Help Desk Technician / Executive Service Desk
2 days ago
Wayne
This person will be on a team of 6 individuals responsible for deskside service and working a ticket que, but will primarily be responsible for the Radnor, PA location while the other team members are in Winston Salem, NC and one other location. The ticket queue is for the entire organization and the team as a whole is responsible for supporting the que. There are a wide range of trouble shooting issues including network VPN, printers, desktops, mobile devices, password resets, MS Teams, Intune, Zoom, and application troubleshooting. Job Summary: This position provides advanced technical support to end users and maintains high standards in the day-to-day operations of the client's workstation computers and devices. The primary objective of this position is to provide end users with a stable computing platform. Essential Duties and Responsibilities Log, track and maintain tickets as reported via phone, email, IM, and walkup requests. Provide advanced end user support on pc hardware, network connectivity, printers, VOIP Phone systems, the client's sent applications (O365, Cisco Anyconnect, Windows AD, VMWare, etc.,) and workstation operating systems, including first line troubleshooting, problem identification and escalation. Create and maintain accounts for Active Directory/Windows Domain, Oracle Databases, SugarCRM, Zoom, Cisco Anyconnect, and RSA. Buildout laptop and desktop pc's as needed using a standard image, SCCM and Scripts. Assist in training of end users in new software and technologies. Create, update and maintain documentation for Help Desk use. Plan and document major hardware/software upgrades for the Help Desk. Participate in asset inventories as scheduled. Review current methods and procedures and recommend improvements. Provide as needed on-call support remotely. Minimum Education & Experience Requirements: • Two year related technical degree OR a combination of relevant college education and training, • 4-7 years of experience supporting Windows computers in a networked environment, • A+ certification preferred, • Experience with VMWare preferred, • Knowledge and understanding of supported the client's applications, • Knowledge of computer components, Windows 10 operating systems, networks and platforms, • In-depth knowledge of Microsoft Office Systems (2016 and O365), • Knowledge of scripting (Powershell, batch file), • Ability to follow prescribed methods and procedures, • Skill with attention to detail, • Skill in analyzing and solving basic problems quickly and under pressure, • Ability to work effectively with customers and technical staff to resolve problems, • Demonstrated customer service orientation and focus, • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.