We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training.
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Key Responsibilities:
- Technical Support
Respond to and resolve IT support requests via email, phone, or in person.
Troubleshoot hardware, software, and network-related issues.
Set up and configure new user accounts, systems, and devices.
- System Maintenance
Monitor and maintain servers, networks, and IT infrastructure.
Perform regular updates, patches, and system backups.
Ensure compliance with IT security policies and standards.
- Troubleshooting
Diagnose and resolve technical problems, escalating complex issues when necessary.
Identify recurring issues and recommend long-term solutions.
- User Training and Documentation
Provide training to users on IT tools and best practices.
Create and maintain user manuals, FAQs, and other technical documentation.
- Collaboration and Vendor Management
Work closely with IT teams and other departments to optimize system performance.
Coordinate with external vendors for hardware and software procurement and maintenance.
- Cybersecurity
Monitor systems for potential security threats and implement preventive measures.
Respond to and mitigate security incidents, ensuring data integrity and protection.
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Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience as an IT Support Engineer or similar role.
Proficiency in operating systems (Windows, macOS, Linux).
Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP).
Familiarity with tools like Active Directory, Office 365, and ticketing systems.
Strong problem-solving, organizational, and communication skills.
Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus.
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Soft Skills:
Excellent interpersonal and customer service skills.
Ability to work under pressure and manage multiple tasks.
Strong attention to detail and proactive problem-solving approach.
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Working Conditions:
On-site/remote work as per company policy.
May require occasional evening or weekend shifts for system maintenance or emergencies.
- Experience
- Required
- Employment
- Full-time
East Tyndall Street, CF24 5EA, Cardiff
MSP • 1-10 Employees
Hiring on JOB TODAY since December, 2024
Pixacomms is a managed IT and telecommunications service provider that focuses on transforming businesses through innovative IT solutions and efficient telephony systems. The company offers a variety of services, including managed IT suppor
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