Key Account Manager – Humanitarian & Governments
il y a 2 jours
Cergy-Pontoise
IEC Telecom Europe | Cergy, France | International Travel IEC Telecom Europe is looking for an experienced Key Account Manager – Humanitarian & Governments to manage and grow strategic accounts across the humanitarian and government sectors. This is a high-ownership role combining key account management, business development, tender management and operational delivery. You will take end-to-end responsibility for your client portfolio — from understanding client needs and onboarding new contracts to coordinating service delivery, developing new business opportunities and managing contract renewals. As the main point of contact for your clients within IEC Telecom Europe, you will ensure that commercial and contractual commitments are successfully translated into operational delivery. Your Responsibilities Key Account Management & Operational Delivery • Manage a portfolio of strategic humanitarian and government accounts, ensuring a high level of client satisfaction and service quality;, • Lead the onboarding and implementation of new clients and contracts;, • Coordinate orders, procurement, shipments, deliveries and service activations with internal teams;, • Ensure billing processes are correctly implemented in line with contractual requirements;, • Monitor contractual commitments, deadlines and agreed service levels;, • Coordinate internal teams to resolve operational issues and ensure successful delivery;, • Anticipate client needs and proactively manage priorities throughout the contract lifecycle. Business Development • Grow existing strategic accounts by identifying new needs, projects and business opportunities;, • Build strong, long-term relationships with both decision-makers and operational stakeholders;, • Manage the full sales cycle, from opportunity identification and proposal development through negotiation, deployment and renewal;, • Prepare and negotiate commercial and contractual proposals;, • Monitor developments and opportunities within the humanitarian and government markets. Tenders & Contracts • Identify, qualify and manage national and international tenders;, • Analyse tender requirements and coordinate commercial, technical, financial and administrative contributions;, • Ensure commitments made during tenders and contract negotiations are translated into effective operational processes;, • Manage contract deadlines, renewals and amendments. Team & Cross-Functional Coordination • Manage a team of two people, setting priorities and supporting their development;, • Work closely with the IEC Telecom Group Humanitarian & Governments team and with sales, technical, logistics, billing and finance teams;, • Understand complex technical solutions and deployment environments in order to anticipate their operational impact for clients;, • Represent IEC Telecom at client and partner meetings, conferences and international events. Frequent international travel is an important part of the role. Your Profile You have at least 5 years of experience in key account management and business development, ideally within a complex international environment. You are comfortable taking full ownership of strategic accounts, combining commercial development with hands-on operational follow-up. You have: • Proven experience managing and developing key accounts;, • Significant experience in tender and bid management;, • A strong client-service and execution mindset;, • The ability to manage multiple contracts, projects and stakeholders simultaneously;, • The ability to understand complex technical solutions and environments;, • Strong negotiation and communication skills;, • Leadership and team management experience;, • A high level of autonomy, organisation and results orientation;, • The ability to work effectively in a multicultural and international environment. Experience in the humanitarian, government, institutional, telecommunications, satellite or mission-critical technology sectors would be a strong advantage. Languages Fluent English is essential, both written and spoken. Spanish is a strong advantage. Why Join IEC Telecom? IEC Telecom is an international group specialising in communication solutions for organisations operating in challenging, remote and mission-critical environments. This position offers the opportunity to combine strategic account management, business development, complex project coordination and international exposure in a role where you can directly influence client satisfaction, retention and growth. You will play a key role in the continued development of IEC Telecom Europe’s Humanitarian & Governments business. Interested in joining us? Apply through LinkedIn or contact us at rh-europe@iec-telecom.com.
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