SAAS Implementation Manager
16 days ago
Birmingham
SAAS Implementation Manager - 6 months fixed term contract - 1 day per week onsite About the Role We’re looking for a driven and highly organised SAAS Implementation Manager to lead the successful delivery of complex, customer-facing SAAS projects. This is a pivotal role where you’ll take ownership of end-to-end implementations, ensuring exceptional customer outcomes while embedding strong governance and delivery excellence across our organisation. You’ll work at the intersection of customers, delivery, and internal teams—bringing structure to complexity, driving momentum, and ensuring every project lands successfully. What You’ll Be Doing End-to-End Project Delivery Leadership Lead the planning, execution, and delivery of multiple concurrent, complex projects Ensure delivery is on time, within scope, and aligned to agreed outcomes Establish clear governance structures, reporting rhythms, and communication plans Own RAID management (Risks, Assumptions, Issues, Dependencies), budget tracking, and change control Proactively identify risks and escalate early to keep delivery on track Strengthening Governance & Ways of Working Champion best practice delivery standards, tools, and templates Work closely with the PMO to improve frameworks and governance processes Drive consistency, discipline, and clarity across all project activity Customer-Facing Delivery & Stakeholder Management Act as the primary point of contact for customers throughout onboarding and implementation Build strong, trusted relationships with stakeholders at all levels Manage expectations, negotiate priorities, and ensure alignment on scope and outcomes Deliver a high-quality, professional customer experience at every stage Cross-Functional Coordination Coordinate delivery across Product, Engineering, Operations, and Professional Services Align teams on timelines, dependencies, and resourcing Facilitate decision-making and remove blockers to maintain momentum Driving Continuous Improvement Contribute to improving delivery maturity across the business Share best practices, coach others, and support capability development Foster a culture of accountability, transparency, and continuous improvement Experience & Skills Proven experience delivering complex projects in SaaS, digital transformation Strong project delivery discipline with expertise in planning, governance, and RAID management Excellent communication and stakeholder management skills (including senior leaders and customers) Experience in service transition, operational readiness, and ITIL-aligned environments Ability to bring structure and clarity to fast-paced or ambiguous environments Strong problem-solving mindset with proactive risk management capability Collaborative approach with experience working alongside PMOs Advanced use of Microsoft 365, including detailed project planning in Microsoft Project Qualifications You’ll hold at least one of the following: PRINCE2 Practitioner APM PMQ AgilePM Practitioner Scrum Master / Product Owner certification Desirable APM PPQ Lean Six Sigma Green Belt ITIL Foundation All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application