Ticketing jobs in North Bergen, New Jersey - Page 4Create job alerts

Job DescriptionDescription: Do you dream about being part of History and promoting NYC’s most iconic destination for fun? Luna Park in Coney Island is actively recruiting Seasonal Ticketing Team Members. About Us: Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. Join our dynamic team and make a difference in the guest experience at Luna Park In Coney Island! As a vital team member, your role goes beyond the ordinary- it is about creating a memorable atmosphere for our visitors. As a Tickets Associate, your role involves providing guest services and handling cash or credit transactions for merchandise or services. Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA Job Description: • Embrace a warm and friendly attitude, ensuring every customer feels welcomed and appreciated., • Take charge of greeting guests with a smile, and handling orders and requests., • Ability to process payments with detail and minimal errors and follow cash-handling procedures diligently., • Provide current park information to our guests and knowledgeable on ticket structure and pricing, coupons, promotions, opening and closing times, park rules, park policies, park procedures, park amenities, etc., • Responsible for working in various locations within the park and must be knowledgeable in all assigned workstations., • Master computerized cash registers to ensure smooth and accurate sales transactions., • Collaborate with others and lend a helping hand when needed and as advised by supervisors and/or managers., • Be proactive in identifying and resolving customer requests, creating a positive and seamless experience., • Use effective sales techniques to increase sales transactions and contribute to the overall success of the team., • Maintain impeccable cleanliness and organization in your work area, upholding our commitment to a tidy and inviting environment., • Uphold the highest standards by following all CAI policies and procedures, ensuring a safe and enjoyable experience for everyone.Requirements:, • Previous experience in cash handling or customer service is a plus., • Friendly and approachable demeanor with excellent communication skills., • Ability to engage with guests and create a positive, memorable experience., • Basic math skills for handling transactions and providing change., • Sales-oriented mindset with the ability to upsell products., • Flexibility to work independently and/or as part of a team., • Availability to work various shifts, weekends, holidays, and evenings as needed., • Physical stamina for standing and moving throughout the shift., • Must be outgoing, friendly, courteous, and honest., • Able to work in all weather conditions.

Job DescriptionITTConnect is seeking an IT Service Desk L2/L3 Analyst for a direct-hire full time position with a large financial institution. Position is hybrid: 3x a week onsite Job location: Midtown Manhattan This role is a combination of hands-on IT system administration and IT Service Desk L2/L3/Team leader, to ensure prompt resolution of incidents, adherence to service-level agreements (SLAs), and support of critical financial systems and end user computing while maintaining compliance and security standards. Key Responsibilities: System Administration (40%): • Administer, monitor, and maintain servers (Windows/Linux), networks, and cloud systems (e.g., AWS, Azure, Microsoft 365), • Manage Active Directory, Group Policy, DNS, DHCP, e-mail, M365, phone system, file servers, and other core services, • Maintain system security by implementing patches, updates, and backups, • Monitor system performance and troubleshoot issues and incidents to ensure high availability and reliability, • Assist with IT infrastructure projects including upgrades, migrations, and new deployments, • Maintain documentation of system configurations, procedures, and network diagrams, • Project management, • Management of local server room Service Desk Support (60%): • Supervise the day-to-day operations of the IT service desk to ensure efficient handling of support requests, • Ensure consistent documentation, classification, and resolution of tickets, with prioritization of high-impact financial systems, • Train and coach team members on compliance, security protocols, and customer service best practices, • Monitor KPIs and SLAs, generate reports, and provide recommendations for continuous improvement, • Act as the escalation point for complex or high-priority incidents, including those affecting financial transactions, trading platforms, or compliance systems, • Collaborate with system administrators, security, and application teams to ensure seamless support, • Assist in compliance audits by maintaining records and contributing to access control reviews and incident documentation, • Maintain and monitor virtual desktop environment including core financial applications, • Perform regular backups and support disaster recovery and business continuity planning, • Provide technical support for financial applications and trading systems Requirements • 12+ years of experience in IT Infrastructure / Service Desk, • 5+ years of experience in system administration and IT support roles, • Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange, • Experience with cloud platforms such as Azure, or AWS, • Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), • Experience with ticketing systems (e.g., Jira, ServiceNow), • Scripting experience (PowerShell, Bash), • Experience with virtualization platforms (VMware, Hyper-V), • Experience with virtual desktop infrastructure (VDI – e.g. Citrix), • Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices, • Understanding of data privacy, regulatory requirements, and cybersecurity in finance, • May require after-hours or weekend work during system upgrades, maintenance or emergencies, • On-call responsibility for critical infrastructure issues, • Desirable experience working with banks / financial services, • Bachelor’s degree in Information Technology or related field

Job Description TITLE: IT HELPDESK TECHNICIAN We are seeking a Help Desk Technician for our client’s Hackensack, New Jersey office (law firm) JOB SUMMARY: The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Position requires being onsite Monday thru Friday from 9:30am to 5:30pm REQUIREMENTS: • Professional experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred)., • Ticketing management systems experience - SolarWinds, • Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly., • Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions., • Flexibility to provide occasional shift coverage or extended hours when needed., • Law firm or professional services background is preferred., • Associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred. Company DescriptionAbout The Rockridge Group: TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model: Collaborate. We partner with you to understand the unique needs of your business before we propose a solution. Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry. Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction. With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.About The Rockridge Group:\r\n\r\nTRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:\r\nCollaborate. We partner with you to understand the unique needs of your business before we propose a solution.\r\nStrategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.\r\nEngage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.\r\nWith over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionTitle: Technical Support Tech II Location: New York, NY, United States Duration: 6 months (with possible extension) Schedule: Monday–Friday, 40 hours/week Job Description Please include in the submission a mock email/ticket response to test written communication skills. Candidates without this will be withdrawn. HM would like to see how they would respond to a difficult question that they are not able to answer. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Customer support role -email will come in with questions on how a device works etc. -Will create support tickets as needed -Stay within SLA’s -Try to troubleshoot tickets if can answer, close. If not, will escalate to engineering team. -Create write ups on the steps to document the steps taken for reporting. Requirements: Bachelor’s degree in a related field required 3-6 years of experience in a technical support role for hardware troubleshooting (devices, fire TV stick, appliances) Software: ticketing system experience required Comfortable with AI searches Attention to detail High organizational skills Needs to have high communication skills with customers, needs to be able to navigate difficult conversations in verbal and written format. Benefits Info Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #LI-UK2

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role The SEM Experimentation Lead will own the experimentation strategy for Gametime's paid search program, driving structured testing, performance insights, and strategic innovations in partnership with Google and internal teams. This role will design and implement experiments that shape SEM strategy, improve campaign efficiency, and deliver measurable ROI. This is a high-impact, hands-on role at the intersection of SEM, analytics, and marketing technology. You'll partner with data science, engineering, and creative to ensure our SEM program stays ahead of platform changes, privacy shifts, and performance expectations—while helping fans discover live events they love. Key Responsibilities • Lead the development and execution of a comprehensive SEM experimentation roadmap across bidding strategies, ad formats, audiences, and campaign architecture., • Design statistically sound experiments, define KPIs, and establish measurement frameworks to ensure results are valid and actionable., • Analyze test results independently and in collaboration with data science and analytics teams to extract insights and shape SEM strategy., • Manage the relationship with Google to access and pilot betas, participate in platform innovation, and bring forward new tools and features., • Architect scalable and efficient SEM account structures, including automation strategies and advanced segmentation., • Collaborate with Data Engineering and Analytics to enhance internal SEM tools, dashboards, and reporting pipelines., • Partner with Growth and Creative teams to test messaging, landing pages, and audience strategies that improve conversion and engagement., • Communicate learnings across the organization, operationalizing successful tests and aligning SEM plans with business priorities., • Stay current on SEM trends, privacy changes, and competitive shifts to ensure Gametime remains at the forefront of paid search innovation. Key Competencies • Deep knowledge of SEM platforms, especially Google Ads, with a strategic mindset for scale and efficiency., • Strong understanding of experimentation methodologies, statistical rigor, and testing frameworks., • Analytical fluency; able to work with SQL and large datasets to derive insights and inform decision-making., • Cross-functional leadership; able to drive collaboration across marketing, analytics, data engineering, and product teams., • Excellent project management and communication skills; able to translate complex data into clear business recommendations., • A builder's mindset—self-directed, curious, and excited to scale what works while testing what's next. Requirements • 7+ years of hands-on experience managing and scaling large SEM programs, ideally in fast-paced, mobile-first or e-commerce environments., • Proven track record designing and running structured experiments that drive measurable performance improvements., • Deep familiarity with Google Ads, bid automation, audience segmentation, and campaign optimization., • Strong comfort with data—able to independently run analysis or partner closely with technical teams., • Experience working with data scientists, engineers, or statisticians on marketing or experimentation initiatives., • Ability to translate test results into strategic actions that scale across campaigns and teams., • Passion for growth marketing, continuous learning, and helping fans connect with live experiences. Nice to Haves • Experience with app-based SEM strategies and SKAN measurement., • Knowledge of attribution modeling, incrementality testing, or MMM., • Background in marketplaces, travel, ticketing, or similarly dynamic, performance-driven industries. Why Gametime At Gametime, SEM isn't just a channel—it's a growth engine. This role is your opportunity to lead experimentation at scale, shape strategy for a major acquisition lever, and work closely with Google on cutting-edge innovation. You'll drive performance that impacts how millions of fans discover live events, while being part of a collaborative, data-driven, and mission-aligned team. What We Can Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company offsites and meet-ups, • Wellness programs

Job Description About Us We are a fast-growing cannabis retail management firm overseeing multiple licensed dispensaries in New York. Our mission is to provide exceptional and compliant retail experiences in a complex and rapidly evolving industry. We are currently seeking a Senior IT Technician to take ownership of our IT systems across all locations and build out sustainable tech infrastructure for the future. About the Role As the most senior IT professional on our team, you’ll be responsible for overseeing, maintaining, and improving all IT systems across multiple cannabis dispensary locations. You’ll be expected to troubleshoot and resolve issues across a wide range of hardware and software, lead setup and scaling efforts during new store launches, develop internal processes and documentation, and ensure seamless operation of tech systems critical to sales, compliance, and customer service. This role is on the ground and hands-on, requiring site visits across NYC, Westchester, and Long Island. You must be proactive, solutions-oriented, and capable of independently managing priorities in a dynamic retail environment. Key Responsibilities Technical Support & Troubleshooting • Diagnose and resolve hardware/software issues across devices: POS systems, tablets, desktops/laptops, printers (Epson, Star), ID scanners (Verascan), and payment terminals., • Provide Tier 1–2 support for staff, escalating issues only when necessary., • Lead IT setup for new store openings, including cable configuration, device installations, and system integrations., • Configure and maintain Windows-based systems, Microsoft Surface devices, printers, scanners, card readers, routers/modems, and Wi-Fi networks., • Create and maintain thorough IT documentation, SOPs, and equipment inventories across locations., • Standardize workflows for common troubleshooting procedures and onboarding new IT team members., • Build trust and rapport with store managers and staff to proactively anticipate tech needs., • Represent the IT department with professionalism in both staff and customer-facing situations., • Regularly travel to retail stores throughout NYC, Yonkers, and the Hamptons to support tech systems on-site., • Support cross-departmental projects such as inventory hardware rollouts or compliance tech integrations., • 5+ years of experience in IT support, systems administration, or retail tech operations, preferably in multi-location environments., • Strong working knowledge of:, • Windows OS and Microsoft Surface devices, • Printers (Epson, Star), scanners (Verascan), and POS systems (e.g., Treez, Dutchie, etc), • Networking fundamentals: Wi-Fi setup, IP troubleshooting, cable management, • Remote support tools and ticketing systems, • Excellent documentation and organizational skills, • Strong communication and customer service mindset, • Must be a self-starter who thrives in fast-paced, minimally structured environments, • Comfortable working independently and taking initiative, • Valid driver’s license and reliable vehicle required for travel as neededCompany DescriptionWe are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities. Working with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.We are proud to be a minority-owned and justice-involved business, committed to fostering diversity, inclusion, and social equity in the cannabis industry. Our team is driven by a shared mission to not only provide top-quality products to our customers but also to change the stigma of cannabis in our communities.\r\n\r\nWorking with us means you'll be part of a dynamic, forward-thinking environment where your contributions are valued and your voice matters. You'll have the chance to be a part of history as we shape the future of cannabis retail in one of the world's most vibrant cities.

Job DescriptionSalary: $75,000 - $82,000 + benefits, commission, and bonus Position Overview Diamond Baseball Holdings is seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Director, Ticket Sales will report to and collaborate with the General Manager. (milb.com/brooklyn) Responsibilities • Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization, • Actively sell and maintain a healthy book of ticket sales business, • Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization, • Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews, • Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis, • Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement, • Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline, • Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward, • Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization, • Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio, • Bachelor’s degree in business, Marketing, Sport Management, or a related field, • 4+ years of experience in ticket or other B2B and B2C sales, • 2+ year of sales leadership experience, • Sales minded, leadership professional, • Proven ability to build, develop and retain a staff, • Team above self-mentality, • High personal accountability, • Strong time management and organizational skills, • Desire to cultivate strong relationships within and outside of the organization, • Ability to be creative, take calculated risks and strive to better the standing of the organization, • Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level, • Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time

Job Description Onsite Technician Location: Provide support for office location in Manhattan NY. Onsite as Needed may be 3-5 days. Mon - Fri. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: 8:30 AM – 5:30 PM EST Time Zone. OT As needed basis. About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job you'll build a career that matters, we're team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places. 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Title : Onsite Technician Expectations – highlights include: • Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer, • Develop operational knowledgebase and infrastructure documentation both internally and customer-facing, • Skillset – knowledgeable and capable of providing support for the following technologies:, • Extremely strong customer service interaction with varied user base, • Familiarity with ITSM tools and ticketing systems, • Logging all incidents and requests into the ITSM system, • Software installations and updates, • Software error investigation and resolution, • Experience with hardware/software troubleshooting, • User access management and password resets, • Knowledge of user equipment and peripherals (printers, scanners, etc), • Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability, • Ability to perform proactive system monitoring, • Capability to coordinate with vendor support teams, • Properly escalating unresolved issues to upper level support, • Coordinating with IT Service Desk for accurate documentation, • Configuration changes for business critical systems, • Maintaining physical inventory of connections and equipment in each IDF/MDF, • Establish documentation and operational protocols, • Maintain full documentation of all systems and procedures, • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance tVBD5bI5dn

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job DescriptionIT Help Desk Specialist | $80,000 - $105,000 | Onsite | Direct Hire What Matters Most: • Competitive pay of $80,000 - $105,000, • Schedule: Monday – Friday, 7:00 AM – 4:00 PM, with additional hours as needed, • Location: 100% Onsite in New York City, NY, • Provide technical support for hardware, software, and network-related issues via phone, email, or in-person., • Install, configure, and maintain computer systems, applications, and peripherals., • Respond to and resolve user-reported issues, documenting solutions in the ticketing system., • Educate users on best practices and software functionality., • Escalate complex technical issues to advanced support teams as needed., • Monitor and manage IT assets, tracking inventory and conducting lifecycle management.Qualifications and Requirements:, • Bachelor’s degree in a related field preferred., • A+, Network+ certifications or a minimum of 6 years in a technical or IT help desk role accepted in lieu of degree., • Strong knowledge of hardware, software, operating systems, and networking concepts., • Ability to analyze and resolve issues efficiently, meeting service level agreements (SLAs)., • Excellent verbal and written communication skills for non-technical audiences., • Familiarity with networking concepts, including TCP/IP, VPN troubleshooting, and network connectivity.Benefits and Perks:, • $80,000 - $105,000 base salary, • Health benefits, • 401(k) with match, • Generous PTO and early off Fridays The base salary range for this position is $80,000 - $105,000, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you'll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You'll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You'll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. In your first 30days, you will: • Learn RADAR's mission, technology stack, and core values., • Complete onboarding and security compliance training., • Get familiar with RADAR's deployment process and common support issues., • Review technical documentation, Runbooks, and Zendesk workflows., • Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods., • Begin independently handling technical support tickets for deployment-related issues., • Communicate directly with vendor technicians to walk through issue resolution., • Manage escalations from the Deployment Operations team., • Liaise with your manager to generate performance reports for internal stakeholders., • Adhere to SLAs by prioritizing urgent support requests., • Confidently resolve complex technical issues based on accumulated knowledge., • Contribute to improving internal documentation by drafting new Runbooks., • Escalate unresolved cases efficiently to L2/L3 support teams., • Demonstrate working knowledge of our monitoring tools and appliance logs., • You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment., • You have strong troubleshooting skills across hardware and software platforms., • Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow)., • You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST)., • You are a clear communicator, capable of translating technical issues for non-technical audiences., • You thrive in fast-paced environments with shifting priorities., • You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems., • You have the flexibility to work weekends, holidays, or outside standard hours when needed. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Why Join Us: * Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative. * Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth. * Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement. The Role: As an L2 MSP Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Offer remote and on-site support to clients, as needed. * Provide server and network maintenance and support to clients. * Identify, research, and resolve technical problems reported by clients. * Communicate with customers as necessary to gather information and provide updates. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: Minimum one year of L2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern Salary is at least $75,000 In-office role just 40 minutes from Manhattan and close to NYC/NJ. Powered by JazzHR N71DXAsnlm

Job Description Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. Who You Are: As General Manager of our New York flagship, you are accountable for financial performance, guest experience, and team culture. This highly visible, on-site role requires active leadership during operating hours, including evenings, weekends, and peak periods. You will lead both Show/Front of House (FOH) and Service/Back of House (BOH) teams with operational expertise, emotional intelligence, and strategic focus, working closely with the AGM, Floor Managers, and Facilities Manager. You own the full scope of unit operations — P&L initiatives, schedules, payroll, training, compliance, guest standards, and cultural health — while serving as the bridge between senior leadership and on-the-ground teams. As GM, you set the tone by leading on the floor, collaborating directly with staff and guests, driving strategic planning and execution, and holding teams accountable for results through strong decision-making, problem-solving, and change leadership. This role requires both strategy and hands-on execution, balancing oversight with the ability to roll up your sleeves and handle the day-to-day challenges of a high-volume, guest-facing business. This includes stepping in to support shifts, weekends and floor management. Your leadership will also be key in driving guest, employee and financial success and operational efficiency. Your Day-to-Day: PEOPLE & TEAM LEADERSHIP • Consistently inspire and empower managers and teams to deliver exceptional guest experiences and a seamless operation, also ensuring that they have the tools and resources to succeed., • Display leadership by actively working the floor alongside FOH and BOH teams to ensure smooth guest flow, adequate staffing, and high service levels., • Make sound business decisions for labor and staffing needs, as well as resolve operational challenges across FOH and BOH teams, ensuring real-time coordination and adequate resources to meet business demands., • Champion the museum’s culture and values, using employee voice feedback to foster a positive work environment and ensure all team members embody our mission in guest and peer interactions., • Actively cultivate our feedback and growth culture by ensuring team members are supported in their professional growth and operational responsibilities., • Lead daily syncs and weekly meetings with your management team to assess operational challenges, plan for peak periods or special events, and ensure that both teams are aligned on priorities., • Ensure quick, effective communication between FOH and BOH during shifts, stepping in when necessary to resolve real-time operational issues such as cleanliness, supply shortages, or food prep. FINANCIAL MANAGEMENT & STRATEGY • Ensure that the location meets its financial targets, including sales, programming, inventory, operating and margin goals, collaborating with your peers, as well as the FOH and BOH teams to drive revenue and control costs., • Work closely with the FOH and BOH Managers to optimize labor by ensuring that staffing levels are aligned with operational needs, especially during peak periods., • Analyze guest flow and operational data to identify trends, adjusting inventory levels, staffing strategies, and operational plans to improve efficiency and guest experience., • Partner with the Finance and Sales teams to prepare and review financial reports, ensuring alignment between operational performance and financial targets. OPERATIONAL MANAGEMENT • Oversee inventory levels in partnership with your management team, ensuring that supplies (F&B, retail, service elements) are adjusted based on guest flow, seasonal needs, and upcoming events., • Work closely with your management team to ensure that daily operational needs, including ticketing, guest flow, facilities maintenance and service standards, are consistently met., • Collaborate with your management team to ensure that cross-departmental resource management (supplies, staffing) are streamlined and efficient., • Ensure that inventory control is maintained, with a focus on minimizing waste, optimizing stock levels, and ensuring the timely ordering of supplies. EVENT & HIGH-VOLUME PERIOD MANAGEMENT • Provide real-time guidance during high-traffic periods or unexpected operational challenges, working closely with both FOH and BOH Managers to resolve issues quickly and efficiently., • Collaborate with your management team to ensure that the team is well-prepared for special events, seasonal peaks, and high-traffic periods, adjusting staffing and inventory levels accordingly., • Ensure that the Guest Operations Support team (cleaning and food prep) is responsive to real-time needs, coordinating with the BOH Manager to handle cleanliness, food prep, and supply shortages during shifts., • Coordinate with the management team to ensure that additional guest flow and event-related operational demands are met, including staffing and resource allocation., • Serve as a primary point of contact for special events, ensuring that both FOH and BOH teams are aligned on responsibilities and timelines. GUEST EXPERIENCE OVERSIGHT • Utilize data and guest feedback to monitor satisfaction, collaborating with your management team to implement improvements in service delivery, cleanliness, and food prep standards., • Ensure that guest-facing areas are maintained to the highest standards, coordinating with FOH and BOH teams to address any issues impacting the guest experience. The Necessities • 5+ years of management experience in a physical consumer-facing environment., • 5+ years leadership experience managing an entire business unit or site., • Strong leadership skills, with a proven ability to manage cross-functional teams and work directly with both FOH and BOH departments to ensure operational excellence., • Prior direct oversight over 100+ exempt/non-exempt employees., • Experience managing inventory, people and labor, financial and sales performance for a high-volume operation, with a focus on optimizing efficiency while delivering exceptional guest experiences., • Advanced knowledge of accounting and finance principles., • Experience managing complex operations across people, financials, and processes., • Experience with POS and inventory systems, internal messaging systems, Google Suite, and ADP Time and Attendance., • Food Handler / ServeSafe and TIPS (or equivalent alcohol training) certifications., • Availability to work weekends, evenings, holidays, and peak business periods. The Nice-to-Haves: • Strong leadership skills, with a proven ability to manage cross-functional teams and work directly with both FOH and BOH departments to ensure operational excellence., • Strong coaching skills with a bias toward action and accountability., • Ability to problem-solve in real-time, stepping into operational roles as needed to ensure smooth shift execution during peak periods or special events., • Strong communication skills, with a proven ability to collaborate across departments and lead both strategic planning and hands-on operational execution., • Proficient and a quick ability to learn technology, including inventory management systems, labor scheduling software, and POS systems., • Bilingual (English/Spanish) communication skills preferred. The salary range for this role is $115,000 - $130,000 USD dependent on experience, as well as an annual bonus and options. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. Benefits • Competitive pay and annual bonus, • Vision, dental, and healthcare benefits, • Employee assistance program, • 401K and retirement plans, • Stock options, • Paid time off, • After five years of employment, additional week off and monetary stipend, • Annual pinkball (yes, it is “pink-tie” themed company event), • Break room snacks and unlimited ice cream, • 16 free museum tickets per year for friends and family, with free entry for self, • 50% off retail products, • Ability to advance within the organization

Job Description As a vital part of the Visitor Services team, the Part Time Visitor Services Ambassador, Floor provides the first impression and the last interaction for visiting guests. The Visitor Services Ambassador maintains and ensures each visitor receives the highest level of customer service set forth by museum practices. This position plays a vital role curating a visitor’s experience by attentively listening, expertly guiding and accurately communicating requested information. The Visitor Services Ambassador will serve as the Museum’s leading representative by demonstrating exceptional customer service skills with a positive attitude and engaging demeanor. By displaying a confident and strong work ethic, the Ambassador will support the entire Visitor Services team as they provide a united enthusiasm for the Museum experience. Their professional and courteous actions will assist the Museum in exceeding the visitor’s expectations by performing the following duties:  Supports all areas of the frontline and public spaces of the museum as directed, including general admission ticketing, reception and information, exhibit flow, audio guide operations, group operations, membership and special events.  Provides a high level of customer service by engaging guests, answering questions, resolving problems and/or referring more difficult problems to a supervisor as necessary to ensure a wonderful experience.  Actively seeks out and engage guests in conversation, using strategies which may include inquiry, personalizing experiences and appropriate humor to provide exceptional guest experiences.  Maintains up-to-date knowledge of daily Museum exhibits, programming, membership benefits, events and operational changes.  Communicates Museum policies and offerings; recommends museum itineraries to visitors.  Provides facts and historical information about museum, ships, equipment, and artifacts, pointing out features of interest and answering questions.  Clearly communicates the mission and message of the Intrepid Museum to guests.  Ushers guests through assigned indoor or outdoor area insuring a smooth, swift flow of traffic.  Move/position barricades and stanchions for crowd control as needed.  Ensures safety and well-being of our Museum guests.  Ensures cleanliness of assigned area, performing general picking up of garbage and informing supervisor of need for additional cleaning.  Coordinate with volunteers, educators, and other Museum staff to provide the best visitor experience.  Attend regular mandatory training sessions.  Performs other duties as required or directed by management. The ideal candidate will have a high school diploma or general education degree (GED). One (1) year or more of related customer service experience in ticketing, crowd control, admissions and interpretation, preferably in an attraction or museum setting. Ability and comfort in speaking in public and directing individuals or groups, express ideas clearly and present information effectively to museum guests, exhibit good judgement, and be able to resolve guest issues independently. Strong attention to detail and organizational skills with the ability to prioritize. Ability to follow direction and adjust to changing policies and procedures, memorize historical and technical information. Must be able to work a flexible schedule, including holidays, evening and weekend days. Fluency in multiple languages is a plus. We offer a competitive salary, and the opportunity to be a part of a very rewarding time in the Museum’s history! Intrepid realizes that it is rare an applicant meets 100% of the qualifications for a given role. If much of this job description describes you, then we encouraged you to apply. The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description PC & Mobile Support Technician (Tier 2 | Active Directory + MDM | Onsite NYC) We’re seeking a hands-on Tier 2 PC & Mobile Support Technician to join our onsite team in Midtown Manhattan (with occasional assignments in Queens and other MTA facilities). This role focuses on provisioning, kitting, distributing, and supporting over 2,400 mobile devices (iPhones, mobile printers, credit card hardware) for MTA conductors, alongside traditional Tier 2 desktop/laptop support. The ideal candidate has 4–6 years Tier 2 experience, at least 4 years supporting mobile devices (iOS/Android + MDM platforms), and strong Active Directory skills. Must be comfortable working 100% onsite and handling physical deployment tasks (moving/lifting equipment). Specialized knowledge includes: • Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals., • Experience with Microsoft’s Active Directory., • Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms, • Strong oral and written communications skills and strong people skills., • A good to have skill is Wireless/Mobile Requirements • Desktop & Laptop Support (Windows OS, MS Office, Mac, Ubuntu, Linux, and etc.), • Mobile Device Support (iOS, Android, 4+ yrs), • Mobile Device Management (MDM platforms – Intune, AirWatch, MobileIron, etc.), • Microsoft Active Directory (user accounts, groups, troubleshooting), • Device Provisioning, Imaging, Kitting & Deployment (enterprise scale), • Hardware & Peripheral Support (printers, mobile printers, card readers, tablets), • Asset Inventory & Lifecycle Management, • Remote Access & VPN Troubleshooting, • Customer Service & End-User Support (onsite, face-to-face), • Windows 10/11 and O365 Support, • Network Troubleshooting (LAN/WAN, VPN, Wireless), • Application Deployment & Patch Management, • Exchange / Outlook Support, • Hardware & Software Troubleshooting (Advanced), • ITIL or ServiceNow / Ticketing Systems, • Security & Compliance (endpoint protection, MFA, conditional access), • Strong Communication & Documentation Skills “Only candidates with demonstrated hands-on experience in the required skills will be considered for next steps in the hiring process.”

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job DescriptionSalary: $45K - 60K Position: Technical Support Specialist Location: Inwood (Long Island), with client onsite visits throughout NYC/NJ DK's Enterprises About Us: At DK's Enterprises, we've been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our foundation is built on long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork. Job Description: As a Technical Support Specialist at DK's Enterprises, you'll play a crucial role in delivering exceptional technical support and solutions to our valued clients. Your daily tasks will include: • Providing technical assistance to clients both on-site and in-house, resolving a variety of issues ranging from password resets to workstation migrations., • Participating in shadowing and continuous learning activities to familiarize yourself with our internal systems and client environments., • Engaging in an on-call rotation to address urgent client needs outside of regular business hours., • Collaborating closely with our service desk team to efficiently prioritize and resolve support tickets., • Minimum of 1 year of experience supporting Windows and Apple environments., • Proficiency in PC support, including hardware upgrades and command line operations., • Knowledge of Apple systems, including OS upgrades and iOS support., • Excellent communication skills with the ability to convey technical concepts to non-technical users effectively., • Comfortable working both independently and as part of a team in a fast-paced environment., • Competitive salary range of $45,000 - $60,000 per year., • Comprehensive benefits package including 401(k) with match, health insurance, and Paid leave., • Gas and toll reimbursement for onsite visits., • Opportunities for professional development and career advancement. If you're a tech-savvy problem solver with a passion for customer service, we want you on our team at DK's Enterprises! Apply now and take the next step in your career journey.

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Le arn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week.

Job Description NOC Technician Location: East Hanover, NJ or NYC or remote options available. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: Must be available all shifts About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Overview We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector. Daily responsibilities: • Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts., • Conduct daily preventative maintenance checks and services on managed devices within client infrastructure., • Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues., • Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation., • Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution., • Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities., • Maintain customer technical information in accordance with defined documentation standards., • Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications., • Perform OS patching and vulnerability sweeps on Customer environments., • Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule., • Perform any other duties as assigned. System responsibilities: • Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures., • Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions., • Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance., • Troubleshooting desktop and Windows OS issues., • Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting., • Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware., • Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes., • Minimum 3 days on site at East Hanover, NJ office., • Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols., • Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP)., • Strong understanding of Route/Switch and Wireless technologies., • Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines., • Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous., • Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities., • Proactive approach to problem-solving and troubleshooting techniques., • 5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies., • In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies., • Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches., • Strong understanding of Cisco product suite include catalyst, nexus, and wan routers., • An active Fortinet certification such as FCP or FCSS, • An active Cisco CCNA, CCNP certification, • Any course certifications/accreditation, • Any equivalent certification (Palo, Arista, F5 etc.) What We Offer • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance 1ic4eZJ2Ps

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies. Education & Certifications • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Strong problem-solving and prioritization skills., • Excellent communication and customer service skills., • Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description The Intrepid Museum is seeking an experienced Junior Staff Accountant to join our Finance Department team. This role reports directly to the Controller and requires a solid understanding of GAAP and accounting systems. This position is responsible for recording daily transactions, general ledger account reconciliations and financial analysis necessary for accurate and timely financial reports and projections, as well as audit preparation. We are looking for a resourceful, team-focused professional who is a motivated, detailed-oriented individual with an ability to thrive in a fast-paced environment. Tasks will include working with the Museum’s ticketing system to prepare and analyze attendance and admission reports, as well as accounts payable, accounts receivable, general ledger and account analysis. The successful candidate must be diligent in delivering information accurately and timely and must be able to interact with team members to assist in making the department more efficient and productive. Salary Range: $57,500.00 - $62,500.00 commensurate with experience Responsibilities include the following: • Support day-to-day accounting functions and general ledger management., • Prepare and process weekly bank deposits., • Reconcile and post credit card transactions., • Reconcile receivable statements with museum partners., • Perform reconciliations of selected balance sheet, income, and expense accounts as part of our comprehensive month-end close., • Prepare journal entries in NetSuite accounting system, • Calculate expense allocations to grants, departments and programs., • Support completion of annual external audit by preparing assigned schedules and collecting pertinent documentation., • Assist with other accounting projects as needed. Qualified candidates will possess a bachelor’s degree (B.A. or B.S.) in Accounting or Finance from a four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience. Exemplary computer skills in MS Word, Excel, Outlook, and Internet required. Must have prior experience with a detailed accounting system. Ability to organize and manage multiple tasks with strong interpersonal and communication skills. Must be attentive to detail, accuracy and timelessness with a positive attitude and ability to adapt to an ever-changing environment. Intrepid realizes that it is rare an applicant meets 100% of the qualifications for a given role. If much of this job description describes you, then we encourage you to apply.

Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Utilize your expertise in SAML/LDAP (OKTA) to manage user identities, access permissions, and authentication, ensuring secure and efficient access to company resources., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1

Job DescriptionJoin LaundryLux Senior IT Support Specialist What we are looking for: The Senior IT Support Specialist provides day-to-day Tier 2 and Tier 3 technical support with opportunities to lead and contribute to internal IT projects and companywide implementations. You will be responsible for resolving technical issues, supporting infrastructure, improving business processes, and ensuring smooth deployment of systems across teams. This is an ideal role for someone who thrives in a hands-on, fast-paced environment and is looking to grow their skills across support, networking, server management, and project execution. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: • Health benefits package including medical, dental & vision plans, • Life Insurance, • 401(k) with company matching, • Paid Time Off, • Paid Holidays, • Profit Sharing, • Employee Referral Program, • Mentorship Program, • Company Sponsored Training, • Monitor and resolve IT helpdesk tickets for hardware, software, and user issues., • Perform installation, configuration, and troubleshooting of devices, software, and networking equipment., • Manage user onboarding and offboarding (Active Directory / Azure / O365, etc), • Support printers, monitors, docking stations, IP phones, mobile devices, and remote connectivity tools., • Maintain antivirus protection, inventory systems, and enforce IT policies., • Administer and maintain physical and virtual servers (VMware), including backups and recovery planning., • Participate in companywide software and hardware implementations (onsite & remote), • Work with stakeholders to gather business requirements and improve operational efficiency., • Contribute to documentation using SDLC methodologies., • Assist in designing project plans, timelines, and ensure timely task completion., • Deliver end-user training for new systems and workflows., • Support LAN/WAN networks, routers, switches, firewalls (Sophos, Ubiquiti), • Administer Office 365, Azure/Entra, Active Directory, RingCentral VoIP, • Evaluate hardware/software needs and assist with procurement., • Maintain and update IT policy/procedure documentation., • Travel occasionally to remote offices across North America for implementations and support.What you should have:, • Strong troubleshooting skills and ability to work independently., • Excellent verbal and written communication, with a customer-first mindset, • Effective at documenting procedures and translating technical language for end-users., • Microsoft 365 and Azure Administration, • Active Directory / Entra ID, • Sophos Ecosystem (Endpoint & Firewall), • Ubiquiti Networking (LAN/WAN/TCP-IP), • VMware (Virtual Server Environments), • RingCentral VoIP, • DUO, Barracuda, CrowdStrike antivirus and endpoint protectionEducation and Experience:, • Bachelor’s degree or equivalent work experience in IT or related field, • 5+ years’ experience in an IT support or sysadmin role, • IT certifications (CompTIA, MCSA, Azure, Network+) a plus, • Experience with ticketing systems (e.g., Jira, Zoho, ServiceNow) a plus, • Prior project coordination or implementation experience a plus, • Familiarity with SDLC documentation and structured IT processes a plus Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.