Technical Support Engineer
7 days ago
Leighton Buzzard
Job Summary: We are seeking a technically skilled individual to join our Service department in the role of Technical Support & Service Coordinator. The selected candidate will support the UK Service Manager and act as the lead for packaging line start-ups and post-sales coordination. The role will be primarily based at our UK office, with travel required to customer sites for technical meetings and functional checks on installed machinery. Key Responsibilities • Provide support during the installation and commissioning phases of packaging machines and lines at customer sites., • Coordinate between the Aftersales and Service teams to plan and execute post-sales service orders., • Review and communicate all necessary technical information to field technicians, ensuring clarity and completeness prior to interventions., • Collaborate with the Service Manager to improve operational efficiency and service quality., • Participate in technical meetings with customers to define solutions and corrective actions during the post-installation phase., • Serve as a direct interface with technical departments for analysis and resolution of complex technical issues., • Technical background (mechanical, electrical, or similar), with experience or basic knowledge in the field of automatic packaging machinery., • Familiarity with procedures related to installation, testing, and service activities within industrial machinery environments., • Strong problem-solving skills and a customer-focused mindset., • Solid organizational and communication skills, with a collaborative attitude across departments., • Willingness to travel within the UK/Ireland and occasionally internationally., • Proficiency in both English and Italian languages.