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  • Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    hace 55 minutos
    Jornada completa
    Nutley

    Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve. Job Summary: Under general supervision, and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients’ registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time. Experience with medical terminology and practice management systems preferred. Department: Dr Alessio Location: Nutley, NJ Status: Full-time Shift: Days Hours: 8:30am-5pm Job Essentials: The ideal candidate will meet the following requirements and competencies. Bi-lingual Education Requirements: High School Graduate or equivalent or 5 years of Medical Assistant/PCT experience Completion of an accredited program for Medical Assistant/Patient Care Technician (PCT) preferred License/Certification/Registry: Current CPR Certification. Certified Medical Assistant (CMA)/Registered Medical Assistant (RMA)/Patient Care Technician (PCT). Certification required for injection administration and medication documentation/handling. Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources. Minimum rate: 18.00

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  • Medical Assistant
    Medical Assistant
    hace 6 días
    $17–$19.5 por hora
    Jornada parcial
    Morrisania, The Bronx

    Job Title: Medical Assistant / Medical Receptionist Location: RH Medical Urgent Care Employment Type: Part-Time Job Summary: We are seeking a reliable, compassionate, and detail-oriented Medical Assistant/ Medical Receptionist to join our team at RH Medical Urgent Care. The ideal candidate will provide both clinical and administrative support, ensuring efficient patient flow, quality care, and excellent customer service. This dual role involves assisting providers with patient care as well as managing front desk operations and more Key Responsibilities: Clinical Duties: • Prepare exam rooms, equipment, and supplies for patient visits., • Record and update patient medical histories, vital signs, and other pertinent information., • Assist providers with examinations, procedures, and treatments., • Administer medications, injections, and perform basic lab tests (as permitted by law and training)., • Collect and prepare specimens for laboratory analysis., • Ensure infection control and cleanliness of medical equipment and work areas., • Medical Receptionist / Administrative Duties:, • Greet patients and visitors with professionalism and compassion., • Register patients, verify insurance, and collect co-pays or payments., • Schedule and confirm patient appointments., • Answer and route phone calls in a timely and courteous manner., • Maintain patient records in the EMR system with accuracy and confidentiality., • Support billing and coding processes as needed., • Handle patient inquiries and resolve concerns, escalating when necessary., • Able to give detail task to Supervisors. Qualifications: • High School Diploma or GED required; Medical Assistant certification preferred (CMA, RMA, or equivalent)., • Previous experience in urgent care, medical office, or healthcare setting strongly preferred., • Knowledge of medical terminology, EMR systems, and insurance verification., • Strong organizational, multitasking, and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work in a fast-paced, team-oriented environment., • Responsible with maintaining work attendance. Working Conditions: • Fast-paced urgent care environment., • Evening, or holiday shifts may be required., • Frequent interaction with patients, providers, and clinical staff. Benefits (if applicable): • Competitive pay based on experience., • Paid time off and holidays., • Opportunities for professional development and growth., • 401K

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  • Insurance Agent
    Insurance Agent
    hace 10 días
    Jornada completa
    Long Island City, Queens

    Join our dynamic team as an Insurance Agent and become a vital part of helping individuals and families protect what matters most! In this energetic role, you will leverage your sales expertise and communication skills to connect clients with tailored insurance solutions. Your enthusiasm for customer service, combined with your ability to negotiate and analyze client needs, will drive success in a fast-paced environment. This paid position offers an exciting opportunity to grow your career in insurance sales while making a positive impact on our community. Duties Manage sales administration tasks, including processing applications, updating client records, and maintaining accurate documentation Engage with potential clients through outside sales efforts. Conduct thorough analysis of client needs to recommend appropriate insurance products such as health, life, auto, or property insurance Negotiate policy terms and premiums to secure mutually beneficial agreements that meet client expectations and company standards Provide exceptional customer service by addressing inquiries, explaining policy details clearly, and guiding clients through the sales process Collaborate with marketing teams to develop strategies that increase brand awareness and attract new customers Assist clients with benefits administration when applicable, ensuring they understand their coverage options and claims procedures Requirements Proven experience in outside sales or retail sales environments with a strong track record of meeting or exceeding targets Excellent communication skills in multiple languages preferred; bilingual abilities are highly valued for serving diverse communities Strong negotiation skills coupled with the ability to analyze client needs effectively Familiarity with sales administration processes and CRM (Customer Relationship Management) systems Knowledge of insurance products and sales techniques; experience in insurance sales is a plus Ability to perform analysis skills to assess risk factors and tailor solutions accordingly Exceptional customer service skills with a professional demeanor and active listening capabilities Understanding of marketing principles and strategies to attract new clients Experience with benefits administration or HIPAA regulations is advantageous for handling sensitive information responsibly Ability to engage in telemarketing efforts confidently while maintaining compliance with relevant regulations Embark on a rewarding career as an Insurance Agent where your proactive approach, multilingual communication skills, and passion for helping others will shine. Join us today to make a difference while advancing your professional journey! Job Type: Full-time Pay: $35,000.00 - $40,000.00 per year Language: Spanish (Preferred) License/Certification: Property & Casualty License (Preferred) Work Location: In person

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  • Financial Aid Advisor "Bilingual Spanish is required"
    Financial Aid Advisor "Bilingual Spanish is required"
    hace 28 días
    $50000–$60000 anual
    Jornada completa
    Manhattan, New York

    Financial Aid Advisor "Bilingual Spanish is required" Role Description This is a full-time, on-site role for a Financial Aid Advisor located in Times Square, NY. The Financial Aid Advisor will assist prospective and current students in navigating financial aid processes, including completion of financial aid applications, understanding Title IV regulations, and determining eligibility. The role involves providing customer service support, managing enrollment-related financial matters, and ensuring compliance with institutional, state, and federal financial aid policies. Additional tasks include maintaining accurate records of financial aid awards and working collaboratively with students, families, and other departments to support educational goals. Monday through Friday 1 Saturday a month 3 days from 9 AM to 5 PM 2 days from 11 AM to 7 PM Qualifications • Finance and Student Financial Aid skills, with an understanding of financial aid processes and calculations, • Customer Service and Enrollment Management skills to assist and support students and families effectively, • Knowledge of Title IV regulations and compliance requirements, • Excellent written and verbal communication skills, • Strong organizational and time management abilities, • Proficiency in using financial aid management systems, spreadsheets, and other relevant software, • Relevant experience in financial aid advising or a related field is preferred, • Bachelor's degree in Finance, Business Administration, Higher Education, or a related field is beneficial, • Ability to meet deadlines and goals, • Ability to multi-task and work in a fast-paced environment, • Strong organizational and time management skills, • Team-player, attentive to detail, responsible, • Willingness to learn school procedures and protocols

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  • PT Flatiron Remedy Concierge
    PT Flatiron Remedy Concierge
    hace 30 días
    Jornada completa
    Manhattan, New York

    The Flatiron Remedy Concierge provides exceptional guest service and supports clients throughout their wellness experience. This role focuses on delivering a warm, professional, and hospitality-driven environment while assisting with service coordination, product knowledge, and overall guest satisfaction. Candidates must have prior experience in health & wellness and hospitality, and meet the minimum age requirement. Key Responsibilities: Greet guests warmly, check them in, and provide an overview of available wellness services. Assist clients in understanding treatments, remedies, and wellness products offered at the facility. Maintain a clean, calm, and inviting reception and service area. Manage scheduling, appointment bookings, and service coordination using the facility’s systems. Provide personalized recommendations based on client needs and wellness goals. Ensure excellent customer service from arrival to departure, addressing questions or concerns professionally. Support staff and practitioners by preparing rooms, organizing supplies, and maintaining cleanliness. Promote membership options, packages, and retail products. Handle payments, receipts, and basic administrative tasks. Uphold high standards of confidentiality, professionalism, and guest care. Qualifications: Minimum age: 25 years old. Experience in health and wellness, spa, fitness, or hospitality environments required. Strong customer service and communication skills. Professional, warm, and client-focused demeanor. Ability to multitask in a calm and organized manner. Comfortable working in a wellness-focused environment. Basic computer or POS experience preferred. Ability to work part-time, including weekends or evenings if required.

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  • OFFICE ASSISTANT SPANISH SPEAKING
    OFFICE ASSISTANT SPANISH SPEAKING
    hace 1 mes
    Jornada completa
    Maspeth, Queens

    About Global Fire Safety GLOBAL FIRE SAFETY provides professional fire protection services including inspections, equipment maintenance, safety compliance, and emergency preparedness. We are seeking a reliable and detail-oriented Bilingual Office Assistant to support daily office operations and communicate effectively with both English-speaking and Spanish-speaking clients and technicians. Job Responsibilities • Provide administrative and clerical support to the office team., • Answer and route phone calls; assist Spanish- and English-speaking clients with questions or service needs., • Translate documents, emails, and messages when needed., • Schedule service appointments, inspections, and technician dispatch., • Prepare and process invoices, quotes, work orders, and service documentation., • Maintain organized records, files, and digital databases., • Assist with tracking inventory of fire safety equipment and office supplies., • Coordinate with technicians and ensure accurate documentation after completed jobs., • Support preparation of compliance paperwork, reports, and customer follow-ups., • Handle incoming and outgoing mail, deliveries, and basic office tasks., • Perform other administrative duties as assigned by management. Qualifications • High School Diploma or equivalent (Associate’s degree is a plus)., • Bilingual Spanish & English (verbal and written) required., • Previous experience in office administration or customer service preferred., • Strong communication and translation skills., • Ability to stay organized, multitask, and work independently., • Proficiency with computers (MS Office, email, spreadsheets)., • Experience with scheduling software, CRM systems, or service management platforms is a plus., • Professional, dependable, and detail-oriented. Work Schedule • Monday to Friday (adjust as needed), • Occasional overtime based on workload Compensation & Benefits • Competitive hourly rate or salary (based on experience), • Possible benefits: health insurance, PTO, bonuses (customizable), • Training and advancement opportunities Why Join Global Fire Safety • Stable and growing company in the essential fire protection industry, • Supportive team culture and training provided, • Opportunities for professional growth, • Meaningful work that directly contributes to safety and compliance

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  • Farm Business and Marketing Specialist
    Farm Business and Marketing Specialist
    hace 1 mes
    $85000–$90000 anual
    Jornada completa
    Manhattan, New York

    Position Summary The Farm Business and Marketing Specialist will provide Greenmarket farmers and producers with business technical support and training designed to ensure the long-term success of their businesses. Technical assistance is provided through both in-house services and the engagement of third-party consultants. The Farm Business and Marketing Specialist is a part of the Greenmarket team and will be responsible for implementing, monitoring, and evaluating a suite of business and marketing/sales strategy technical assistance programming for Greenmarket farmers and producers. This position will be responsible for working with the Greenmarket Operations team to recruit and onboard new farmers and producers to support farmer success, as well as market program development and sustainability. The ideal candidate for this position has demonstrated project management experience, strong interpersonal skills, a nuanced understanding of business planning, sales and marketing strategies for producers in the Northeast, experience working one-on-one with producers and managing partner organizations and third-party consultants, and strong business acumen. Requirements Farm Business and Marketing Specialist Responsibilities (Include but are not limited to): Client Intake and Support Primary point of contact for producers seeking business technical assistance. Conduct intake of producers and create a support plan for individual producers, including accessing technical assistance focused on business and financial planning, marketing, and accessing capital. Identify and work with partner organizations and third-party consultants to provide needed support for producers. Support producers in any administrative and technical assistance, including completing forms, contacting partner organizations, and third-party consultants. Document and track the status of technical assistance support in the internal producer database. Promotional, Sales, and Business Planning Support Work with producers to optimize their market displays to increase sales and customer engagement. Work with producers to identify the best product mix to maximize sales, including assisting with value-added product development. Analyze sales and customer behavior to design profitable sales and marketing strategies. Support producers in developing branding, logos, and marketing materials. Working with producers to create enterprise budgets to assess pricing and product profitability. Training Coordinate workshops and trainings with partner organizations and third-party consultants to support producers. Facilitate educational workshops for producers on critical business topics, including but not limited to customer service, market display, and evaluation of sales data. Market Program Development and Support Support the outreach and recruitment of new farmers and producers, ensuring a streamlined, supportive experience for farmers and producers Work collaboratively with the Operations team to grow the market program, with a special focus on onboarding new farmers and producers, expanding access, and strengthening producer and market success. Provide strategic guidance to the FAA Director and Greenmarket Operations Manager to support the development of site selection and sustainability guidelines based on anticipated and established site performance and metrics to optimize responsiveness to neighborhood food access needs, site success, and farmer and producer long-term financial sustainability. Collaborate with the Greenmarket Operations Manager, FAA Director, and the Budget Management and Operations Director to develop Greenmarket site-by-site fiscal analysis to evaluate individual market success. Program Administration and Communications Manage administrative tasks as needed, including maintaining participant databases, tracking client work, tracking and submitting expenses, and maintaining other systems and processes to maintain programmatic work and track relationships. Manage and track progress towards grant deliverables. Contribute to budget development, grant proposal and report development, and funder relationship development. Assist GrowNYC’s Communications staff in responding to press inquiries about regional producer businesses. Establish and maintain strong partnerships with internal and external stakeholders, partner organizations, and third-party consultants that align with the mission of GrowNYC Farmer Assistance, with an emphasis on partners serving BIPOC and historically marginalized producers. Develop and contribute to Greenmarket literature, promotional materials, presentations, reports, program booklets, with a focus on farmer-centered storytelling. Responsible for farmer assistance communications,including monitoring and responding to producer inquiries. Develop and send out the monthly farmer assistance newsletter. Required Qualifications 2+ years of experience working with farmers or as part of commercial agricultural businesses Sophisticated understanding of farm business planning, sales, and marketing strategies for farmers' markets, direct-to-consumer sales, and/ or food businesses Experience with submitting invoices and tracking payments Skilled at recruiting, training, and managing outside technical assistance providers, consultants, and vendors Excellent interpersonal skills, a high level of emotional intelligence, and experience working with people from diverse backgrounds in terms of race, ethnicity, gender (including trans* and nonbinary), sexual orientation, class, and religion. Ability to manage multiple concurrent projects in a fast-paced team environment Strong initiative and excellent time management skills, with the ability to work independently and as part of a team Detail-oriented with excellent written and public speaking communication skills. Flexibility and willingness to meet farmers’ emergent needs and to occupy a position that may change in scope in accordance with the needs of the program and organization Proficient in Microsoft Office Suite and Google Suite. Spanish-English bilingual A valid driver’s license and excellent driving record. Ideal Qualifications Experience with client or case management. Experience delivering business technical assistance to farmers. Passion for supporting regional farmers and commitment to a racially and socially just food system. Additional Requirements Ability to travel to Greenmarket locations, regional farms, and other locations (a shared company vehicle is available for regional travel). Ability to walk long distances over rough terrain on regional farms. Ability to drive long distances to regional farms. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions Schedule This position is full-time, year-round, with an expected weekly schedule of 35-40 hours. Working days are Monday through Friday, with three (3) in office days and a mandatory presence on Wednesdays. Occasional weekend and evenings hours may be needed. Compensation This full-time, exempt, and salaried role pays $85,000 - $90,000 annually, and includes benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, FSA programs, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days). This position is not union-eligible/not a part of the bargaining unit. Location This is a hybrid role with a minimum of three (3) days per week in our Manhattan office with a mandatory presence on Wednesdays. In-person field-based work at Greenmarket locations is required. Visits to regional farms and partner organizations may be needed. Applications Qualified candidates for the Farm Business and Marketing Specialist position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis starting Monday, November 24, 2025. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please. GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.

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  • Architectural Sales Assistant
    Architectural Sales Assistant
    hace 1 mes
    Jornada completa
    Manhattan, New York

    The Architectural Sales Assistant supports the architectural sales team by coordinating sales activities, preparing presentations and documentation, managing client communications, and ensuring smooth day-to-day operations. This role bridges the gap between architects, designers, contractors, and the internal sales and product teams, helping to promote the company’s products and services within the architectural and design community. Key Responsibilities Assist the sales team in managing relationships with architects, designers, and specifiers. Prepare and maintain product presentations, samples, catalogs, and technical data sheets for client meetings. Support in responding to architectural project inquiries, RFQs, and specification requests. Coordinate project tracking and update CRM systems with project and client information. Help organize trade shows, lunch-and-learns, and architectural events. Maintain a thorough knowledge of product lines, finishes, and technical specifications. Liaise between the sales, marketing, and operations teams to ensure timely delivery of samples, quotes, and project documentation. Prepare sales reports, forecasts, and other administrative documentation as needed. Conduct research on potential clients, competitors, and industry trends to support business development. Provide excellent customer service by following up on leads, ensuring client satisfaction, and resolving issues promptly.

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  • Administrative Assistant
    Administrative Assistant
    hace 1 mes
    $20 por hora
    Jornada parcial
    Manhattan, New York

    We are seeking a detail-oriented and organized Administrative Assistant to provide direct support to our CEO and Chief School Partnerships Officer. This is an excellent opportunity for someone looking to grow with a rapidly expanding organization that makes a meaningful impact in people’s lives. Schedule and Compensation: • Hours: 20 hours per week, • Schedule: Monday through Friday, 10:00 AM - 4:00 PM (set schedule) includes a one hour lunch break (unpaid), • Pay Rate: $20.00 per hour, • Immediate start, • Opportunity for advancement as the company continues to grow Key Responsibilities: • Provide administrative support directly to the CEO and Chief School Partnerships Officer, • Manage scheduling and calendar coordination, • Assist with documentation and record-keeping, • Support billing processes and related administrative tasks, • Handle correspondence and communications, • Maintain organized filing systems (digital and physical), • Coordinate meetings and prepare materials as needed, • Perform other administrative duties as assigned Qualifications: • Proven experience in administrative support roles, • Strong organizational and time management skills, • Excellent written and verbal communication abilities, • Proficiency in Google Workspace (Gmail, Google Calendar, Google Docs, Sheets), • Attention to detail and accuracy, • Ability to handle confidential information with discretion, • Professional demeanor and strong interpersonal skills, • Reliable and punctual Preferred Qualifications: • Experience in healthcare, social services, or vocational rehabilitation settings, • Familiarity with billing and documentation processes

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  • Bilingual P&C Insurance & Administrative Support Specialist (English/Spanish)
    Bilingual P&C Insurance & Administrative Support Specialist (English/Spanish)
    hace 1 mes
    Jornada completa
    West Bronx, The Bronx

    About the Role We are seeking a proactive and bilingual (English/Spanish) professional to join our team as an Insurance & Administrative Support Specialist. This role combines customer service, administrative coordination, and insurance support in a fast-paced, client-focused environment. Key Responsibilities Provide exceptional customer service for Property & Casualty insurance lines, including Auto, Homeowners, and Business Liability. Communicate fluently in English and Spanish to support a diverse clientele. Deliver executive-level administrative support: calendar management, phone handling, and client follow-up. Maintain organized office systems and manage supply inventory. Perform clerical tasks such as filing, proofreading transcription and document scanning. Submit timely and accurate activity reports to the supervising agent. Required Qualifications Bilingual in English and Spanish (spoken and written). MUST HAVE Basic knowledge of Auto, Home, and Business Insurance products. Strong communication skills and professional demeanor. Proficient in Microsoft Word, Excel, OneDrive, and Google Workspace. High attention to detail and ability to multitask in a high-demand environment. Reliable, self-motivated, and committed to excellence. Must be available to work the following schedule: Full-Time | Monday–Friday 9 AM–5 PM | Saturdays 9 AM–3 PM (Tax Season) Preferred Qualifications New York State Property & Casualty Insurance License. New York Automobile Insurance Plan (NYAIP) Online System knowledgeable. Notary Public certification Why Join Us? Opportunity to grow within a dynamic and supportive team. Serve a meaningful role in helping individuals and businesses protect what matters most. Gain valuable experience in both insurance and administrative operations. Benefits Paid Time-Off Supportive team environment Opportunities for growth and development Apply today if you're ready to bring your bilingual skills, insurance knowledge, and administrative expertise to a purpose-driven team! Starting Base Rate of $18.00/hour. Job Type: Full-time Pay: $18.00 per hour Benefits: Paid time off Work Location: In person

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  • Medical Assistant
    Medical Assistant
    hace 1 mes
    $17 por hora
    Jornada parcial
    Brooklyn, New York

    As a Medical Assistant you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner. Responsibilities • Interview patients and document basic medical history, • Organize and schedule appointments, • Update and file medical records and insurance reports, • Check with patients and type up patients charts, • Assist during medical examinations, • Produce and distribute correspondence memos, letters, faxes and forms, • Handle receivable and payable accounts and keep financial records, • Prepare and clean treatment rooms and medical instruments Skills • Proven working experience as a medical assistant or medical secretary, • Knowledge of medical office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Social perceptiveness and service oriented, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficiency in MS Office and patient management software, • Degree in medical assistance' Job Type: Part-Time Schedule: • 8 hour shift, • Tuesday, Wednesday & Friday Education: • High school or equivalent (Preferred)

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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    Jornada completa
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Service Coordinator
    Service Coordinator
    hace 2 meses
    Jornada parcial
    Corona, Queens

    We are seeking a dedicated Service Coordinator to join our Early Intervention Program. The Service Coordinator is responsible for working directly with families of children (ages 03) who have developmental delays or disabilities. In this role, you will facilitate the coordination of evaluations, services, and resources while ensuring compliance with New York State Early Intervention Program regulations. You will be a key liaison between families, service providers, and public agencies, helping to guide each childs developmental journey with care and efficiency. This position can be in-person or hybrid. Key Responsibilities: Serve as the primary point of contact for families throughout their time in the Early Intervention Program Coordinate multidisciplinary evaluations and facilitate timely development of Individualized Family Service Plans (IFSPs) Assist families in accessing appropriate services and community supports Ensure services begin promptly and are delivered according to the IFSP Monitor service delivery, document outcomes, and update IFSPs as needed Maintain accurate and timely records in EIHub and internal systems Communicate regularly with families, service providers, and administrative staff Ensure compliance with all NYSDOH regulations and timelines Support families in transition planning as children age out of Early Intervention Required Qualifications: Bachelors degree required in a health, human services, early childhood education, or related field Experience in service coordination, early childhood education, or case management preferred Must complete the Introductory Service Coordination Training (or be willing to complete upon hire) Strong organizational, communication, and interpersonal skills Familiarity with EIHub or similar systems is a plus Bilingual candidates strongly encouraged to apply (especially Mandarin, Spanish, Cantonese, or Russian) Benefits: Health insurance (with Dental and Vision) 401(k) with employer contributions Paid time off, including vacation days and holiday pay Comprehensive training and onboarding Career development support, including tuition reimbursement and continuing education opportunities Supportive and mission-driven work environment Company Description Happy Dragon is one of New York City's most trusted providers of comprehensive child development services, with over 30 years of experience. We offer licensed childcare programs for infants, toddlers, and preschoolers, as well as Early Intervention services for children ages birth to three and CPSE services for children ages three to five. Our multidisciplinary team collaborates closely with families and communities to ensure culturally responsive care. At Happy Dragon, we empower families and support children's development to help build stronger, brighter futures.

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