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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid Synthesia is used by over 90% of the Fortune 100. The largest deployments now run thousands of creators across dozens of markets, languages, and compliance regimes. What decides whether those accounts expand or stall is not another avatar - it's whether admins, legal teams, and programme owners can actually stay in control. We're looking for a Staff (L6) Product Designer to own that layer end-to-end: workspace setup and governance, the content lifecycle, and the analytics and integrations that close the loop. This is the work that turns a proof of concept into a seven-figure renewal, and right now it is wide open. You'll operate as a senior IC: setting direction, influencing roadmap decisions (not just contributing), shaping bets with Product and Engineering leaders, and raising the bar on how we think about enterprise design problems. Own the Enterprise surface end-to-end, from problem framing to shipped outcomes and iteration - often dealing with ambiguity. You'll reach out to the right stakeholders, get the right eyes in the room, and make decisions independently. Design complex governance and compliance systems that give admins, legal teams, and compliance officers genuine control and transparency. Examples include: Permission models and role hierarchies that scale across thousands of creators without collapsing into chaos. Audit log experiences that make compliance auditable - not just for the system, but for the humans who need to understand what happened. Workspace setup and identity workflows that integrate with real enterprise infrastructure (SSO, SCIM, MCP). License and billing models that admins can actually understand and manage at scale. Analytics and reporting that tell admins whether their deployment is working as intended. Work with technical constraints and possibilities. You'll develop fluency in APIs, widget architectures, developer hub patterns, and how backend systems shape what's actually achievable in the UX. You're not designing in isolation from engineering - you're designing in partnership with it. Drive pragmatic iteration. You'll scope ruthlessly, build POCs to get signal early, and iterate based on what you learn from enterprise customers. Set a design vision for our Enterprise surface and influence adjacent product areas to stay coherent. As things scale across SSO, compliance, analytics, and billing, you're keeping the mental model consistent. Significant experience designing complex, large-scale product surfaces - ideally admin dashboards, governance layers, analytics platforms, or other domains where system thinking matters. Technical fluency. You understand APIs, integrations, how services communicate, how widgets and developer hubs work. You can read a technical architecture doc and understand the constraints it creates for design. You don't need to be an engineer, but you think like one. Systems thinking: not just about interaction flows, but about enterprise systems. You understand how identity systems, compliance regimes, and scale constraints shape what's actually possible in the UX. You think in mental models and multi-step workflows, not single screens. Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. Excellent communication in design reviews and cross-functional decision-making contexts. Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page: _ A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. 25 days of annual leave + public holidays in the country where you are based. A generous referral scheme. Work from home set up. At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! A huge opportunity for career growth as you’ll help shape a market-defining product.

Join a luxury team at a 5-star luxury hotel, based in Ascot, set across 240 acres of beautiful parkland, where delivering exceptional guest experiences is at the heart of everything they do. As an Events Operations Manager, you will be responsible for the smooth running of the Events Operations team, ensuring our guests receive the highest standards of luxury service. \n Must be a driver for this position and worked within a 5 star hotel setting! Great salary with amazing annual service charge. \n Your Responsibilities \n\n • Lead, motivate and support the Events Operations team to deliver excellent service.\n, • Make sure event spaces are set up correctly and ready for guests.\n, • Be visible and hands-on, leading by example and supporting your team during events.\n, • Deliver luxury food and beverage service across the hotel and its beautiful grounds, including events, private dining and picnics.\n, • Communicate confidently with guests and provide a personalised service.\n, • Deal with guest feedback and complaints professionally, always looking for ways to improve the guest experience.\n, • Hold daily team briefings and make sure everyone understands the day’s events and responsibilities.\n, • Work closely with the Events, Sales, Food & Beverage and Culinary teams to ensure smooth communication.\n, • Manage staffing, rotas and agency staff according to business needs.\n, • Train and develop team members, carry out performance reviews and support their career development.\n, • Ensure all back-of-house, storage and preparation areas are clean, organised and maintained to a high standard.\n, • Manage stock, ordering, billing and cashiering accurately.\n, • Monitor costs, payroll and departmental spending to help achieve financial targets.\n, • Encourage teamwork across all hotel departments and create a positive working environment.\n, • Ensure company standards and procedures are followed at all times.\n\n What We’re Looking For \n\n • Previous experience in a similar Events or Food & Beverage management role.\n, • Experience working in a 5-star luxury hotel.\n, • Hotel school qualification or equivalent experience.\n, • Good knowledge of food and wine.\n, • Strong leadership and communication skills.\n, • Excellent customer service and interpersonal skills.\n, • Ability to train, motivate and develop a team.\n, • Good problem-solving and complaint-handling skills.\n, • Commercial awareness and an understanding of managing costs.\n, • A hands-on, positive and creative approach to hospitality.\n\n If you’re passionate about creating an extraordinary guest experience and delivering exceptional service, we’d love to hear from you. Please send us your CV to apply.

Location Our Principal Technical Product Owner - DoiT Partner Platform will be an integral part of our Product Management team. This role is based remotely in the East US, Canada, the UK or Ireland. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity We’re hiring a Principal Technical Product Owner to drive the strategy, rapid delivery, and iteration for the DoiT Partner Platform. This platform enables cloud partners, resellers, and service providers to operate, monetize, and scale their cloud businesses across major hyperscalers. The platform is designed to help partners manage the operational and financial complexity of the cloud ecosystem, including cloud billing, margin management, customer lifecycle workflows, and partner-led service delivery. This senior role is built for a leader with a "technical founder" mindset. You will act as the tip of the spear for all DoiT Partner Platform initiatives, serving as a leader amongst the product team to guide the broader product vision and set the standard for execution. You will bring relentless curiosity about how the cloud ecosystem works, a deep understanding of hyperscaler partner programs, and the confidence to test ideas directly with domain experts. The right leader will have held hands-on roles within the cloud ecosystem—such as cloud operations, cloud billing / FinOps, or partner operations—and will bring direct experience working with channel business models. In addition to hands-on execution, you will help direct strategy, align cross-functional teams, and mentor other technical product owners across the organization. Responsibilities Strategic Leadership & Delivery • Act as the "tip of the spear" for the DoiT Partner Platform: Serve as the foremost product authority and a leader amongst peers, driving alignment across multiple product squads and setting the bar for product excellence., • Own the overarching strategy, delivery, iteration, and learning velocity for major platform components., • Partner with VP-level leadership to define strategic direction, translating it into clear problems to solve and shippable scope., • Direct and mentor other Technical Product Owners to elevate product management practices, ensuring cohesive execution across the entire platform portfolio., • Drive the feedback loop across teams: discover → define → build → release → measure → iterate, repeatedly., • Review technical designs, reason about complex tradeoffs and constraints, and understand their impact on delivery timelines and system behavior, without being the primary implementer. Deep Partner & Ecosystem Understanding • Leverage your hands-on experience within the cloud ecosystem and understanding of channel, reseller, and partner business models., • Develop deep empathy for the workflows of cloud partners: billing operations, margin management, reseller customer management, support operations, and service delivery., • Use direct partner conversations and operational insight to identify friction, gaps, and strategic opportunities to improve how partners run their cloud businesses. Cloud Billing & Partner Operations Expertise • Bring strong understanding of cloud billing constructs, marketplace programs, margin models, and partner incentives across hyperscalers., • Help shape complex platform capabilities that manage or abstract complexity in areas such as:, • Multi-cloud billing aggregation., • Partner margin and discount models., • Customer invoicing and revenue operations., • Usage and cost transparency., • Marketplace and private offer workflows. Executive & Partner Validation • Speak frequently with key partners (aiming for 3–5 conversations a week) and internal stakeholders to validate ideas, refine workflows, and test assumptions., • Engage deeply with executive stakeholders at cloud partners, MSPs, SIs, and resellers to understand how they operate their cloud businesses., • Communicate clearly and confidently: share concepts early, take feedback openly, synthesize input into strategic decisions, and explain "why" in a way that builds trust and consensus among peers and leadership. Engineering-Embedded Technical Product Ownership • Operate as a core leader working closely with Engineering leaders—present in daily collaboration, crisp in decision-making, and pragmatic about constraints., • Partner with Engineering leads on sequencing, technical tradeoffs, and delivery planning—ensuring product intent survives implementation realities., • Ensure components are cohesive across UX, APIs, data, and operational behavior, supporting partner-grade reliability and scalability. Quality, Outcomes, Trust & Governance • Define what “success” means for the platform portfolio with clear metrics (partner adoption, onboarding speed, billing accuracy, workflow completion, retention, reliability signals, partner-reported impact)., • Instrument learning: ensure releases are measurable and that insights reliably flow back into portfolio prioritization., • Ensure platform capabilities account for the operational realities of the cloud partner ecosystem, including billing accuracy, financial reconciliation, and auditability. Qualifications • Extensive product leadership experience with 10+ years of direct experience in the cloud ecosystem, ideally across roles such as cloud operations, FinOps, partner operations, or building platforms that serve cloud customers or partners., • Proven ability to act as a "player-coach"—driving high-level strategy, executing hands-on alongside engineering, and directing/mentoring other product owners as a respected peer leader., • Strong experience with cloud billing systems, cost and usage data, or revenue operations within cloud environments., • Deep understanding of the cloud partner ecosystem (resellers, MSPs, SIs, distributors, marketplaces). Candidates have likely worked within the partner ecosystem at some point in their careers., • Experience building or operating platforms that serve channel or partner-driven business models., • Strong product sense for turning messy operational problems into clear scope and shipped value with an excellent user experience., • Technical fluency in cloud fundamentals and APIs across AWS, Google Cloud, and/or Azure., • Coding experience is a plus—enough to collaborate effectively with engineers, reason about feasibility, and understand system behaviors., • Must have demonstrated experience using AI to accelerate product specifications and development., • Excellent communication skills: ability to engage deeply with partners, cloud experts, and internal stakeholders at the executive level., • A bias for action and continuous improvement: you ship, measure, learn, and iterate. How Success Will Be Measured • You are universally recognized by your peers and leadership as the driving force and primary authority ("tip of the spear") for the Partner Platform's product direction., • Platform capabilities ship frequently with clear partner value., • Partner feedback loops are strong and visibly influence the overarching roadmap., • Adoption across the partner ecosystem increases and partner operational workflows improve measurably., • Billing accuracy, financial transparency, and operational scalability improve for partners using the platform., • Engineering teams consistently have clarity on the next most valuable increment to build—and why., • Other product owners on the team are effectively mentored, aligned, and elevated through your leadership. Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our _. Sounds too good to be true? Check out our_. We thought so too, but we’re here and happy we hit that ‘apply’ button. Full-time employee benefits include: • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend, • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact. We’re here to shake things up, to make energy better for our customers and the planet. Whether it’s a billing query, a meter issue, or a complex energy conundrum

Our customers now run a large and growing share of their technology spend through SaaS platforms, data clouds and AI vendors - each with its own billing API, its own pricing model, and its own idea of what a "line item" means.

Own the commercial side of the hand-off from Closed Won into order, installation, go-live and billing: the customer and order data, and what Salesforce sends downstream. You'll work alongside our Head of Operational Excellence, who owns cross-functional process redesign across the company. Be the bu

We expect you to use it across your whole workflow and to have real opinions about where it earns its place. Design and ship integrations against third-party billing and usage APIs - authentication, incremental sync, rate limits, error handling, schema drift - and invest in the Integrations Framewor

Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Spot recurring problems and suggest practical ways to make billing more reliable and efficient. A fast-growing environmental services business in Camberley is looking for a Billing & Payables Coordinator to join its finance team. You’ll look after billing and payment administration across a ra

Herrington Carmichael LLPis looking for a proactive and highly organised Operations Managerto support the strategic and day-to-day success of our New Build Conveyancing department. We’re on the lookout for an Operations Manager who will play a pivotal role in shaping the smooth running of the team. Working closely with the Head of Department, you’ll take the lead on departmental administration, oversee day‑to‑day secretarial support, and guide colleagues to ensure processes are followed with consistency and excellence. We’re seeking someone with a sharp eye for detail, a strong grasp of our processes, and the confidence to spot improvements that eliminate inefficiencies and keep the department performing at its best. Herrington Carmichael LLP is a full-service, award-winning law firm ranked in the Legal 500. We pride ourselves on our ambitious growth, strong client relationships, and a collaborative culture that supports both personal and professional development. We’re not just a law firm—we’re a team that values excellence, innovation, and people. As Operations Manager, you will work closely with the Head of Department (HOD) to oversee and enhance administrative operations, ensuring the department runs smoothly and efficiently. You’ll act as a trusted advisor and right‑hand support to the HOD, helping to coordinate departmental activities, streamline processes, and lead on strategic initiatives. • Executive Support: Manage the HOD’s diary, coordinate meetings, and prepare agendas, minutes, and follow‑up actions for key departmental sessions., • Operational Oversight: Guide team members on administrative procedures, ensuring compliance and consistency across the department., • Legal Secretary Team Management: Lead and manage the legal secretary team across the department, ensuring high performance, workload balance, and professional development., • Process Improvement: Identify inefficiencies and implement solutions to enhance workflow and productivity., • Client Experience: Support the resolution of client complaints with professionalism and discretion., • Financial Coordination: Liaise with Fee Earners and the Accounts team to manage billing cycles, forecasts, and aged debt reduction., • Team Leadership: Chair regular admin meetings, report feedback to the HOD, and foster a culture of continuous improvement., • Business Development: Collaborate with the HOD and Business Relationships Manager to drive growth through monthly BD meetings and initiatives., • Compliance & Auditing: Conduct regular file audits to ensure adherence to internal and external standards., • Project Management: Lead and support departmental projects and strategic initiatives., • General Support: Be the go‑to person for administrative needs, including holiday cover and ad hoc support., • Proven experience in a managerial, executive assistant, or operations role within a professional services environment., • Experience managing administrative or secretarial teams., • Exceptional organisational and communication skills., • A proactive mindset with a passion for improving systems and supporting leadership., • Strong interpersonal skills and the ability to build relationships across teams., • Confidence in handling sensitive matters with discretion and professionalism., • Competitive salary based on experience., • Department Manager Bonus Scheme, • Free car parking for your convenience., • Pension;, • Private Medical Insurance;, • Enhanced Maternity and Paternity Pay;, • 25 Days Annual Leave (with an increasing allowance with length of service);, • Amongst many others., • The opportunity to learn and grow within a supportive and forward-thinking team. If you're ready to take on a dynamic leadership support role and contribute to the success of a thriving legal department, we’d love to hear from you. We're looking for someone who is passionate about providing exceptional service, excited to be part of a winning team, and embraces our core values of Growth, Relationships, Ambition, Collaboration, and Excellence. Herrington Carmichael is dedicated to fostering a workplace that celebrates diversity and promotes equal opportunities for all, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are committed to fair and transparent recruitment processes. Reasonable adjustments for applicants with disabilities are available upon request. We believe that a diverse and inclusive workforce drives innovation and success. #J-18808-Ljbffr

Farnborough (95987), United Kingdom, Farnborough, Manager IC Settlement Support Job Title: Manager IC Settlement Support Location: Farnborough, London - Hybrid Working Pattern: 2 days in-office and 3 days remote. We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK. The Settlement Support Manager in International Client Services, is responsible for day to day management of the Billing (Adjustments & Fees) team, maintaining current business control process documentation, problem determination, resolution of imbalances and servicing client inquiries. This role will also support key operational initiatives on the settlement system. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources. This position requires an innovative and creative leader who will lead the billing team and will also act as an advocate across functions for the team's goals. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches' teams to be able to identify, manage, and elevate risk. • Demonstrates a strong ability to lead cross-functional projects., • Strategic planning on resources and processes for initiatives., • Demonstrated ability to embed risk, controls and regulatory requirements into delivery of new system capabilities, ensuring every implementation aligns with strategic direction and meets compliance obligations before go-live., • Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines., • Develops into a trusted point of contact for all operational matters on the Settlement and Billing system and processes, building strategic relationships across multiple partners., • Subject matter expertise on Settlement, Fees, Adjustments processing and all processes mapped and documented aligning with standards and policies., • Drive AI Optimization by reviewing manual processes, identifying tasks that could maximize high-quality, automated process improvements., • Be reliable, self-motivated and willing to accept responsibility and accountability., • People Leadership experience; including direct management, • Experience within the financial services or payments industry especially within Settlement and system configuration, • Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities, • Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights, • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies, • Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. #J-18808-Ljbffr

Location: UK wide. Travel required to Sheffield, Chorley, Brighton and Camberley Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy. We are seeking an experienced NetSuite Consultancy Lead to manage the successful delivery of NetSuite solutions to external customers across Finance, Warehousing, Manufacturing, and Services. This role combines hands‑on NetSuite expertise, client engagement, and team leadership, ensuring projects are delivered on time, on budget, and to a high standard of quality. The ideal candidate is a trusted client advisor who can lead complex ERP programs while managing and mentoring a team of consultants. This role will also lead on our relationship with Oracle Netsuite ensuring best value for the company through rebates and discounts. The role will include oversight of our internal roll out of Netsuite as an ERP for the FluidOne business. • Own end‑to‑end delivery of NetSuite implementations and enhancements for external customers, • Act as the primary client‑facing lead for solution design, delivery, and escalation, • Build strong, long‑term customer relationships and serve as a trusted NetSuite advisor, • Lead discovery sessions, solution workshops, and executive‑level presentations, • Manage client expectations, scope, risks, and change requests, • Design and oversee NetSuite solutions spanning:, • Finance & Accounting, • Inventory & Warehousing, • Manufacturing, • Services / Project Management, • Ensure solutions align with NetSuite best practices and customer business goals, • Lead solution architecture for multi‑module and integrated environments, • Provide hands‑on configuration and guidance for complex requirements, • GL, AP/AR, Fixed Assets, Revenue Recognition, Tax, Multi‑currency, • Financial reporting, dashboards, saved searches, and compliance, • Inventory and location/bin management, • Receiving, picking, packing, shipping, demand planning, • BOMs, routings, work orders, WIP, production planning and costing, • Project accounting, resource management, time & expense, • Billing models including T&M, fixed‑fee, and milestone‑based, • Lead, mentor, and develop a team of NetSuite functional and technical consultants, • Plan and manage delivery resourcing, utilization, and workload, • Review designs and deliverables to ensure quality and consistency, • Support onboarding, training, and career development of team members, • Manage delivery timelines, budgets, and margin targets, • Track project progress and report status internally and to customers, • Support pre‑sales activities including scoping, estimates, and solution validation, • Contribute to continuous improvement of delivery methodology and assets, • 5+ years of NetSuite consulting experience delivering solutions to external customers, • Proven experience leading NetSuite implementations across Finance, Inventory/Warehousing, Manufacturing, and Services, • Prior experience managing client‑facing delivery teams, • Strong understanding of ERP project delivery methodologies, • Excellent communication, presentation, and stakeholder management skills, • NetSuite certifications (ERP Consultant, SuiteFoundation, Financial User, etc.), • Experience working for a NetSuite Partner or System Integrator, • SuiteScript 2.x or technical integration experience, • Experience with global, multi‑subsidary NetSuite deployments, • Background in pre‑sales and solution estimation, • Client relationship management, • Leadership and coaching, • Commercial and delivery accountability, • Strong problem‑solving and negotiation skills, • Subsidised Health and subsidised dental care, • Employee Assistance programme (EAP), • Life assurance (3 x salary), • Discount Platform, • Pension contribution‑ 5% company contribution #J-18808-Ljbffr

Job Types: Full-Time, Permanent (40hr week; trading Monday - Saturday) Salary: £24k basic with OTE £35k - £60k Are you ready for an electrifying adventure in the world of telecommunications? Look no further! Our client is seeking dynamic and enthusiastic individuals to join their top-notch team of Sales Executives. No sales experience? No problem! If you've got the hunger, the drive and the right attitude, they'll teach you the rest. Get ready to dial into success and enjoy an array of incredible benefits along the way, including: • Health Care Cash Plan: Your wellbeing matters! Enjoy the peace of mind that comes with a comprehensive health care cash plan that keeps you covered., • Pension: Our client invests in your future! Their generous pension plan ensures you'll have a secure and comfortable retirement down the line., • Above Statutory Holidays: Life's too short not to enjoy ample time off! You'll receive a generous holiday package that goes beyond the standard, allowing you to recharge and explore exciting destinations., • Commission: Your hard work won't go unnoticed! Their commission structure rewards your dedication and sales prowess, providing an extra boost to your bank account., • Daily and Weekly Challenges: Ready for some friendly competition? Engage in thrilling daily and weekly challenges that let you earn exciting bonuses and rewards. Who doesn't love a little extra on your paycheque?, • Handling all inbound sales enquiries and dialling existing customers on a retention basis - there is no cold calling with this role!, • Influence customer purchasing, handle objections efficiently and provide customers with an excellent service., • Processing orders of Mobile devices and broadband through B2C and B2B channels., • Maintain knowledge of products and services, in order to share knowledge and answer questions from customers, adding value to all interactions with customers., • Process orders accurately, following process and procedure to ensure that high standards of compliance are maintained., • Accurately and efficiently enter customer information into company databases for mailing and billing purpose. Our client is less interested in what's on your CV and more interested in who you are. This is a role where attitude, energy and a genuine desire to succeed count for far more than experience. In fact, they often prefer people who join with no preconceptions and no bad habits - just a willingness to learn and do things properly. • Hungry and ambitious - motivated by targets, earning potential and personal achievement., • Driven and competitive - someone who wants to win and doesn't need constant pushing., • Coachable - willing to listen, take feedback and continually improve., • Confident and personable - comfortable speaking to customers and building rapport over the phone., • Resilient - able to handle rejection and setbacks without losing motivation., • Positive and energetic - someone who brings real enthusiasm to the role., • Open-minded - willing to learn their approach rather than believing you already know how to sell., • Commercially minded - naturally interested in achieving results and making money. No previous experience is required - our client provides full training and coaching to develop you into a strong salesperson. This is a fantastic opportunity for someone early in their career, or looking for their first real step into sales, where raw potential can be spotted and helped to grow. They can teach you how to sell. Hunger, work ethic, resilience and the desire to succeed are what you bring to the table. Our client is proud of their small company culture and the close knit, family atmosphere that exists within the organisation. They are committed to putting the customer at the heart of everything they do, from the homely designs of their stores and their impartial sales process to their friendly, knowledgeable team and company values. Based in Berkshire, their call centre is made up of knowledgeable sales teams and friendly customer service agents who provide customers with the most accurate and cutting-edge advice on the best mobile handsets on the market. Their sales team know everything there is to know about matching customers to the ideal network tariff, advising on the specifications of the latest handsets and helping to solve any queries a customer might have after a sale. #J-18808-Ljbffr

My Ohana | Bracknell | Permanent | Circa £82,000 Are you ready to build the finance engine of a fast-growing nursery group? My Ohana is not your average nursery group. We are a business that cares deeply - about the children and families in our settings, about our people, and about building something truly excellent. We have opened five nurseries, and we are just getting started: our ambition is to reach 30 nurseries within five years. To do that, we need to build a finance function that can grow with us. That is where you come in. We are looking for a Senior Financial Controller to take ownership of our finance platform and ensure it delivers accurate, timely and reliable financial information. With much of the systems and process build already underway, the focus will be on embedding strong controls, delivering a robust month-end, maintaining a clear audit trail and driving automation and efficiency as the business continues to scale. This role offers significant scope for progression. For a high-performing and ambitious individual, there is the opportunity to develop into a senior role as the business grows, making this an excellent opportunity for someone looking to take the next step beyond a traditional Financial Controller position. • Lead and develop the finance team, building capability and holding a high bar, • Own month-end close and management reporting - improving the process, • Lead the migration of our finance systems, • Own the financial elements of our AI reporting tool, ensuring data inputs are accurate and outputs are reliable, • Strengthen our financial controls and balance-sheet ownership across all nursery sites, • Build scalable, automated processes across the entire finance function, eliminating offline workarounds and manual effort, • Ensure our nursery management system is used correctly for billing and fee management, with controls to prevent errors, • Monitor performance against budget- staffing costs, site profitability, fee income. Ensuring the business understands what the numbers mean, • Progressively develop your commercial, forecasting, and leadership capability as the business scales. You are a qualified accountant with serious hands-on experience of finance operations; someone who has owned a month-end close, managed a balance sheet, and built or improved a finance process from the ground up. You have probably led a system migration or at least been central to one, and you know what good looks like when it comes to integrations, controls, and automation. You are a people manager who takes development seriously; someone who can hold a high bar, and who gets satisfaction from seeing their team improve. You are curious about the business, not just the numbers, and you are ready to grow commercially as the role grows. Experience in childcare or a regulated multi-site sector is a bonus, but what matters most is your technical credibility, your systems mindset, and your drive to build something that works. • Salary circa £82,000., • A senior finance leadership role with real ownership and genuine scope to shape how the function operates., • The opportunity to build a modern, AI-enabled finance platform alongside our senior team., • An exciting growth trajectory - the chance to grow with the business as we move from 8 to 30 nurseries., • A values-driven, people-first culture where the work you do has real meaning., • The chance to work closely alongside an ambitious CEO and leadership team who are committed to doing things properly. My Ohana is an equal opportunities employer and values equity, inclusion and diversity. We welcome people of different nationalities, backgrounds, beliefs, experiences, abilities and perspectives. We commit to continuing to build a more diverse workforce, which is inclusive and supportive for every individual. Applicants will need to show they have the right to work in the United Kingdom and the successful candidate will be subject to a DBS, reference and social media checks. #J-18808-Ljbffr

Company Description At The Stepstone Group, we have a simple yet very important mission: The right job for everyone.Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way.With over 20 brands ac

Confidential is hiring a Billing Assistant to join a busy finance team in a hybrid role. The ideal candidate will have billing, sales ledger or accounts receivable experience within a fast-paced invoicing environment. You will be responsible for raising invoices, supporting end-to-end billing activi

Marks Sattin (UK) Ltd is seeking a Finance Administrator to join our growing team in York.You will handle day-to-day accounts payable tasks, maintain supplier records and assist with purchase ledger activities.The role requires accurate data entry, strong organisation, and proficient use of Microsof

You will input billing data, obtain referrals and authorizations, and address insurance inquiries in a hands-on team environment.

You will handle billing, payments, reconciliations and journal postings, supporting month and year-end processes.

Strong billing operations experience, ideally involving cloud, usage-based, subscription or consumption billing. Act as a cloud-billing subject-matter expert and workstream lead for end-to-end billing programmes and other cross-functional projects. Deliver accurate and timely monthly billing cycles,

Experience at a public company is a plusAt least 4 years of progressive experience developing leaders and teamsOutstanding executive presence, communication skills, and ability to quickly build strong rapport with leaders and influence collaboratorsProven track record of maintaining financial operat

Reed is seeking a Billing Specialist in Eccles with hybrid working to manage accurate customer billing, invoicing and related data. You will support month-end processes and liaise with Finance, Customer Services, Sales and Operations to ensure timely, error-free billing. The ideal candidate brings e

The Junior Billing & Invoicing Coordinator has responsibility for providing support to the Billing Team with the day-to-day billing functions of CSC – Global Billing Center of Excellence. The candidate will be responsible for the preparation and data input for financial transactions including bill

Act as a cloud-billing subject-matter expert and workstream lead for end-to-end billing programmes and other cross-functional projects. Strong billing operations experience, ideally involving cloud, usage-based, subscription or consumption billing. Deliver accurate and timely monthly billing cycles,

Client Engagement Specialist - Billing, Debt recovery, Accounts Receivable) - Top US Law Firm / Magic Circle / Silver Circle (Finance). We’re seeking a confident, articulate professional with 2–3 years’ experience in billings and debt recovery within a law firm or professional services environ

We are currently recruiting for a Senior Billing Specialist to join the London office of a highly-regarded US law firm. The successful applicant will be responsible for the successful execution of the billing and collection strategy for their assigned partners across selected offices and practice gr

This role offers legal professionals the chance to earn up to 75% of their billing, with full control over their clients, fees, and working hours.

The role covers both billing and credit control, requiring hands-on management of the full process and strong collaboration with Sales and Onboarding.

Respond to billing queries received from external audiences and escalate any issues or complaints to the Billing Team Leader. As part of their exciting growth plans, an opportunity exists to join their business in a Billing Administrator role.

We invite solicitors, FCILEx and Licensed Conveyancers with 3+ years PQE to join our consultancy and benefit from earning up to 75% of their billing.

The role supports hybrid working with no billing targets, enabling thorough case preparation and client focus.

Anthropic is hiring a software engineer to join Billing, focused on production-grade backend systems that automate quote-to-cash, billing APIs, and revenue data pipelines. You will work across Finance, Product, Sales, and Accounting to ensure reliable, auditable data while shipping end-to-end billin

Bucks and Berks Recruitment is recruiting a Billing Administrator for a growing private healthcare organisation in Reading.

A leading law recruitment agency is seeking an experienced Senior Billing Coordinator to join a top global law firm. This role is pivotal in managing billing processes, supporting finance teams, and ensuring accurate client communication. The ideal candidate will have strong experience in billing an

Capital One Farnborough is seeking a Settlement Support Manager to lead the Billing (Adjustments & Fees) team within International Client Services.

You will lead and develop the billing team, take ownership of KPI setting and ensure accurate, efficient billing while balancing hands-on duties with process improvements. Sheridan Maine are recruiting for a Billing & Credit Control Supervisor for a growing organisation based in Reading. Ideal candi

Thinkit Resources is seeking a permanent CRM/CPQ Senior Developer to lead complex development on the Salesforce Revenue Cloud platform.This role blends hands‑on delivery with technical leadership, ensuring high‑quality implementations that meet business requirements and architectural standards.E

Rokt is seeking a Revenue and Billing Operations Lead to pioneer Billing Assurance and Support in a fast-growing AI-first environment in our New York office.

This full-time, permanent position involves responsibility for client billing, collections, and e-billing processes.

Billing sits between Product, Finance, Sales, and Legal, and a lot of the job is translating between those worldsHave a track record of shipping in fast‑moving environments where the requirements shift under you and you still land something correct and maintainableWorked on revenue reconciliation,

This is a chance to join a global law firm where billing is seen as a strategic function, your expertise is respected, and your work has real visibility across the business. You’ll work closely with Partners, Pricing and Finance colleagues across EMEA and the US, taking ownership of complex client

Rutherford Briant is seeking a Credit Controller in Essex for a reputable business.You will own a portfolio of accounts, proactively chase payments, and build strong relationships with customers.This role demands 2+ years in credit control or finance, with strong Excel skills and the ability to prio

A global billing services provider is seeking a Junior Billing and Invoicing Coordinator based in London. This entry-level position involves supporting day-to-day billing functions, investigating issues, and providing general finance support.

A prestigious legal firm in London is looking for a Senior Billing Specialist. In this role, you will drive the billing and collection process, closely collaborating with partners to ensure timely invoicing and payments. Candidates should have degree-level education and 4-5+ years of relevant billin

We’re looking for a Senior Billing Coordinator to join a top global law firm’s rapidly growing Finance team. This role is central to the corporate group’s finance process, supporting Partners and Fee Earners in delivering accurate, timely billing and ensuring alignment with client expectations

The role involves managing work in progress and billing targets, supporting fee earners, and ensuring compliance with billing procedures.

You will generate invoices, manage billing enquiries, and perform reconciliations in a collaborative, high-growth setting.