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Account & Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work this role will only allow UK British nationals to apply. NexGen Associates are working with an IT Defence Consultancy who have a managed services department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: • Customer relationship management, • Be the primary point of contact for assigned customers, • Develop a clear understanding of customer needs, objectives and IT requirements, • Run regular service reviews and business relationship meetings, • Champion the customer voice across Managed Services, • Account management, • Manage customer accounts to agreed contracts and SLAs, • Maintain accurate account plans and track performance, • Spot upsell or cross-sell opportunities and work with Managed Services to shape solutions, • Service performance and reporting, • Partner with the Service Desk Manager to monitor performance against SLAs and KPIs, • Escalate service issues and coordinate resolution with internal teams, • Present performance reports and improvement plans to customers, • Continuous service improvement, • Identify service gaps and recommend improvements, • Support process reviews, customer satisfaction surveys and feedback analysis, • Governance and compliance, • Work in line with ITIL and ITSM processes, • Support risk management and compliance reporting, • Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: • No formal qualifications required but relevant experience in Business or IT is essential, • ITIL Foundation preferred and will be supported if not already held, • Customer Success or Account Management certifications are desirable, • Customer service, • Strong interpersonal and communication skills, • Ability to explain technical topics to non-technical audiences, • Confidence presenting service reports and plans, • Business and technical acumen, • Understanding of ITSM principles and service delivery frameworks, • Ability to align IT services to business outcomes, • Basic knowledge of Microsoft 365, Office and Azure, • Awareness of Microsoft and Office licensing, • Relationship management, • Excellent stakeholder engagement skills, • Ability to build trust and maintain long-term partnerships, • Analysis and problem solving, • Comfortable analysing performance data and recommending actions, • Strong negotiation and conflict resolution skills, • Organisation and administration, • Able to prioritise tasks and manage time well, • Capable of managing multiple accounts and competing priorities, • Diligent with customer data and documentation, • Teamwork, • Collaborates well with colleagues and wider teams Experience: • 3 to 5 years in account management, customer success or service delivery roles ideally in IT services, • Experience in ITIL or ITSM environments and tools such as Halo, ServiceNow, Remedy or Jira Service Management, • Proven record of improving customer satisfaction and service performance, • Desirable experience working with UK Government Security Classifications Additional Requirements: • Willing and able to travel to customer sites as needed, • Current SC clearance or previously held is preferred. If not held you must be eligible and willing to undergo SC vetting We welcome applications from Service Leavers and Veterans. Our client is committed to equal opportunities and values diversity across all teams.

Develop and execute territory and key account plans to drive revenue growth and market share. Collaborate with UK and international teams on strategic account development and product launches.

Regional Account Manager – Simulation Training Equipment – Northern England / Scotland. The Regional Account Manager plays a key role in the success of the organisation by managing. The Regional Account Manager is responsible for contributing to sales growth of the region through new cus

Senior National Account Manager - Grocery.

We are seeking a driven and collaborative Hospital Account Manager to join our client’s medical team, focusing on glaucoma and dry eye therapies.

Account Manager 📍 Location: Melbourne, DE73 (Own transport essential due to location) 🕒 Job Type: Full-time 💰 Salary: £24,000 - £30,000 (dependent on experience) 🎯 Bonus: Company-wide Monthly Bonus Scheme (Discretionary, approx. The Role As an Affil

Job Title: Water Treatment Engineer / Account Manager Salary: £35,000 - £50,000 + Commission Location: Yorkshire Are you an experienced Water Treatment professional looking for your next career move? This is an exciting opportunity to join a well-established company with over two cent

Key Responsibilities for the IT / Technical Account Manager Client Relationship Management: Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact. IT / Technical Account Manager Salary: Up to £45,000 + Company Car or Car Allowance

National Account Manager – Online Grocery. National Account Manager – Online Grocery. Manage and grow key online grocery accounts (Tesco.

An exciting opportunity for an experienced Account Manager with a strong background in school uniform sales to take ownership of a high-potential region. This role involves working across retail partners, schools, and direct-to-parent sales channels — managing and growing accounts, securing new co

New Resource Recruitment are delighted to be supporting a well-established global organisation in their search for a talented and proactive Internal Account Manager. Monday to Thursday: 8:30am – 5:30pm (office-based) Friday: 8:30am – 1:30pm (hybrid/home-based) The Role As Internal Accoun

This role is ideal for a proactive and experienced Account Manager professional who has Electronics distribution or an EMS(Electronics Manufacturing Services) background. Key Responsibilities for the role of Account Manager job, based in Berkshire:. The Account Manager, Berkshire, should have an ele

Account Manager – Beauty & Personal Care Manufacturing. An established and fast-growing manufacturer in the beauty and personal care industry is looking for an ambitious Account Manager to strengthen client partnerships and support global brand growth. Experience in account management with

Fluid Fusion is searching for a Sales Development Manager on behalf of a well-established, award-winning wine business. The Sales Development Manager will employ a consultative approach to partner with key customers for mutual benefit and will provide a broad range of training and education to raise

Account Manager - Cyber Security Sales - Remote UK. Our client in the Cyber Security Industry is looking for an experienced B2B Account Manager to join their sales team. The focus of this role is building and maintaining strong relationships with key accounts, identifying opportunities for upselling

Internal Account Manager (Full Technical Training). Are you a highly motivated individual from any sales / account management backgr.

As Key Account Manager, you will create, agree, and implement clear plans for maximising and sustaining margin and royalty income from agricultural accounts, using agreed sales and marketing tactics. Are you experienced in Sales and Key Account Management?.

Account Manager (Sales) Industry: Manufacturing Location: Newport, Isle of Wight ( up to 1 remote working day per week) Hours: 37. Days: Monday - Friday Duration: Permanent Duties: Supporting Key Account Managers with various commercial projects and tasks, to build new or dev

A leading Cheshire-based PR agency is seeking a talented and driven PR Account Manager to join its dynamic team. Is highly organised, proactive, and confident in managing multiple accounts.

Account Manager - Glasgow, Lanarkshire, G53 7NXAccount Manager The Role:The Account Manager role is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management. Maintain excellent levels of housekeeping, ensure areas are free from waste a

Solid experience managing B2B accounts, ideally in SaaS, tech, or fleet environments.

This role would be ideal for an Account Executive looking for a step up or an Account Manager looking for a new challenge. Take responsibility for the technical development of the Account Executive team, providing training and feedback to enhance their skills. Takes the reins and owns the results, n

This role is ideal for a proactive and experienced Account Manager professional who has Electronics distribution or an EMS(Electronics Manufacturing Services) background. Key Responsibilities for the role of Account Manager job, based in Berkshire:. A fantastic opportunity has arisen for an Account

NATIONAL ACCOUNT MANAGER FOODSERVICE. Full P&L and KPI accountability for customer accounts.

Senior National Account Manager – Seasonal Products (Multiple grocers)Location: Field-based Midlands or North England Salary: Up to £70,000 base salary + £23,000 commission/bonus potential + plus £7,200 car allowance &l

Location: Melbourne, DE73 (Own transport essential due to location).Salary: £24,000 - £30,000 (dependent on experience).Bonus: Company-wide Monthly Bonus Scheme (Discretionary, approx.Our client is looking for someone special! Someone who's ready to take ownership of their development and make a r

If you’re a bright, curious National Account Executive or Junior National Account Manager, this is a brilliant opportunity, and we want to talk to you. Junior National Account Manager – High-Growth Sports & Wellness BrandHome based<

This role combines account management, project coordination, and campaign oversight, giving yo.

As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. Experience: 2+ years’ experience as an A

RegionalAccountManagerElectricalWholesalers.

If you’re a bright, curious National Account Executive or Junior National Account Manager, this is a brilliant opportunity, and we want to talk to you. Junior National Account Manager – High-Growth Sports & Wellness BrandHome based<

A confident and diligent individual, with.This candidate will have excellent communication skills, and confidence to pick up the phone to build new relationships.Hours of work will be Monday - Friday, 9.

Senior Key Account Manager - UK - United Kingdom. Senior Key Account Manager - UK. Our Global Supplements Division is looking for a Senior Key Account Manager to manage the growth and market presence of Natural Vetcare and NAF across key UK retail customers.

Pro4ormpeople Ltd are working exclusively with a globally operating pharmaceutical company in the search for experienced Key Account Managers to join their team working in women’s health. We are looking to speak to key account managers with excellent sales records within primary and secondary care

As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. Experience: 2+ years’ experience as an A

If you’re a bright, curious National Account Executive or Junior National Account Manager, this is a brilliant opportunity, and we want to talk to you. Junior National Account Manager – High-Growth Sports & Wellness BrandHome based<

Account ManagerHybrid with travel to UKHQ & occasional visits to customers in UK & EuropeJenrick International is actively seeking an Account Manager with experience in the wind industry to join the in-house team of a leading company in the renewable energy sector. As an Account Manager your focus w

Account Manager - Affiliate MarketingWe're seeking an Account Manager with 3+ years' experience to manage onboarding, activation, and optimisation of affiliate partners across a diverse product portfolio.

Account Manager ?? Location: Melbourne, DE73 (Own transport essential due to location) ?? Job Type: Full-time ?? Salary: £24,000 - £30,000 (dependent on experience) ?? Bonus: Company-wide Monthly Bonus Scheme (Discretionary, approx. The Role As an Affiliate Account Manager, you'll manage a portfol

Technical Account Manager – MSP | Up to £45K + Bonus | Frome (Hybrid)Join a growing MSP as a Technical Account Manager, acting as a trusted advisor to clients and bridging the gap between technical delivery and business strategy. The Role:Own and develop client relationshipsAdvise on IT strategy,

One of the largest financial services groups in Europe is seeking an Account Manager based in Canary Wharf.

Senior Account Manager - Sizewell C; EDF Account TeamJob Title: Senior Account Manager Location: Suffolk / London Sites Reporting to: Client Services Manager (Alan Waugh)Salary: up to £41,000 + Managed Solutions commission scheme Role Objective:To manage and develop client relationships ensuring th

Internal Account Manager (Full Technical Training) £27,000 - £28,000 (OTE: £31,000 - £37,000) + Specialist Training + Excellent Career Progression + Bonuses + 33-Days Holiday + Early Friday Finish + Pension + Free ParkingHybrid Work: Commutable from Devizes, Calne, Marlborough, Trowbridge, Swind

We're recruiting for a highly successful, design-led supplier that's doubling down on the UK market and looking for a Senior Account Manager. You'll be the UK commercial lead: opening a showroom, managing and growing live accounts, and winning new business alongside a tight design team. Owning key a

My client based on the outskirts of St Ives Cambridgeshire are currently recruiting for an Account Manager to join their team on a full time permanent basis. Lead in negotiating contracts and agreements to optimise profit from key accounts. Provide Sales forecasts and track key account metrics i.

Covering key accounts including those in Manchester, North Wales & the North West you will ideally have some exposure to working within the operating theatre environment to enable you to not only develop business but offer procedural support and training. This team is flying, growing from a small pl

Adding value to clients, while identifying existing and new multipoint opportunities within key healthcare-related accounts Proactive management of the execution of all projects and campaigns for key clients, alongside Senior Account Managers and Account Executives, from concept to delivery (includ

An exciting opportunity for a dedicated and passionate Account Manager based int eh DE73 area of Derby(own transport desirble due to loaction)ResponsibilitiesProactively grow and manage your portfolio of Affiliates, providing them with superior support and communication over email, skype and phoneUn