Principal Product Manager - Operator Experience
20 days ago
London
About Viator Viator a Tripadvisor company is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300000 travel experiences to exploreeverything from simple tours to extreme adventures (and all the niche interesting stuff in between)making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability its never too late to make any day extraordinary. Viator. One app 300000 travel experiences youll remember. Viators mission is to connect people with unforgettable experiences around the world creating lasting memories and supporting businesses in the process. Through Viator travelers have explored ancient cities rediscovered their hometowns and conquered fears through exhilarating adventures like ziplining hot air ballooning and glacier trekking. They have also reconnected with loved ones through shared experiences like wine tastings and walking tours. As the largest marketplace of its kind Viator offers travelers the ability to book over 300000 tours experiences and activities making it a one-stop shop for discovering the worlds wonders. Our team is global with team members located in cities around the world including Oxford London Lisbon Krakow Reykjavik Boston and Sydney. Millions of travelers use our platform to discover a wide range of experiences from walking tours and wineries to cooking classes and catamarans in almost every country worldwide. Viator is looking for a dynamic and experienced Principal Product Manager to join our team! In this role you will be a key player in our mission to position Viator at the heart of the Experiences ecosystem. You will help us solve complex industry problems by building unique capabilities and leveraging the power of an open ecosystem through Operator and Traveler facing UIs and robust APIs. You will be part of a fun energetic team where you can make an immediate impact and grow as a product management professional. At the heart of our platform you will lead the development of capabilities within the Operator Experience domain initially focused on Pricing and Availability. Youll be responsible for building an ecosystem that delivers direct value to Operators Travelers and Partners while also enabling other teams to unlock exponential value. Were looking for a flexible Principal Product Manager who can adapt to evolving priorities and contribute across the broader Operator experience space as company strategy informs where focus should be. Role Overview As Principal Product Manager you will be responsible for defining developing and managing our product Availability and Pricing capabilities ensuring experiences are discoverable and bookable from months to hours in advance. This includes building the underlying systems that pull display and optimize availability and pricing data between Viator Operators and their reservation systems. Pricing is a critical scoring layer to Availability influencing how products are ranked selected and sold across channels. While Availability and Pricing will be your primary focus this role sits within the broader Operator Experience domain which also includes areas such as Product Quality Logistics Review Management Compliance and User Account Management. The ideal candidate will bring strong product thinking technical depth and the flexibility to adapt as strategic priorities shift within the Operator space. Responsibilities • Shape and own long-term product strategy (12 months) for Pricing & Availability anticipating future needs of Operators and Travelers, • Collaborate with other product leaders to align roadmaps across interconnected areas and contribute to company-wide strategy development., • Clearly communicate strategic decisions and trade-offs to executives and cross-functional leaders., • Craft compelling business cases and narratives that align product investments with broader company goals., • Establish and manage the product roadmap prioritizing deliverables and activities for your engineering POD to optimize against OKRs on a quarterly basis., • Construct new features or enhance existing products to drive the business forward aligning with established revenue and growth objectives while ensuring scalability and adaptability., • Regularly lead customer discovery and data analysis initiatives to uncover needs/opportunities and influence investment decisions. Champion data-informed product development and evangelize findings across the organization., • Define and monitor key success metrics and KPIs and track ongoing product performance taking corrective action as needed., • Partner with engineering design marketing and operations teams to deliver superior innovative solutions that elevate both customer and operator experiences while streamlining operational processes., • Expand knowledge and remit into Operator Experience domain being prepared to leading new initiatives in new domains that align to company priorities., • User experience: Strong appreciation of Operator and Traveler experience to deliver products that are easy to adopt use and provide material improvements to everyday usage, • Technical Proficiency: Strong understanding of API and AI technologies, • Product Management Expertise: Proven experience in defining short- long term product strategy developing roadmaps and managing product lifecycles, • Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners at all levels, • Analytical Skills: Excellent analytical skills identify trends and make data-driven decisions, • Problem-Solving: Strong ability to identify and resolve complex technical and business challenges., • Expertise (The What), • Bachelors degree in Business Computer Science Engineering or a related field., • 7 years experience in product management with proven track record of delivering products to B2B in addition experience of contributing to B2C or B2B2C products, • Expert to shaping UI layers that leverage downstream technologies to deliver end to end, • Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement, • Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation, • Experience measuring the impact of platform work identifying suboptimal decisions and adapting when necessary, • Collaborative Work Style (The How), • Insatiable curiosity to understand the needs of internal and external customers by leveraging data., • Ability to collaborate with diverse teams manage stakeholder requirements identify and prioritize opportunities develop solutions and experiment while mitigating risk., • Proven experience leading cross-functional teams to deliver innovative solutions., • Success communicating the vision trade-offs and timelines to stakeholders at all levels., • Experience in marketplace Pricing and Inventory strategies, • Experience in two-sided marketplaces, • Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary and annual bonuses, • Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as youd like., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you., • Travel perks. We believe that travel is employee development so we provide discounts and more., • Employee assistance program. Were here for you with resources and programs to help you through lifes challenges., • We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights., • Were relentlessly curious. We push beyond the usual the known the thats just how its done., • Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process., • We serve our customers always. We listen question respond and strive for wow moments., • We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow., • Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to___ If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to About Viator Viator a Tripadvisor company is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300000 travel experiences to exploreeverything from simple tours to extreme adventures (and all the niche interesting stuff in between)making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability its never too late to make any day extraordinary. Viator. One app 300000 travel experiences youll remember. Viators mission is to connect people with unforgettable experiences around the world creating lasting memories and supporting businesses in the process. Through Viator travelers have explored ancient cities rediscovered their hometowns and conquered fears through exhilarating adventures like ziplining hot air ballooning and glacier trekking. They have also reconnected with loved ones through shared experiences like wine tastings and walking tours. As the largest marketplace of its kind Viator offers travelers the ability to book over 300000 tours experiences and activities making it a one-stop shop for discovering the worlds wonders. Our team is global with team members located in cities around the world including Oxford London Lisbon Krakow Reykjavik Boston and Sydney. Millions of travelers use our platform to discover a wide range of experiences from walking tours and wineries to cooking classes and catamarans in almost every country worldwide. Viator is looking for a dynamic and experienced Principal Product Manager to join our team! In this role you will be a key player in our mission to position Viator at the heart of the Experiences ecosystem. You will help us solve complex industry problems by building unique capabilities and leveraging the power of an open ecosystem through Operator and Traveler facing UIs and robust APIs. You will be part of a fun energetic team where you can make an immediate impact and grow as a product management professional. At the heart of our platform you will lead the development of capabilities within the Operator Experience domain initially focused on Pricing and Availability. Youll be responsible for building an ecosystem that delivers direct value to Operators Travelers and Partners while also enabling other teams to unlock exponential value. Were looking for a flexible Principal Product Manager who can adapt to evolving priorities and contribute across the broader Operator experience space as company strategy informs where focus should be. Role Overview As Principal Product Manager you will be responsible for defining developing and managing our product Availability and Pricing capabilities ensuring experiences are discoverable and bookable from months to hours in advance. This includes building the underlying systems that pull display and optimize availability and pricing data between Viator Operators and their reservation systems. Pricing is a critical scoring layer to Availability influencing how products are ranked selected and sold across channels. While Availability and Pricing will be your primary focus this role sits within the broader Operator Experience domain which also includes areas such as Product Quality Logistics Review Management Compliance and User Account Management. The ideal candidate will bring strong product thinking technical depth and the flexibility to adapt as strategic priorities shift within the Operator space. Responsibilities • Shape and own long-term product strategy (12 months) for Pricing & Availability anticipating future needs of Operators and Travelers, • Collaborate with other product leaders to align roadmaps across interconnected areas and contribute to company-wide strategy development., • Clearly communicate strategic decisions and trade-offs to executives and cross-functional leaders., • Craft compelling business cases and narratives that align product investments with broader company goals., • Establish and manage the product roadmap prioritizing deliverables and activities for your engineering POD to optimize against OKRs on a quarterly basis., • Construct new features or enhance existing products to drive the business forward aligning with established revenue and growth objectives while ensuring scalability and adaptability., • Regularly lead customer discovery and data analysis initiatives to uncover needs/opportunities and influence investment decisions. Champion data-informed product development and evangelize findings across the organization., • Define and monitor key success metrics and KPIs and track ongoing product performance taking corrective action as needed., • Partner with engineering design marketing and operations teams to deliver superior innovative solutions that elevate both customer and operator experiences while streamlining operational processes., • Expand knowledge and remit into Operator Experience domain being prepared to leading new initiatives in new domains that align to company priorities., • User experience: Strong appreciation of Operator and Traveler experience to deliver products that are easy to adopt use and provide material improvements to everyday usage, • Technical Proficiency: Strong understanding of API and AI technologies, • Product Management Expertise: Proven experience in defining short- long term product strategy developing roadmaps and managing product lifecycles, • Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners at all levels, • Analytical Skills: Excellent analytical skills identify trends and make data-driven decisions, • Problem-Solving: Strong ability to identify and resolve complex technical and business challenges., • Expertise (The What), • Bachelors degree in Business Computer Science Engineering or a related field., • 7 years experience in product management with proven track record of delivering products to B2B in addition experience of contributing to B2C or B2B2C products, • Expert to shaping UI layers that leverage downstream technologies to deliver end to end, • Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement, • Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation, • Experience measuring the impact of platform work identifying suboptimal decisions and adapting when necessary, • Collaborative Work Style (The How), • Insatiable curiosity to understand the needs of internal and external customers by leveraging data., • Ability to collaborate with diverse teams manage stakeholder requirements identify and prioritize opportunities develop solutions and experiment while mitigating risk., • Proven experience leading cross-functional teams to deliver innovative solutions., • Success communicating the vision trade-offs and timelines to stakeholders at all levels., • Experience in marketplace Pricing and Inventory strategies, • Experience in two-sided marketplaces, • Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary and annual bonuses, • Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as youd like., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you., • Travel perks. We believe that travel is employee development so we provide discounts and more., • Employee assistance program. Were here for you with resources and programs to help you through lifes challenges., • We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights., • Were relentlessly curious. We push beyond the usual the known the thats just how its done., • Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process., • We serve our customers always. We listen question respond and strive for wow moments., • We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow., • Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to