Inventory Team Lead, Google Store Retail Williamsburg
1 day ago
New York
Job Description Google Inventory Team Lead Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it! The Team Lead, Inventory will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience. Compensation Range: $28-$32 per hour Responsibilities Essential Functions of this Position: • Manage omni-channel systems including buy online and pick up in store., • Manage spare parts inventory and store supply inventory., • Process receiving, shipping, transfers including chargebacks and damaged goods., • Mentor, train and foster team environment to deliver customer centric operational excellence., • Work closely with leadership to anticipate and plan for changing inventory and staffing needs., • Meet & greet customers, assist with sales and complete transactions when necessary., • Ability to act as first line to de-escalate and resolve customer issues., • Ability to address and support Inventory associate questions. Inventory:, • Accountable for adhering to the inventory standards, • Create inventory success through collaboration as a team, not solely as an individual contributor, • Maintain inventory accuracy by identifying and correcting stock variances, • Lead stock and teams through the accurate and timely completion of daily inventory tasks, • Assume responsibility for compliance of all retail inventory processes, • Ensure all stockroom organizational and safety standards are maintained, • Consistently demonstrate excellent interpersonal, leadership, and coaching skills, • Create a work environment where motivated people can excel, exceeding daily ownership goals, • Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience, • Support team and assist with consumer interactions and transactions, • Inspire and engage associates by motivating team to succeed, • Promote passion, pride and commitment, • Lead by example and serve as a resource for product knowledge, • Coach to all competences to ensure consistency of expectations within location, • Improve associate engagement through appropriate behaviors and actions, • Actively inspect post-launch and drive improved results with best practices, • Responsible for activity in space at all times, • Drive compliance of procedures and policies, • Ensure timely completion of required training to empower personnel to succeed, • Implement, execute and inspect existing and new retail programs, tools and training, • Manage 6-8 MOD segments per week, • Continuously display high integrity, • Develop strategic perspective and champion change, • Inspire others to high performance through collaboration and teamwork, • Utilize professional expertise to solve problems and analyze issues, • Capture initiative and strive for results, • Assist management in assigning the following: breaks, opening/closing tasks, & holding teamaccountable to their attendance, • Support management needs, • Other duties as assigned. Qualifications, • 5+ yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory, • Effective communication, presentation and interpersonal skills, • Strong organizational skills with attention to detail, • Experience working with any of the larger consumer electronics stores technology., • Demonstrates passion for leading edge technology and product solutions., • Possess strong written and verbal communication, and working knowledge of G-Suite, • Have a strong working knowledge of standard operating procedures, • Experience conducting coaching and positive reinforcement., • Excellent communication skills and demonstrated ability to meet or exceed performance standards, • Ability to motivate team, • Ability to work flexible hours, including evenings, weekends and holidays, • Work with associates to elevate skills and performance, providing coaching on opportunities for improvement, • Ability to effectively read and interpret schematic diagrams, • Ability to work flexible schedule including nights and weekends., • Bilingual and Multilingual would be considered an asset (English and/or Spanish) Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:, • Medical, Dental, Vision, and Telehealth, • Basic Life Insurance and AD&D, • Voluntary Life Insurance, • Short Term and Long Term Disability, • Flexible Spending Account, • Health Reimbursement Account, • 401(k) match, • Legal Insurance, • Pet Insurance, • Employee Assistance Program, • Employee Discount Program, • Tuition Assistance Plan, • Paid Time Off and Company Paid Holidays