Chat jobs in , Madrid - Page 2Create job alerts

Desde Iwantic, buscamos un/a Voice Platform Architect para incorporarse directamente a una compañía líder del sector financiero. La persona seleccionada será responsable de diseñar e implementar soluciones avanzadas de voz y IVR, optimizando la experiencia de llamadas, el flujo de atención y la adopción de autoservicio. RESPONSABILIDADES • Diseñar y mantener la arquitectura de telefonía, incluyendo call flows para múltiples departamentos y servicios., • Implementar soluciones de voz integradas con CRM, plataformas AI y sistemas de soporte., • Analizar métricas de llamadas, identificar puntos de fricción y optimizar la experiencia del cliente., • Diseñar tagging de llamadas para capturar datos y generar insights accionables., • Optimizar IVR y soluciones de voice/chat AI para aumentar la resolución automática y la satisfacción del cliente., • Colaborar con Product Owners, Service Architects y equipos de AI para asegurar integración omnicanal., • Proporcionar liderazgo técnico en sistemas de voz, incluyendo SIP, IVR y soluciones cloud., • Gestionar relaciones con vendors y partners, asegurando cumplimiento de objetivos y KPIs. SE REQUIERE • Experiencia demostrable en arquitectura de telefonía y diseño de call flows., • Conocimiento de plataformas de voz empresariales y su integración con sistemas de soporte., • Capacidad analítica para interpretar métricas de llamadas y generar mejoras., • Habilidades de comunicación y colaboración en equipos globales., • Familiaridad con metodologías Agile/Scrum es un plus., • Pasión por crear experiencias de usuario excepcionales. SE OFRECE • Contrato indefinido directamente con cliente final., • Salario competitivo., • Modelo híbrido (2 días de teletrabajo)., • Flexibilidad horaria., • Planes de formación y desarrollo profesional., • Entorno con impacto directo en la experiencia del cliente y alta visibilidad dentro de la organización.

Spanish Customer Service Representative Grupo Norconsulting – Spain (Remote / Hybrid after relocation) Location: On-site – Athens, Greece Norconsulting is currently recruiting for a client for a Spanish-speaking Customer Service Representative to join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment. Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely. What You’ll Do • Provide support to customers via phone, email, and chat, ensuring a high level of service, • Handle customer inquiries, requests, and complaints in a professional and efficient manner, • Troubleshoot issues and provide appropriate solutions or escalate when necessary, • Maintain accurate records of customer interactions in CRM systems, • Follow up with customers to ensure resolution and satisfaction, • Collaborate with internal teams to improve customer experience, • Identify opportunities to improve processes and customer satisfaction What You Bring • Previous experience in customer service, support, or similar roles, • Fluency in Spanish (written and spoken), • Good level of English for internal communication, • Strong communication and interpersonal skills, • Problem-solving mindset with attention to detail, • Ability to handle multiple tasks and work in a fast-paced environment, • Comfortable using CRM systems and digital tools, • Team-oriented attitude with a customer-first approach What You Can Expect • Monday to Friday schedule supporting work-life balance, • Competitive salary with performance-based incentives, • Full relocation support (travel, accommodation, initial expenses), • Paid time off and comprehensive benefits package, • Career development opportunities with ongoing training, • International and collaborative work environment, • Option to relocate back to Spain and work remotely after 2–3 months This is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.

Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente, que se unan a nuestro equipo para tener un impacto positivo en el mundo a través de la tecnología. ¿TE APUNTAS AL RETO? Como Genesys Developer participarás en proyectos de construcción y mantenimiento de soluciones tecnológicas de contact center, con un equipo de expertos de primer nivel. ¿QUE ESPERAMOS DE TI? • Diseñar, desarrollar y configurar soluciones de contact center sobre plataformas Genesys (Cloud o Engage)., • Implementar y mantener flujos de interacción (voz, chat, email) utilizando herramientas como Architect, IRD o Composer., • Desarrollar integraciones con sistemas externos (CRM, APIs REST, bases de datos)., • Configurar enrutamiento inteligente (routing, colas, skills, estrategias)., • Participar en la automatización de procesos mediante IVR y bots conversacionales., • Analizar incidencias técnicas y proporcionar soporte de nivel 2/3., • Colaborar con equipos de negocio para traducir requisitos funcionales en soluciones técnicas., • Optimizar el rendimiento de la plataforma y asegurar la calidad de las soluciones implementadas., • Documentar desarrollos y configuraciones técnicas. ¿QUE HARÁS EN TU DÍA A DÍA? • Desarrollo y mantenimiento de flujos en Architect, • Configuración y gestión de Data Actions y event-based services, • Conocimientos de JSON, • Experiencia en integración con Salesforce, • Experiencia en integración de APIs REST, • Experiencia en implementación de bots y automatización conversacional, • Conocimientos de Scripting., • Deseable también conocimientos en otras soluciones CCaaS, como AWS u ODIGO. ¿QUE ENCONTRARÁS EN SEIDOR? • Un equipo diverso. Respetamos las diferencias que nos hacen más humanos. 💜, • Compañerismo. Trabajamos en equipo y aprendemos los unos de los otros., • Flexibilidad y conciliación. El teletrabajo está en nuestro ADN. Promovemos la flexibilidad horaria, y tenemos jornada intensiva los viernes y los meses de julio y agosto. 🙌, • Aprendizaje continuo. Formaciones en idiomas, técnicas, certificaciones, etc., • Carrera profesional individualizada, para que seas tú quien decide hasta dónde quieres llegar. 🚀, • Autonomía y posibilidad de proponer y promover nuevas oportunidades., • Programa de retribución flexible. Tickets guardería, restaurante, transporte, y seguro médico., • Descuentos exclusivos y condiciones especiales en tecnología, ocio, viajes, etc. 🌟, • Podrás formar parte de iniciativas solidarias y relacionadas con el medio ambiente.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Planetary Passion and Cosmic Collaboration. How will you contribute to IENAI SPACE? As Mission Analyst, you will contribute to the technical development of mission design, flight dynamics and software solutions supporting space missions, as well as to customer-facing activities around our software products. This role combines solid hands-on experience in mission analysis with good software development skills and a collaborative mindset, delivering high-quality engineering work within a multidisciplinary team. Reporting to the Mission Analysis Tech Lead, you will participate in mission analysis studies, contribute to the development and validation of advanced software tools, and support customers in making the most of our solutions. Your main responsibilities will include: • Perform mission analysis tasks including trajectory design, propulsion sizing, spacecraft maneuver planning, and feasibility assessments, as part of internal projects and consulting contracts with industry stakeholders., • Develop, test and validate software models and simulations for mission analysis and flight dynamics, ensuring accuracy and consistency with engineering requirements., • Contribute to the development of advanced software solutions, with a focus on meeting customer needs and maintaining high standards of quality, testing and documentation, particularly for the 360™ tool., • Support customers in the use of company tools and solutions, providing technical guidance under the supervision of the Tech Lead., • Collaborate in the preparation of technical proposals for national and international opportunities., • Work closely with engineering, operations and system design teams to help ensure mission requirements are met. What is your department like? You will be part of our Mission Analysis and Operations department, which is in charge of the development of our 360™ tool, both in terms of software development and providing mission analysis services. What will make you succeed? Technical Requirements • Master's degree in Aerospace Engineering, Software Engineering, Systems Engineering, or a related field., • Approximately 3 years of hands-on experience in mission analysis within the space sector., • Good understanding of spacecraft modeling and key subsystems, including propulsion, ADCS, power, communications and thermal control., • Familiarity with mission analysis and flight dynamics tools or libraries such as GMAT, STK, Orekit, FreeFlyer, or equivalent., • Proficiency in Python and/or Julia. Knowledge of additional languages such as MATLAB or C++ is considered an asset., • Understanding of software engineering practices, including object-oriented programming, test-driven development and version control. Familiarity with CI/CD, UX/UI or DevSecOps environments (e.g., Docker, AWS) is a plus., • Solid grounding in orbital and attitude mechanics, optimization, and spacecraft operations. Experience with spacecraft maneuvering is valued., • Some exposure to technical proposals or space standards is an asset. Soft Skills • Collaborative and proactive attitude, with a genuine interest in contributing to a technical team., • Ability to manage assigned tasks with autonomy while knowing when to escalate or seek guidance., • Good communication skills, able to interact clearly with peers and, when needed, with customers., • Curiosity and willingness to learn in a fast-paced environment., • Resilience and ability to stay focused under deadline pressure. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 9 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Spanish Customer Service Representative Grupo Norconsulting – Spain (Remote / Hybrid after relocation) Location: On-site – Athens, Greece Norconsulting is currently recruiting for a client for a Spanish-speaking Customer Service Representative to join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment. Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely. What You’ll Do • Provide support to customers via phone, email, and chat, ensuring a high level of service, • Handle customer inquiries, requests, and complaints in a professional and efficient manner, • Troubleshoot issues and provide appropriate solutions or escalate when necessary, • Maintain accurate records of customer interactions in CRM systems, • Follow up with customers to ensure resolution and satisfaction, • Collaborate with internal teams to improve customer experience, • Identify opportunities to improve processes and customer satisfaction What You Bring • Previous experience in customer service, support, or similar roles, • Fluency in Spanish (written and spoken), • Good level of English for internal communication, • Strong communication and interpersonal skills, • Problem-solving mindset with attention to detail, • Ability to handle multiple tasks and work in a fast-paced environment, • Comfortable using CRM systems and digital tools, • Team-oriented attitude with a customer-first approach What You Can Expect • Monday to Friday schedule supporting work-life balance, • Competitive salary with performance-based incentives, • Full relocation support (travel, accommodation, initial expenses), • Paid time off and comprehensive benefits package, • Career development opportunities with ongoing training, • International and collaborative work environment, • Option to relocate back to Spain and work remotely after 2–3 months This is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.

Desde Adecco estamos seleccionando perfiles de Atención al Cliente para una importante entidad del sector bancario, orientados al mercado alemán, para trabajar en sus oficinas de Madrid. La persona seleccionada se incorporará a un servicio de atención al cliente para clientes del mercado alemán, realizando funciones de Front Desk: • Atención al cliente a través de teléfono, correo electrónico y chat., • Resolución de dudas e incidencias relacionadas con los servicios bancarios., • Gestión de consultas garantizando una experiencia de cliente de calidad., • Trabajo en equipos por turnos.ç Se ofrece: • Contrato temporal 6 meses por empresa + indefinido., • SBA: 22.800€ + 1.200€ de variable., • Disponibilidad para trabajar en uno de los siguientes turnos: Mañanas (7-16h) // Tardes (14-24h) // Noches (22:00-07:00h) Requisitos: • Alemán nativo., • Español nivel B2., • Disponibilidad de incorporación el 18/05/2026

Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente, que se unan a nuestro equipo para tener un impacto positivo en el mundo a través de la tecnología. ¿TE APUNTAS AL RETO? Como Genesys Developer participarás en proyectos de construcción y mantenimiento de soluciones tecnológicas de contact center, con un equipo de expertos de primer nivel. ¿QUE ESPERAMOS DE TI? • Diseñar, desarrollar y configurar soluciones de contact center sobre plataformas Genesys (Cloud o Engage)., • Implementar y mantener flujos de interacción (voz, chat, email) utilizando herramientas como Architect, IRD o Composer., • Desarrollar integraciones con sistemas externos (CRM, APIs REST, bases de datos)., • Configurar enrutamiento inteligente (routing, colas, skills, estrategias)., • Participar en la automatización de procesos mediante IVR y bots conversacionales., • Analizar incidencias técnicas y proporcionar soporte de nivel 2/3., • Colaborar con equipos de negocio para traducir requisitos funcionales en soluciones técnicas., • Optimizar el rendimiento de la plataforma y asegurar la calidad de las soluciones implementadas., • Documentar desarrollos y configuraciones técnicas. ¿QUE HARÁS EN TU DÍA A DÍA? • Desarrollo y mantenimiento de flujos en Architect, • Configuración y gestión de Data Actions y event-based services, • Conocimientos de JSON, • Experiencia en integración con Salesforce, • Experiencia en integración de APIs REST, • Experiencia en implementación de bots y automatización conversacional, • Conocimientos de Scripting., • Deseable también conocimientos en otras soluciones CCaaS, como AWS u ODIGO. ¿QUE ENCONTRARÁS EN SEIDOR? • Un equipo diverso. Respetamos las diferencias que nos hacen más humanos. 💜, • Compañerismo. Trabajamos en equipo y aprendemos los unos de los otros., • Flexibilidad y conciliación. El teletrabajo está en nuestro ADN. Promovemos la flexibilidad horaria, y tenemos jornada intensiva los viernes y los meses de julio y agosto. 🙌, • Aprendizaje continuo. Formaciones en idiomas, técnicas, certificaciones, etc., • Carrera profesional individualizada, para que seas tú quien decide hasta dónde quieres llegar. 🚀, • Autonomía y posibilidad de proponer y promover nuevas oportunidades., • Programa de retribución flexible. Tickets guardería, restaurante, transporte, y seguro médico., • Descuentos exclusivos y condiciones especiales en tecnología, ocio, viajes, etc. 🌟, • Podrás formar parte de iniciativas solidarias y relacionadas con el medio ambiente.

🌟 ESPECIALISTA EN SOLUCIONES CONTACT CENTER 🧩 Funciones: • Gestión y documentación de proyectos y peticiones en herramientas de la compañía: Kanbanize, Confluence, metodologías SCRUM, en todo el ciclo de vida. ⚙️ Análisis, diseño, despliegue y seguimiento de soluciones de Contact Center con: • Desarrollo de botonera., • Desarrollo de procesos de carga API REST., • Desarrollo de argumentarios en web., • Proceso de transferencias de inteligentes., • Customización de widgets en JavaScript., • Integraciones con CRM vía API REST, webhooks y Data Actions. 🤖 Automatización de procesos utilizando bot flows y digital flows con IA generativa y agéntica para mejora de la experiencia del cliente En web y App: • Customización de widgets vía JavaScript., • Integraciones con IA en canales digitales con Chat Bot conversacional., • Integraciones vía Servicios Web Rest con API. 📞 Operativa • Gestión y configuración de campañas salientes., • Diseño de flujos de enrutamiento de interacciones de contactos de campaña y canales digitales en Genesys Engage y soluciones Cloud (diseño de flujos vía Architect), para mejorar y eficientar operativas. 🔧 Conocimiento Técnico Imprescindible Experiencia y conocimiento en implementación, administración y optimización de soluciones CX de Contact Center on premise y cloud: 🖥️ On Premise: Genesys Engage On Premise (versiones 8.5 y 9) • Framework., • Outbound., • Análisis de datos vía Genesys Info Mart., • Diseño de estrategias de enrutamiento multicanal: voz, chat., • Integraciones API vía Genesys SDK, con java., • Desarrollo y configuración de widget para Chat Bot Conversacional, con IA generativa en web y app, para identificación de clientes, resolución de consultas y transferencia inteligente a agente. ☁️ Soluciones Cloud como Genesys Cloud CX • Diseño de flujos y enrutamientos para voz y canales digitales. en Architect., • Outbound: configuración de campañas y dialer., • Análisis de métricas Cloud., • Diseño y configuración de dashboards., • Automatización de procesos vía bot flows y digital flows, para voz y chat., • Integraciones con web y App vía widgets y chat bot conversacional. 🔄 Otros conocimientos imprescindibles • Gestión de proyectos y peticiones en metodología Ágile: Kanban y SCRUM en su ciclo completo de vida., • Experiencia y conocimientos en lenguajes de programación Java, JavaScript y SQL., • Experiencia con herramientas: Businessmap (Kanbanize), Confluence, Postman y DevOps con Git y Jenkins., • Experiencia y conocimientos en integraciones con web y app para canales digitales, como por ejemplo chat e integraciones con IA generativa y agéntica., • Experiencia y conocimiento en integraciones de aplicaciones de contact center (botonera, argumentarios…) con los principales CRM del mercado:, • Integraciones CRM como por ejemplo: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, vía API REST, webhooks o Data Actions. 🎯 Conocimiento Técnico Valorable • Experiencia y conocimientos en programación .NET con Workspace Desktop Edition., • Experiencia en migraciones de soluciones contact center on premise a cloud., • Experiencia y conocimientos en bases de datos Oracle y sistemas operativos., • Certificaciones en soluciones de CX de Contact Center., • Desarrollos vía Workspace Desktop Edition con Agent Assist y presentación del resumen automático., • Integraciones Avaya vía AES y Avaya Session Manager con SIP Server. ⭐ Aptitudes • Buena disposición, resolutiva y actitud proactiva., • Trabajo en equipo y coordinación con otros equipos IT y de la compañía., • Orientación a resultados enfocada en:, • Mejorar la productividad, • Automatización de procesos, • Mejora en eficiencia, • Mejora de la experiencia del usuario, • Ética y responsable. 🎓 Formación Académica • Ingeniero Técnico o Superior en Informática o Telecomunicaciones.

Formador/a en Inteligencia Artificial (búsqueda a nivel nacional).Si eres experto en IA, cuentas con sólidos conocimientos en Machine Learning, Deep Learning, NLP, entre otros, dominas herramientas como Copilot, Chat GPT, Canva y te dedicas a la formación ¡tienes la oportunidad de formar parte d

Sobre Altipla Consulting En Altipla Consulting trabajamos con hoteles por toda España para mejorar sus ventas y ofrecerles soluciones para realizar y gestionar reservas. Como consultoría tecnológica tenemos adicionalmente diversos proyectos de terceros dentro y fuera del sector hotelero complementando. Somos un equipo de programación que empezó en remoto desde el inicio y perdura desde entonces en nuestra cultura. Como empresa pequeña nos conocemos y nos comunicamos entre los equipos sin problemas manteniendo un ambiente de trabajo profesional pero amigable, comprensivo y cercano. Buscamos Un programador frontend que conozca un poco de backend, con experiencia previa en Javascript/Typescript. Imprescindible haber manejado previamente Vue/React/Solid/Svelte/Angular o cualquier otro equivalente. Utilizamos Typescript tanto en backend donde complementa a otros servicios hechos en Go como en frontend utilizando Vue para las interfaces. Si tienes un recorrido en otro framework y estás dispuesto a adaptarte y aprender Vue serás un candidato igual de válido que si ya lo conoces de antes. El puesto tiene gran carga de montar interfaces e interacciones de cliente que los usuarios utilizarán, entre otros trabajos de frontend. Pero como seguramente sabes tanto en Vue como en otros frameworks tecnologías como SSR o Server Actions cruzan continuamente al servidor y pedimos ciertos conocimientos básicos de consultar a una base de datos o llamar a una API utilizando fetch desde el servidor. Formarás parte de un equipo técnico clave dentro del desarrollo de nuevos productos de la empresa y con una estabilidad duradera en el tiempo no sujeta a ningún proyecto particular. Tecnologías Estas son algunas de las tecnologías que utilizarás y aprenderás. Recuerda que no te pedimos que las conozcas todas previamente: • Typescript., • Node, Astro (astro.build), Drizzle en el backend., • Vue, Tailwind en el frontend., • Convex y Google Cloud para desplegar., • Desarrollo de agentes y servidores MCP., • Integración Continua (CI), Revisión de Código (Code Review) antes de unirlo y otras buenas prácticas de desarrollo., • Interacción con servicios escritos en Go, que también utilizamos. Qué te ofrecemos • Entrevistas directamente con el encargado del equipo de programación y sin pruebas técnicas algorítmicas o artificiales. Hablaremos contigo y será un proceso respetuoso e informado en todo momento sin ghosting ni incertidumbres., • El proceso puede constar de hasta tres entrevistas: una inicial en remoto para conocer a la persona y su background técnico, una prueba técnica y una final., • Acceso de empresa a herramientas que mejoren y faciliten el trabajo como Cursor o t3.chat., • Trabajo en remoto. Todo el equipo está en remoto., • Contrato fijo, con 22 días de vacaciones anuales y un salario anual de 29.000 a 39.000 euros., • 5 noches de hotel para viajes personales en alguno de los establecimientos hoteleros de nuestra red de clientes.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Planetary Passion and Cosmic Collaboration. How will you contribute to IENAI SPACE? As Mission Analyst, you will contribute to the technical development of mission design, flight dynamics and software solutions supporting space missions, as well as to customer-facing activities around our software products. This role combines solid hands-on experience in mission analysis with good software development skills and a collaborative mindset, delivering high-quality engineering work within a multidisciplinary team. Reporting to the Mission Analysis Tech Lead, you will participate in mission analysis studies, contribute to the development and validation of advanced software tools, and support customers in making the most of our solutions. Your main responsibilities will include: • Perform mission analysis tasks including trajectory design, propulsion sizing, spacecraft maneuver planning, and feasibility assessments, as part of internal projects and consulting contracts with industry stakeholders., • Develop, test and validate software models and simulations for mission analysis and flight dynamics, ensuring accuracy and consistency with engineering requirements., • Contribute to the development of advanced software solutions, with a focus on meeting customer needs and maintaining high standards of quality, testing and documentation, particularly for the 360™ tool., • Support customers in the use of company tools and solutions, providing technical guidance under the supervision of the Tech Lead., • Collaborate in the preparation of technical proposals for national and international opportunities., • Work closely with engineering, operations and system design teams to help ensure mission requirements are met. What is your department like? You will be part of our Mission Analysis and Operations department, which is in charge of the development of our 360™ tool, both in terms of software development and providing mission analysis services. What will make you succeed? Technical Requirements • Master's degree in Aerospace Engineering, Software Engineering, Systems Engineering, or a related field., • Approximately 3 years of hands-on experience in mission analysis within the space sector., • Good understanding of spacecraft modeling and key subsystems, including propulsion, ADCS, power, communications and thermal control., • Familiarity with mission analysis and flight dynamics tools or libraries such as GMAT, STK, Orekit, FreeFlyer, or equivalent., • Proficiency in Python and/or Julia. Knowledge of additional languages such as MATLAB or C++ is considered an asset., • Understanding of software engineering practices, including object-oriented programming, test-driven development and version control. Familiarity with CI/CD, UX/UI or DevSecOps environments (e.g., Docker, AWS) is a plus., • Solid grounding in orbital and attitude mechanics, optimization, and spacecraft operations. Experience with spacecraft maneuvering is valued., • Some exposure to technical proposals or space standards is an asset. Soft Skills • Collaborative and proactive attitude, with a genuine interest in contributing to a technical team., • Ability to manage assigned tasks with autonomy while knowing when to escalate or seek guidance., • Good communication skills, able to interact clearly with peers and, when needed, with customers., • Curiosity and willingness to learn in a fast-paced environment., • Resilience and ability to stay focused under deadline pressure. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 9 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the Spain. In This Role You Will: • Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts., • Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics., • Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues., • Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides., • Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies., • Participate in on-call rotations to provide after-hours support when necessary. We’re Looking For Someone With: • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting., • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK., • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes., • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java., • Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions., • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues., • Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)., • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences., • Self-motivated and able to work independently as well as collaboratively in a team environment., • Strong attention to detail and a commitment to delivering high-quality customer support. Compensation: • Base Salary Hiring Range £60,000 to £111,000, • All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below). Benefits & Perks at Pulumi: Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage. Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays. 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness. Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers. Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend. Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals. Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together. Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection. About Pulumi: Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Desde Gi Group , la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Desde Gi Group, nos encontramos en la búsqueda de la figura de un/a ASISTENTE/A DE VENTAS, para una conocida empresa del mundo de la automoción. FUNCIONES: Solicitar y gestionar documentación Preparar contratos y coordinar la firma digital de los mismos Atender consultas de forma clara y eficiente Resolver incidencias u objeciones con profesionalidad Garantizar una experiencia fluida para el cliente durante todo el proceso REQUISITOS: Experiencia en atención al cliente y televenta Experiencia administrativa Experiencia en gestión de alto volumen de clientes a través de llamadas y chat Habilidades de negociación OFRECEMOS: Tipo de contrato : Eventual 3 meses + Posibilidad de prórroga 3 meses Jornada: Completa 40 h/sem (L-V) Salario: 21-25k + Incentivos Modalidad: Presencial en oficina Zona de trabajo : Pozuelo de Alarcón INCORPORACIÓN INMEDIATA

Para reforzar nuestro equipo, estamos buscando 2 personas para el área de Customer Service, con conocimiento obligatorio de italiano y español , para trabajar de forma presencial en Las Palmas de Gran Canaria. Ubicación Las Palmas de Gran Canaria Horario Lunes a viernes 08:00 – 17:00, con pausa Funciones principales Atención al cliente a través de email, chat y teléfono Gestión y seguimiento de solicitudes y tickets Soporte informativo y operativo a clientes Colaboración con equipos internos para la resolución de casos más complejos Garantizar un alto nivel de calidad y satisfacción del cliente Requisitos indispensables Italiano fluido (C1/C2) Español fluido (C1/C2) Buenas habilidades de comunicación Capacidad de resolución de problemas Persona organizada, precisa y fiable Disponibilidad para trabajar presencialmente Requisitos valorables Experiencia previa en Customer Service / Atención al Cliente Conocimiento de herramientas de ticketing (Zendesk u otras similares) Experiencia en entornos multicanal y estructurados Ofrecemos Contrato según Convenio Colectivo Incorporación a un entorno de trabajo estructurado y en crecimiento Formación inicial y acompañamiento Ambiente de trabajo colaborativo y profesional Posibilidad de trabajo en remoto tras un período inicial de adaptación e integración en el equipo Cómo postular Enviar CV a través de correo a

We’re Hiring: Customer Service Agent - German Speaker At Netzon Group , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. About the Role As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅ Key Responsibilities Work with customers to answer product information and resolve queries in a skillful and professional way. Put yourself in our customers shoes, analyze their problems and tailor solutions for them. Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Maintain a high level of professionalism and customer satisfaction. Collaborate with team members and supervisors to improve service quality. What We’re Looking For Fluency in both German and English. A passion for helping customers. Ability to deal with sensitive calls with empathy. Strong administrative skills with an eye for details. A strong professional and proactive approach to problem solving. What We Offer Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Full-Time: 39 hours per week. Working Hours: Monday to Friday from 11AM to 8PM (Plus Rotative Weekends) or Tuesday to Friday from 9AM to 6PM (Plus Saturdays 9AM to 5PM). Salary: €19,800 gross per year. Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 8 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Barcelona (Eixample). Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. Start your career with us—apply now and become part of our growing team!

Around the world, approximately 3,900 Balluff employees work daily on high-quality sensor, identification and image processing solutions, including network technology and software for all automation requirements. That is why, as a globally positioned family business, we always offer you the best conditions. Work with us to ensure our customers' success and let's advance innovations together!! We are looking for passionate team players to start as soon as possible as Technical Customer Support Specialist * (temporary contract - one year) Tasks & Responsibilities: Support customers in product selections, cross referencing and in case of product release and phase out Use Cross-Selling potentials Support sales in technical issues Advise customers on the phone (technical and commercial) and as an operator on Live Chat Perform application tests and document the results 1st level qualification of complaints and processing of goodwill Find alternative products concerning delivery time Customer consulting for sensor applications Provide hotline and ticket-support to customers in the country Your skills and competencies: Electrical engineer related schools Excellent electro technical and mechanical understanding. Very strong communication and conflict solving skills Ability to work collaboratively in a team environment. Detail-oriented with strong organizational and time management skills. English C level is mandatory, French or any other EMEA language will be highly valuated. Experience using SAP and Microsoft Office will be highly valuated. What we offer: Hybrid remote-office work (2-days WFH) Private health insurance Flexible work schedule ⏰ Access to continuous training You want to make a difference with us? Then we look forward to receiving your application! If you are interested, please apply to: enclosing your CV.

Spanish Customer Service Representative Grupo Norconsulting – Spain (Remote / Hybrid after relocation) Location: On-site – Athens, Greece Norconsulting is currently recruiting for a client for a Spanish-speaking Customer Service Representative to join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment. Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely. What You’ll Do Provide support to customers via phone, email, and chat, ensuring a high level of service Handle customer inquiries, requests, and complaints in a professional and efficient manner Troubleshoot issues and provide appropriate solutions or escalate when necessary Maintain accurate records of customer interactions in CRM systems Follow up with customers to ensure resolution and satisfaction Collaborate with internal teams to improve customer experience Identify opportunities to improve processes and customer satisfaction What You Bring Previous experience in customer service, support, or similar roles Fluency in Spanish (written and spoken) Good level of English for internal communication Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to handle multiple tasks and work in a fast-paced environment Comfortable using CRM systems and digital tools Team-oriented attitude with a customer-first approach What You Can Expect Monday to Friday schedule supporting work-life balance Competitive salary with performance-based incentives Full relocation support (travel, accommodation, initial expenses) Paid time off and comprehensive benefits package Career development opportunities with ongoing training International and collaborative work environment Option to relocate back to Spain and work remotely after 2–3 months This is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.

italki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment. The Customer Success Specialist acts as the primary interface between italki users and business. He/She will be responsible for providing timely and accurate operational support to students and teachers in italki . The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases. Responsibilities • Handle customer inquiries in assigned channels such as email, WeChat, chat, or social media., • Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution., • Review and assess customer service interactions to ensure adherence to quality standards., • Provide constructive feedback and coaching/training to customer service representatives., • Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans., • Participant or lead the department's project to reach the department's goal. Requirements • Bachelor’s degree, • 2+ years online and offline customer-facing experiences, preferably with a quality control or assurance focus ., • Strong interpersonal skills and multicultural awareness, • Results-oriented, inspires dedication, and strong ownership, • Good communication skills with the ability to provide constructive feedback with a positive approach., • Excellent written and verbal English Plus • Proficiency in an extra foreign language out of English, • Experience in high tech, software development, and education technology industries, • Experience in growing and scaling a company growth or start-up team experience, • Experience in companies with global/regional presence with multiple offices across different

KORA LIVING somos una marca de alojamiento que nace para hacer feliz a las personas con nuestro trabajo. Ofrecemos un nuevo modelo de estancias que difumina la línea entre viajar y vivir, entre formar parte de un lugar y visitarlo. En Kora Living somos trocitos de grandes cosas: Cercanía, pasión, diseño, comunidad y honestidad. ¿Te identificas? La calidad de nuestro equipo humano, la pasión por la hostelería, la flexibilidad en las estancias, el fomento de experiencias verdaderamente locales, nuestro compromiso con la sostenibilidad y la tecnología son los pilares esenciales que definen a Kora Living. Con nuevos proyectos en Tenerife, Lanzarote, Andorra, Pamplona, Alicante, Estepona o Valencia que sumarán más de 1.400 plazas alojativas, somos una marca hospitality en pleno momento de expansión del que nos encantaría que formaras parte. Actualmente estamos buscando a un/a Guest Experience Manager. Será la persona responsable de implementar, supervisar y optimizar operativamente la experiencia de cliente en Kora Living, garantizando que los estándares definidos se ejecutan correctamente en el día a día de todos los alojamientos. Trabajará en estrecha colaboración con Operaciones, Marketing y Revenue, actuando como nexo entre la estrategia de experiencia y su bajada real a operación. Responsabilidades: 1. Implementación y gobierno de la Experiencia de Cliente * Implementar y asegurar la correcta ejecución de los estándares corporativos de Guest Experience en todos los alojamientos. * Garantizar una experiencia homogénea, coherente y alineada con el ADN y posicionamiento de Kora Living. * Supervisar la implantación de estándares en nuevas aperturas (formación, auditorías, procesos y materiales). * Actuar como referente interno de la identidad de marca en materia de experiencia de cliente. 2. Coordinación operativa y excelencia en la ejecución * Coordinar la operación de Guest Experience entre todas las OPCOs. * Unificar criterios de servicio, procesos de atención e incidencias. * Supervisar el funcionamiento operativo diario del servicio de Guest Experience. * Actuar como punto de escalado corporativo ante incidencias complejas. * Realizar auditorías periódicas y escalar buenas prácticas entre alojamientos. 3. Gestión del Customer Journey y comunicación con el huésped * Supervisar el guest journey completo durante la estancia. * Gestionar la comunicación omnicanal con el cliente (email, WhatsApp, teléfono, chat, apps, CRM). * Asegurar el cumplimiento de protocolos, tono de marca y SLAs. * Detectar fricciones en la experiencia real y proponer mejoras basadas en la operación. 4. Voz del Cliente, datos y mejora continua * Gestionar herramientas de Voice of Guest, encuestas y reputación online. * Monitorizar KPIs clave (NPS, valoraciones, tiempos de respuesta, repetición). * Analizar tendencias e insights operativos y trasladarlos a Operaciones, Marketing y Dirección. * Definir y supervisar planes de mejora y acciones correctoras. 5. Innovación, experiencias y desarrollo de producto * Diseñar y poner en marcha experiencias, servicios y activaciones alineadas con la marca. * Coordinar experiencias y eventos con Operaciones, Marketing y proveedores externos. * Optimizar procesos, flujos operativos y automatizaciones del guest journey. * Detectar oportunidades de upselling, upgrades y servicios complementarios. 6. Trabajo transversal, formación y cultura de servicio * Colaborar estrechamente con Marketing, Revenue, Operaciones y RRHH. * Asegurar la correcta ejecución de campañas y mensajes en el customer journey. * Diseñar y coordinar formaciones corporativas de Guest Experience. * Impulsar una cultura donde toda la organización actúe como embajadora de la marca. * Alinear la experiencia de cliente con objetivos de negocio y eficiencia operativa. Perfil que buscamos: Buscamos una persona muy orientada a operación y experiencia de cliente, con visión global, pasión por la hospitalidad y capacidad para coordinar equipos y procesos en entornos dinámicos y en crecimiento. Formación * Formación en Turismo, Hospitality Management, Administración de Empresas, Marketing, Customer Experience o similar. * Valorable formación complementaria en experiencia de cliente, operaciones hoteleras o transformación digital Experiencia * Experiencia mínima de 4–6 años en posiciones relacionadas con Guest Experience Front Office / Operations Manager, Customer Experience Manager, Hospitality Operations * Experiencia previa en hoteles, coliving, serviced apartments, alojamientos turísticos o cadenas lifestyle * Valorable experiencia en entornos multi-propiedad o cadenas, con coordinación entre diferentes ubicaciones * Experiencia práctica en implementación de estándares operativos, Gestión de incidencias y atención al cliente, Uso de herramientas de CX (PMS, CRM, encuestas, reputación online, automatizaciones) Conocimientos y habilidades * Fuerte orientación a experiencia de cliente y excelencia operativa * Perfil acostumbrado/a a bajar la estrategia al día a día * Capacidad de coordinación transversal con Operaciones, Marketing, Revenue y RRHH * Enfoque analítico y uso de datos para la toma de decisiones (NPS, KPIs, reputación online) * Buen manejo de herramientas digitales y entornos tecnológicos * Excelentes habilidades de comunicación, organización y priorización * Capacidad para detectar fricciones, proponer mejoras y hacerlas realidad * Mentalidad guest-centric y vocación clara por el servicio * Liderazgo cercano e influencia sin jerarquía directa * Proactividad, autonomía y sentido de la responsabilidad * Flexibilidad y comodidad en entornos en evolución y crecimiento * Sensibilidad por el detalle sin perder visión global Idiomas * Español e inglés fluidos * Otros idiomas serán un plus. Ofrecemos: Te ofrecemos la oportunidad de unirte a una empresa con una filosofía y cultura basada en las personas, formando parte de un equipo joven y muy unido, lleno de talento y con gran entusiasmo hacia lo que hacemos; es algo que notarás en nuestra manera de funcionar. Queremos seguir creciendo para convertirnos en una marca líder del sector hospitality tanto a nivel nacional como internacional ¿quién no querría? Pero serlo de un modo sostenible, siendo conscientes de que la forma de hacer las cosas tiene un impacto en lugares y personas. ¡Y para ello necesitamos contar con los mejores profesionales en nuestro equipo! Nos preocupan las personas, y por ello trabajamos por un ambicioso futuro con una amplia perspectiva de crecimiento y gran recorrido profesional para los miembros del equipo. Te ofrecemos contrato indefinido y una remuneración económica negociable según valía. Si quieres desarrollar tu carrera profesional en un equipo joven y en un proyecto consolidado y en plena fase decrecimiento, envíanos tu candidatura para que podamos valorarla. Además, para que nos conozcas mejor te invitamos a que visites nuestra página web y puedas descubrir por ti mismo/a tanto nuestra filosofía y cultura, como nuestros complejos.

ChatGPT y herramientas de IA generativa. Uso avanzado de ChatGPT (proyectos propios, prompts, automatizaciones). Eres recién graduado/a, te manejas con ChatGPT y te interesa empezar tu carrera en un rol donde puedas aplicar la IA al negocio real? ¡Este podría ser tu próximo reto!.

🚆IKOS is the European leading consulting firm specialized in railway engineering. We are committed to participate in the ecological transition and to develop the means of transportation of the future that are safe and durable. 💡Context: We are looking for a highly capable and curious professional to join a fast-moving, strategic programme focused on Generative AI. This role will be responsible for the developing and delivering of GenAI agentic systems. The successful candidate will be part of an international team lead from London - by our GenAI Global lead and IKOS UK CTO - and with other members in Paris and Madrid. Ocassional travel to London might be required. The ideal candidate is up to date with the latest developments in GenAI, understands both its potential and limitations, and is comfortable working in an environment that values rapid iteration, cross-functional application and value-driven outputs. 👉Responsibilities: • Design, development, testing, deployment, improvement and support of GenAI tools and agents. 🔎We'd love you to apply if: Skills & Competencies: • You must hold a relevant degree (bachelor's or master's)., • Hands-on capability to configure, prototype, test and support GenAI tools and agents quickly and reliably., • Experience with enterprise GenAI products and governance, especially M365 Copilot / enterprise chat usage, Copilot Studio / Gemini Agent platform, orchestration, basic RAG and platform tools/connectors., • Ability to support software integration, deployment and QA., • Comfortable with a fail-fast and rapid iteration approach., • Strong practical troubleshooting and willingness to work across product, technology, operations and technical delivery needs., • Useful exposure to more capable vendor-hosted PC-controlling agents, with awareness of their governance trade-offs and capabilities., • Comfort supporting simple to moderate productization work around restricted, bounded engineering tools. Personal Attributes: • Strong problem-solving ability, with intellectual curiosity, sound judgement and the ability to think from first principles., • A fast-learning mindset, with the ability to work effectively in a rapidly evolving GenAI environment., • Up-to-date awareness of GenAI capabilities, limitations and risks, including frontier model behaviour, failure modes, tooling trends, deployment patterns and governance considerations., • A mature approach to security, confidentiality and information handling, with an understanding of need-to-know access, least privilege, compartmentalization and controlled onboarding/offboarding., • Strong systems thinking, with the ability to understand how different technologies, disciplines and operational factors connect., • Comfort operating in fail-fast, rapid-iteration environments where priorities and assumptions may change quickly., • Clear and confident communication skills, with the ability to work effectively across engineering, product, IT, quality and programme leadership teams in multiple countries. ✅ Why Join Us? • Career Growth & Development: We offer tailored career plans, ongoing professional development, and clear progression pathways thanks to our IKOS Academy., • High-Impact Projects: Participate in frontier applied GenAI projects, • International Experience: Be part of a global initiative, • Collaborative Culture: Be part of a friendly/professional, and collaborative Team that values passion, respect, and peer support. Get on the right Track! 🚆 Join us and start to play an active role in sustainability by developing modes of transport for a greener future! We thank all applicants for their interest however only those under consideration will be contacted. To apply, please contact our recruitment team:

🚆IKOS is the European leading consulting firm specialized in railway engineering. We are committed to participate in the ecological transition and to develop the means of transportation of the future that are safe and durable. 💡Context: We are looking for a highly capable and curious professional to join a fast-moving, strategic programme focused on Generative AI. This role will be responsible for the developing and delivering of GenAI agentic systems. The successful candidate will be part of an international team lead from London - by our GenAI Global lead and IKOS UK CTO - and with other members in Paris and Madrid. Ocassional travel to London might be required. The ideal candidate is up to date with the latest developments in GenAI, understands both its potential and limitations, and is comfortable working in an environment that values rapid iteration, cross-functional application and value-driven outputs. 👉Responsibilities: • Design, development, testing, deployment, improvement and support of GenAI tools and agents. 🔎We'd love you to apply if: Skills & Competencies: • You must hold a relevant degree (bachelor's or master's)., • Hands-on capability to configure, prototype, test and support GenAI tools and agents quickly and reliably., • Experience with enterprise GenAI products and governance, especially M365 Copilot / enterprise chat usage, Copilot Studio / Gemini Agent platform, orchestration, basic RAG and platform tools/connectors., • Ability to support software integration, deployment and QA., • Comfortable with a fail-fast and rapid iteration approach., • Strong practical troubleshooting and willingness to work across product, technology, operations and technical delivery needs., • Useful exposure to more capable vendor-hosted PC-controlling agents, with awareness of their governance trade-offs and capabilities., • Comfort supporting simple to moderate productization work around restricted, bounded engineering tools. Personal Attributes: • Strong problem-solving ability, with intellectual curiosity, sound judgement and the ability to think from first principles., • A fast-learning mindset, with the ability to work effectively in a rapidly evolving GenAI environment., • Up-to-date awareness of GenAI capabilities, limitations and risks, including frontier model behaviour, failure modes, tooling trends, deployment patterns and governance considerations., • A mature approach to security, confidentiality and information handling, with an understanding of need-to-know access, least privilege, compartmentalization and controlled onboarding/offboarding., • Strong systems thinking, with the ability to understand how different technologies, disciplines and operational factors connect., • Comfort operating in fail-fast, rapid-iteration environments where priorities and assumptions may change quickly., • Clear and confident communication skills, with the ability to work effectively across engineering, product, IT, quality and programme leadership teams in multiple countries. ✅ Why Join Us? • Career Growth & Development: We offer tailored career plans, ongoing professional development, and clear progression pathways thanks to our IKOS Academy., • High-Impact Projects: Participate in frontier applied GenAI projects, • International Experience: Be part of a global initiative, • Collaborative Culture: Be part of a friendly/professional, and collaborative Team that values passion, respect, and peer support. Get on the right Track! 🚆 Join us and start to play an active role in sustainability by developing modes of transport for a greener future! We thank all applicants for their interest however only those under consideration will be contacted. To apply, please contact our recruitment team:

Eres recién graduado/a, te manejas con ChatGPT y te interesa empezar tu carrera en un rol donde puedas aplicar la IA al negocio real? ¡Este podría ser tu próximo reto!. IA como ChatGPT en su día a día. ChatGPT y herramientas de IA generativa.

Role: Trainer/Quality Analyst Account: eCommerce Location: Casablanca, Morocco Language: Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development • Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials., • Adapt training delivery to different learning styles to maximize knowledge retention and engagement., • Oversee the onboarding process for new agents, including training logistics such as system access and training room setup., • Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary., • Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching., • Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance • Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media., • Evaluate agent performance against established quality metrics and operational standards., • Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers., • Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards., • Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support • Facilitate workshops or coaching sessions for underperforming agents based on QA findings., • Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies., • Support complex customer issues or escalations when required by the account., • Stay up to date with operational processes by participating in operations calls or other required activities., • Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support • Share best practices and provide guidance to less experienced team members., • Support the creation of QA and training presentations for leadership and client meetings., • Participate in client interactions when required to represent training or quality insights.

🌟 ESPECIALISTA EN SOLUCIONES CONTACT CENTER 🧩 Funciones: • Gestión y documentación de proyectos y peticiones en herramientas de la compañía: Kanbanize, Confluence, metodologías SCRUM, en todo el ciclo de vida. ⚙️ Análisis, diseño, despliegue y seguimiento de soluciones de Contact Center con: • Desarrollo de botonera., • Desarrollo de procesos de carga API REST., • Desarrollo de argumentarios en web., • Proceso de transferencias de inteligentes., • Customización de widgets en JavaScript., • Integraciones con CRM vía API REST, webhooks y Data Actions. 🤖 Automatización de procesos utilizando bot flows y digital flows con IA generativa y agéntica para mejora de la experiencia del cliente En web y App: • Customización de widgets vía JavaScript., • Integraciones con IA en canales digitales con Chat Bot conversacional., • Integraciones vía Servicios Web Rest con API. 📞 Operativa • Gestión y configuración de campañas salientes., • Diseño de flujos de enrutamiento de interacciones de contactos de campaña y canales digitales en Genesys Engage y soluciones Cloud (diseño de flujos vía Architect), para mejorar y eficientar operativas. 🔧 Conocimiento Técnico Imprescindible Experiencia y conocimiento en implementación, administración y optimización de soluciones CX de Contact Center on premise y cloud: 🖥️ On Premise: Genesys Engage On Premise (versiones 8.5 y 9) • Framework., • Outbound., • Análisis de datos vía Genesys Info Mart., • Diseño de estrategias de enrutamiento multicanal: voz, chat., • Integraciones API vía Genesys SDK, con java., • Desarrollo y configuración de widget para Chat Bot Conversacional, con IA generativa en web y app, para identificación de clientes, resolución de consultas y transferencia inteligente a agente. ☁️ Soluciones Cloud como Genesys Cloud CX • Diseño de flujos y enrutamientos para voz y canales digitales. en Architect., • Outbound: configuración de campañas y dialer., • Análisis de métricas Cloud., • Diseño y configuración de dashboards., • Automatización de procesos vía bot flows y digital flows, para voz y chat., • Integraciones con web y App vía widgets y chat bot conversacional. 🔄 Otros conocimientos imprescindibles • Gestión de proyectos y peticiones en metodología Ágile: Kanban y SCRUM en su ciclo completo de vida., • Experiencia y conocimientos en lenguajes de programación Java, JavaScript y SQL., • Experiencia con herramientas: Businessmap (Kanbanize), Confluence, Postman y DevOps con Git y Jenkins., • Experiencia y conocimientos en integraciones con web y app para canales digitales, como por ejemplo chat e integraciones con IA generativa y agéntica., • Experiencia y conocimiento en integraciones de aplicaciones de contact center (botonera, argumentarios…) con los principales CRM del mercado:, • Integraciones CRM como por ejemplo: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, vía API REST, webhooks o Data Actions. 🎯 Conocimiento Técnico Valorable • Experiencia y conocimientos en programación .NET con Workspace Desktop Edition., • Experiencia en migraciones de soluciones contact center on premise a cloud., • Experiencia y conocimientos en bases de datos Oracle y sistemas operativos., • Certificaciones en soluciones de CX de Contact Center., • Desarrollos vía Workspace Desktop Edition con Agent Assist y presentación del resumen automático., • Integraciones Avaya vía AES y Avaya Session Manager con SIP Server. ⭐ Aptitudes • Buena disposición, resolutiva y actitud proactiva., • Trabajo en equipo y coordinación con otros equipos IT y de la compañía., • Orientación a resultados enfocada en:, • Mejorar la productividad, • Automatización de procesos, • Mejora en eficiencia, • Mejora de la experiencia del usuario, • Ética y responsable. 🎓 Formación Académica • Ingeniero Técnico o Superior en Informática o Telecomunicaciones.

Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support. Responsible for answering customer inquiries from with accurate information about ZOOMLION products, technologies, after-sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to: service orders complaint processes, consultation processes and etc. Responsible for customer callbacks and satisfaction surveys,contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system. Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors. Responsible for summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards. Responsible for promoting customer interaction channels to customers by coordinating with relevant departments to make materials such as service brochures and customer gifts. Responsible for other key tasks assigned by the superiors such across-functional communication and cooperation, training about customer interaction channels (such as introduction of ZOOMLINK function and promotion), translation of working materials, etc. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc. Over one year experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process. In addition to being proficient in the Spanish, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. Identifying the corporate culture of ZOOMLION, one must have a good sense of service and empathy, be good at listening and communicating, be able to independently communicate with internal and external parties, handle customer demands, and have a strong sense of responsibility.

En AUBAY seleccionamos un/a PROGRAMADOR/A. NET con IA para Barcelona (PUESTO PRESENCIAL). Ofrecemos la posibilidad de formar parte de una Compañía en continuo crecimiento, participando en innovadores proyectos que te permitirán completar tu formación y potenciar tus capacidades. Valoramos el compromiso y la dedicación en el trabajo realizado. Funciones: - Se requiere un perfil programador back-end con amplia experiencia en C# para reforzar al equipo de desarrollo y mantenimiento de aplicaciones en esta tecnología. - En dependencia directa del responsable técnico del área, realizará los desarrollos y pruebas unitarias según los diseños técnicos correspondientes. - Inicialmente servicio presencial en las oficinas de Barcelona, y teletrabajo parcial, una vez asumidos los conocimientos necesarios. Requisitos: Perfil senior con más de 4 años de experiencia en este rol y las siguientes tecnologías: . Net C# Web API SQL Server Se valorará experiencia en uso de: - asistentes IA al desarrollo de software (Claude Code, Chat GPT Codex) - Jira - VS Code - Git Hub En Aubay somos una multinacional de servicios digitales (DSC) fundada en 1998. Actualmente, con un fuerte crecimiento. Operamos en mercados con un alto valor agregado, tanto en Francia como en otras partes de Europa. En Aubay actualmente tenemos 5 000 personas trabajando. Desde el asesoramiento hasta todo tipo de proyectos tecnológicos, acompañamos la transformación y modernización de los sistemas de información en todos los sectores, incluidos la industria, I + D, telecomunicaciones e infraestructura, y especialmente los principales bancos y compañías de seguros, que representan más del 80% de nuestra facturación francesa. y el 65% de nuestra facturación europea. Únete a nosotros, te esperamos!

We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the Spain. In This Role You Will: • Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts., • Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics., • Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues., • Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides., • Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies., • Participate in on-call rotations to provide after-hours support when necessary. We’re Looking For Someone With: • Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting., • Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK., • In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes., • Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java., • Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions., • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues., • Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)., • Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences., • Self-motivated and able to work independently as well as collaboratively in a team environment., • Strong attention to detail and a commitment to delivering high-quality customer support. Compensation: • Base Salary Hiring Range £60,000 to £111,000, • All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below). Benefits & Perks at Pulumi: Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage. Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays. 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness. Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers. Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend. Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals. Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together. Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection. About Pulumi: Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We are a fashion retail group based in Dubai that wants to expand internationally! If you are curious to know more, Joanne, Michael or Anne-Christelle can have a quick chat with you. Hablamos español! We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, more than 7,000 employees, and close to 1 billion USD in revenue. We bring style and value to millions of customers, offering clothing, footwear, and accessories for women, men, and children, while expanding into new product lines such as home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we are looking to strengthen our product development and buying teams with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are currently looking for Senior Buyers across multiple categories who will take ownership of key product areas including Men, Women, Kids, Accessories, Beauty, Footwear, and Home Decoration. The buyer will work closely with designers and suppliers to identify trends, select products, and develop commercially successful collections within a fast-fashion environment. The position requires strong market awareness, supplier management skills, and the ability to build balanced assortments that combine trend relevance, product creativity, and commercial performance. Build and manage product assortments for the assigned category, ensuring a strong balance between trend relevance, commercial performance, and price positioning. Define seasonal buying strategies based on market trends, historical sales data, and customer demand. Negotiate prices, quantities, and commercial conditions with suppliers to meet margin and cost targets. Monitor product performance and react quickly to sales trends, adjusting orders and product mix when needed. Work closely with merchandising and planning teams to optimize stock levels and product availability across stores and channels. Analyze competitor assortments and market trends to ensure the brand remains competitive and relevant. Proven experience as a Buyer or Product Manager within a fast-paced retail or fashion environment. Experience working with seasonal collections and managing product assortments across multiple categories or product lines. Experience working directly with suppliers, including product selection, development follow-up, and commercial negotiations. Strong analytical mindset with the ability to interpret sales data and translate insights into buying decisions. Ability to work in a fast-moving environment and react quickly to market changes and product performance. Strong collaboration skills and the ability to work cross-functionally with design, merchandising, planning, and sourcing teams. Fluency in English required;

Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support. Responsible for answering customer inquiries from with accurate information about ZOOMLION products, technologies, after-sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to: service orders complaint processes, consultation processes and etc. Responsible for customer callbacks and satisfaction surveys,contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system. Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors. Responsible for summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards. Responsible for promoting customer interaction channels to customers by coordinating with relevant departments to make materials such as service brochures and customer gifts. Responsible for other key tasks assigned by the superiors such across-functional communication and cooperation, training about customer interaction channels (such as introduction of ZOOMLINK function and promotion), translation of working materials, etc. Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, International Trade, etc. Over one year experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process. In addition to being proficient in the Spanish, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. Identifying the corporate culture of ZOOMLION, one must have a good sense of service and empathy, be good at listening and communicating, be able to independently communicate with internal and external parties, handle customer demands, and have a strong sense of responsibility.

We are a fashion retail group based in Dubai that wants to expand internationally! We need strong designers who can bring their international experience to build tons of new things (trends, collections, processes, AI tools...)! If you are curious to know more, Joanne, Michael or Anne-Christelle can have a quick chat with you. Hablamos español! We started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue. We bring style and value to millions, offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty. We believe fashion should be inspiring, accessible, and constantly evolving. Now entering a bold new phase of international growth from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent. Our vision is to merge decades of retail expertise with cutting-edge technology — building advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovation to redefine the fast-fashion landscape. We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millions. We are looking for senior designers (across categories) who will take ownership of key product categories within the kidswear collections, including Denim, Knitwear, Activewear, and Outerwear & Sweaters for Women or Men or Teens. This role combines strong creative sensibility with a deep understanding of commercial fashion and market trends. The person in this role will be responsible for translating trends and concepts into compelling, wearable collections that resonate with customers while meeting business objectives. Working from concept through to final product, the designer will collaborate closely with buying, visual merchandising, production teams, and suppliers to ensure that each collection is both creatively strong and operationally feasible. The position is suited for someone who is not only creatively driven but also highly collaborative and pragmatic, able to balance design vision with timelines, cost considerations, and product performance in the market. While the role remains deeply hands-on in the design process, its primary responsibility is to ensure that collections are commercially relevant, trend-aligned, and delivered efficiently from concept to production. Key Responsibilities Responsibilities: • Trend research, analysis of competitor landscape and customer behavior, • Develop seasonal design directions aligned with brand strategy (moodboards, color palettes, key fits, fabrics, trims), • Sourcing for fabric, trim and product samples worldwide — trade shows, fabric fairs, supplier visits, shopping trips, • Design prints, graphics and surface patterns for seasonal collections, • Create detailed tech packs (detailed sketches, artworks, hangtags). All information need to be uploaded in PLM system, • Fit and review samples, provide accurate correction comments, • Collaborate cross-functionally with buying, production and suppliers, • Present design concepts to management, • Mentor and guide junior design team members Profile Requirements • Degree in Fashion Design, • 3–8 years experience in mass market, fast fashion or high street brand, • Excellent visual communication and presentation skills, • Commercial mindset — ability to design for volume and price point, • Confident user (advance level) of AI tools, Illustrator, Photoshop, CoralDraw, • 3D design skills, • Strong garment construction knowledge, • Print and pattern design, • Ability to work in a fast-paced, deadline-driven environment, • Willingness and ability to travel internationally regularly

Estamos buscando un/a Customer Experience Agent para un E-commerce de muebles de diseño que no deja de crecer. Lo que empezó como un proyecto con mucha ilusión hoy es una empresa consolidada que este año superará los 20M€ de facturación . Crecemos rápido, pero sin perder lo más importante: el cuidado por el cliente y el equipo Si te gusta ayudar, resolver problemas y llevar la experiencia de cliente a otro nivel… sigue leyendo ¿Serás un punto de contacto clave entre nuestros clientes y la marca, ofreciendo una atención cercana, resolutiva y alineada con nuestro tono. Atención al cliente por teléfono, email y chat , de forma ágil y personalizada. Resolución y seguimiento de incidencias relacionadas con pedidos, envíos o productos. Informar al cliente del estado de su pedido de forma clara y proactiva. Seguimiento (follow-up) con clientes para asegurar que todo se ha resuelto correctamente. Elaboración de ofertas y presupuestos y apoyo en la negociación con clientes. Construir relaciones sólidas y duraderas con nuestros clientes, cuidando su fidelidad. ¿Experiencia previa en Customer Care. Castellano e inglés obligatorios (otros idiomas serán un plus). Capacidad de trabajar en equipo y adaptarte a un entorno dinámico. PUNTOS EXTRA SI… Te interesa el mundo de la decoración y el diseño . Sabes escuchar al cliente y detectar sus necesidades reales. Te gusta ir un paso más allá y buscar siempre "la mejor solución". ¿Horario de mañanas : de 8:30h a 16:30h. 4 días presencial + 1 día de teletrabajo . Contrato indefinido a jornada completa . Nuevas oficinas próximamente . Un equipo joven, cercano y con muy buen ambiente .

En Altipla Consulting trabajamos con hoteles por toda España para mejorar sus ventas y ofrecerles soluciones para realizar y gestionar reservas. Como consultoría tecnológica tenemos adicionalmente diversos proyectos de terceros dentro y fuera del sector hotelero complementando. Somos un equipo de programación que empezó en remoto desde el inicio y perdura desde entonces en nuestra cultura. Como empresa pequeña nos conocemos y nos comunicamos entre los equipos sin problemas manteniendo un ambiente de trabajo profesional pero amigable, comprensivo y cercano. Buscamos Estamos buscando un Product Engineer que conozca un producto concreto y lo evolucione de forma estable en el tiempo. La misión principal de este puesto es participar en el diseño, desarrollo y mejora del software que ofrecemos, asegurando que cumplan con los estándares de calidad que requerimos. La persona que ocupe la posición deberá tener: • Empatía y métodos para interactuar con los clientes y otros implicados y entender la necesidad o solución que vendemos., • Desarrolla la intuición sobre los requerimientos finales del software., • Capacidad organizativa y analítica para descomponer el trabajo a realizar, reconocer bloqueos y reconocer limitaciones que afecten., • Siempre se pregunta el porqué de cada cosa., • Conocimientos técnicos sólidos para mantener el rumbo durante la programación propia y del trabajo en equipo con otros desarrolladores., • Puede hacer prototipos de pruebas, ayudar configurando una IA o tomar decisiones pragmáticas sobre los problemas que salgan., • Excelente y exquisita evaluación del producto final, rectificación y adaptación a nuevos requerimientos., • Interpreta el software como lo hacen los usuarios finales para detectar inconsistencias y problemas incluso de la idea original., • Capacidad comunicativa para mantener la información fluyendo dentro y fuera del equipo. Un ingeniero product-minded es proactivo con las ideas, es capaz de validarlas en ciclos cortos con el cliente final o su necesidad y se interesa por todo el proceso de extremo a extremo para ofrecer un buen resultado integral. En Altipla encontrarás un nivel de calidad exigente con los productos que ofrecemos y la arquitectura técnica. Un equipo unido que busca esa calidad y atención al detalle en todo momento. Valoramos un software bien diseñado y que soluciona los problemas sin comprometer el resultado final. Tecnologías Estas son algunas de las tecnologías que utilizarás y aprenderás. Recuerda que no te pedimos que las conozcas todas previamente: • Typescript., • Node, Astro (astro.build), Drizzle en el backend., • Vue, Tailwind en el frontend., • Convex y Google Cloud para desplegar., • Desarrollo de agentes y servidores MCP., • Integración Continua (CI), Revisión de Código (Code Review) antes de unirlo y otras buenas prácticas de desarrollo., • Interacción con servicios escritos en Go, que también utilizamos. Ofrecemos • Entrevistas directamente con el encargado del equipo de programación; y sin pruebas técnicas algorítmicas o artificiales. Hablaremos contigo y será un proceso respetuoso e informado en todo momento sin ghosting ni incertidumbres., • El proceso puede constar de hasta tres entrevistas: una inicial en remoto para conocer a la persona y su background técnico, una prueba técnica, y una final para las condiciones y oferta., • Acceso de empresa a herramientas que mejoren y faciliten el trabajo como Cursor o t3.chat., • Trabajo en remoto. Todo el equipo está en remoto., • Contrato fijo con 22 días de vacaciones anuales y un salario anual de 30.000 a 40.000 euros., • 5 noches de hotel para viajes personales en alguno de los establecimientos hoteleros de nuestra red de clientes.

En Altipla Consulting trabajamos con hoteles por toda España para mejorar sus ventas y ofrecerles soluciones para realizar y gestionar reservas. Como consultoría tecnológica tenemos adicionalmente diversos proyectos de terceros dentro y fuera del sector hotelero complementando. Somos un equipo de programación que empezó en remoto desde el inicio y perdura desde entonces en nuestra cultura. Como empresa pequeña nos conocemos y nos comunicamos entre los equipos sin problemas manteniendo un ambiente de trabajo profesional pero amigable, comprensivo y cercano. Buscamos Estamos buscando un Product Engineer que conozca un producto concreto y lo evolucione de forma estable en el tiempo. La misión principal de este puesto es participar en el diseño, desarrollo y mejora del software que ofrecemos, asegurando que cumplan con los estándares de calidad que requerimos. La persona que ocupe la posición deberá tener: • Empatía y métodos para interactuar con los clientes y otros implicados y entender la necesidad o solución que vendemos., • Desarrolla la intuición sobre los requerimientos finales del software., • Capacidad organizativa y analítica para descomponer el trabajo a realizar, reconocer bloqueos y reconocer limitaciones que afecten., • Siempre se pregunta el porqué de cada cosa., • Conocimientos técnicos sólidos para mantener el rumbo durante la programación propia y del trabajo en equipo con otros desarrolladores., • Puede hacer prototipos de pruebas, ayudar configurando una IA o tomar decisiones pragmáticas sobre los problemas que salgan., • Excelente y exquisita evaluación del producto final, rectificación y adaptación a nuevos requerimientos., • Interpreta el software como lo hacen los usuarios finales para detectar inconsistencias y problemas incluso de la idea original., • Capacidad comunicativa para mantener la información fluyendo dentro y fuera del equipo. Un ingeniero product-minded es proactivo con las ideas, es capaz de validarlas en ciclos cortos con el cliente final o su necesidad y se interesa por todo el proceso de extremo a extremo para ofrecer un buen resultado integral. En Altipla encontrarás un nivel de calidad exigente con los productos que ofrecemos y la arquitectura técnica. Un equipo unido que busca esa calidad y atención al detalle en todo momento. Valoramos un software bien diseñado y que soluciona los problemas sin comprometer el resultado final. Tecnologías Estas son algunas de las tecnologías que utilizarás y aprenderás. Recuerda que no te pedimos que las conozcas todas previamente: • Typescript., • Node, Astro (astro.build), Drizzle en el backend., • Vue, Tailwind en el frontend., • Convex y Google Cloud para desplegar., • Desarrollo de agentes y servidores MCP., • Integración Continua (CI), Revisión de Código (Code Review) antes de unirlo y otras buenas prácticas de desarrollo., • Interacción con servicios escritos en Go, que también utilizamos. Ofrecemos • Entrevistas directamente con el encargado del equipo de programación; y sin pruebas técnicas algorítmicas o artificiales. Hablaremos contigo y será un proceso respetuoso e informado en todo momento sin ghosting ni incertidumbres., • El proceso puede constar de hasta tres entrevistas: una inicial en remoto para conocer a la persona y su background técnico, una prueba técnica, y una final para las condiciones y oferta., • Acceso de empresa a herramientas que mejoren y faciliten el trabajo como Cursor o t3.chat., • Trabajo en remoto. Todo el equipo está en remoto., • Contrato fijo con 22 días de vacaciones anuales y un salario anual de 30.000 a 40.000 euros., • 5 noches de hotel para viajes personales en alguno de los establecimientos hoteleros de nuestra red de clientes.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Cosmic Collaboration, Astronomical Agility and Planetary Passion. How will you contribute to IENAI SPACE? As Fluid Systems Engineer you will own the development of the Propellant Management Unit (PMU) of ATHENA, the subsystem responsible for storing, conditioning and delivering ionic liquid propellant to the thruster. This is not a conventional propulsion role. The PMU operates at low pressures, delivers flow rates in the μL/s range and handles an ionic liquid propellant that is conductive, hygroscopic, and sensitive to dissolved or trapped gas. The design envelope is far closer to precision vacuum fluidics or analytical instrumentation than to the propellant management systems of hall thrusters or chemical propulsion. The current PMU design is functional and flight-heritage is accumulating, but the design requires continued engineering development toward production readiness. In parallel, you will lead the development of our in-vacuum filling setup, bringing a working prototype to a repeatable, documented process. Your key responsibilities will include: • Continued mechanical and functional development of the ATHENA PMU, including reliability improvements and production-readiness work., • Developing and qualifying the in-vacuum propellant filling setup, including outgassing protocols, contamination control and fill calibration procedures., • Characterising PMU performance: flow delivery, pressure stability, gas management and fill accuracy., • Writing and maintaining test procedures, assembly instructions and qualification documentation., • Working closely with the thruster and power electronics teams during integrated testing and firing campaigns., • Contributing to make-vs-buy decisions and supplier interactions for PMU components. What is your department like? You will be part of the Electric Propulsion department. You will work closely with colleagues responsible for thruster unit assembly and testing, and collaborate across the power electronics and systems teams during integrated campaigns. Your time will be split between the office and the cleanroom, with ownership of the full design-build-test cycle for the PMU and filling setup. What will make you succeed? We are looking for (must have): • Background in vacuum systems engineering, precision fluidics, analytical instrumentation, or a closely related field, demonstrated either through industry experience or research., • Hands-on experience handling sensitive or reactive liquids (hygroscopic, conductive, or corrosive media) in a laboratory or production context., • Familiarity with vacuum hardware: pumping systems, pressure measurement at low ranges, outgassing characterisation, leak detection., • Experience designing or assembling precision sealed systems (seals, fittings, polymer-to-metal interfaces)., • Rigorous experimental habits: clear documentation, awareness of contamination sources, systematic troubleshooting., • Comfortable working in a small team where the scope of your role will evolve. We also value (nice to have): • Proficiency in mechanical CAD (Fusion 360, SolidWorks, or equivalent)., • Direct experience with ionic liquids or electrochemical systems., • Familiarity with space environmental requirements (thermal vacuum, ECSS or NASA outgassing standards)., • Experience with low-pressure pneumatic proof testing and pressure system compliance., • Background in microfluidics, MEMS, or lab-on-chip systems. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 9 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. • We are looking forward to meeting you ✨

Mercier Consultancy MD is offering exciting Spanish speaking job opportunities in Greece with fully paid relocation. This role is perfect for Spanish-speaking professionals seeking to build their career in an international environment. You will provide exceptional support and service to Spanish-speaking clients, contributing to a dynamic and multicultural workplace. Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. Key Responsibilities * • Assist Spanish-speaking customers with inquiries, support, and service requests via multiple communication channels including phone, email, and chat, • Provide accurate information about products, services, and policies, • Handle customer complaints and resolve issues professionally to ensure customer satisfaction, • Maintain detailed customer records and follow up as necessary in the CRM system, • Collaborate with internal teams to improve the overall customer experience, • Stay updated on relevant industry trends, company offerings, and best practices Requirements * • Fluency in Spanish (both written and spoken) is essential; knowledge of English or other languages is beneficial, • Experience in customer service or related fields is preferred but not mandatory, • Excellent communication and interpersonal skills with a customer-centric approach, • Ability to work efficiently in a fast-paced, team-oriented environment, • Strong problem-solving xcskxlj abilities and attention to detail, • Willingness to relocate to Greece; full relocation costs will be covered, • Flexibility to work various shifts including weekends and public holidays Benefits * • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More #J-18808-Ljbffr

Desde Gi Group , la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Desde Gi Group, nos encontramos en la búsqueda de la figura de un/a ASISTENTE/A DE VENTAS, para una conocida empresa del mundo de la automoción. FUNCIONES: Solicitar y gestionar documentación Preparar contratos y coordinar la firma digital de los mismos Atender consultas de forma clara y eficiente Resolver incidencias u objeciones con profesionalidad Garantizar una experiencia fluida para el cliente durante todo el proceso REQUISITOS: Experiencia en atención al cliente y televenta Experiencia administrativa Experiencia en gestión de alto volumen de clientes a través de llamadas y chat Habilidades de negociación OFRECEMOS: Tipo de contrato : Eventual 3 meses + Posibilidad de prórroga 3 meses Jornada: Completa 40 h/sem (L-V) Salario: 21-25k + Incentivos Modalidad: Presencial en oficina Zona de trabajo : Pozuelo de Alarcón INCORPORACIÓN INMEDIATA

Desde Gi Group , la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Desde Gi Group, nos encontramos en la búsqueda de la figura de un/a ASISTENTE/A DE VENTAS, para una conocida empresa del mundo de la automoción. FUNCIONES: Solicitar y gestionar documentación Preparar contratos y coordinar la firma digital de los mismos Atender consultas de forma clara y eficiente Resolver incidencias u objeciones con profesionalidad Garantizar una experiencia fluida para el cliente durante todo el proceso REQUISITOS: Experiencia en atención al cliente y televenta Experiencia administrativa Experiencia en gestión de alto volumen de clientes a través de llamadas y chat Habilidades de negociación OFRECEMOS: Tipo de contrato : Eventual 3 meses + Posibilidad de prórroga 3 meses Jornada: Completa 40 h/sem (L-V) Salario: 21-25k + Incentivos Modalidad: Presencial en oficina Zona de trabajo : Pozuelo de Alarcón INCORPORACIÓN INMEDIATA

Desde Gi Group , la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Desde Gi Group, nos encontramos en la búsqueda de la figura de un/a ASISTENTE/A DE VENTAS, para una conocida empresa del mundo de la automoción. FUNCIONES: Solicitar y gestionar documentación Preparar contratos y coordinar la firma digital de los mismos Atender consultas de forma clara y eficiente Resolver incidencias u objeciones con profesionalidad Garantizar una experiencia fluida para el cliente durante todo el proceso REQUISITOS: Experiencia en atención al cliente y televenta Experiencia administrativa Experiencia en gestión de alto volumen de clientes a través de llamadas y chat Habilidades de negociación OFRECEMOS: Tipo de contrato : Eventual 3 meses + Posibilidad de prórroga 3 meses Jornada: Completa 40 h/sem (L-V) Salario: 21-25k + Incentivos Modalidad: Presencial en oficina Zona de trabajo : Pozuelo de Alarcón INCORPORACIÓN INMEDIATA

ÚNETE A GVC GAESCO COMO AGENTE DE CUSTOMER CARE ¿Estás listo/a para formar parte de una de las empresas líderes en servicios financieros? En GVC Gaesco, buscamos personas apasionadas por el trato al cliente y con ganas de marcar la diferencia en cada interacción. Como Agente de Customer Care, serás el corazón de la experiencia del cliente, asegurando que cada consulta, incidencia o solicitud sea resuelta con la excelencia que nos define. ✨ Tus responsabilidades principales * Ofrecer atención personalizada a clientes a través de teléfono, correo y chat. * Resolver dudas e incidencias relacionadas con productos y operaciones de inversión. * Comercializar productos y servicios financieros de manera proactiva. * Gestionar tareas administrativas, revisión y validación de documentación. * Identificar y convertir clientes potenciales. Requisitos clave * Formación: Grado universitario o Grado Superior en Economía, Empresa o similar. * Idiomas: Dominio bilingüe de catalán y español. * Habilidades técnicas: Buen manejo de herramientas informáticas (Microsoft Office, CRM). * Experiencia valorable: Atención al cliente en el sector financiero. Y lo más importante, tus habilidades personales * Empatía y vocación de servicio. * Capacidad para trabajar en equipo y colaborar. * Organización y habilidad para priorizar tareas. * Ganas de aprender y mejorar continuamente. * Responsabilidad e iniciativa para proponer mejoras. Lo que te ofrecemos * Un entorno profesional y dinámico con un equipo comprometido. * Formación continua para tu desarrollo en el sector financiero. * Posibilidades reales de crecimiento profesional. * Beneficios exclusivos como parte de una empresa líder. * Flexibilidad para favorecer la conciliación personal y profesional. ¿Te unes al reto? Si eres una persona dinámica, orientada al cliente y con ganas de formar parte de un equipo que transforma cada interacción en una experiencia positiva, ¡queremos conocerte! Envía tu CV a indicando en el asunto: Candidatura Agente Customer Care.

Customer Service Agent - German Speaker At Netzon Group , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅ Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both German and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Full-Time: 39 hours per week. Working Hours: Monday to Friday from 11AM to 8PM (Plus Rotative Weekends) or Tuesday to Friday from 9AM to 6PM (Plus Saturdays 9AM to 5PM). Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 8 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. ~

Customer Service Agent - German Speaker At Netzon Group , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅ Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both German and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Full-Time: 39 hours per week. Working Hours: Monday to Friday from 11AM to 8PM (Plus Rotative Weekends) or Tuesday to Friday from 9AM to 6PM (Plus Saturdays 9AM to 5PM). Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 8 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. ~

Are you a motivated IT Infrastructure Project Manager? Are you looking for a new challenge and the opportunity to work in a unique, high-impact environment ? An environment where you will shape the IT workplace, security, network, and hosting platforms that support engineers delivering cutting-edge projects across Aeronautics, Space, Rail, Telecom, Automotive, Defense, Health, Science, Services, and Environment. Are you eager to work in a vibrant Mediterranean city , renowned for its exceptional food, lively nightlife, and thriving culture and creativity ? Would you like to join a team that truly values: Agility and adaptability The voice of the customer Challenging assumptions Collaborative language And where meetings are about thinking together, not just reporting ? Join us at ALTEN! Job Purpose Lead the end-to-end delivery of complex infrastructure initiatives , and own a portfolio including Microsoft 365 migration, data center moves, network transformation, security rollout, and cloud initiatives , across multiple business units. Own the scope, schedule, budget, risks, and stakeholder alignment , while ensuring adherence to engineering and change management standards . Program & Project Ownership Translate strategic business outcomes into clear project scope, success criteria, and phased roadmaps . Develop integrated project plans, budgets, resource models, and procurement timelines . Lead governance activities including steering committees and stage gates, ensuring traceability from project charter to benefits realization . Delivery & Execution Lead the successful delivery of initiatives such as: Microsoft 365 migrations Data center moves Network implementations (core, edge, Wi-Fi, SD-WAN), segmentation, OT/IoT connectivity Cloud landing zones, hybrid cloud connectivity, identity integration Security solutions : PAM, firewalls, WAF Workplace modernization : Intune/MDM, collaboration tools, Copilot Chat Backup and DR orchestration , including resilience and failover testing Coordinate cross-functional teams (Engineering, Security, Applications, Operations, Vendors) with defined RACI models and scheduled change windows . Qualifications, Experience & Skills Education & Certifications Bachelor’s degree in Computer Science, Engineering, Information Systems , or a related field PMP or PMI certification preferred Experience 3–7+ years of experience in IT , with at least 3 years managing mid-to-large-scale infrastructure projects (multi-site or enterprise-level) Demonstrated successful delivery in at least three of the following domains: Microsoft 365 migration Data center migration Network core / SD-WAN implementation Cloud / hybrid architecture projects Workplace / endpoint modernization ITSM rollout Technical & Tools Proficiency Project Management Tools : MS Project (or equivalent), ServiceNow, Power BI Methodologies : Waterfall, hybrid, Agile (adapted for infrastructure projects) Strong knowledge of change and release management processes Soft Skills Strong executive communication and stakeholder engagement Ability to navigate between central and regional business units in large and global organizations Analytical thinking and structured problem-solving Conflict resolution and facilitation across diverse technical and business teams Languages, Location & Work Model English is mandatory Spanish, Italian, or French is a strong plus Office-based role in Barcelona WorkFlex policy: 50% hybrid working model

Customer Service Agent - German Speaker At Netzon Group , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅ Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both German and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Full-Time: 39 hours per week. Working Hours: Monday to Friday from 11AM to 8PM (Plus Rotative Weekends) or Tuesday to Friday from 9AM to 6PM (Plus Saturdays 9AM to 5PM). Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 8 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. ~

Customer Service Agent - German Speaker At Netzon Group , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅ Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both German and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Full-Time: 39 hours per week. Working Hours: Monday to Friday from 11AM to 8PM (Plus Rotative Weekends) or Tuesday to Friday from 9AM to 6PM (Plus Saturdays 9AM to 5PM). Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 8 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. ~

Spanish Customer Service Representative Grupo Norconsulting – Spain (Remote / Hybrid after relocation) Location: On-site – Athens, Greece Norconsulting is currently recruiting for a client for a Spanish-speaking Customer Service Representative to join a dynamic and international team in Athens. This role is ideal for someone who enjoys helping customers, solving problems, and delivering high-quality support in a fast-paced environment. Full relocation and accommodation are covered from Spain to Greece, and after 2–3 months there is the option to return to Spain and continue working remotely. What You’ll Do Provide support to customers via phone, email, and chat, ensuring a high level of service Handle customer inquiries, requests, and complaints in a professional and efficient manner Troubleshoot issues and provide appropriate solutions or escalate when necessary Maintain accurate records of customer interactions in CRM systems Follow up with customers to ensure resolution and satisfaction Collaborate with internal teams to improve customer experience Identify opportunities to improve processes and customer satisfaction What You Bring Previous experience in customer service, support, or similar roles Fluency in Spanish (written and spoken) Good level of English for internal communication Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to handle multiple tasks and work in a fast-paced environment Comfortable using CRM systems and digital tools Team-oriented attitude with a customer-first approach What You Can Expect Monday to Friday schedule supporting work-life balance Competitive salary with performance-based incentives Full relocation support (travel, accommodation, initial expenses) Paid time off and comprehensive benefits package Career development opportunities with ongoing training International and collaborative work environment Option to relocate back to Spain and work remotely after 2–3 months This is a great opportunity for someone looking to build a career in customer service, gain international experience, and be part of a supportive and growing team.