Ticketing jobs in Yonkers, New YorkCreate job alerts

Worldwide Logistics Inc., is looking for an IT Specialist Level I. As an IT Specialist, you’ll be a member of a growing full-service IT support team. With an amazing opportunity to learn while supporting a global workforce. Worldwide Logistics seeks an IT Specialist capable of quickly learning and adapting to challenges in our fast-paced, global industry. As an IT Specialist at Worldwide Logistics, you will be part of the frontline support team, primarily assisting domestic users across various North American sites. You will be responsible for handling support requests through our ticketing system, using various enterprise tools to administer, support, monitor, and maintain desktops, peripherals, network equipment, and servers. Besides managing helpdesk requests, this role also involves overseeing and maintaining assigned IT projects using our project management tools. Responsibilities and Duties • Building, configuring, and troubleshooting workstations for new users, • Installing operating systems and software applications, • Creating users and general administration in Microsoft O365, • Maintaining asset inventory for all hardware, • Utilize a ticketing system to track and maintain workflow, • Troubleshooting network connectivity Qualifications and Skills Required: • 2 years of experience working on an enterprise Helpdesk or for an MSP, • Experience installing operating systems and software, • Experience building PCs, • Experience with Enterprise Anti-virus systems, • Familiarity with networking, switching and routing, • Moderate to advanced MS Excel knowledge, • Must have excellent written and verbal communication skills, • Any experience with RMM and ticketing systems is highly desired, • Must be a self-starter, • May be required to work off-hours, weekends as needed, or potentially on a 2nd shift What you’ll get in return: • Competitive base salary, • Medical, dental, and vision insurance for employees, • 401K Program to help you invest into your future, • Flexible vacation time to promote a healthy work-life balance Hybrid position - required 3 days in office. No exceptions. 22.00 - 26.00 per hour

Title: IT Intern Department: Information Technology Location: Bronx, NY (On-site ) Status: Part-time; hours based on availability Start Date: February 9th, 2026 About NAICA NAICA is a nonprofit organization committed to providing supportive housing, shelter services, and community programs for individuals and families throughout the Bronx. Our IT department is essential to ensuring that staff across all program sites have functioning technology, secure systems, and reliable tools to support the vulnerable populations we serve. IT interns gain hands-on experience in real-world technical support within a multi-site social service organization. Internship Summary The IT Intern will support NAICA’s technology operations, including device setup, troubleshooting, account support, and on-site technical assistance. This is an opportunity for students seeking practical experience in IT support and systems administration while learning the tech infrastructure behind nonprofit service delivery. Key Responsibilities • Provide first-level support for staff across NAICA shelters, housing programs, and administrative offices., • Assist with imaging, configuring, and deploying desktops, laptops, mobile devices, and printers., • Support account setup, password resets, and access permissions under supervision., • Troubleshoot hardware, software, and network issues; escalate as needed., • Maintain inventory of IT equipment across multiple NAICA locations., • Help install software updates and ensure devices meet security and compliance requirements., • Assist with onboarding/offboarding tech tasks, including email setup, ID creation, equipment retrieval, etc., • Log, update, and close helpdesk tickets in NAICA’s ticketing system., • Support IT projects such as device refreshes, Wi-Fi upgrades, cybersecurity initiatives, and documentation. Qualifications • Currently enrolled in a program related to IT, Computer Science, Information Systems, Cybersecurity, or similar., • Basic knowledge of Windows systems; MacOS helpful but not required., • Strong problem-solving and communication skills., • Ability to work on-site at NAICA locations in the Bronx., • Professional, reliable, and able to maintain confidentiality., • Comfortable learning new systems and troubleshooting common technical issues. Learning Outcomes • Hands-on experience in IT support across a multi-site nonprofit., • Skills in troubleshooting, device management, and ticketing systems., • Understanding of secure technology practices in social service settings., • Direct exposure to real-world IT workflows, user support, and system administration.

Job Description Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals. About the Team: The Project Team at Network Doctor is responsible for all technology implementations that require more than just a simple work order or request. They work with a wide variety of technologies, including but not limited to networking, systems administration, cloud services, security services. Position Details: The candidate should be a motivated individual looking to work in a stimulating, fast-paced and collaborative atmosphere. Responsibilities will be diverse and often require personal judgment. Successful engineers will assist in the technical planning and implementation of projects, create configurations documentation for use by other technicians, perform technical work onsite at client locations, and keep an eye on the quality of project work being completed. The team member would work from our Englewood Cliffs, NJ office and when needed travel onsite to our clients. Key Responsibilities: • Azure infrastructure deployment, administration and support, • Migrating workloads into Microsoft Azure IaaS and Microsoft SharePoint., • Server migrations from physical-virtual/virtual-virtual, • Installing, configuring, and maintaining Windows Server environments., • Installing, configuring, and maintaining Hypervisor solutions such as VMWare and Microsoft Hyper-V., • Configuring and deploying networking equipment: like switches and firewalls and wireless access points., • Configuring, implementing, and supporting virtual desktop delivery solutions like Citrix DaaS (Virtual Apps and Desktops) and Windows Remote Desktop Services., • Configuring storage devices such as SANs and NASs with redundant disk volumes, delivering LUNs via ISCSI, • Technical planning, leading office relocations, and leading email migrations - both On-premises to Cloud and Cloud to Cloud., • Setting up and managing backups solutions., • 5+ years of experience with IT systems administration., • Azure infrastructure deployment & administration experience is a must, • Solid foundation with IT Infrastructures and experience in maintaining them., • Great verbal & written communication skills, • Must be organized and detail oriented, • Team player; excels in team collaboration, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Dependable & responsible, • MSP Experience, • Advance level Azure Certifications, • Technical Certification in the above mentioned areas, • Familiarity with the ConnectWise Suite for ticketing and remote management, • Physical ability to lift and move 50lbs

Job Description Position: IT Lead Location: Hackensack, NJ Salary: 90k – 110k +B (Hybrid) NJ based full-service Law Firm seeks an IT Lead to join their Team! RESPONSIBILITIES: • Act as lead liaison between firm and third-party IT support provider, • Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used, • Assist personnel and our third party with troubleshooting and operational maintenance, • Perform various technical duties, which include, but are not limited to, the following:, • Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems, • Use User Experience Monitoring application daily, • Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines, • Assist HR and Facilities with ergonomic equipment setup, • Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices, • Provide on-site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices, • Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and update, • Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to more senior specialists, as necessary, • Work with third party on security concerns and client security guidelines, • Setup and maintenance of conference room audiovisual equipment, • Meeting setup and support for video conferencing using web-based conferencing systems, • Provide on-site technical support for off-site/remote trials or conferences, • Troubleshoot and resolve wireless connectivity for internal and external customers, • Support for telephone programming and handset maintenance under direction of the manager, • Troubleshoot and coordinate repairs of hardware and software with vendors QUALIFICATIONS: Proficiency in the Microsoft Office suite, iManage and other firm applications 2+ years’ applicable and relevant technical experience Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11 Exceptional customer service skills

Job Description Customer Service Who We Are: GMA Accessories, Inc. dba Capelli New York, Capelli Sport, and Ballet Group LLC. is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, ladies fashion accessories, handbags and sports/athletic apparel. We were established in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have offices in the U.S.A., China, Hong Kong, Germany, UK and Bangladesh. Our U.S. warehouse facilities are located in New Jersey for east coast distribution and California for west coast distribution. What We Are Looking For: We are seeking a driven Customer Service Assistant for our Corporate Office in South Hackensack, NJ. The ideal candidate will be a detail-oriented person who is a problem solver, takes initiative, possesses great communication skills, has the ability to shift gears at a moment’s notice, and enjoys the challenges of helping to build a great organization of talented individuals to join our team. Responsibilities: • Resolve customer complaints via phone, email, mail., • Manage a large volume of incoming calls and emails, • Use telephones to reach out to customers and verify account information., • Greet customers warmly and ascertain problem or reason for calling., • Assist with placement of orders, refunds, or exchanges., • Advise on company information., • Take payment information and other pertinent information such as addresses and phone numbers., • Place or cancel orders., • Suggest solutions when a product malfunctions., • Handle product recalls., • Inform customer of deals and promotions., • Utilize computer technology to handle high call volumes., • Work with customer service manager to ensure proper customer service is being delivered., • Follow communication procedures, guidelines and policies, • Close out or open call records., • Compile reports on overall customer satisfaction., • Read from scripts. Requirements: • Proven customer support experience or experience as a client service representative, • Strong phone contact handling skills and active listening, • Familiarity with ticketing systems and practices. Zendesk knowledge is an advantage., • Customer orientation and ability to adapt/respond to different types of characters, • Excellent communication and presentation skills, • Ability to multi-task, prioritize, and manage time effectively, • High school degree If you see yourself as our newest team member, please submit your resume and salary requirements (Applications without the salary requirement might be delayed for review) GMA Group/Capelli Sport is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. GMA Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job DescriptionTITLE: HELPDESK TECHNICIANLOCATION: HACKENSACK, NJ Seeking a Help Desk Technician for our client’s Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.JOB SUMMARY:The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environmentREQUIREMENTS: • Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred)., • Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly., • Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions., • The position also requires flexibility to provide occasional shift coverage or extended hours when needed., • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred.