Technical support engineer jobs in Atlanta, Georgia - Page 6Create job alerts

Job DescriptionSalary: $45-70k per year About Us: Century Solutions Group, Inc., an IT services provider based in Tyrone, GA, with an additional office in Atlanta (near the Battery), is dedicated to helping clients succeed by delivering customized technology solutions tailored to their unique needs. Century offers a dynamic and rewarding environment where team members are empowered to learn, grow, and make a meaningful impact. Job Summary: Century Solutions Group is seeking IT Field Engineer (Levels IIII) to deliver proactive, high-quality support to our clients. In this role, you will act as a trusted technical partnerdiagnosing and resolving issues onsite and remotely, stabilizing and improving client environments, and documenting solutions that the whole team can leverage. Youll work across desktops, laptops, peripherals, servers, and common business applications; coordinate with teammates and vendors; and help translate business needs into practical, secure IT solutions. Key Responsibilities: • Deliver onsite/remote support for endpoints, peripherals, servers, and common business apps; ensure stable day-to-day operations., • Install, configure, diagnose, repair, maintain, and upgrade hardware/software to optimize performance; perform malware/spyware cleanup., • Own tickets end-to-end: triage, prioritize to SLA, resolve or escalate appropriately, and keep users informed., • Apply system analysis to define hardware/software/functional requirements and recommend practical solutions., • Provide clear user training and create quick reference guides to reduce repeat issues., • Create and update documentation, • Help coordinate the service board workflow (priorities, escalations) and uphold documentation/quality standards., • Collaborate with internal teams and vendors to drive timely, durable fixes., • Participate in after-hours/on-call monitoring and support as scheduled., • Maintain current skills/certifications, share knowledge with the team, and follow security/safety best practices., • Bachelors degree in computer science (or related field) or 34 years of equivalent, hands-on IT experience., • Networking Expertise: Demonstrated knowledge of firewalls, switches, and wireless technologies (configuration, troubleshooting, and support)., • Competitive salary, • Comprehensive health, dental, and vision insurance, • Professional development and training opportunities, • PTO and holiday schedule

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to manage all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION Victory Live is seeking a Lead IT Engineer to take ownership of our IT infrastructure and operations. This role will oversee the company’s hardware, software, and systems across both Mac and Windows environments. Key responsibilities include managing identity and access solutions such as Okta and JumpCloud, domain management, and Google Workspace (Gmail)—ensuring all systems are secure, efficient, and aligned with business needs. The Lead IT Engineer will support both remote and on-site employees, while also being responsible for office IT operations such as hardware provisioning, networking, and day-to-day user support. You’ll collaborate cross-functionally to maintain a strong IT posture and drive continuous improvement. This role also includes providing technical leadership and mentorship to other IT team members, fostering growth and knowledge sharing across the team. This role requires a blend of hands-on technical expertise and leadership skills and will be 100% on-site in our Atlanta office. THE PLAN 1. IT Infrastructure Management: • Manage and support the organization’s IT systems across both Mac and Windows environments., • Oversee the maintenance, configuration, and reliable operation of computer systems, servers, and networking infrastructure., • Ensure systems are up-to-date with security patches and software updates. 2. Identity and Access Management (Okta):, • Administer Okta for Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to applications and systems., • Manage user provisioning, de-provisioning, and role-based access control across the organization., • Integrate new applications and services with Okta to streamline authentication processes. 3. Google Workspace (Gmail) Management:, • Administer Google Workspace (Gmail, Calendar, Drive, etc.), ensuring smooth operation and troubleshooting issues as they arise., • Manage user accounts, groups, email security, and data retention policies within Google Workspace., • Provide user support and training for Google Workspace applications. 4. Domain and Network Management:, • Oversee domain management, including DNS, domain registration, SSL certificates, and network configurations for IT software products, • Ensure efficient management of internal and external domain-related services. 5. Office IT Management:, • Manage office IT operations, including setup and maintenance of workstations, printers, telecommunication systems, and other office equipment., • Oversee network infrastructure for office locations, ensuring secure and stable connections for all users., • Work with vendors to source, install, and maintain IT hardware and software for office environments. 6. Helpdesk and User Support:, • Provide technical support for on-site and remote employees, resolving IT-related issues in a timely manner., • Manage and maintain an IT ticketing system, tracking and resolving issues related to hardware, software, networking, and accounts., • Provide training and guidance to employees on IT policies and best practices. 7. Security and Compliance:, • Ensure that IT systems meet security and compliance standards, particularly regarding data privacy, encryption, and user access controls., • Implement and monitor security protocols, including antivirus and endpoint protection, to prevent cyber threats., • Collaborate with the security team to ensure best practices are followed for data protection and risk management. 8. Vendor Management and Budgeting:, • Manage relationships with IT vendors and service providers, ensuring cost-effective procurement and timely service delivery., • Assist in preparing and managing the IT budget, including expenses for hardware, software, and services. 1. Technical Expertise: • Strong knowledge of both Mac and Windows operating systems, including deployment, configuration, and troubleshooting., • Experience with Okta for identity and access management, SSO, and MFA., • Expertise in managing Google Workspace (formerly G Suite), particularly Gmail, Calendar, and Drive., • Expertise in managing Microsoft 365, particularly Outlook, Teams, OneDrive, and SharePoint., • Familiarity with domain management (DNS, SSL certificates) and networking fundamentals (TCP/IP, VPNs, firewalls)., • Understanding of office IT equipment, networking infrastructure, and basic system administration. 2. Experience:, • 10+ years of experience in IT support and systems management., • Experience managing both on-site and remote IT environments., • Experience provisioning both Windows and MacOS machines., • Proven experience managing user accounts, security settings, and workflows in Google Workspace and Okta., • Experience in office IT setup, maintenance, and troubleshooting., • Experience with Jump Cloud is a plus 3. Leadership and Management:, • Strong organizational and leadership skills, with the ability to manage small IT teams or vendors., • Excellent project management skills, with the ability to oversee IT initiatives and ensure they align with business goals., • Proven ability to manage IT support operations, ensuring that user issues are resolved in a timely and efficient manner. 4. Communication Skills:, • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, with the ability to interact with employees at all levels of the organization. Education: Powered by JazzHR F9uHpTj7SR

Job Description IT Engineer II Location: Atlanta, GA / Remote Company: UniVirtual Solutions, Inc. About Us UniVirtual Solutions, Inc. is a Managed Service Provider (MSP) dedicated to delivering reliable, scalable, and proactive IT solutions for businesses. Our mission is to simplify technology for our clients so they can focus on what they do best. We’re growing quickly and looking for talented engineers who are passionate about solving complex IT challenges in dynamic environments. Https://uvs-it.com Position Summary The IT Engineer II is a mid-level technical role responsible for providing advanced support, implementing IT projects, and maintaining client systems across cloud, on-premises, and hybrid environments. This role requires a strong technical foundation, the ability to troubleshoot complex issues, and excellent communication skills to work with both technical and non-technical stakeholders. Key Responsibilities • Provide Tier II/III technical support for end-user, server, and network issues across client environments., • Install, configure, and maintain Windows Server, Active Directory, Microsoft 365, and virtualization platforms (VMware/Hyper-V)., • Support and maintain networking technologies (firewalls, switches, VPNs, Wi-Fi)., • Manage cloud environments (Microsoft 365, Azure, Intune, SharePoint, Exchange Online)., • Deploy, patch, and troubleshoot endpoint security and backup solutions., • Assist with IT infrastructure projects such as server migrations, cloud adoption, and system upgrades., • Monitor and respond to alerts, escalations, and tickets in a timely manner. Education & Experience • 3–5 years of experience in IT support, system administration, or MSP environment., • Strong background in Microsoft technologies (Windows Server, Active Directory, Microsoft 365)., • Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls, VPN)., • Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS a plus)., • CompTIA Network+, Security+, Server+, • Microsoft Certified (MCSA/MCSE, Azure Fundamentals/Administrator), • Strong troubleshooting and problem-solving ability., • Excellent written and verbal communication skills., • Ability to manage multiple priorities in a fast-paced MSP environment., • Competitive salary., • Opportunity to be promoted to grow your career and earnings., • Extensive training, support, and tools to be successful in your position., • Health insurance and benefits (100% Paid for Employee), • 401k, • Vacation and sick leave, • Computer with needed accessoriesCompany DescriptionUniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire.UniVirtual Solutions (UVS) is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes across many different industries. No other IT consulting firm can touch our fast response time, personalization, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the want client’s desire.

Job DescriptionJob Title: Building Official Reports to: Assistant City Manager – Community & Economic Development Department Department: Community & Economic Development Work Hours: 8:00 a.m. – 5:00 p.m., Monday through Friday. Flexible scheduling is available. May be required to work occasional weekends, evenings, holidays, and emergency call-ins. Salary Range: $75,442 – $94,245 Annually DOQ (Exempt) Purpose of Work: The Building Official is a professional position that ensures safe, efficient development within the City of Decatur through permitting, plan review, and building code enforcement. The ideal candidate is an experienced professional in building code enforcement, plan review, permitting, and urban development, with strong leadership and collaboration skills. They excel in managing high-performing teams and engaging effectively with city officials, developers, and the public. Key strengths include communication, public engagement, and technical expertise in Georgia Building Standards, permitting software, and regulatory compliance. A strategic thinker with solid project management abilities, they will drive permitting system upgrades, streamline plan review processes, and support adaptive reuse projects in a dynamic urban environment. This position serves on the City’s management team and performance measurement team. ESSENTIAL DUTIES AND RESPONSIBILITIES Code Enforcement & Interpretation: • Enforce building, zoning, and related codes and ordinances through plan review and on-site inspections., • Administer the permitting function, which involves application processing, fee assessment, permit issuance, and tracking inspections., • Coordinate daily inspection assignments and conduct field inspections of residential, commercial, and industrial buildings during construction to verify compliance with approved plans and code requirements. This includes inspecting foundations, framing, plumbing, electrical, and mechanical components., • Input inspections reports in computer for access and storage., • Inspect buildings for type of occupancy in relation to building type., • Issue correction notices for violations, require corrective actions, and may issue stop-work orders when necessary., • Attends Municipal/Superior Court proceedings when necessary., • Management & Coordination:, • Train, assign, direct, supervise, evaluate, counsel, and discipline assigned staff., • Serve as the city's Floodplain Manager and ADA Coordinator., • Address public inquiries, resolve customer service issues, and serve as a resource for information regarding building codes and processes., • Develop and implement policies and procedures to support the division's activities and goals., • Assist with special projects, reviews, and reports on the activities of the Division including permits and violations; maintains hard copy files and electronic files on related activities., • Review architectural drawings, law books, policy manuals, code books, and electrical, plumbing, and mechanical diagrams., • Create and amend documents necessary for the administration of the division, including ordinances, policies and procedures, permit application forms, fee schedules, public notices, etc., • Coordinate the preparation of and monitors compliance with division budgets, performs economic forecasting and contract monitoring, sets division policy in alignment with department goals and evaluates short- and long-term planning., • Perform related duties as may be required to accomplish Department goals and objectives as assigned by the Assistant City Manager. QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. There is a minimum six-months probationary period upon hiring. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities: • Knowledge of building codes, zoning regulations, city ordinances, and ADA requirements., • Knowledge of building construction techniques and materials., • Knowledge of building plan review principles., • Knowledge of construction inspection principles., • Knowledge of floodplain management principles and regulations., • Knowledge of computers and job-related software programs., • Skill in reading and interpreting blueprints and site plans., • Skill in strategic planning., • Skill in establishing priorities and organizing work., • Skill in written and verbal communications, especially in problem solving., • Ability to establish and maintain effective working relationships with employees at all levels within the organization., • Ability to engage with diverse staff to promote trust, collaboration and partnership between departments. Supervisory: • Manage and participate in the implementation of goals, objectives, policies, and priorities for division., • Continuously review operational procedures and evaluate work performance to improve the efficiency and effectiveness of services and activities., • Participate in the development and administration of assigned budgets., • Must be able to sit, walk, and stand for long periods., • Must be able to sit for long periods at a keyboard or work station., • Must be able to lift, carry, push, and/or pull objects and materials of heavy weight (50 lbs.)., • Have the ability to walk and stand in an outdoor setting, which may include exposure to weather conditions, such as heat or cold, as well as dust, pollen and allergens., • Must have ability to deal with constant interruptions, noise, and meet with others on a regular basis., • Some tasks require visual and sound perception, discernment, and oral communications ability., • Bachelor’s degree in architecture, engineering, building construction, or a related field;, • At least five (5) years of progressively responsible experience in building code enforcement, plan review, or construction, including supervisory experience; and, • Licensing Requirements (or ability to obtain within one year):, • Master Plans Examiner Certification, • Building Official Certification, • Building Inspector Certification, • To carry Certified Building Official (CBO) status, the candidate must achieve Level 5, which requires one of the following qualifications:, • Registered Architect or Professional Engineer and at least 3 years of experience as an inspector or plan examiner,, • 10 years of experience as a general contractor supervising all trades, or, • 6 years of building department experience, • Possess a valid Georgia driver’s license (Class C) or the ability to obtain one within 90 days of employment (or a military waiver). AN EQUAL OPPORTUNITY EMPLOYER The City of Decatur is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Therefore, qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, political affiliation or any other characteristic protected under applicable law.

Job Description Job Description SummaryThe Reliability Engineer will work closely with Sibelco plant maintenance, production and leadership teams to develop and utilize effective tools and systems for measuring reliability of our production process. This position is responsible for providing engineering support for maintenance planning/supervision, operation and maintenance of Sibelco North America Processing plants, developing and implementing programmatic methods to ensure safe operation and high equipment reliability/availability, cost effective maintenance, and continuous improvement culture. This role includes applying lean maintenance strategies and predictive technologies while optimizing a system’s operational performance, life cycle cost, and payback. This role will act as primary liaison for capital projects with the Capital implementation team for all cluster plants. Responsibilities Safety • Achieve safety and health objectives., • Leads and is responsible for the execution of reliability excellence/maintenance program. Writes and maintains reliability maintenance strategy documents., • Work with Maintenance Planners/Supervisors to implement Lean manufacturing tools to empower employees and facilitate growth to improve financial performance., • Responsible for ranking the criticality of the assets under their care, typically using Reliability Centered Maintenance approaches, and for defining the proactive maintenance approaches that are cost-beneficial to the business., • Identifies and implements predictive maintenance technologies. Manages predictive maintenance equipment., • Performs/supports operational event and equipment failure investigations to ensure that the root cause/causal factors have been identified, corrective actions prescribed, and follow-up monitoring conducted as applicable, to determine effectiveness., • Conducts program and system/equipment audits on a periodic and as needed basis. Audits will generally be focused on safety, risk analysis, regulatory compliance, maintenance effectiveness, cost savings, and energy conservation., • Participates in the planning, design review, value management and construction document development of new facilities and renovations. Supports utility distribution, master planning, and business continuity planning., • Develop and maintain new “Key Performance Indicators" of equipment reliability., • Lead in maintenance improvement tools (PM Optimization, RCM, RCA, RCFA, FMEA, etc.) and knowledgeable in predictive maintenance tools, • Maintain a high level of technical competency in advanced maintenance technology., • Maintain equipment repair history and evaluate repair costs & trends., • Analyze equipment failure data patterns and interpret ERP PM maintenance data to generate priorities and action lists for improving reliability of site., • Track the performance of reliability improvements to determine their effectiveness and make additional modifications if required., • By working closely with the local Maintenance Teams, use intervals for potential failures to appropriately prioritize, plan, and schedule to minimize downtime., • Develop solutions to repetitive, chronic, or costly failures and other maintenance problems, and apply value analysis to repair/replace, repair/redesign, and make/buy decisions., • Assist in troubleshooting techniques for major/repetitive equipment., • Advise the Maintenance Supervisors/Managers of any problems or potential problems which affect the ability of the operation to produce in a safe and efficient manner., • Monitor and report on all relevant maintenance activity KPI’s including wrench time analysis., • Perform other duties as assigned. Competencies (Reference : Sibelco (Leadership) Competency Model) Decision Making • Accurately determines the complexity of tasks and projects and required resources, • Breaks down projects or assignments into different steps (group of activities), • Sets priorities and time parameters to accomplish tasks and projects, • Actively uses the practices, processes, and procedures within the operating model to get things done, • Organizes people and activities for simple and complex processes in an effective way, • Consistently fosters collaboration across the organization, • Builds strong inclusive relationships across Business/Functions and levels, • Enables and empowers people to give their best, • Makes the link between what drives people and the organizational goals, • Stays composed and navigates through change effectively, • Leads others to operate effectively in absence of clear structure and processes, • Comfortable in making decisions and taking actions, even with incomplete information, • Handles risk and uncertainty comfortably (Technical) Capabilities Industry knowledge • Practical knowledge of engineering principles applied to design, operation and maintenance of building structures and mechanical and electrical equipment for buildings., • Experience w/ predictive maintenance technologies including, but not limited to, vibration analysis, oil analysis, infrared Thermography, ultra sound and motor current analysis., • Open minded, • Team player, • Pro-active, • Able to work independently, • Diplomatic, • Self-motivated Educational Background and prior professional experience Language requirements • Minimum 10-15 years engineering/industrial maintenance experience, including experience with mechanical design/testing, international quality standards., • Minimum 5 years utility systems/management and/or facilities/plant management and maintenance. Experience in the Glass industry is preferred., • Certified Plant Engineer or Certified Maintenance Reliability Professional is preferred., • English – proficient verbal & writing

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Atlanta, GA and they are in need of a Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionAbout HealthLink Dimensions HealthLink Dimensions is a leading-edge Atlanta-based technology company working with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies. Our mission is to provide the most comprehensive database of healthcare professionals in the nation, supporting better healthcare outcomes and innovative business solutions. Position: Software Support Engineer We are seeking a skilled Software Support Engineer to join our team as the first point of contact for production support issues. In this role, you will be responsible for troubleshooting customer issues and providing timely and effective resolutions to ensure an exceptional customer experience. Essential Duties and Responsibilities • Serve as the first point of contact for inbound customer communications., • Demonstrate excellent problem-solving skills, with the ability to identify issues, resolve them quickly and effectively, and determine when to escalate to internal resources., • Troubleshoot production issues, provide resolutions, and help fix defects., • Meet established response expectations and ensure a high-quality customer experience., • Utilize database expertise and proficiency in understanding and writing SQL queries., • Work with tools such as Jira, Confluence, and Jira Service Management., • Communicate effectively in both written and verbal formats with internal and external professionals, including those with non-technical backgrounds., • Contribute to internal and external documentation, including knowledge articles, process documentation, runbooks, and FAQs., • Collaborate with other software engineers onsite and offshore., • Preferred experience in cloud environments such as Amazon Web Services (AWS) or Microsoft Azure. Skills and Experience, • 2+ years of experience and demonstrated knowledge of SQL, log analysis, HTML, and CSS., • 2+ years in remote or telephone-based customer-facing service and support roles., • Strong knowledge of SQL and experience with relational database management systems (RDBMS) such as MSSQL, Oracle, or MySQL., • Self-starter with the ability to work independently., • Experience in creating and managing customer communications and support tickets., • Ability to communicate clearly and effectively, both orally and in writing, with all levels of professionals., • Bonus: Experience with email marketing or building and managing email campaigns (e.g., template creation, list segmentation, deliverability basics).Qualifications / Requirements, • Live in the Atlanta, GA area, • Bachelor’s degree in computer science or equivalent. Benefits, • Hybrid Position: Work onsite Tuesdays and Thursdays, with remote flexibility the rest of the week., • Growth Opportunities: We encourage career progression and promote from within whenever possible., • Comprehensive Benefits: Medical, dental, vision, and life insurance., • Health Savings Accounts (HSA): Employer contributions provided., • 401(k): 4% company match to help you plan for your future., • Employee Referral Program: Be rewarded for helping us grow our team., • Paid Time Off: Generous PTO policy, including paid time for philanthropic work. Why Join HealthLink Dimensions?, • Work with cutting-edge technologies in a dynamic and collaborative environment., • Be part of a team that makes a difference in healthcare data solutions.