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  • Support Engineer
    Support Engineer
    hace 2 meses
    $70000–$80000 anual
    Jornada completa
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Product Engineer
    Product Engineer
    hace 2 meses
    $50000–$70000 anual
    Jornada completa
    Wayne

    Product Engineer Location: Wayne, NJ Department: Engineering / Solutions Architecture Employment Type: Full-Time About the Role We are seeking an enthusiastic Product Engineer with strong experience in Ubuntu-based embedded systems, device deployment, and customer-facing technical support. You will manage embedded Linux edge devices, assist sales with demos, support clients with solution design guidance, and help operate cloud-hosted components of our platform. This role is for a curious, do-it-all builder with a hardware engineer’s heart - always learning, solving, and making things work. Key Responsibilities Embedded Systems Deployment & Management • Build, configure, and maintain Ubuntu-based embedded systems (Jetson, ARM SBCs, x86 industrial PCs)., • Create and manage system images, OTA updates, provisioning pipelines, and device monitoring., • Troubleshoot kernel-level, networking, hardware I/O (USB, serial, MIPI, PoE), and performance issues., • Implement secure configurations including SSH hardening, firewall rules, VPN tunnels, certificates, and logging., • Maintain accurate deployment documentation and revision control. Cloud & IT Systems Operations • Assist with deployment, configuration, and monitoring of cloud-based services, containers, and microservices., • Work with engineering teams to validate releases in staging and production environments., • Manage system logs, diagnostics, remote access, uptime monitoring, and alerts for field devices and cloud components., • Support IT-related tasks such as networking, identity management, VPN configuration, and secure endpoint management. Solution Architecture Support & Pre-Sales Activities • Participate in sales calls and demos, configuring environments and presenting system capabilities., • Prepare and support demo units, pilot systems, and on-site proof-of-concept installations., • Communicate clearly with customers to gather requirements and recommend deployment best practices., • Act as a technical liaison between sales, engineering, and customers—especially during onboarding and early adoption. Customer & Partner Interaction • Assist clients with designing new solutions, configuration, performance tuning, and troubleshooting., • Provide training, documentation, and technical support during evaluations and early deployment phases., • Capture customer feedback and communicate product gaps, bugs, and feature requests to internal teams. Internal Collaboration • Work with engineering to test new releases on embedded devices and cloud services., • Maintain internal lab equipment, demo systems, and build infrastructure for engineering and sales. Required Skills & Experience • 2–8+ years working with Linux/Ubuntu, ideally on embedded or edge systems., • Strong understanding of systemd, networking, containers, and Linux internals., • Experience with embedded hardware (Jetson, ARM boards, industrial PCs)., • Comfort with cameras, sensors, network interfaces, and low-level debugging tools., • Ability to write shell scripts; Python proficiency preferred., • Experience supporting or managing cloud deployments., • Solid grounding in IT fundamentals (networking, security, VPNs, DNS, certificates)., • Highly comfortable using AI tools for general work, coding assistance, automation, documentation, and problem-solving. Preferred Experience • Experience with video analytics, access control, ALPR, or other hardware-integrated AI solutions., • Familiarity with Tailscale (or similar), VLANs, and secure remote access., • Exposure to DevOps practices or infrastructure as code., • Prior pre-sales engineering or customer success engineering experience., • Ability to prepare technical documentation and clear customer-facing materials. What We Offer • A mix of hands-on engineering and customer-facing technical work., • Opportunity to work on cutting-edge embedded and cloud technologies., • Competitive salary, benefits, and flexible work arrangements. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Paid time off Experience: • Systems engineering: 2 years (Required) Ability to Commute: • Wayne, NJ 07470 (Required), • Occasional travel may be required.

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  • Marketing Coordinator
    Marketing Coordinator
    hace 17 días
    $30–$35 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a highly organized and detail-oriented Marketing Coordinator to support marketing and business development efforts for our Architecture and Engineering firm. This role focuses on proposal coordination, qualifications packages, branding, and marketing communications to win new work and strengthen client relationships. The Marketing Coordinator will collaborate closely with technical staff, project managers, and leadership to produce high-quality marketing materials and submissions. Key Responsibilities • Coordinate and produce proposals, Statements of Qualifications (SOQs), RFQs, and RFP responses, • Manage proposal schedules, deadlines, and compliance requirements, • Collaborate with technical staff to gather project information, resumes, and narratives, • Edit and proofread proposal content for clarity, accuracy, and consistency, • Maintain proposal templates and boilerplate content • Prepare and update marketing collateral including project sheets, resumes, brochures, and presentations, • Ensure brand consistency across all marketing materials, • Support website updates, newsletters, and social media content as needed, • Assist with award submissions, press releases, and firm announcements • Maintain CRM and marketing databases (clients, pursuits, contacts), • Track leads, pursuits, and proposal outcomes, • Support client presentations and interviews, • Assist with conference, trade show, and networking event coordination • Conduct client, market, and competitor research to support pursuits, • Coordinate photography, graphics, and consultant information for proposals, • Work with external consultants (graphic designers, photographers, printers) as needed Qualifications • Bachelor’s degree in Marketing, Communications, Journalism, Business, or a related field, • 1–3 years of experience in marketing or business development; experience in an A/E or professional services firm preferred, • Strong writing, editing, and proofreading skills, • Exceptional attention to detail and organizational abilities, • Ability to manage multiple deadlines in a fast-paced, deadline-driven environment, • Strong interpersonal skills and ability to work with technical professionals

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  • CAD Technician
    CAD Technician
    hace 17 días
    $30–$50 por hora
    Jornada completa
    Mid Island, Staten Island

    Job Summary: We are seeking a skilled and detail-oriented CAD Draftsman with experience in land surveying to prepare accurate survey drawings, plats, and maps from field data. The ideal candidate will work closely with surveyors and engineers to produce high-quality deliverables that support construction, development, and civil engineering projects. Key Responsibilities: • Convert field survey data into clear, accurate 2D and 3D drawings using AutoCAD Civil 3D , Cyclone, and other CAD software., • Prepare boundary surveys, topographic maps, ALTA/NSPS land title surveys, subdivision plats, easement exhibits, and as-built drawings., • Interpret survey notes, legal descriptions, and GPS data collected by field crews., • Maintain accurate and organized project files and drawing databases., • Collaborate with surveyors and engineers to resolve discrepancies or technical issues in drawings., • Ensure compliance with local, state, and federal standards and regulations in all survey documents., • Assist in updating and maintaining standard drafting templates and procedures. Requirements: • Proven experience as a CAD Draftsman in land surveying or civil engineering., • Proficient in AutoCAD and Civil 3D and Cyclone (required)., • Understanding of survey principles, legal descriptions, and land development terminology., • Strong attention to detail and excellent organizational skills., • Ability to read and interpret field notes, deeds, and construction plans., • Associate degree or technical certification in Drafting, Surveying, or Civil Engineering Technology., • Experience with GIS, GPS, and survey data processing software (e.g., Trimble Business Center, Carlson Survey)., • Familiarity with local zoning, subdivision, and permitting regulations.

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  • Director, GIS
    Director, GIS
    hace 21 días
    Jornada completa
    Downtown Brooklyn, Brooklyn

    The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are seeking a Director of GIS to lead our team of GIS analysts, shape our GIS strategy, and drive modernization and innovation. As part of the OTI Applications division, you’ll oversee managers and GIS analysts working on mission-critical GIS systems, leveraging cutting-edge technologies and cloud services. Your role includes mentoring staff, promoting innovation, optimizing GIS data and development workflows, and enhancing cost efficiency in product delivery and maintenance. The Director of GIS will have the following responsibilities: • Develop and implement a comprehensive GIS strategy that supports the agency's mission and business objectives, • Lead a team of GIS professionals in the design, development, and maintenance of GIS databases, services, applications, and maps, • Lead and mentor GIS analysts and data specialists to ensure high-quality delivery, • Collaborate with architects and developers to design, maintain, and optimize GIS infrastructure, • Define GIS product roadmaps, establish performance indicators, and ensure delivery throughout product lifecycles, • Provide technical expertise and guidance to staff and management on GIS-related matters, • Develop and maintain relationships with stakeholders and partners to advance the agency's GIS initiatives, • Work with GIS and Data Engineering teams across the city to build citywide GIS and 3D mapping solutions, • Work with various City departments, utilities, universities, and private companies to visualize and analyze data critical to citywide spatial programs, including underground infrastructure, • Help teams across the city to better utilize GIS technology in business applications, • Provide leadership to the GIS unit, including staff development, retention, and recruiting, • Manage special projects and initiatives. HOURS/SHIFT Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program OTI participates in E-Verify TELECOMMUNICATION MANAGER - 82984 Minimum Qualifications 1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or, 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or, 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above. Preferred Skills The successful candidate should possess the following: - Strong leadership and management skills, with the ability to motivate and inspire a team - Minimum of five years of experience in GIS project management - Strong problem-solving and analytical skills, with the ability to think strategically - Knowledge of GIS software and tools, including ArcGIS, QGIS, and Python - 5+ years working as a GIS Analyst or engineer - Experience in GIS database design, development, and management - Excellent communication and interpersonal skills, with the ability to present complex information to a wide range of audiences - Hands-on experience using or working with GIS platforms such as ESRI, Carto, or GeoServer - Experience with ESRI GIS technology and desktop software (ArcGIS Desktop and ArcPro), ArcGIS Enterprise, ArcGIS Online - Experience developing production-grade solutions - Experience with enterprise geodatabase management, design, and data modeling - Hands-on experience using at least one programming language such as Python, SQL, Java, JavaScript, C++, C#, or C - A degree in GIS, Geography, Engineering, City Planning, or a related field is a plus

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