Director Operations Logistics
11 hours ago
Dallas
Assistant Director – Logistics Operations (Last Mile) Location: Dallas, Texas Role Overview We are seeking an accomplished Assistant Director – Logistics Operations (Last Mile) to lead and optimize end-to-end last mile delivery operations within a dynamic eCommerce environment. This role will be responsible for driving operational excellence, enhancing delivery performance, managing logistics partnerships, leading transformation initiatives, and ensuring scalable, customer-focused distribution solutions. The ideal candidate will have extensive experience in large-scale logistics operations, strong project management expertise, and a proven track record of improving efficiency, controlling costs, and delivering exceptional service levels across complex delivery networks. Key Responsibilities Last Mile Operations Management • Lead and manage day-to-day last mile logistics operations across multiple regions, delivery hubs, and partner networks., • Design and implement scalable delivery strategies that improve service quality, speed, operational efficiency, and customer satisfaction., • Manage and strengthen relationships with third-party logistics providers (3PLs), transportation vendors, and delivery partners, ensuring adherence to service-level agreements (SLAs)., • Monitor and improve key operational metrics, including OTIF (On-Time In-Full), delivery success rates, turnaround times, productivity, and cost per shipment., • Drive continuous improvement initiatives focused on network optimization, route efficiency, delivery performance, and customer experience., • Partner closely with fulfillment, transportation, customer service, and technology teams to ensure seamless execution of logistics operations. Program & Project Leadership • Lead strategic logistics transformation initiatives, operational improvement programs, and large-scale projects from planning through execution., • Manage cross-functional programs involving automation, process redesign, systems implementation, network expansion, and operational scaling., • Apply structured project management methodologies to ensure timely delivery, budget compliance, and measurable business outcomes., • Support strategic initiatives related to capacity planning, peak-season readiness, and logistics network growth. Risk, Cost & Stakeholder Management • Identify operational risks and develop proactive mitigation plans to maintain business continuity and service reliability., • Drive cost optimization initiatives across transportation, labor, vendor management, and operational processes., • Develop operational dashboards, forecasts, performance reports, and executive presentations for leadership review., • Serve as a key liaison between internal stakeholders, logistics partners, and senior leadership to ensure alignment and execution of operational priorities., • Lead communication and stakeholder management during escalations, organizational changes, and major project rollouts. Team Leadership & Development • Lead, mentor, and develop high-performing logistics and operations teams., • Foster a culture of accountability, operational excellence, continuous improvement, and customer-focused execution., • Support talent development, succession planning, coaching, and performance management initiatives. Qualifications & Experience Required • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related discipline., • 12–15+ years of progressive experience in logistics, transportation, supply chain, or eCommerce operations., • Strong expertise in last mile delivery operations and logistics partner management., • Proven experience managing large-scale logistics networks and operational teams., • Demonstrated success leading operational transformation, process improvement, and complex project initiatives., • Strong understanding of transportation management, route optimization, logistics analytics, and operational KPIs., • Experience managing third-party logistics providers and vendor performance. Preferred • PMP Certification or equivalent project management qualification., • Experience working within large-scale logistics, transportation, courier, or eCommerce organizations. Key Skills & Expertise • Last Mile Logistics Operations, • Logistics Network Optimization, • Project & Program Management, • Risk & Business Continuity Management, • Cost Optimization & Financial Management, • Vendor & Partner Management, • Stakeholder & Communication Management, • Operational Excellence & Continuous Improvement, • Process Improvement & Automation, • Data Analysis & Performance Management Preferred Industry Background Candidates with experience in leading logistics, transportation, courier, and eCommerce organizations such as DHL, FedEx, UPS, Amazon, Maersk, or similar large-scale logistics environments will be highly preferred.