Director of Information Technology
10 days ago
Pittsburgh
Job DescriptionDescription: About the Role: The Director of Information Technology provides strategic leadership and oversight of IT operations and infrastructure for a mission-driven nonprofit organization. This role aligns technology strategy with organizational goals, manages budgets and vendor relationships, ensures system security and reliability, and leads IT staff. Serving as a trusted advisor to executive leadership, the Director offers insight on technology investments, risks, and emerging trends that advance the organization’s mission and long-term sustainability. Success in this role requires adaptability, flexibility, and a collaborative approach—balancing strategic leadership with hands-on engagement to ensure technology solutions effectively support the organization’s evolving needs. Requirements: • IT Strategy & Leadership, • Identify, develop, ensure, and execute an IT strategy that aligns with the organization's mission and goals as well as evolving business objectives and operational needs., • Align technology initiatives with regional economic development priorities and partner collaboration., • Evaluate and implement emerging technologies for relevance and operational and cost-effectiveness., • Assess all technology equipment and software needs and administer a plan to enhance inventory and utilization., • Advise executive leadership on IT investments, trends, efficiencies, and risks., • IT Operations & Infrastructure Management, • Oversee and ensure the reliability, security, and performance of the organization's IT infrastructure, including networks, cloud services, data storage, and telecommunications., • Manage hardware and software lifecycles—ensure all systems are updated, patched, and reliable., • Ensure business continuity and disaster recovery systems are in place and regularly tested., • Lead or provide strategic oversight on cross-functional technology initiatives (e.g., CRM upgrades)., • Cybersecurity & Data Management, • Oversee IT governance, security protocols, and compliance with industry standards., • Implement cybersecurity policies and best practices to protect organizational data., • Maintain data redundancy, security, and retention systems, including backup and recovery procedures., • Monitor IT risks and develop mitigation strategies to safeguard business operations., • Ensure compliance with data privacy laws (e.g., GDPR, CCPA) and any federal/state grant or agency requirements., • Conduct regular risk assessments and security audits., • End-User Support & Training, • Oversee IT support services to ensure timely and effective resolution of technical issues., • Supervise and support the IT Helpdesk Technician in providing first-line technical assistance., • Drive organizational adoption and proficiency in IT systems, new technologies, and cybersecurity best practices through targeted training and development., • Vendor & Budget Management, • Evaluate, select, and manage vendor relationships for hardware, software, and IT services., • Oversee IT budget planning, resource allocation, and long-term financial forecasting to optimize technology investments., • Negotiate contracts and service agreements to optimize technology investments., • Team Leadership & Development, • Supervise and mentor the IT Helpdesk Technician, ensuring high-quality IT support services., • Foster a collaborative and service-oriented IT culture within the organization., • Develop and implement IT policies, procedures, and best practices to optimize performance and security. Qualifications & Experience, • Education: Bachelor’s degree in information systems, Computer Science, or a related field required., • Experience: Minimum of 7–10 years of progressively responsible IT experience, including 1–3 years in a leadership or supervisory role managing staff, budgets, and strategic initiatives. Experience in a nonprofit or mission-driven environment is strongly preferred, with a demonstrated ability to align technology solutions with organizational goals and collaborate effectively across departments., • Strong knowledge of IT infrastructure, cloud computing, cybersecurity frameworks, and enterprise applications., • Proven experience managing IT budgets, vendor relationships, and contract negotiations., • Ability to lead IT projects from planning through implementation, ensuring alignment with organizational needs and priorities., • Excellent problem-solving skills and the ability to communicate complex technical concepts clearly to non-technical stakeholders., • Experience with Microsoft 365, networking, virtualization, cybersecurity, and AI tools is a plus., • Preferred Certifications (not required but advantageous):, • ITIL (Information Technology Infrastructure Library) Certification, • CISSP (Certified Information Systems Security Professional), • PMP (Project Management Professional), • AWS/Azure Certified Solutions Architect, • CompTIA Security+