • Gather business requirements and convert them into clear functional specifications, • Design system workflows, field mappings, and billing configurations, • Work closely with engineering teams to implement new features and improvements, • Participate in feature planning, backlog grooming, and sprint discussions, • Lead User Acceptance Testing (UAT) and validate system functionality Billing Platform Configuration & Optimization • Configure billing modules within ERP / TMS / WMS systems, • Design automation logic to improve billing efficiency and reduce manual work, • Support onboarding of new customers and billing setups, • Continuously improve billing platform usability and scalability Cross-Functional Product Coordination • Act as product liaison between Finance, Operations, and Engineering, • Ensure business needs are properly translated into system capabilities, • Support issue resolution related to billing system functionality, • Train internal users on billing system features and best practices Process & Product Documentation • Maintain product documentation including workflows and configuration guides, • Document system features, billing logic, and integration behavior, • Support audit and compliance from system design perspective Requirements • Chinese speaking required, • Bachelor's degree in Business, Information Systems, Finance, or related field, • 3-5+ years' experience in Business Analyst, Product Owner, or System Analyst role, • Experience designing or supporting billing, finance, or ERP systems, • Strong understanding of system workflows and business processes, • Experience working with engineering teams on system implementation, • Excellent requirement documentation and communication skills Preferred Qualifications • Experience with billing platforms, ERP, TMS, WMS, or financial systems, • Experience writing functional specifications or user stories, • Experience with system configuration and workflow design, • Experience in logistics, 3PL, or supply chain systems Key Competencies • Product mindset and system thinking, • Strong ownership and accountability, • Ability to translate business needs into product solutions, • Strong cross-functional collaboration, • Process design and optimization capability BENEFITS • Medical insurance, • Dental insurance, • Vision insurance, • Paid Time Off #ZR Salary Description $75,000 - $80,000

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