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To provide exceptional guest service while ensuring the property is maintained to the highest standards. This is a dual role that combines hands-on maintenance tasks with guest-facing responsibilities. The Guest Services & Maintenance Assistant will be the “go-to” person for both guest requests and minor property issues, ensuring a seamless and high-quality experience for all visitors Key Responsibilities Guest Services · Respond to guest requests promptly (e.g., delivering missing items such as towels, irons, or remote controls). · Provide a warm, professional, and helpful presence when attending to guest needs. · Support check-ins and check-outs when required. · Handle minor guest issues on-site to ensure their stay remains smooth and enjoyable. Maintenance & Property Care · Carry out minor repair works such as fixing door handles, unblocking drains, replacing light bulbs, or putting up curtains/blinds. · Conduct routine inspections of the property to identify and resolve issues quickly. · Liaise with external contractors for larger maintenance or repair jobs, providing access and oversight when needed. · Ensure all guest-facing areas are well-presented and safe. Operational Support · Manage small inventories (e.g., spare remotes, toiletries, towels, linens). · Assist with deliveries and restocking supplies. · Maintain accurate records of any work carried out or issues identified. · Be available on an agreed flexible rota for call-outs and urgent requests. Skills & Experience Required · Proven experience in a hands-on maintenance role (handyman, property maintenance, facilities assistant, etc.). · Strong customer service skills, ideally with experience in hospitality, hotels, or serviced accommodation. · Ability to carry out a variety of minor repair and upkeep tasks confidently and to a high standard. · A flexible, can-do attitude with a willingness to “muck in” where needed. · Good communication and problem-solving skills. · Reliable, trustworthy, and able to work independently. · Full UK driving licence (preferred). What We Offer · Flexible working hours with a mix of scheduled tasks and ad-hoc call-outs. · Competitive pay, depending on experience. · Opportunity to be part of a growing, independent luxury hotel brand. A varied role where no two days are the same, combining hands-on maintenance with guest interaction
Company Overview Offer4uni LTD (trading as O4U Education) is a dynamic international education consultancy founded in 2012, headquartered at 31 Peacock Lane, Leicester, LE1 5PY, England. We specialise in providing free, high-quality support to overseas students applying to universities in the UK, Canada, the US, and Australia, partnering with over 50 institutions. Our mission is to make studying abroad easier for students through personalised guidance, visa assistance, and accommodation support. Key Responsibilities 1. Operational Oversight: Coordinate and manage the full lifecycle of international student applications, ensuring all processes—from initial inquiry to final enrolment—are executed efficiently, accurately, and in compliance with institutional and regulatory requirements., 2. Student Advisory Services: Deliver high-level academic counselling to prospective students, providing tailored advice on programme selection, admissions strategies, and progression routes, based on a deep understanding of international education systems and university entry standards., 3. Compliance & Visa Guidance: Provide expert support on student visa applications, ensuring full adherence to UKVI and other relevant immigration policies. Stay abreast of policy changes and maintain compliance across all student interactions and documentation., 4. Stakeholder Communication: Serve as the key liaison between students, parents, universities, and internal departments. Maintain strong professional relationships with partner institutions to support smooth admissions workflows and timely resolution of queries., 5. Data Accuracy & Reporting: Maintain accurate student records within internal systems (e.g., CRM) and generate regular reports on application progress, conversion rates, and compliance metrics. Use data insights to inform process improvements and meet performance targets. We Offer Competitive salary of £37,000–£41,000, depending on experience Full-time, permanent role with clear paths for career growth Multicultural and supportive work environment Comprehensive training and ongoing professional development Opportunity to make a real difference in students’ international education journeys