Branch Operations Manager
28 days ago
East Syracuse
Job DescriptionDescription: Kinsley Power Systems, a family-owned business, has led the generator industry in service, sales, and rentals for 60 years. We’re committed to exceeding customer expectations in a workplace that’s enjoyable and rewarding. If you're seeking a growing company that upholds strong family values, fosters a great culture, values your hard work, and offers growth opportunities, look no further—join our Kinsley family! Are you a strategic and hands-on leader with a passion for operational excellence? We’re seeking a Branch Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability. Key Responsibilities: • Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff., • Hire, train, coach, and develop team members to ensure high performance and engagement., • Oversee branch facilities, ensuring compliance with OSHA and internal safety standards., • Develop and execute annual business and financial plans in alignment with company goals., • Own and manage full P&L responsibilities for your branch(es)., • Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing., • Continuously improve workflows and drive efficiency, productivity, and adherence to company policies., • Use data and reporting to identify and resolve operational issues, ensuring quality and profitability., • Manage after-hours emergency services, ensuring readiness and responsiveness., • Oversee branch fleet operations and maintenance., • Support and scale service growth by recommending staffing needs and operational strategies., • Implement and maintain formal operational processes and best practices., • Evaluate office procedures, schedules, and workflows to optimize performance., • Support company-wide policy development, strategic planning, and performance improvement initiatives., • Provide reporting and analysis to support decision-making., • Act as a key member of the company’s emergency response team as needed. Preferred Experience: • Proven experience managing multi-functional service operations, • Strong leadership skills with a track record of team development and performance management, • P&L and budget management experience, • Knowledge of operational best practices, compliance standards, and safety regulations, • Ability to thrive in a fast-paced, customer-focused environment, • Analytical mindset with a continuous improvement focus Why You’ll Love Working at Kinsley: • A close-knit, family-first company culture, • A 60-year legacy of leadership in the power systems industry, • Opportunities for growth and advancement, • A supportive, team-oriented environment, • Ongoing investment in your professional development All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Requirements: