Command Center Technician (Facilites Management)
hace 6 días
Kenilworth
Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You'll Do: The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services. About the role: As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. Where a site technician walks the floor, you walk the fleet — conducting structured remote rounds across every site we operate, using BMS, EPMS, DCIM, and every other telemetry source available to us. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure. This is a remote monitoring role. You will not be turning wrenches — you will be the reason the person turning the wrench knows where to go. • Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability., • Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS), Electrical Power Management Systems (EPMS), DCIM, and all other available telemetry and observability platforms., • Monitor critical assets including UPS systems, standby generators and fuel systems, switchgear, PDUs, battery plant, chillers, CRAH/CRAC units, cooling towers, pumps, air handlers, and fire suppression systems., • Baseline normal operating conditions and identify deviations, drift, and early-warning signatures in telemetry before they escalate into events., • Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs., • Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices., • Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments., • Dispatch and remotely support on-site technicians, vendors, and contractors during events and planned maintenance, confirming work is performed in accordance with established practices and procedures., • Support root cause analysis (RCA) efforts by providing detailed timelines, logs, alarm histories, and incident documentation., • Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events., • Perform technical writing in support of the change management program, including event narratives, procedure feedback, and shift documentation., • Enforce adherence to change management processes and safety requirements within mission-critical environments., • Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels., • Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews., • Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.Work Schedule: Our Command Center operates 24/7/365. This is a permanent night shift position on a 12.5-hour schedule. It does not rotate to days. • Shift: 12.5 hours, nights, with the shift scheduled to include a 30-minute handover overlap at each end of the night., • Rotation: A fixed two-week repeating pattern (2-2-3) with every other weekend off. Depending on crew assignment, you will work either:, • Sunday, Wednesday, Thursday in week one; Monday, Tuesday, Friday, Saturday in week two — or, • Monday, Tuesday, Friday, Saturday in week one; Sunday, Wednesday, Thursday in week two., • Cycle: Three scheduled shifts in one week and four in the next, repeating. You will never work more than four shifts in a single week., • Days off: Every other weekend off, plus a four-day break built into each two-week cycle., • Holidays: The Command Center is staffed on holidays. Holiday coverage is part of the rotation., • Handover: Every shift begins and ends with a structured handover to the oncoming and outgoing crew. Punctuality is a safety requirement, not a preference., • On-site presence: This role is performed from the Command Center and requires on-site presence for the duration of each shift. This is a salaried, exempt position. Who You Are: • 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations)., • Foundational technical knowledge of data center electrical and mechanical infrastructure systems., • Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments., • Proficiency with monitoring tools, ticketing systems, and operational dashboards., • Experience in incident management, technical troubleshooting, and structured escalation., • Ability to interpret system telemetry, trend data, and alarm behavior to distinguish signal from noise., • Ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern, including weekends and holidays, in a 24/7 operations environment., • Excellent time management, organizational, and communication skills., • Must be able to prioritize tasks and react quickly to issues., • Strong written communication — much of your work product is the written record of what happened and when., • Work is performed in a climate-controlled Command Center environment, primarily seated at a multi-monitor operator workstation.Preferred:, • 4+ years of experience working in mission-critical environments, • Prior experience in a hyperscale or large-scale data center environment., • Hands-on technical background in electrical (UPS, switchgear, generators) or mechanical (chillers, CRAC/CRAH units) systems., • Familiarity with specific BMS, EPMS, and DCIM platforms., • Experience working in a centralized Command Center or Network Operations Center (NOC)., • Experience supporting multiple sites or a distributed fleet from a single point of visibility., • Prior experience working sustained night shift operations., • Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training). Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. • You love to maintain high situational awareness and dive into the details of complex systems., • You're curious about identifying recurring trends or procedural gaps to drive continuous improvement., • You're an expert in remaining calm and effective under pressure during high-severity incidents., • You're the kind of person who notices the number that's slightly wrong before anyone else does.Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities continue to expand. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $75,000 to $100,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
