Field Service Operations Manager
26 days ago
$85000–$95000 yearly
Full-time
Orlando
CRD Careers has partnered with a leader in the Environmental Services & Equipment industry. We are seeking an experienced Service Manager with a Thermo King or Carrier certification to lead and oversee service operations. This role offers the opportunity to manage a dynamic team, drive customer satisfaction, and ensure efficient department performance in a fast-paced environment.
Key Responsibilities:
Operate the service department at maximum production while managing costs and building a loyal client base.
Ensure customers receive prompt, courteous, and effective service, leading to positive experiences.
Act as a liaison between technicians, the parts department, and customers, prioritizing required services.
Oversee work distribution to technicians and manage the hiring of service advisors and technicians.
Maintain accurate records and execute warranty parts retention in compliance with OEM requirements.
Drive improvement initiatives supporting service goals, cost control, and operational efficiency.
Assure a clean, organized, and safe working environment. Requirements
3+ years of experience as a Service Manager with Thermo King or Carrier certifications.
8+ years of strong diesel repair and reefer background.
Relentless focus on customer satisfaction and effective follow-up.
Strong communication skills and ability to multitask in a fast-paced environment.
Organizational and time management skills, coupled with a professional appearance and work ethic.
Basic computer skills (Karmak experience preferred). Benefits
Competitive salary ($85,000 - $95,000)
Relocation Assistance Available
Comprehensive benefits: Medical, Dental, and Vision plans
Paid vacation, sick days, and holidays
401(K) Matching Program About CRD Careers:
At CRD Careers, we specialize in connecting top-tier professionals with industry-leading organizations. By understanding our clients’ needs and aligning them with talented candidates, we deliver exceptional hiring solutions for roles that demand precision, leadership, and expertise.
If you are an experienced Service Manager ready to make an impact with a company committed to quality service and team success, apply now!
