Clinical Services Manager
30 days ago
Tallahassee
Job Description POSITION TITLE: CLINICAL SERVICES MANAGER LOCATION: Care Point Health & Wellness TYPE OF POSITION: Full-time (Monday-Friday 8:00 a.m. to 5:00 p.m.) GENERAL FUNCTION: The Clinical Services Manager (CSM) is responsible for the day-to-day operational management of the medical clinic, ensuring efficient patient flow, optimal use of exam and procedure rooms, and high-quality support for providers. The CSM serves as the primary link between clinical staff, administrative leadership, and front-line operations - overseeing scheduling, workflow coordination, supply management, compliance with regulatory standards, and performance oversight of non-provider clinical personnel. JOB RESPONSIBILITIES Operational Oversight • Coordinate daily clinic operations to ensure smooth patient flow and efficient provider schedules., • Assign medical assistants, x-ray technician, and referral coordinator to appropriate providers or duties., • Monitor and adjust exam room utilization, ensuring two-room rotation for providers and timely room turnover., • Supervise and evaluate assigned clinical support staff, including conducting performance reviews and coaching., • Organize daily morning huddles with providers and support staff to review schedules, priorities, and special cases., • Ensure adherence to clinical protocols, infection control standards, and OSHA/AHCA/CDC guidelines., • Monitor compliance with HIPAA and patient confidentiality regulations., • Oversee ordering, stocking, and maintenance of medical supplies, instruments, and equipment., • Serve as the operational liaison between providers, administrative leadership, and front desk staff., • Facilitate clear communication regarding patient flow, urgent cases, and schedule adjustments., • Bachelor’s degree in healthcare administration, nursing, or related field (or equivalent experience)., • Minimum 3 years of experience in a medical clinic setting, with at least 1 year in a supervisory role., • Strong understanding of clinical workflows, medical terminology, and patient care processes., • Excellent leadership, organizational, and communication skills., • Proficiency in electronic health record (EHR) systems; experience with Veradigm/Allscripts preferred.Skills and Abilities, • Strong leadership, communication, and organizational skills., • Ability to work in a fast-paced, mission-driven environment with diverse populations., • Commitment to HIV care, harm reduction, and health equity principles., • Certification in medical office management, clinical supervision, or practice administration., • Experience in both medical and dental service settings., • Bilingual in English and Spanish.Work Environment and Physical Requirements, • Fast-paced clinical environment with frequent interaction with patients, providers, and support staff., • Occasional extended hours for special projects or operational needs., • Occasional lifting of up to 25 pounds. Supervises Medical Assistant, X-Ray Technician, Referral Coordinator, Receptionists, Van Driver, and other assigned clinical support staff. Equal Opportunity StatementBig Bend Cares and Care Point Health & Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, patients, and community members. EOE/ADA Monday - Friday 8:00 am - 5:00 pm